Littlewoods Catalogue Customer Service Issues

I received an email requesting me to follow the return process steps. 1. Ensure to complete the advice note and place it inside the parcel for a quick refund processing. 2. Include all items you wish to return in the package, making sure they are eligible. 3. Ensure the parcel is secure and properly sealed with its unique label for refund processing. I have not received the stage 4 instructions, which are necessary to proceed with my return. Since placing my order, I have been unable to access the Littlewoods website, as I am having trouble resetting my account password and not receiving the new password.

I am experiencing difficulties addressing the refund policy and retrieval of my refund due to challenges reaching out to WebHelp, your outsourced company. Despite my attempts to communicate, no one has responded regarding my concerns, even after indicating my intention to file an official complaint. I believe your refund policy may contravene FCA regulations, prompting me to involve the financial ombudsman if my refund is not expedited within 15 days, contrary to your stated processing time. This extended processing duration seems unreasonable unless there are exceptional circumstances. I am Stephen Blake, with account number [redacted]. I eagerly await a prompt resolution. You can contact me via email at [redacted] or on my mobile at [redacted] [redacted] [redacted]. Thank you, Stephen Blake

I have encountered repeated issues with the bottom rack of my dishwasher since purchasing it on July 13th. Despite a technician's attempt to address the problem by bending the rack, the issue persists, leading to damage on the rack with paint chipping off. The unstable rack has caused damage to some plates, highlighting the urgency of resolving this matter. The technician mentioned ordering a replacement bottom rack but I am still awaiting further action. This ongoing problem renders the dishwasher unfit for proper use, making it essential to address the fault promptly.

I ordered a swan fridge freezer from my neighbour's catalogue to be paid over 52 weeks. However, it seems there was a mix-up, and it was put on a 20-week plan instead. Could someone please assist me with resolving this issue? My name is Helen Jack, residing at 72 Cliff Road, Holmfirth HD9 1UY. You can reach me at [redacted] or 07[redacted]91. My neighbour, Mrs Sarah Blagden of 74 Cliff Road, also had an order placed on a 20-week payment schedule. This error is causing me to pay double the intended amount. I hope to hear from you soon to rectify this situation. Thank you for your help. Helen Jack

Hello, I am requesting a new discount code due to an unfortunate situation. I had initially ordered raincoats during a promotion where I received £50 cash back using a discount code. However, my parcel was never delivered despite my efforts through numerous calls and attempted pickups. The Littlewoods representative assured me that the undelivered parcel would be refunded to my account. To reorder the items, I was advised to wait for the refund to reflect on my account. Now, ready to purchase 6 items, I realize that the original discount code is no longer valid as it has expired. I believe this is unjust as the delay was not caused by me. Thank you for addressing this concern promptly.

I recently received two parcels, each containing three items. On October 13th, I got an email from the post office stating the delivery would be made on the same day, but I actually signed for these parcels. Later, Yodel claimed the parcels were delivered and signed for, but I only received one. There seems to be a mix-up in your records. Despite being a customer since [redacted], I've never encountered this issue with Littlewoods. I've been contacting Yodel since Thursday to locate the missing parcel, but without success. I request a thorough investigation into the whereabouts of my missing parcel and its contents. Could you please review this matter with your team? Thank you, and have a good evening. Best regards, Mrs. Salima Chenaf.

I am experiencing an issue with my recent order. I was only able to receive part of my order as I was informed that my credit limit exceeded by £[redacted].[redacted]. However, my credit limit stands at £[redacted].[redacted]. I rely on online shopping due to being disabled and vulnerable to the COVID-19 virus. It is crucial for me to receive my full order as planned. I am hesitant to make any additional payments and would prefer a clarification regarding the credit limit situation. If a solution cannot be reached, I may need to return the incomplete order, despite the restriction on returning three items. As a loyal customer, I believe there might have been an error in reducing my credit limit. I kindly ask for a review of this matter at your earliest convenience. Thank you. - William M.

Hello, I am reaching out regarding an issue with a recent delivery of a 43-inch TV. Initially, I was informed that a 55-inch TV would be delivered, but then a call indicated the correct 43-inch TV delivery date would be the 24th due to the delivery crew's illness. Despite these arrangements, the TV has not arrived yet. I have contacted both Littlewoods and ArrowXL, who handled the delivery, and ArrowXL claims they have a photo of the delivery being made, which is confusing as I have only received the 55-inch TV. The intended 43-inch TV, which I purchased for £[redacted].99 as a birthday gift for my son, has not been delivered. I am disappointed and frustrated by this situation, especially since the amount has already been charged to my account. I kindly request a refund of this amount if the TV cannot be delivered promptly. Otherwise, I may need to consider escalating this matter further.

