Lyft Customer Service Issues

My wife had a Lyft ride scheduled in Detroit today while I am in Chicago. Unfortunately, the driver didn't show up despite confirming the pick-up, and the ride fee was charged to my card without a refund. This situation may cause her to miss work, and I'm unable to assist as I'm in another city. I urgently need this matter resolved. Please reach out to me at [redacted]. Speaking to a real person directly is preferred over automated systems in such situations.

Good morning. I am a Lyft driver who referred someone new to drive. We've tried numerous times to resolve this matter with several representatives, but with no success. I referred my friend, Dana N., to drive for Lyft. She completed all the requirements in a timely manner, yet neither of us received payment. She was given confusing deadlines by different representatives, ultimately meeting them in Eastern Standard Time, but Lyft went by UTC time. Despite completing the requirements early as advised by three representatives, we were still denied the sign-on bonus. This is the second time I've had issues receiving bonuses for referrals. We tried to address this in the chat, but were ignored and chat was closed multiple times. It's unfair that Dana put in the effort to complete [redacted] rides promptly. We request Lyft to honor their commitment and review the conversations and notes. Please don't disregard this issue like the live chat representatives have. It's challenging to reach a live representative to discuss such matters with Lyft. Dana worked hard for this bonus, and we feel let down, just like my previous referral.

I believe I was overcharged for a Lyft ride recently. I traveled from [redacted] Stewart Ave in Garden City, NY to [redacted] 84 Street in Howard Beach, Queens. The ride was supposed to cost $36.99, but the driver failed to mark me as dropped off, resulting in a higher charge. Despite my attempts to contact the driver after noticing the issue, I did not receive a response. I am seeking a refund for the overcharge.

Hello, my name is Jaecie Hanuse. I have a Lyft account registered under the email [redacted] However, I recently changed my phone number and I am having trouble updating it on the app. When I try to input my new number, it asks me if I'm Bosco and prompts me to find my account. I follow the steps, but it just leads me in a loop of confirming my new number via email. This has been an ongoing issue for about a month now.

I am encountering two issues with Lyft: 1. Whenever I book a "wait and save" ride, which fits my budget better, Lyft consistently switches the driver on me. After being assigned a driver and monitoring their approach on the app, the driver often gets replaced when they are very close, leaving me waiting longer as a different driver is found. This has happened multiple times, with one instance of the driver being changed three times. I have heard from drivers that this could be due to receiving a "priority rider" request, causing Lyft to reassign my driver to the priority rider. 2. Trying to report this specific problem to Lyft has been challenging. Both on the app and the website, the complaint form only allows me to provide feedback on the driver I ended up with. There is no option to select "other" to address this recurring issue properly.

I inadvertently left my green-backed iPhone 13 in a Lyft driver's white car I took from Dulles Airport, Washington D.C., on 12/21/22 around 8:45pm. The drop-off was at [redacted] Black Pine Lane, Waldorf, Maryland, approximately at 10:30pm. The car's plate number could have been [redacted] or [redacted], but I'm unsure. Unfortunately, I don't recall the driver's name as my phone switched off due to low battery upon entering the vehicle. I desperately need to retrieve my phone as it contains vital work-related information. You can contact me at [redacted] or [redacted] This is the same phone I use for all my Lyft bookings.

I booked a Lyft for an airport trip two days ago. However, the driver's location remained the same between 4:45 and 5:23, despite the scheduled pickup time of 5 am. After texting and calling without any response, I realized the driver was 30 minutes away, which would make them an hour late. I had to cancel the Lyft and book another one, which cost me $60 more. Thankfully, the second driver was excellent. I would like Lyft to investigate what happened with the first driver and provide a refund. Although I arrived at the terminal 15 minutes late and almost missed my flight, it was eventually canceled. Any assistance would be appreciated. Thank you, Aaron.

The driver did not come to the address I provided. I had input [redacted] Market Street, but he went to 38th and Filbert due to GPS. I waited outside, unaware he wasn't heading to my location. After texting him my description and location, receiving no response, I found him by chance at the wrong address. He mentioned not checking texts, suggesting I should have called instead. Ensuring he follows both GPS directions and messages is crucial to prevent such confusion in the future.

I recently worked with customer support to merge my accounts. The first account was approved, but the second account needed approval. Last night, after a gentleman merged the accounts, I suddenly couldn't drive due to some unspecified failure and paperwork issues. It's puzzling how I went from being approved for two and a half months to not approved within an hour. There have been no changes in my driving or criminal record. As it's Christmas, I'm eager to start working again to support my family and buy gifts for my kids. I would appreciate any assistance in getting my account reactivated promptly.

I arranged for a pickup the evening before my departure to the airport. Around 30 minutes before my pickup window was to begin, I saw on the app that my driver had been changed. The first reassigned driver canceled, then the subsequent driver who replaced them was farther away. After waiting, I was matched with another driver who would arrive after my pickup window. Unfortunately, even that driver canceled. Eventually, a driver located 28 minutes away was assigned, which was well past my scheduled pickup window, causing me to miss my flight. Due to the unreliability of the Lyft service, I had to wake up a family member to drive me, making them late for work. It is upsetting that a ride couldn't be guaranteed despite being pre-booked. I hope this issue can be addressed promptly.

On December 11th, I requested a Lyft from Boston Logan airport to the Omni Seaside Hotel, expecting the driver in 22 minutes. Soon after, the driver called from terminal A, claiming to be waiting despite the given time frame. When I explained the conflicting information, the driver was rude, insisting I be there in minutes or he would leave. Despite hurrying to terminal E for pickup, the driver was nowhere to be found. I then utilized Uber for my transportation. Surprisingly, upon reaching the hotel, Lyft requested a tip for a ride that never occurred. I swiftly disputed the unjust charges online, as Lyft billed me erroneously for a trip I never took. It seems the driver also made an unauthorized drop-off on the route. This situation is indeed unacceptable and problematic.

