Littlewoods Catalogue Customer Service Issues

Subject: Account Closure Concern I recently attempted to place an order and was surprised to find out that my account has been closed. Despite being a loyal customer for over 20 years, I was informed that my account was shut down due to inactivity. I believe I should have received a notice prior to the closure to give me an opportunity to continue using my account or at least be informed about its impending closure. I was looking forward to purchasing a cooker for my daughter, but now I am disappointed to learn that I not only have to open a new account but also pay the full amount in cash. This experience has left me feeling undervalued as a customer who has built trust and had a substantial credit limit. It is disheartening that there was no communication regarding the closure, as I would have gladly placed an order to avoid this situation. I hope for more than just an apology and fear this message may not receive the attention it deserves. - R B.

I would like to discuss the DIVAN bed I ordered on 22/6/16, which arrived without a mattress. After arranging for it to be picked up on 17/7/18, the courier was unable to fit the item in the van. Despite multiple attempts to have it collected, the bed is still in my hallway a week later. My interactions with customer service have been frustrating as they were unable to understand me and failed to resolve the issue promptly. This is not the first time I have faced such difficulties with Littlewoods, and I am disappointed with the lack of care shown. I have requested a resolution within three working days, but I am not hopeful. My name is Joan Morrison.

To Whom It May Concern, Upon returning home from a work trip, I discovered a letter from Littlewoods regarding a £50 credit offer if I placed an order by August 5th, [redacted], spending at least £[redacted] using code MJX6D. Regrettably, due to my absence, I missed the deadline to avail of this promotion. Email notifications would have been more effective for me as I frequently miss postal offers while working away. I am interested in utilizing this offer for a purchase and hope it can still be extended to me despite missing the deadline. If this is not possible, I understand, and will proceed accordingly. Looking forward to a positive response. Regards, L. Gould

I am reaching out about my current account with you. I am facing financial difficulties and have sought help from a citizen advisor to set up a debt repayment plan based on my income. After reviewing my expenses, it appears I have £[redacted] more going out than coming in. The advisor suggested I contact my creditors to explain my situation and propose a monthly payment plan of £30 until I stabilize my finances. Balancing childcare costs for my two children alongside part-time work has been challenging. I am now accumulating additional charges, increasing my financial burden. My account number is |[redacted]7, under the name Kerry S., born on 11/07/[redacted], residing at 1 Intake View, Middleton, Leeds, LS104DZ.

Subject: Complaint About Irresponsible Lending Practices Dear Sir/Madam, I am writing to address an issue regarding Online & Mail Order services. I have had a Littlewoods account for several years, and the credit limit was consistently increased without any affordability checks. Currently, I am in a debt management plan with Littlewoods included. I would like to raise a complaint concerning irresponsible lending practices on your part. Thank you, Lindsay Wilson 78 Shelfield Lane Norden, Rochdale OL11 5XY Date of Incident: 13/09/[redacted] Request: Refund of all interest and 8% interest I anticipate your prompt response. For record-keeping purposes, kindly reply to this email. Yours sincerely,

Subject: Issue with Discount Code Applied to Dash-Cam Order Hello, I am reaching out to address an issue I encountered with my recent online order of a dash-cam using my promotional birthday discount. The initial delivery failed due to an address issue, prompting me to reorder the item to my company address. Unfortunately, the discount code was no longer valid for the second order since it had already been applied to the first, resulting in a missed discount opportunity. I kindly request an investigation into this matter and for the discount to be reapplied. Looking forward to a prompt resolution. To maintain a complete record, please respond via this email account provided. Thank you, Marc L. Email: [redacted] Order Reference: Dashcam Address: 10 Pinfold Court, Sherburn in Elmet, Leeds LS256LD

I would like to report that on Friday, October 19th, I received the Dyson V7 Motorhead vacuum which was delivered by the driver and signed for by G. Leaves. However, upon picking up the box, water started running out of the bottom. I immediately returned the item, which was scanned, and contacted customer service by phone, speaking to either Ilias or Elias. I provided the bar code JD[redacted][redacted] and explained the situation. The advisor assured me they would investigate and get back to us by Tuesday, but it is now Saturday and we have not heard anything. I have tried calling several times, but keep getting cut off, which is frustrating. We do not have the item, and it is disappointing to be asked to review a product we never received. We urge for this issue to be resolved promptly as we have had no communication regarding the matter. Thank you, G. Leaves.

