Magnavox Customer Service Issues

Subject: Inquiry About Operating System Change for Magnavox MDR875H Hello, I am interested in changing the operating system on my Magnavox MDR875H to the one that comes with the MDR557H. I hope this is feasible. The current operating system is quite problematic. It seems like it was poorly designed and implemented. If this is the direction the operating systems for these units are heading, I may not consider purchasing another one. I am considering selling this unit and looking for a new old stock or a well-maintained older unit in the hopes of finding a more user-friendly product from a different manufacturer. I have four other MDR units, with the oldest one dating back to [redacted], all of which are still working well and have met my expectations. Unfortunately, the MDR557H has been disappointing solely because of the problematic operating system. I am hopeful that it is possible to revert this unit to a more suitable operating system. Best regards, J.P.

I am seeking further assistance with the unresolved issue. The email claimed the problem was fixed within a Google+ circle, which I am not a part of. The app isn't even on my device, so this method of resolution is ineffective. Can someone please address this situation more directly? I find the operating system (referred to as the OS) of the MDR865H to be extremely problematic. I am interested in replacing this OS with an earlier version. I remember the MDR557H had a more suitable OS, so I believe it's possible to install that on the MDR865H. If there's a way to download the [redacted] OS, please provide the information so I could handle it myself. If no solution can be found, I would rather no longer use the MDR865H. I urge for a competent individual to handle this matter promptly. Thank you for your attention. Best regards, J.P.

I recently purchased a Magnavox outdoor TV antenna, Model MG-ANT-[redacted], about 3 months ago. It has been working perfectly until a storm passed through the other night. Despite checking for loose wires and confirming the motor still functions, the antenna is not pulling in any channels. I attempted to contact customer service for help, but was redirected multiple times and ultimately left without a solution. Are there any suggestions you can provide for troubleshooting this issue? I appreciate any assistance you can offer.

I bought a Magnavox sound bar at a discount store because I couldn't afford a new one. Excited to test it, I discovered it needs a remote to operate. Disappointed, I now have an unusable sound bar bought for my grandchild for Christmas. Researching the remote revealed it costs more than the sound bar itself. I realize I should have been more careful before making the purchase. It's challenging when essential functions depend on a separate remote, especially for those on a budget. For individuals struggling financially, even a seemingly affordable item can be a significant expense. It's disheartening to be unable to fulfill a long-awaited gift due to such limitations.

I've been struggling to reach any customer support representatives at the phone number provided, [redacted]. Yesterday, my MSH315V Amazon Alexa Voice-Activated Speaker was working perfectly, responding to voice commands and playing music from my iPhone 6s. However, today, although I can play music from my phone through the speaker and it shows as connected, the voice activation feature is not working. Despite being able to hear the music, the Magnavox app keeps searching for the speaker without success.

I had a frustrating experience with tech support recently. When I called in, the representative was difficult to understand and seemed to lack knowledge about the products. I asked a simple question about the compatibility of two models, but the response I received was incorrect and confused. Despite providing information from the manual, the representative still couldn't offer a satisfactory answer. When I requested to speak to a more knowledgeable person or be transferred to someone in America, the representative refused both of my requests. This lack of support and understanding has left me considering purchasing from a different company altogether. In the end, I found out that Toshiba DVD recorders can read the disks I was inquiring about, which made me question Magnavox's product and support quality. It's disappointing to encounter such difficulties when seeking assistance.

I have the mbh530 earbuds and find it frustrating that only the detachable case cover holds them in place for charging. I am in need of extra ear pads and particularly require a new left ear pad. I use these earbuds daily for work and being hands-free while listening to podcasts, music, and taking calls is crucial for me. Despite the issue with the case cover, I recommend this model to colleagues and clients. I am located at [redacted] NW 89 Dr, Coral Springs, Florida [redacted]. My name is Frank Amendola. I would appreciate a spare set of pads due to the inconvenience of cleaning them regularly. If there is a cost for the replacement pads, I am willing to pay a reasonable price. Please contact me at [redacted]. The model number is mbh530. Kindly assist me with this matter via mail or by phone call as I have not been able to find a way to order the pads online. Thank you.