On December 11th, I requested a Lyft from Boston Logan airport to the Omni Seaside Hotel, with an estimated arrival time of 22 minutes. Despite planning to meet the driver at terminal E, the driver called me just two minutes later from terminal A, insisting I come immediately. I explained the timing discrepancy, but the driver was impatient and threatened to leave. Upon reaching terminal E, the driver was nowhere to be found. I had to book an Uber instead. Later, I received a message from Lyft asking for a tip for a ride that never happened. I disputed the charges promptly. Lyft billed me for a ride with a drop-off location I did not request, which is unacceptable and dishonest.

Recibí un correo electrónico indicando que mi cuenta estaba desactivada debido a un comentario falso realizado por un pasajero. Me sorprendió, ya que tengo más de [redacted] viajes con un puntaje de 5 estrellas y nunca había recibido un comentario negativo. Intenté explicar la situación al encargado, pero su decisión fue respaldar al pasajero y cancelar mi cuenta, lo cual considero injusto. Solicité someterme a un detector de mentiras para probar mi honestidad. Creo que como conductor, soy un activo valioso para la empresa y merezco una revisión justa de mi caso. Como cristiano, mi objetivo es preservar mi buen nombre y pido la oportunidad de continuar trabajando. Ser descalificado y tener mi cuenta cerrada sin pruebas es injusto. Estoy dispuesto a someterme a un detector de mentiras para demostrar mi verdad y desmiento las acusaciones tanto del pasajero como del ejecutivo a cargo. La falta de comunicación telefónica para esclarecer esta situación es discriminatoria.

Hello, my name is Diallo Mudd and I wanted to share my recent experience with Lyft on 12/28 at 7:50 am. I was waiting for my 8 am scheduled pickup at the Greyhound station in downtown Jacksonville. However, there was a mix-up with the driver assigned to me, Sharla, who seemed to pick me up and drop me off without actually doing so. This resulted in me being charged for a ride I never took. I was left stranded at the station and unable to book another ride without paying for the previous one, which I find unfair. I believe communication could have resolved the issue, as other drivers have managed to locate me in similar situations. I felt ignored and inconvenienced by this experience, especially because it left me waiting in the cold until my next transportation option. I have reported this incident and request that my Lyft account be cleared of the charge. I hope this matter can be resolved promptly, and that the driver receives appropriate feedback to prevent this from happening to others. Thank you for your attention to this matter. Best regards, Diallo Mudd

I received a text message from my bank alerting me to a $1.00 declined transaction on a debit card recently stolen. I am reaching out to identify the attempted service user. Please contact me promptly. My name is Amanda Johnson, and you can reach me at [redacted]5 or [redacted] The last four digits of the card used are [redacted], with an expiration date of 05/26. Thank you in advance for your assistance. Sincerely, Amanda Johnson

I booked a Lyft ride from the app for a trip from Newark International Airport to [redacted] Murray Hill Parkway, East Rutherford NJ. Initially quoted $38, the charge when confirmed was $51. I attempted to cancel but was unable to, so I proceeded with the ride. I am seeking a $13 refund for the discrepancy between the quoted and charged prices. Sincerely, Bryon Hamilton

On December 30th, [redacted], I noticed an issue with Uber overcharging my card nearly $[redacted]. I made two trips today, the first from [redacted] Southeast 17th to [redacted] Southeast 41st Street, and the second to pick up a friend from [redacted] South Broadway to [redacted] Southeast 41st Street. When I tried to use Uber for a third trip, my card was denied, and each attempt to redo it charged my card $17.77. I kindly request the refunded amount to be returned to my card promptly. If this matter is not resolved within the next 24 hours, I may need to involve my attorney. I have been a loyal customer and have not hesitated to tip your drivers. Please rectify this situation promptly. Thank you for your attention to this matter.

I paid the highest fee to avoid a long wait as I had plans with friends. However, I ended up waiting outside for 15-20 minutes instead of the 3-5 minutes I paid for. The driver on the app kept getting farther away, claiming he had to attend to something else first. After waiting for 10 minutes, he canceled the ride, and I had to request another driver. I initially canceled my ride when it showed a 20-minute wait, only to end up waiting just as long by paying almost double. I've been charged both $31.99 and $47.99 for what should have been one ride with a shorter wait time. I expect my dissatisfaction to be acknowledged as a loyal customer.

I had an uncomfortable experience with a Lyft driver who seemed to make assumptions due to my medical condition. Despite being the one who booked the ride, he only communicated with my friend and ignored my questions. Instead of showing concern for my well-being, he jumped to conclusions. His behavior made me feel unheard and judged. I suspect he assumed things about me without asking. I would like to escalate this matter to someone in authority to ensure that appropriate action is taken. I hope to hear back soon to address this issue properly.

I have encountered multiple issues with Lyft charges, often being double-charged for rides and tips. Despite my attempts to address these problems through the app and with my bank, the situation persists. Recently, I took a round-trip ride totaling $11.74 and added a $2 tip, making it $13.74 in total. However, Lyft frequently combines the ride cost and the tip two days later, charging me again for the full amount. This happened to me most recently on the 20th at 3:20 AM, not the day I took the ride. Despite receiving separate text confirmations from my bank for the initial charges, Lyft continues to overcharge me by combining them later. This recurring issue has forced me to constantly contact my bank for reimbursement. I wish to address this problem with Lyft to ensure fair billing practices and prevent further instances of overcharging.