How to Report an Issue with Macy's Delivery?
Macy's will deliver your order by USPS, UPS, or DoorDash. If your delivery is late, you can track it using the link in the order email. For more current tracking information, use the delivery tracking tool of the appropriate delivery company. If your order is missing some items or has incorrect items, contact a Macy's customer service representative.
Macy's will deliver anything you order to your home, though certain conditions may apply. It employs three different carriers to do it. If you recently placed a Macy's delivery order and found some problem with it, there are a few things you can do to get it taken care of.
Check Your Macy's Order Email
Before you do anything else, check the email you got after you placed the order. You can click on the link to use Macy's package tracking tool. The email also contains your order's tracking number and the company Macy's used for your delivery.
Contacting the USPS
If the US Postal Service is handling your order and it's late, use the USPS tracking tool to locate it. Because it's the tool of the people who actually have possession of your order, it should have the most current information concerning it.
If that doesn't help you locate your order, talk to a USPS representative to find out what is going on with it. Reach one on the USPS help forum or over the phone.
Contacting UPS
Macy's also uses UPS. If your delivery is late and UPS is the one making your delivery, go to the UPS tracking tool page and enter your tracking number for information.
Speak to a UPS customer service agent to get additional help by using the phone, chat, help forum, or email contact options.
Contacting DoorDash
If your late delivery is coming in with DoorDash, look for order updates on the app. When you tap the Orders tab, your order's location and estimated delivery time will appear. You can also text or call the driver via the app.
For additional help, if these tools don't resolve the problem, talk to a DoorDash representative over the phone, in chat, or by email.
Contacting Macy's
If your order contains incorrect or missing items, you need to talk to a Macy's customer service representative for help. Use the phone, email, chat, or help forum contact options.
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