I have a 17-year-old DVD player that's now causing issues, prompting our decision to purchase a BluRay player instead. Upon checking the Magnavox website, I found minimal information on BluRay players, just three pictures without any details. I reached out to customer service at [redacted] to inquire about BluRay options since we have been loyal to Magnavox for years. The representative informed me that they have discontinued manufacturing DVD players long ago, which made me question their attentiveness to customers' needs. It's disappointing that there is a lack of support for those interested in upgrading to BluRay from Magnavox.

I had trouble finding help online for my issue with my Magnavox TV model 26MC255V/17 and an RCA antenna. Despite trying different methods, the antenna doesn't seem to work with the TV. I usually use these antennas successfully at estate sales when cable is not available. I called the Magnavox support number but they were closed, and I can't wait. I am disappointed that I may have to pay a fee for support that was initially stated as refundable. It's frustrating that support may not be accessible without a charge. Can someone please provide guidance on connecting this specific antenna to my email, [redacted], as I need to leave soon? Thank you.

Subject: Wholesale Price Inquiry Hello, I am reaching out on behalf of Chuptogether LLC, a wholesale FBA business interested in expanding our product selection on Amazon.com. We are keen to potentially include your products in our inventory. Would you kindly provide an Excel spreadsheet containing your price list and EAN/UPC numbers for each item? This will assist us in determining which products align with our inventory needs. Thank you for your assistance, and please feel free to get in touch if you require any further information. Best regards, Luis G. Address: [redacted] SW 97th Avenue, Miami, Florida [redacted], USA Email: [redacted] Phone: +1 [redacted]​ [redacted] Please note: Tax ID and Business License details are available upon request.

I recently bought a pair of earbuds from a discounted bin at a Rite Aid store in Jeannette, PA [redacted]. I have a couple of concerns. Firstly, the earbuds did not last as long as the packaging claimed, only about 2 hours. Secondly, I received a cut on my left ear from one of the buds and had to smooth it down myself. I mistakenly contacted Memorex regarding this issue, but the correct manufacturer is Magnavox. I have photos available if necessary. Thank you.

I bought an 8-element heater from Ollie's about a year ago. Recently, I've been experiencing issues with it - the fan struggles to turn on, and it's showing an error code E1. I believe it should be covered under the one-year warranty. I purchased it in January or February last year from Menards, and I can provide proof of purchase if needed. I desperately need the heater fixed or replaced as soon as possible as it's my main source of heating. Thank you for your attention to this matter.

Dear Frans van Houten, CEO of Magnavox, I am writing regarding Case #INC[redacted]. I purchased a 32” Magnavox TV. Despite making a complaint in June [redacted], the warranty expired in November [redacted]. Since acquiring this TV, I have faced various issues such as no sound, requiring me to unplug it each time I turn it on. This has been distressing, especially with my newborn baby and other children getting upset whenever the TV malfunctions. I have contacted Magnavox customer service since June [redacted], but troubleshooting has been overly complex. The process for a refund has been exhausting. Despite being instructed to find a box for return, as I purchased the TV from BJ’s, they do not provide boxes. Despite my challenges in obtaining a box, Magnavox's customer service only agreed to proceed with the refund and arrange for FedEx pickup once I secure the box. Following the challenges during the pandemic and the expiration of the warranty, I managed to find a box for shipment. Despite my efforts, customer service has not facilitated the FedEx pickup or issued a refund. Their communication has been unhelpful, with rude and unprofessional responses. Given my circumstances, which include having a newborn, being out of the country, dealing with the pandemic, and my husband's COVID-19 diagnosis, I kindly request your intervention, Frans, to facilitate a smooth refund process and arrange for the TV's pickup by FedEx. Sincerely, Monike Moeen [redacted]-23 232nd St Rosedale, NY [redacted] [redacted]

Hello, I'm Ronald. I hope everyone is doing well and staying safe. I'm reaching out not to complain but to seek assistance with an issue. I purchased a projector from a store named Fred's in Monroe, Louisiana, which is now closed, preventing me from returning it. The device had a fingerprint and other marks inside the glass upon opening, resulting in black smudges on my projections from the start. Recently, the projector has ceased functioning entirely. When I attempt to turn it on, the power indicator LED blinks from red to green a few times, followed by a brief blink of the projection LED and then nothing further. The box states it should last at least 50,[redacted] hours, but I've only used it around 2,[redacted] hours. I adore this projector for gaming on my PS4 and enjoying Netflix, and I would greatly appreciate assistance in resolving these issues for a clean and functional screen once more. It holds significant value in my everyday life.

