Littlewoods Catalogue Customer Service Issues

I recently purchased a bed and anxiously waited 28 days for delivery. Despite the scheduled delivery date being yesterday, 29/3, I was disappointed when the item did not arrive. According to the tracking information provided, the delivery was unsuccessful due to damage. I've tried to contact the phone number provided for large orders, but after waiting for 24 minutes, no one answered. Customer service informed me that only the large goods team can assist, and they are unreachable. I am considering canceling the order, but unfortunately, there seems to be no option to do so online.

I am requesting a review of your decision not to extend my credit limit. The reason for my payment delay was due to inadvertently opening a new account to order an item. I promptly resolved this new account [redacted] by paying it off in full. Once Littlewoods informed me of the issue with my main account [redacted], I arranged to pay £20.00 monthly, consistently meeting this arrangement except for April. I corrected this by paying in May and ultimately clearing the account. Throughout 14 years as a loyal customer, I have purchased significant items such as a Cooker, Washing Machine, Fridge Freezer, and Dyson Vacuum Cleaner, always making timely payments. The oversight of the new account was a one-time occurrence that could have been prevented with timely communication from Littlewoods. My history shows that all other purchases were made on the original account [redacted]. I kindly ask for a reconsideration of your decision, as I believe it is unjust.

Hello, I need assistance with an item I ordered for a customer. I purchased item MG7VT32, the Double Storey Playhouse for £[redacted].99 with monthly repayments of £69.23 over 52 weeks. Unfortunately, there was some damage upon delivery. After contacting customer service, they kindly offered a 30% discount, making the new price £[redacted].99. This adjustment should have lowered my monthly payment to £48.46, but I was still charged £69.23. I paid the difference of £20.77 on June 5th. Could you confirm if the customer should now be paying £48.46 per month, as I believe, instead of the original £69.23? Thank you, S. Mortimer

Hello, my name is Sandra Barradinhas. I have been residing at 14 Red Lane, Apartment 8, CV6 5EP for 1 year and 3 months. I recently received a letter from Lowell regarding their purchase of a Very-Littlewoods/Additions Direct original account number [redacted]0 with an outstanding balance of £[redacted].32. The previous occupant of my current residence, Amanda Shabani, who swapped houses with me a year ago, made these purchases. Lowell has been trying to locate her for the debts she left behind. I have spoken with three people at Lowell about this issue, and they informed me that Amanda Shabani is under investigation for fraud. She has left unpaid bills from various providers like Scottish Power, Severn Trent Water, and TV Licence. Please verify in your records that Amanda Shabani is the responsible party, not me. Kindly contact Lowell with her information. Thank you.

Hello, I attempted to call today, but the wait time was too long. I am reaching out via email in hopes of getting assistance. As a new customer, I am unfamiliar with the process. I recently made a purchase for a wedding, but some items need to be returned as they were not suitable. I have packaged them with the return label enclosed and the post office bar code on the outside. I have the receipts from today's drop-off, except for a dress without a return label: Short Sleeve V Neck Floral Midi in PURPLE, size 12. How should I handle returning this item? Additionally, is there anything further I need to complete online now that the other items have been sent back? Thank you, S. Ramsell

I am following up on my previous message regarding my padded plunge bra with the code number VL3M813 in my Littlewoods Catalogue order. The bras, priced at £20 each, were supposed to be delivered on July 17th, but I have yet to receive them. I have been attempting to contact Littlewoods Catalogue through various channels without success. My name is Mrs. Ann F., and my account number is w[redacted]. Please resend the bras to me as soon as possible. Thank you.

I would like to file a complaint concerning my recent order for the Miami high sleeper beds. I placed the order on June 16th, and after 3 unsuccessful delivery attempts due to missing parts, I finally received my order today, July 25th. Despite multiple assurances from Littlewoods and ArrowXL over the past month, I only received 1 complete bed and another bed with a missing box. After a frustrating day of phone calls trying to resolve the issue, I was ultimately informed that the missing parts are no longer available, and the bed is now out of stock. I am now left with mismatched beds and my daughter has to sleep on a mattress on the floor. This entire experience has been completely unacceptable, and I am extremely dissatisfied with the outcome. - M. Green

Good evening, Today, we were expecting the delivery of our sofa, scheduled between 11:15 and 14:15. After noticing the delivery van was far away in Rotherham on the tracker, I anticipated a delay. Checking again at 18:00, it simply showed "out for delivery." Later, it claimed an attempted delivery at 19:57, stating no one was home and leaving a card. Yet, I've been home all day, preparing for the new sofa, and no one approached my property or neighbors. This situation has been distressing, especially with two disabled children, a disabled partner, and now, without a sofa. Despite contacting ArrowXL chat and being told no delivery tomorrow due to being fully booked, we require a resolution. I've asked for the picture taken during the alleged delivery attempt to confirm it wasn't at my property. Reference no for this order is 0VRY[redacted]2A. Your prompt attention to this matter is appreciated.

