Macy's Customer Service Issues

I am frustrated because my package was supposed to arrive today but it didn't. I checked my email and saw that there was no shipping information, just a message saying the package is being returned to the sender. Even though my apartment number is correct, it seems there was an issue with it. I am disappointed that I receive numerous unwanted emails about coupons, yet the important shipping information was never sent to me. I had bought fruit in preparation for the juicer that was supposed to arrive today, and I am concerned it will go bad due to the delay and lack of communication from the company.

I've been attempting to contact Macy's multiple times regarding my mattress set purchase from January 20, [redacted], with a scheduled delivery on February 11, [redacted]. Unfortunately, every time I call, I get "disconnected" when trying to discuss the return and refund of the mattress. It seems like these disconnections are intentional, as customer service representatives have all the information about my purchase, including my phone number, yet no one has called me back after getting disconnected. I find it difficult to trust that Macy's will honor the [redacted]-day return policy for the mattress set. The Sealy mattress I bought is uncomfortable and is causing me sleep troubles, unlike my previous Simmons mattress which provided excellent comfort. Despite what Macy's claims about their customer service, my experience suggests otherwise. The looming deadline of June 11 for the return is approaching, but I need to replace the mattress sooner due to the discomfort it causes me.

We purchased a mattress from Macy's, which unfortunately came with bed bugs when delivered. We tried to reach out to an agent before the shutdown, but he never returned our call. He mentioned a refund for the mattress, which we still haven't received. We had to hire an exterminator to remove the bugs and ended up disposing of the mattress to prevent further issues. The agent we spoke to has documented all these details. We are receiving bills for the mattress we no longer have. It cost us more than $[redacted] for the extermination. The previous mattress that was removed when the new one was delivered is bug-free as it's at our neighbor's house. We are seeking a refund for the mattress to resolve this situation.

I am experiencing issues with the delivery of my Macy's order by United Parcel Service. The order #[redacted] was shipped on 5/4 and can be tracked with number 1Z288YA[redacted]2. According to UPS, there was an attempted delivery on 5/6, but they claim there was no apartment number on the label. Despite contacting UPS multiple times to rectify this, the situation remains unresolved. Most recently, UPS displayed an 'out for delivery' status, only to delay it further. The UPS representative mentioned they had an incorrect phone number for me, which has since been corrected, but a promised callback from a dispatcher never came. I even observed the UPS truck pass by my apartment without stopping on two occasions in the past week. I seek assistance in ensuring the successful delivery of my package. Thank you.

I purchased a prom dress from the Macy's store located at [redacted] Millenia Blvd, Orlando, FL [redacted] on March 16, [redacted]. Unfortunately, my prom was cancelled, and I am looking to return the dress. According to Macy's website, I am unable to return in-store purchases by mail, and curbside returns are not offered. The 60th day of Macy's return policy falls on May 15th, and it appears that dresses are not covered by the extended return policy. I am seeking guidance on how to return the dress without needing to enter the store, as that is not feasible for me.

I haven't received a response since 5/11. Feels like the issue has been ignored. Jocelle T mentioned refunding $16.80 in an email, but I paid $50 for the cosmetics and need the correct shade or the full amount credited. Please provide a resolution. - Elizabeth O’Neill. [redacted]/[redacted] Previous response: Hi Elizabeth, Apologies for the inconvenience with order number: [redacted]. We aim to offer excellent service and regret the error in your order. A $16.80 credit will be processed soon, reflecting in a couple of days based on your bank's processing time.

I received a damaged rug. The end is frayed, and there is a big line down the middle where it seems it was cut incorrectly because the rug is 2 feet longer than expected. I have attempted to email and call (waited on hold for 1 hour and 45 minutes with no response) but have not been able to reach anyone to help. I decided to cancel and reorder, only to find out the rug is now double the price! I would like to place a new order at the original price and have the damaged rug picked up by UPS.