I have three Magnavox ZC352MW8 DVD recorders, all experiencing two issues. Firstly, after a recent mandatory channel scan, channel 2.1 only appears after the scan, not when powered off and on. Secondly, after the scan due to frequency changes, some channels are only viewable if scanned and viewed before powering down and back on. For example, selecting channel 11.1 might display channel 13.1 after power cycling. I'm looking for any insight from Magnavox on what might be causing these problems. The recorders have been reliable but with changes in TV receivers, I'm unsure how to fix this. Thank you. - Larry O. [redacted] [redacted]

I bought MHT882 at the end of [redacted] as a gift for this Christmas. I recently discovered it in my closet and wanted to check it before wrapping it. However, I found out it doesn't have a charger or cord. Being on a tight budget, I can't afford to purchase a new one. I've searched online but couldn't find the charger's details. Since I bought it on sale last year, I can't return it to the store. I wanted this to be a special gift for my child, and I feel disappointed. How can I obtain the charger or cord for MHT882? Thank you, Merri Henry, [redacted] Afton Road, Wolverine, MI [redacted].

We purchased a Magnavox Roku TV in October [redacted]. After a storm caused a power surge, the TV stopped working despite being plugged into a surge protector. Unfortunately, our customer service experience was extremely frustrating. When my husband called, he spoke with someone named Stacy who hung up on him after he explained the issue. This happened three more times, with each representative hanging up on him. We are hoping to receive a refund and a shipping label to return the TV. We replaced it with a Samsung TV, which has been working well for us. The serial number is ME1A[redacted], and the model number is 32MV319R/F7A.

Hello, I have a restored Magnavox console tube amplifier 88-02 from the 1960s as a stand-alone unit. It worked great and sounded amazing. Unfortunately, the power transformer has stopped working. I accidentally left the amp on overnight, causing the power transformer to overheat and the windings to melt (the paint on the outside melted too). I have searched online for a replacement transformer but have had no luck. I am reaching out to see if you could provide me with information about the transformer. It has several secondary winding wires - two red wires for the rectifier tube which I believe is 250V, two green wires going to 6V6 tubes (I am unsure of the voltage for these wires), and two black/red wires for which I do not know the values either. If you could supply me with these values and the amp schematic with the values listed, I will be able to have the transformer rewound by a local transformer producer. I would greatly appreciate your assistance. Thank you and regards, Leon

I bought an Infrared Quartz Heater (MVH-[redacted]) last December, and it stopped working in February. I registered the warranty online, but despite sending numerous emails through their contact forms — forty-eight emails in total — and leaving messages during five phone calls, I have not received any response from Magnavox. It is frustrating that I have contacted their tech support, warranty department, and other channels without success. At this stage, I believe Magnavox should provide me with a new heater at their expense, and I am willing to return the faulty one at their cost. Thank you.

I purchased a Magnavox MD6972 on June 4, [redacted] from Amazon for $42.95. The same day, it was sent out. Unfortunately, the CD player was defective from the start and needed to be replaced immediately. After the replacement, it functioned well until early September, when the sound suddenly stopped working without any obvious cause. While all indicators seemed normal, there was no sound. Upon contacting Amazon, they directed me to Craig Electronics. I reached out to Craig via email on September 14 and 15 to request either a replacement or refund since we were well within the [redacted]-day warranty period. They requested a few weeks to address the issue, but I have not received any updates. My attempts to reach them by phone and email have been ignored. Amazon states that it's up to Craig to resolve the matter, but ultimately, I believe it is your responsibility to assist with this situation. Can you please help me resolve this matter? - B. Raab