Littlewoods Catalogue Customer Service Issues

Subject: Quality Issue with Chest of Drawers - Account: J792101 I purchased the Swift Luminere Ready Assembled High Gloss 6 drawer Midi Chest With Lights last September. The delivery company, Littlewoods, installed it in my bedroom. Recently, my grandson noticed the chest was leaning forward. Upon inspection, I found that the unit was missing two casters, compromising its stability. I believe this quality issue is a serious safety concern considering the price I paid. I have attached photos of the base as proof of the poor workmanship. While the two bedside cabinets are fine, I have lost confidence in the chest of drawers. Given the potential hazard, I would like a replacement unit as soon as possible. I understand warranties typically cover such incidents, and I hope for a swift resolution to this matter. Thank you for your attention to this issue. Sincerely, Sharon W.

23 August [redacted] Julie A. Littlewoods and Kays Catalogue Accounts Dear Complaints Manager, I am writing to address the issue of Payment Protection Insurance (PPI) on my Littlewoods and Kays catalogue accounts dating back to around [redacted]. I believe I was misled into purchasing this insurance due to the lack of information provided to me about its optional nature and specific exclusions, especially regarding self-employed individuals like myself. I am requesting a full refund of all premiums paid towards the policy, along with any additional interest related to the PPI. I am also seeking statutory compensation for being deprived of the use of this money. I urge you to investigate my complaint promptly within the required eight-week timeframe. Sincerely, Julie A. Date of Birth: 14/12/[redacted] Current Address: 229a Queens Park Road Brighton BN2 9ZA Previous Addresses: 6 Grove Bank Grove Hill Brighton BN2 9NF [redacted] Hartington Road Brighton BN2 3PA 2 Portland Place Brighton BN2 1DG

I recently placed an order for some items. Unfortunately, one of the items was the incorrect size, so I called customer service and was assured the correct size would be sent and to decline the large one upon delivery. However, when I checked my order status, all items are now showing as declined. This is very upsetting for me as my Mother is unwell and is going into the hospital on Thursday, and these items were intended to boost her spirits. The customer service representative assured me that there would be no issue with the delivery and that it would arrive on Wednesday. Could someone kindly clarify this situation for me?

I recently placed an order for the remaining two dresses I needed for a party of 8 bridesmaids on your website. Unfortunately, there was an issue with the order I received. The size 14 dress was sent in a different style, a V neck instead of the round neck I ordered. Additionally, the size 10 dress, while correct in style, arrived faulty with a hole in the side seam. This mix-up has left me with 7 round neck dresses and 1 V neck dress, and now the size 14 is showing as out of stock. I had gone through great efforts to obtain these dresses from both your website and Little Mistress directly, so I am now facing a challenge in getting the correct size 14 dress. Your assistance in resolving this matter would be greatly appreciated. Best, Carol [redacted]

I am experiencing ongoing issues with the courier service YODEL. Today, they were unable to locate my address, despite it being in a small village like Ballygowan where homes are easily found. The previous delivery was misdirected to a different street. To prevent my parcels from being returned, I had to travel a considerable distance to collect them. Contacting YODEL has been challenging, with unfulfilled promises of callbacks from their advisors. This level of service is unacceptable, and I have never encountered such difficulties with parcel deliveries before. I am incredibly frustrated and dissatisfied with this experience.

Hello, I purchased a telescope that was supposed to be delivered on September 25th. Unfortunately, Royal Mail left a card saying they were unable to deliver it. I've rescheduled delivery three times and contacted them numerous times, but the item has not been delivered or a card left on the redelivery date as promised. Royal Mail suggested that I reach out to you to assist in tracking the item so that either a refund can be issued or the item can be sent again. The tracking number provided by Royal Mail is JF[redacted]27GB. Can you please assist me with this matter? Thank you, Aimee D.

Every time I try to log into my account, I'm prompted to enter my password. However, my password has been changed four times in the last three months. Despite receiving confirmation that the password change was successful, when I try to access my account, the password is not accepted. Trying to resolve this online takes me a week of failed attempts before I resort to calling in. I've been a customer of this company and Kay's for over two decades, always making timely payments and spending a significant amount with them. After struggling once again to make a payment and nearly placing an order, I've realized this company lacks adequate customer service. I had contemplated settling my account but now plan to delay payment and publicly complain if further issues arise. I have decided to stop using or recommending this service and believe a reputable company would value my business.

I purchased the P7CEL16 Tommy Jeans Tech Parka for my grandson for £[redacted].00, but received the wrong sizes twice - Medium and then Small when I ordered XL. The price is now £[redacted].00, but it was originally £[redacted].00. With recent health issues and unable to go out due to an operation for Bowel Cancer, I am unable to return the incorrect items. I need assistance to keep the price at £[redacted].00 and arrange for the proper size to be sent. Thank you.

