Lowrance Customer Service Issues

I purchased a [redacted] Express boat with a Lowrance 7 HDS Gen3 and 3D Structure Scan. The previous owner mentioned he couldn't get the 3D Structure Scan to work. Since owning the boat, the 3D Structure Scan is inconsistent. Sometimes it works well with Side Imaging, Down Scan, and 3D, but at other times it shows "NO SOURCE" while 3D is selected on the Gen3 display. Despite a good Ethernet connection, rebooting both devices hasn't resolved the issue. I believe updating both may help, but I'm unsure how to proceed without the Structure Scan showing connected. Thank you, Evan

I recently purchased a new boat that came with the Hook 5 HDI fishfinder, but I'm experiencing difficulty in getting the depth and water temperature to display correctly. Despite multiple attempts by three knowledgeable individuals to set up the unit, we have been unsuccessful. Unfortunately, the operator's manual does not provide clear instructions for this issue, and I couldn't find any helpful resources online either. It's frustrating that the manual was not included with the unit, as it has hindered our ability to use the product effectively. I hope Lowrance addresses this concern promptly, as it seems many others are facing similar challenges.

The release of the Lowrance Livesight Transducer has been delayed multiple times, causing frustration for many consumers, including myself. I planned my camping trip in May around the expected availability of this accessory, only to find out it won't be in stock until June 7th, maybe. This uncertainty has led to unnecessary expenses and inconveniences with rearranging plans. It's disappointing to invest so much money and time into a trip, only to face setbacks due to these delays. Hopefully, the product will finally be available as promised, as many of us are feeling let down by the repeated delays.

I have a Lowrance model HDS5 that stopped working while I was fishing last weekend. Despite checking the fuses, it wouldn't boot up even when tested at the store where I bought it. I only use this unit a few times a year and store it inside during the winter. I'm debating whether to have it repaired or buy a new one, especially with a trip planned for Memorial Day weekend. If anyone has advice or recommendations on this issue, I would greatly appreciate it. Thank you, D. Farr

Hello, a few weeks ago, I bought the new version of Deeper. The producer had a very nice promotion on their website and many commercials on TV. I have been testing this sonar almost every day, even during some hardcore fishing trips. I tried to contact the Deeper producer, but one of the assistants seemed uninterested in my suggestions, ideas for improvements, and the changes I would like to see. Now, Lowrance is producing a similar sonar under a different brand. Would you be interested in listening to me and establishing a partnership? I live in Holland and I fish for zanders in the biggest rivers in the Netherlands using a boat. I have read everything about fish finders and noticed the same problems and mistakes. - Peter

I recently bought a new boat with a Lowrance Hook2 5x fish finder, but it only came with a manual in German or French, no English. I've tried reaching out to Lowrance for a replacement English manual as the fish finder is not functioning properly without it. It doesn't even display the water depth, which is its primary use. Frustrated with this lack of support and help, I feel like the unit is ineffective and a waste. Despite this setback, I'm thankful for having my Hummingbird fish finder on board. I am disappointed with Lowrance's customer service and do not plan on purchasing their products again in the future.

I purchased two Lowrance Hook 2 -4x fish finders from Wakezone Marine (an eBay seller) on 2/23/[redacted]. I installed them at the end of May, and unfortunately, both are defective. They are not reading the bottom, etc. When I called customer service, I was informed that both units are on recall and could be upgraded. I was told I would be contacted for payment information, but I have not received any follow-up. I have tried to call again, but after waiting for over an hour, the call gets disconnected. I also left my contact information as instructed, but no one has returned my calls. The serial numbers of the units are [redacted]28 and [redacted]82. I am open to upgrading, but I would prefer a refund to resolve this issue.

I purchased a Sonic Hub 2 from a company on Amazon at the end of April. After having my boat built and all the networking electronics installed, including speakers, I found that the Sonic Hub was not powering on. I reached out to PrimeMarineTackleandGun, who instructed me to return the unit. Unfortunately, disassembling my boat to return the item is not feasible. Despite explaining this, I was referred to Lowrance. I contacted Lowrance through their customer service portal only to receive the same response. I am disappointed with the lack of assistance, as I had high hopes for using the Sonic Hub on my boat. It's frustrating that my equipment is rendered useless. Any guidance on how to resolve this issue would be greatly appreciated.

I recently received my new Lawrence Hook 7 TS and was excited to use it. However, I am experiencing issues with the depth reading. It seems to stop reading after a few minutes, sometimes displaying incorrect information. Surprisingly, the water temperature reading works well, but it fails to mark fish. I am quite disappointed as I waited a long time to purchase a Lawrence device, hoping it would meet my needs. The GPS function works correctly, but I may need to consider upgrading to a better model. I invested over seven hundred Canadian dollars into this, and I hoped for better performance. I would appreciate hearing from you regarding this matter. Thank you. - Larry D.

I am experiencing issues with my Hook 27 HDI fish finder. The depth reading only displays for a short time before showing dashes and not reading any numbers. After contacting support, a reset and factory restore were performed, but the problem persists. Initially, it doesn't read upon startup, but eventually shows readings, indicating a possible transducer problem. Additionally, there are temperature fluctuations indicating an issue. To enhance convenience, I purchased a trolling motor mount for front usage while fishing.