On August 31st, I purchased a mobile phone from Littlewoods and paid £4.99 for next-day delivery. Despite understanding that ordering late in the day could result in non-delivery on September 1st, I anticipated receiving the parcel on September 2nd. Unfortunately, the parcel did not arrive. When checking the Yodel tracking service, the status showed "with sender." I am still interested in receiving the parcel, but I find it unacceptable to have paid for expedited delivery and not received it as expected. Consequently, I am requesting a refund of the £4.99 delivery charge to my account. Thank you.

I have been contacted by bailiffs regarding items I did not purchase. My account was hacked, and purchases like watches and hair straighteners were made using my information. The culprit, Steph Hatton/Murphy, had the items sent to an address in Andover, a different county, and used her bank details. Despite providing proof and messages from her admitting to the purchases, I am still being harassed. The fraud team has not been helpful, focusing on making me pay instead of addressing the real issue. I want this situation resolved with the responsible person being held accountable for their actions. Thank you.

I am experiencing issues trying to make a payment as Littlewoods keeps declining it. My bank has confirmed it's not an issue on my end, but rather Littlewoods not authorizing the payment. Despite attempting three times in the past three days, the authorization is still not going through. Today, I called customer service, but unfortunately, the representative was unhelpful and laughed after a 20-minute wait. As a long-time customer of Kay's Empire stores, Littlewoods, having been with them for about 40 years, I have always paid online without any problems. However, I am unable to make the payment due by the 29th of this month. I prefer a phone call to resolve this matter, as I find it frustrating to talk to automated systems.

I returned a jacket earlier this year due to a complaint. The jacket was picked up by the carrier. They claim I only ordered and returned one jacket, and I received a credit for it. I have given up on questioning this. However, I am now trying to get the faulty jacket returned to me. Despite numerous phone calls, I am struggling to make progress. The jacket was likely taken to a depot in England, but the call center I am dealing with is located abroad. I am feeling stuck and not sure how to proceed. Any assistance would be appreciated. Thank you, Margaret G.

I recently purchased a pair of hand towels referencing VNWLB upon receiving a text message offering a 20% discount. Regrettably, during checkout, the offer code did not apply, resulting in a charge of £14.38 instead of the discounted price. I promptly placed another order for the same towels, correctly applying the offer code. Upon receipt of both parcels, I contacted Littlewoods customer service to address the issue as the delivery note did not display prices. The representative assured me that the full price towels would be refunded. However, the refund only reflected the discounted price, thus, I have been overcharged. Kindly adjust my account by crediting the difference of £2.88. Thank you.

Account Number: [redacted]0 Mrs. S. Francis Order Date: 21/09/23 Dear Customer Service, I recently returned Mint Velvet trousers (item no. VPOMG11) along with a camel suede biker jacket and a black shawl collar blazer, all from Mint Velvet. While I do not have the specific order number, I returned the trousers on 25/09/23 at the Street post office. However, the return of the trousers has not reflected on my statement yet. I have proof of posting and wish to resolve this discrepancy. I appreciate your assistance in looking into this matter. Thank you, Sharon Francis

I recently made order [redacted]0, and unfortunately, the item I received is not functioning properly. I would like to either return it or exchange it for a working one. When I called today, I was asked if I was writing in on behalf of someone else about faulty goods. I am concerned why it is not straightforward to return or exchange items. Are faulty goods a common issue with your company? If so, I recommend making quality checks a requirement before purchases are made.

Hello, this is Shaun Emers from 3 Church Road, Billingham, Cleveland TS231BW. I purchased a Tower Vortx 8L Dual Basket Air Fryer on June 1st for £[redacted].99. I have been experiencing continuous issues with it. The screws in both drawers, which hold the handles, keep coming undone due to the vibration. It's difficult to fit the drawers properly; we need to exert force to push them in. Additionally, after using spray sunflower oil on food, the lining of the drawers has come off. I'm disappointed with this product. I waited to see if the situation improved but it has worsened. I would appreciate a replacement or a refund under warranty. Unfortunately, I no longer have the packaging. My account number is H[redacted]. Thank you.