Hello, I recently bought a NutriBullet blender and haven't received a confirmation for my order yet. Despite this, the order is visible in my account. I didn't input my card information, but the order still went through somehow. I tried to cancel it since it seemed suspicious, but was told I'd need to decline the delivery at my door due to quick processing. The order status still shows as unconfirmed, making me think it's not too late to cancel. Reading online reviews made me anxious about the situation, so I spoke to my bank. They suggested reaching out to you first, and mentioned they would intervene if money is withdrawn without resolution. Thank you, CW

I recently purchased a chair, but upon delivery, it was damaged and the driver advised contacting Littlewoods for a replacement. Littlewoods charged me for two chairs at the incorrect price, leading to numerous phone calls to resolve the issue. A particularly lengthy call required me to incur a cost of £22 due to factors beyond my control. My name is Mrs. Anne Williams from 32 Mace Road, Glasgow, G13 2BX.

I placed an order for a white high gloss sideboard, scheduled for delivery on the 10th of November but was postponed until the 15th. My husband adjusted his work schedule to ensure he could receive the delivery between 7 and 10 AM. When the delivery arrived, the driver claimed it was damaged, so my husband refused to accept it. Later, we received a call stating a labeling error and that our item was not actually damaged and still in the van. We were told someone would reach out on Monday the 19th to arrange a new delivery. On the 21st, I contacted Littlewoods because there was no follow-up, and I was informed the delivery would be on that day. However, my account shows the item as received and signed for, which is incorrect. Despite speaking with the delivery person, who explained the label mix-up, we are still awaiting resolution. I kindly request assistance in resolving this matter. Thank you, Karen A., Account No. [redacted].

I placed an order (3NX34) on November 19, [redacted], for "Click & Collect." When I checked the tracking, I saw that it was ready for collection, but I didn't have the collection code. I visited the store to inquire, and although they confirmed it was there, I couldn't collect without the code. After an eight-minute phone call with someone trying to figure out what was happening, I was told they needed to make more enquiries and asked me to wait on the line. I proposed that they call me back due to the lengthy wait, and they agreed. However, 45 minutes later, I'm still waiting for that call back. At this point, I think it's best to cancel the order.

Hi, I received a letter a couple of days ago stating that I owe £[redacted] for the 29th of March [redacted]. Unfortunately, as an apprentice with a monthly income of £[redacted] and expenses like a £56 phone contract, £[redacted] rent, and other essential costs, it will be impossible for me to pay this amount. I had forgotten to pay £43 from my last payment in February, which was my mistake. I wish to resume my regular payments from the next month but paying the full £[redacted] on the given date is financially unfeasible for me at the moment. I have a screenshot showing my bank balance of £0.17 as proof of my financial situation. If there is any flexibility or assistance that can be provided in this situation, I would greatly appreciate it as I don't have anyone else to turn to for help. Thank you.

I recently received the Bellagio 4+4 Drawer Chest in White/Mirror. Unfortunately, there is damage on the top left and bottom right of the drawers, as well as on the side. I have only been able to upload one picture to show the issue. I spoke with customer service regarding the damages and inquired about a more suitable discount if I choose to keep the item rather than return it. The initial offer of a 15% discount seemed inadequate considering the significant damage; even in a clearance outlet, this would impact the value greatly. I believe the item is worth only half of what I paid, even with the sale price. If you could offer a more substantial discount, I would be willing to keep the item. I am hoping for a prompt response to reach an agreement. Regards, Craig H.

I purchased a Bosch washing machine on 17/6 with a scheduled delivery on 19/6, which was not fulfilled. The new delivery date was set for 22/6, but the driver had the wrong address. This is puzzling as I am a long-time Littlewoods customer. After contacting Littlewoods on 22/6 about the new delivery date, they promised to update me on 24/6, but unfortunately, they did not. When I called on 24/6, they informed me that I would receive the machine on 27/6. I find this delay unacceptable, especially since there have been two mistakes made by Littlewoods. The hold-up has caused a pile-up of laundry as I have not been able to wash since 17/6. I requested to speak with the manager but was told they were unavailable. I am hoping for a resolution soon.