I recently received my order #[redacted] and unfortunately, two large plates in one of the boxes arrived chipped. I tried to report the damaged merchandise through the customer service page, but I was directed to the FAQ center due to no available employees. However, the FAQ pages just kept looping me back to the form. I attempted to call on Monday morning, but the automated system stated no one was available to assist me and advised using the FAQ pages instead. I understand the challenges posed by the current circumstances, but the lack of assistance in resolving this issue is frustrating. I would greatly appreciate it if you could send me replacement plates promptly so I can use them and properly store my dishes without further delay. Thank you for your attention to this matter.

I have not received order number [redacted]. I missed the USPS mail carrier delivering my mail, and later got a notification from Macy's that the order was delivered, but I never received it. I've tried different steps to resolve it, but without success: 1. Filed a claim, directed to contact Macy's. 2. Called customer service for a replacement, automated system leads to a dead end when trying to transfer to an agent. 3. Attempted a refund through the automated phone system, faced the same issue. 4. Sent messages via Facebook messenger, stuck with the last message for over 24 hours. I'm unsure what to do next. I prefer a replacement, but a refund would suffice if a replacement is not possible.

I have been attempting for months to obtain a free return label that was supposed to be included with my order. Since my password does not work with the new Macy's app, I placed the order as a guest. Despite multiple attempts to resolve this via email, I have not received the promised return label. I am 75 years old and unable to go out due to the pandemic, so having the return label is crucial if I need to return any items. The specific item I need to return is the Tribeca Living King Flannel Sheet Set in Arctic Grey, purchased at a discounted price of $55.49 under order number [redacted] for Dolores McCallon. Despite receiving daily emails from Macy's, I have not received the necessary return label or any helpful information when contacting customer service. I kindly request assistance with arranging a UPS pickup for the return, as I should not be leaving my house due to my age.

I recently received order #[redacted], however, half of the items were missing. I reached out via chat multiple times without success. When I called customer service, each time I was transferred to a live agent, the call got disconnected. Please reach me at [redacted] or email me at [redacted] On 5/21/[redacted], I was asked if my issue was resolved via email, to which I replied no. They requested a callback number, which I provided. I received a 4-digit code, but after waiting 39 minutes with no response, I had to cancel. I tried again later with no luck. I'm considering returning the received part of the order, but I'm concerned about not receiving a full refund.

Regarding Order #[redacted] for $[redacted].68, primarily paid with Worry No More Voucher [redacted]4 valued at $[redacted]. I placed this order online, with a representative who stated I had to pay with my credit card and she would credit the voucher amount right away. I provided the order number as there was no ticket number, but she couldn't assist due to this. After being transferred to four other reps who couldn't help, I got disconnected. Today, after two attempts, I couldn't reach anyone as the message stated no one was available and I was disconnected. Kindly refund to my credit card. - D. and E. Hair, Contact [redacted]

I did not receive a confirmation email for my order, so I mistakenly placed a second order. Now I have received parts from both orders and need to modify the first order. I will be returning some items. I need to cancel the remaining items in the second order and stop its shipment to prevent my card from being charged twice. I find this process too complicated to manage online and urgently require assistance from a representative.

My name is Tanisha Marte. Yesterday when I arrived home, I couldn't find my order [redacted]. I called UPS, and they confirmed it was delivered. It seems like it was left outside my apartment building because the delivery person would need a key to enter. When I contacted you, I asked what I should do, whether to call the police to report theft. You told me it wasn't necessary and that you would refund my card. This is the first time this has happened to me as I just moved to this address. I'm writing because I received an email stating that I wouldn't be refunded because this has happened multiple times, which is untrue. There must be a mistake as this is my first time reporting such an incident. Please review my card, as I have never made a claim before. I hope you can help me resolve this. Thank you! Tanisha Marte