I provided account number [redacted]7 for the return of a damaged iron. After receiving an email confirmation of the return, the refund was credited to an iron purchased in February [redacted] for £74.99. However, the damaged iron returned in November, valued at £[redacted].99 with the code NPPQU, was not refunded. Despite multiple phone calls, I was either assured it was resolved or asked for proof of return, which my son, who works offshore, handled. The email acknowledgment should suffice as proof, in my opinion. This situation is frustrating, especially considering our 30 years as loyal customers without such issues. Additionally, the tendency of your staff to hang up or not follow through on promised call-backs is disappointing. I eagerly anticipate your response and plan to file a formal complaint regarding the handling of this matter by your team. Thank you.

I received a delivery at my house yesterday while I was not home. According to Yodel's tracking information, they mentioned leaving the package in my front porch. However, I do not have a porch. After contacting Yodel, they spoke to the driver who supposedly left it by the front door, but unfortunately, the parcel is missing. Yodel advised me to reach out to you regarding this issue. I am quite disappointed with the situation. Thank you.

Hello, I am reaching out about my account, [redacted], where £46.00 was credited on January 8th as a cash back payment. I had already paid all my buy now pay later items in full on time. I am unsure where the £46.00 was deducted from. Could you please clarify this for me? Thanks, Guy H. 40 Redcliffe Gardens Ormskirk L39 4UR

I have been attempting to reach out regarding setting up a credit account. I have provided all necessary information but have been asked to resubmit it without any response. I need the account set up before Christmas to place orders but am currently unable to do so. Can someone please assist me with this issue?

I recently opened an account specifically for the chat service feature to manage my account, but I was not informed that this option might not be available during busy periods. I am currently facing an issue with a missing parcel that I am unable to report due to my inability to speak and leave the house due to a disability. I have been trying to communicate with customer service through messages on Facebook via my mother, but after days of back-and-forth, I was directed to call a number, which is not feasible for me. This situation has left me extremely dissatisfied, and I am considering leaving the catalogue altogether. The missing item, a 100ml Paco Rabanne aftershave intended as a gift for my Grandad, shows as delivered to my porch despite my request for Yodel not to leave any packages unattended. The overall service experience has been disappointing, and the inability to address these issues online makes me feel discriminated against.

I recently noticed that there was an outstanding BNPL payment due on 16 Dec, although I thought all my payments were up to date. Once I realized this, I promptly made the payment on 18th Dec. As a long-standing customer who typically stays current on payments, I kindly request for you to review my account. I made an honest mistake this one time and would appreciate it if the interest charges for this oversight could be waived. Thank you, Jean M. 15 Hatfield Close NN8 3FF

I recently canceled the extended warranties on my television and iPad as I am currently unemployed and unable to afford this expense. However, I received a text message today requesting payment for these warranties as my direct debit was cancelled. I cannot afford to make this payment after canceling the warranties. Please ensure that the extended warranties are indeed canceled at renewal and remove any charges associated with them from my account. Thank you, Rachael K.

Hello, I have been attempting to reach out to you via email since the beginning of January regarding my account. As of January, I have been unemployed and residing outside of the UK. I am encountering difficulties accessing my account information either online or through the mobile app. I am willing to settle my account once I am back to work; however, the ongoing challenges brought about by COVID-19 have made finding employment very challenging. I can only be contacted via email currently, as I am not in the UK at this time. My email address is [redacted] My previous address is: Hailands, Butts Ways, Aston Rowant, Oxfordshire, OX49 5SZ. Sincerely, J. Price

Hello, I placed an order with your company that was dispatched from your warehouse on March 30th and reached the local depot the following day. Unfortunately, the parcel has not been updated since. I reached out to CollectPlus, and they promised to conduct a search, but it has been four days with no updates. I attempted to call but was disconnected twice after waiting for 45 minutes each time. I am seeking assistance via email now. Kindly locate my parcel or provide a credit to my account. Thank you, Tania W. 2 Nightingale Way RH1 4RF Account: Littlewoods G[redacted]

I recently purchased 2 foundations, 1 concealer, 1 blush, and 1 anti-wrinkle/anti-aging cream. However, my package arrived with several women's tops instead of the makeup items I ordered. The delivery note does not match the actual contents as it states a different list of items. The anti-aging cream I expected is also missing. While I planned to return the incorrect items, the return label requires that the items match the details on the label, which they do not. I need assistance resolving this issue, as I have invested a significant amount in my beauty products. Thank you, Selina G.

Hello, my name is Chantelle Parry. I have an account with Littlewoods and I am wondering if we can arrange a payment plan. I completely forgot about my account, and it seems that someone used my credit to purchase some items without my knowledge. I only found out when I received a letter. The purchases include football clothes, among other things. I am able to start making payments on the 26th of this month. My account number is [redacted]1. I would really like to begin repaying the money. I apologize for the delay, as I have been very busy with the lockdown and taking care of my children. I hope to hear back from you soon. Thank you.

Our tumble dryer, which is less than six months old, had a crack at the end near the dial when it was delivered. Initially, it required pressing two or three times to start, and now the panel covering the buttons is badly cracked. The process to start it should have been easy with just a light touch of the buttons. I reached out to them, and they redirected me to the actual company. They inquired about our warranty with Littlewoods, as we could be charged if we don’t have one. I am very unhappy, annoyed, and frustrated by this situation. We need Littlewoods to send someone to inspect the dryer or replace it with a new one.