Hello, my name is Anthony K. I am reaching out regarding my stepfather, a 68-year-old disabled veteran. He previously bought a HDS 5 Lake Insight from your company. Recently, he informed me that the unit keeps shutting off after 30 seconds when turned on. I checked the connections, and they seem fine. He mainly uses it for checking depth as he finds the instructions confusing for other features. Being on a tight budget, he saved up for this fish finder and cannot afford a replacement. He loves fishing, and this unit looks new despite the issue. Any assistance with troubleshooting would be greatly appreciated. Thank you.

I purchased a Hook 7ts about a year ago after replacing a defective unit of the same model. My concern lies with the technical support I received. During my three calls, the technicians, though knowledgeable, had heavy accents. Each time I explained my issue, I was placed on hold. Upon return, their suggested solutions were not helpful, and I had to wait longer while they looked up information. Ultimately, the suggested fix was simple, but the communication process was frustrating. Additionally, when the unit was replaced by Sportsman Warehouse, the transducer cord was much shorter, causing complications with mounting. The lack of effective support has left me dissatisfied, leading me to consider other brands when replacing my unit in the future. Strong customer service is essential for any product.

I've had an old Hook 7 for 4 years, but the screen stopped working. Last fall, I contacted Lorenz, who found it unrepairable and offered me a deal on a Hook 70s SplitShot. Despite purchasing it and connecting it to my boat, I've been unable to make it work. The unit did not come with a transducer, which I had to buy separately. The screen displays as white when changing pages and shows "stopped." Even after adjusting settings, the screen remains blank and occasionally indicates no connection to the transducer. An acquaintance attempted to help without success and suspects the device may be faulty. Feeling frustrated, I would appreciate a replacement or a refund for my purchase.

I recently purchased an upgrade from Lowrance over the phone, but I am facing challenges receiving a copy of the receipt via email. Despite multiple calls to their customer service, they have not sent it as promised. Initially, they mentioned I might receive it along with the equipment in a couple of weeks, but now they are suggesting it could take months. I urgently require the receipt for future reference of what I paid for. I am feeling frustrated and concerned about being misled. I encountered issues with the Live Sight and HDS Live unit, leading to me sending it back for repairs. While I received the HDS Live fish finder, I did not get the LiveSight back and was advised to upgrade to Active Target for an additional cost, which I agreed to. However, the problem lies in obtaining the receipt from Lowrance. I am beginning to question their reliability. Please advise on the steps I can take to secure my receipt promptly. Thank you. - D.

I had a Lowrance X87 installed on the front of my Triton boat with the transducer connected to the trolling motor. This unit malfunctioned, and I purchased a used/tested Lowrance X97 as a replacement. I researched and confirmed that the transducer would be compatible with the X97. The X97 powers on, and all menu functions seem to be working correctly. However, I am encountering issues with the depth reading showing 00, a constant temperature of 32 degrees, and no sonar readings. I suspect that the problem lies with the transducer not providing readings. I have come across information about blue and black connectors but am unsure about what to investigate further. I would appreciate any assistance or guidance. Thank you for your help.

I spent over $[redacted] on this device, and it's been a disappointment. It only seems to function for GPS and not for fish finding. After contacting the General Hotline and speaking with Andy, I was advised to configure the settings on the water, which was inconvenient. My follow-up call on 9/28/[redacted] with Chris didn't yield any success either, despite spending an hour troubleshooting. Despite sharing my frustration with Chad the next day (case # CA[redacted]2), there wasn't a resolution. As seniors with limited resources, we simply wanted a functional unit for fishing enjoyment. The product and customer service have both been subpar. A refund is requested.

I reached out to Lowrance customer support and received a reply from a representative named Steve regarding my query. After thanking him for his response, I mentioned that I found cracks in my Lowrance TotalScan transducer, purchased in [redacted]. Local dealers claim a replacement is unavailable, but I suspect this information might be inaccurate. I inquired about the availability of a replacement transducer or any compatible alternatives for fishing in both shallow waters and depths up to [redacted] feet. Thank you. - George B.

I am looking for a sonar unit that is user-friendly and does not require GPS functionality. Although Lowrance advertised the HOOK2-7x as extremely easy to use, I have found it challenging to operate without having to adjust multiple settings. Additionally, I was disappointed to learn that it does not display depth increments as I desired during my discussions with the product specialists. I have been advised to return the service unit with serial number [redacted]50, but I am dissatisfied with the product. The original unit I purchased in February [redacted] has serial number [redacted]45. Can I exchange it for a model that does show depth in increments?

I purchased a Lowrance HOOK Reveal unit two years ago for my 50-foot houseboat. Lately, I have been experiencing issues with the screen flashing brightly when set to full brightness. Although stabilizing it temporarily at 2/3 brightness worked, the unit now only shows "HOOK" before the screen goes blank during boot-up. Power cycling does not resolve the issue, leading me to believe it may be a faulty power regulator chip. I have not reached out to the company yet but I am considering repair or replacement options for the electronic unit.

I took my new Nitro Z-18 Pro out for the first time last Tuesday. Everything appeared to be functioning properly, as I experimented with the different features to become familiar with the system on the inaugural outing. However, on the following day, Wednesday, I encountered an issue when the 'INSTRUMENTS' page wouldn't display on the console unit. Interestingly, the bow unit did show the INSTRUMENTS page correctly. Could you please provide me with some troubleshooting suggestions to help me restore the INSTRUMENTS page functionality? Thank you, Bill P.