Dear Sir/Madam, I am writing to inform you that, unfortunately, I am facing financial challenges that prevent me from meeting my repayment obligations as agreed upon. I have enrolled in a debt management plan through Gregory Pennington, with reference number [redacted]5. My assigned advisor, Natalie Smith, can be reached at 0[redacted]. Kindly cease any direct debits and continuous payment authorities on my account. I will need my account number to provide to Gregory Pennington and would appreciate a grace period to finalize my plan. I expect Gregory Pennington to be in touch soon, but feel free to contact them if necessary. Best regards, Katie C.

Hello, I have been struggling to direct my complaint to the appropriate place. Recently, I purchased a TV from Littlewoods online, and while I received tracking information indicating that it was dispatched, the product never arrived as it was out of stock. My attempts to communicate with customer service have been challenging due to inconsistency in responses from offshore representatives. I have faced false promises and misleading information. I am still interested in using Littlewoods' services but believe that the training of representatives needs improvement. I am requesting a replacement TV of similar value or slightly higher to compensate for the inconvenience and time wasted. The frustration experienced by myself and my wife is a result of the misleading communication from Littlewoods. Thank you, Mr. David Lloyd. Account number [redacted]. I have screenshots of the promises which I can provide upon request.

I have a credit limit of £[redacted] and recently placed an order for a Swan SM22080B 20-litre manual microwave in black and a SE71 WR01001 Whirlwind Bagless Cylinder Vacuum Cleaner in red/grey. The microwave was scheduled to arrive today, Thursday, July 11, [redacted], and the vacuum cleaner is expected to be delivered tomorrow, Friday, July 12, [redacted]. Unfortunately, I am unable to access my account to track these orders and would appreciate any assistance. I have received and accepted the credit agreements via email. Could you please provide an update on the status of my orders? Thank you. Mr. AB Mulenga Date of birth: 02/10/[redacted] Delivery address: 35 Celandine View, Soham, Ely, Cambridgeshire CB75DP Billing address: 48 Centre Road, Soham, Ely, Cambridgeshire CB75AX

I called on Wednesday, July 10th to organize a return. The operator inquired about the number of items I was returning, and I indicated it was a lot. When she asked about the number of parcels, I mentioned there were six. She scheduled the collection for Friday, July 12, between 7 am and 9 pm, but I wouldn't be home until after 3 pm. I agreed to leave the parcels in the garden cupboard. After following all instructions and returning home to find a card from Yodel stating no one was in, I called customer service. Unfortunately, the first advisor was rude and insisted on having item numbers, which were enclosed in sealed bags. I requested to speak to a manager, but the advisor claimed there was no one available. Frustrated by the situation and the demand to pay for the goods before processing the return, I expressed my dissatisfaction and explained my physical limitations. The parcels are still in my garden, and I seek guidance.

Earlier this year, I made a Buy Now Pay Later purchase online with a £50 credit code from a mailed offer. I called the next day to modify my order due to an out-of-stock item. After a 45-minute call, I was assured the credit would be manually added to my account. A note was made on my account about the situation. Upon checking later, the credit had not been applied. I was informed it would show up by June. Now in August, the adjustment has still not occurred. I am unable to dedicate another 45 minutes for a call about this issue. I seek a prompt response and resolution. Sincerely, J. Lewis Regarding account [redacted]

I am disappointed with the delivery of my two-seater sofa from Littlewoods and Xl. The sofa was meant to arrive on July 13, [redacted], but only the chair was delivered while I waited in all day. I had to follow up myself but still did not receive the sofa. I even took a day off work for this, incurring additional costs. My old sofa was already gone in anticipation of the new one. Despite my calls and emails, I did not receive a satisfactory response from Littlewoods. The sofa finally arrived on July 19, a week late, without an apology. Littlewoods offered me £20, which I found insulting considering the inconvenience and costs I incurred. My case number is RES[redacted]. Littlewoods needs to address this issue promptly. Thank you, Nicola Fisher.