I was expecting two deliveries from Littlewoods through Yodel. Yesterday morning, I saw the van arrive, and as the driver was placing something through my letterbox, I went to the door. When he asked for a name, I provided mine, and he took a picture - that was one delivery completed. However, the Yodel app now indicates that both deliveries have been made, with the same picture attached to the undelivered item as well. I contacted Littlewoods, and they insisted that both deliveries were completed with a picture as proof. They indeed have a picture, but it only shows the delivered item. The picture has been mistakenly added to the undelivered order as well. Essentially, my Littlewoods order was split into two deliveries, one of which I have received, while the other is still pending, and the Yodel driver attached the same picture to both deliveries.

I purchased a pricey jumper that I've been tracking for about three weeks. It was marked as out for delivery but hasn't shown up yet. Now, I can't find the order on the system, and since the item hasn't been delivered, I am not looking to settle the payment. I've attempted to contact Littlewoods multiple times, waiting on hold for over 30 minutes each time before giving up. I'm starting to question if they have enough staff to answer these calls.

I have set up a standing order for £5.00 on the 15th of each month through Barclays for your account at Littleworth. My card number ending in [redacted] is associated with this payment. I recently became aware of this debt and do not have any account details or an updated address as I have not been with Lwoods for many years and have moved multiple times. Please provide me with the total amount owed.

Regarding my recent return of a rug, Order Number: [redacted]45, I observed that it was torn and seemed worn out, perhaps not new or poorly constructed, as visible stitching was present throughout. The rug has been picked up for the return process; however, it still reflects on my account. Kindly verify that this item has been removed from my account before I proceed to search for a replacement. Thank you. Nigel P. Account number: [redacted]9

Hello, I purchased a tower slow cooker in February. I used it once, and now it is not working. I believed that if an item is faulty within 12 months, it is the responsibility of the manufacturer. However, after contacting them, they claim it is the retailer's responsibility. I have been dealing with this for over 3 months, and it is frustrating. I hope this matter will be resolved quickly. Best regards, Gemma B. X[redacted]

I recently received a personalized football t-shirt picture in a frame, but I am disappointed with the quality of the printing. There are black lines running down one side and it's torn in some places. I've attempted to contact Littlewoods about the issue, but have only been able to reach their automated service as they are not taking calls. Unfortunately, I can't send it back as it was intended as a Christmas gift and there isn't enough time to order a replacement. I'm concerned about giving someone a defective gift due to this printing issue.

Hello, I am reaching out for assistance with an issue I have encountered. I have been a loyal customer for approximately 12 months and have generally enjoyed my shopping experiences with your company. However, recently I have noticed a discrepancy in my credit report. Despite consistently making the required monthly payments, my credit score has inexplicably decreased. As someone who struggles with mental health challenges, navigating through such situations can be overwhelming. I am concerned that there may have been an error or misunderstanding on my part. I sincerely hope we can work together to address this issue as it is causing me significant stress and confusion. Thank you for your attention to this matter. Regards, Shaun Wood [redacted].

Hello, I'm reaching out regarding my recent order placed under my account number [redacted]. Unfortunately, I received my order, but there seems to be a missing barrel nut required for assembling one of the chairs. I checked your website, and it seems that spare parts for this product are not available. I attempted to contact customer service via phone, but after being on hold for 28 minutes (not the expected wait time of 10 minutes), I did not receive any assistance. I would greatly appreciate it if this issue could be resolved promptly. Thank you, Niamh.

Order number [redacted]74 was placed on 04/12/22 and dispatched on 08/12/22. According to the Yodel tracking, the package was last at the Newton Abbot Depot awaiting dispatch and then seemingly delivered on 21/12/22 at 08:59, which is unusual as no one was home to receive it. Given the circumstances, I fear the package may have gone missing. This is particularly concerning as it contained Christmas presents. I kindly request assistance in resolving this issue between the company and Yodel. Thank you for your attention to this matter. Sincerely, [Initials]

Dear Customer Service, I have received multiple reminders about an outstanding payment for goods I purchased. However, the items were supposed to be under a "buy now pay later" arrangement. The latest text message warning about late payment has caused me concern about potential credit file implications. I have reached out several times regarding this issue. Please update my account to reflect the "buy now pay later" agreement to avoid any further confusion or inconvenience. Thank you for your attention to this matter. Sincerely, Aida K. Address: 41 Manorfields, Benton, NE12 8AG Account Number: [redacted]0

I spent an hour on the phone this afternoon trying to address an issue with text messages from Littlewoods asking for an £11+ payment to avoid a late fee. Despite making payments totaling over £75 in December, my account does not reflect this. I have proof of payments from my bank statement, including £38.55 on December 13th and two payments of £20 each on December 28th. After patiently waiting on the phone, I was abruptly left on hold and eventually disconnected without resolution. This experience is frustrating, and I hope to have this issue resolved promptly. Thank you, Marilynn W.

I have sent several emails inquiring about why I am unable to track my order. Despite it being scheduled for delivery yesterday, the status still shows as "being processed." My mom even took time off work to be available for the parcels. I placed the order on the 29th, and now I am unable to cancel it due to its quick dispatch. I am unsure of what steps to take next. My account number is [redacted]8, and my order number is [redacted]66.