To whom it may concern: Prior to the closure of the Macy's store on Lake Ave. in Pasadena, CA due to COVID-19, I purchased the Shiseido Future Solution LX Travel Collection through a pre-sale. The items were then mailed to me. Upon inspecting the contents, I discovered that the night cream in the black container did not have a seal and a portion of the product was missing. The cleansing foam also lacked a seal, while the concentrated balancing softener was properly sealed. Out of the 4 items, 2 had been opened and the cream was used. I am seeking a full refund for the $[redacted].57 purchase. I possess both the original receipt and pick-up receipt. I tried contacting the store but was directed to address the matter online. Your guidance on how to proceed with this refund would be greatly appreciated. Kindly advise on the necessary steps to facilitate the return. For any further information needed, please feel free to reach out. Best regards, Paula LaGrandeur

I had hoped the issue was resolved, but after receiving an incorrect item, the problem lingers. Instead of the denim INC shirt and belt, I got men's jeans and unwanted Rayban sunglasses. I can't easily return these due to the current situation. Can the original issue be resolved? Thank you, S. Podell Previous Macy's response: Email advised reshipment of the INC Studded Jean Skirt and Steve Madden Double-Ring-Buckle Stretch Belt. Other items were unavailable, resulting in a $37.91 credit. Apologies for the inconvenience, and thank you for your continued support. If needed, contact us at 1-[redacted] or [redacted]

I have always maintained an excellent credit score, which has now dropped to good due to an issue with Macy's. Since March, I haven't received a bill from Macy's, and only recently did I realize that there was an outstanding payment for pots purchased in March. After being contacted about a 42-day late payment, I promptly paid the full amount along with any late fees. Surprisingly, this late payment has negatively affected my credit score. If my credit history was reviewed, it would show no missed payments in the past 11 years. I have a history of responsibly managing large credit accounts for home improvements. Despite contacting Macy's, their suggestion to have the post office send a letter stating they failed to deliver the bills seems unreasonable. I am still awaiting any statement from Macy's. I would greatly appreciate any assistance in investigating and resolving this issue. Thank you, Theresa E.

Hello, my name is Pukhraj. I am reaching out regarding a recent change I made to my order for recliners due to a job loss. Initially, I modified the order from two recliners to one, but later reverted it back to two on May 11, [redacted]. Despite this change, when I inquired about the delivery status, the staff did not seem to recognize the updated order from May 11. I would appreciate your assistance in ensuring that either the original sales order number [redacted]2 is reinstated or the rewritten sales order number [redacted]2 is honored. Additionally, I kindly request information on the delivery date. Your prompt intervention in resolving this matter would be greatly appreciated. Thank you sincerely. Pukhraj R.

Hello. I'm reaching out about an issue I had with an order I placed recently. On Sunday, I initially ordered an item using part gift card, with my son using his card for the remaining balance as a Mother's Day gift. The order was canceled twice, charged the wrong amounts ($97.10 and $57.10), and faced availability and pricing changes. Despite contacting customer service and being informed the charges would be refunded in 3 to 5 days, they are still pending. Upon reordering, one item was out of stock, and I faced challenges during pickup, despite being assured the order was ready. Subsequent interactions with customer service have been frustrating and have yet to resolve the issue. Despite promises of a $25 coupon for the inconvenience, I have not received it, the refunds, or the ability to purchase the replacement item as suggested. My son is also concerned about the discrepancies in charges. Any assistance in resolving these ongoing issues would be greatly appreciated.

I purchased three items from Macy's online. The first item was bought in April, but I returned it in May. Despite the return, the credit hasn't been processed, so I paid the bill. I also returned a pair of shoes and a top that didn't fit me. Upon receiving my recent bill, I was expecting credits for all three items, but instead, it shows I owe an additional $5. April 28 - Karen Scott Shoes $25.74 (paid, returned on May 7) May 7 - JM Collections top $29.76 (Returned on May 12) May 7 - Karen Scott Wedge Shoes $30.94 (Returned on May 12) I have UPS receipts for all returns. How can we resolve this issue?