Light In The Box Customer Service Issues

I bought a dress on October 7, [redacted], for my wife, but accidentally got the wrong size. I ordered another dress in the correct size and made the payment yesterday. I would like to return the dress that doesn't fit and receive a refund. The name on the initial order is John Jackson, located at Unit 2, 6 Kangaroo Avenue, Coombabah, Queensland, Australia, [redacted]. Any assistance on this issue would be greatly appreciated. Thank you, John Jackson.

I purchased two long-sleeved men's T-shirts from your website, but upon arrival, they look nothing like the image advertised. The quality is poor, and I paid around £70 including shipping and insurance. I want to return them as I wouldn't have bought them for a fraction of the price due to the substandard material. I'm a 74-year-old woman caring for my paralyzed and blind husband full-time, so I need your help in resolving this issue. Regards, Anne S. at flat 0/3, 7 Porterfield Road, Renfrew, PA4 8JB.

I recently made an online purchase for a girls/ladies jumper/sweatshirt with a picture of a horse's head on the front. The price was £27.27. Due to slow Internet connection, I thought my initial order didn't go through and accidentally ended up placing a duplicate order, which resulted in a charge of over £50. I kindly request for assistance in reviewing my order and promptly refunding the second payment. The correct amount I should be charged is £27.27 for the sweatshirt. My details are as follows: Jennifer Meers, [redacted] York Road, Leeds LS14 6LJ, West Yorkshire, England.

Hello, this is Anisa Chughtai. I am reaching out to request that payments be accepted only through PayPal or my Nationwide Flex Visa card (red card). The recent purchase was made using my husband's card without my knowledge, and I would like that card removed from my account immediately. The transaction, involving a wig and chemo hat, was unexpected as I believed the funds were pending in my bank account. I am upset by this situation and would appreciate a swift cancellation and refund back to my husband's card. Going forward, please only charge my card and PayPal for any purchases. Your prompt attention to this matter is greatly appreciated. Thank you, Anisa Chughtai.

I recently placed an order with LightInTheBox using Afterpay. Initially, the order went through smoothly, and I could see it listed along with my previous back orders from LightInTheBox. However, after a few days, my new order suddenly disappeared. Strangely, when I logged in again, it only showed my old orders from [redacted], even though the payment for the new order had already been processed and confirmed by my bank. Despite entering the same account information, I could not retrieve the new order details. Afterpay is inaccessible as it claims my email is incorrect. While LightInTheBox confirmed and processed the payment initially, the order has now vanished from my account. Unfortunately, I don't have the confirmation number, but I have all the details of the items and the payment taken from my bank.

Hello from Andernach, I ordered two "Waldorf dolls" from LightInTheBox. Instead of the expected charming fabric dolls, I received two cheap-looking fakes with plastic heads. I have been trying to contact LightInTheBox since then and cannot reach anyone. I am starting to believe it's a scam and am considering reporting the company. Maybe you can still help? Best regards, Gisela Altenhofen.

I need assistance returning the two pairs of running shoes to Light in the Box. I am unable to locate a straightforward return method on their website without a password. It appears there is an excessive amount of information to sift through, making it difficult to find the necessary steps for a return. I believe a password reset may be required, as I do not have one. I paid $92.56 CDN for the shoes and would appreciate any help with the return process as I am considering disposing of them otherwise. Your support is greatly appreciated.

Sehr geehrtes Kundenservice-Team, Ich heiße Frau Blume Irmtraut und wohne in der Chausseestrasse 28 in [redacted] Mittenwalde. Am 17.10.23 habe ich eine Smartwatch Damenuhr mit Ersatzarmband für meine Tochter zum Geburtstag bestellt. Leider habe ich die Bestellung bisher nicht erhalten, stattdessen gibt es eine offene Forderung von 17,99 Euro bei Paypal mit Mahnung. Ich habe bereits bei DHL nachgefragt, sie haben mir bestätigt, dass die Sendung versandt wurde, jedoch ist sie bei mir nicht angekommen. Ich hoffe, Sie können mir bei diesem Problem weiterhelfen. Mit freundlichen Grüßen, Frau Blume Irmtraut

I have been eagerly anticipating the arrival of my orders from your company for weeks now, but I have yet to receive anything. I am feeling quite frustrated at the moment. I typically pay for my orders with a card, so if there have been any issues with the postage amount, I believe that responsibility falls on your end. It is disappointing to see this lack of care for customers, especially in the U.K. market. Keeping customers satisfied and attracting new ones should be a top priority for your business.

Hello, I ordered 4 polo shirts today, but the payment method through Klarna invoice upon receiving the goods didn't work. Neither did PayPal. Eventually, the goods were delivered, and I was able to transfer the money to Klarna within 2 days. I do not want to make a payment to China. I would like to continue ordering from LightInTheBox, but if the payment process remains problematic, I prefer to shop elsewhere. Best regards, A.S.

I am seeking a full refund for the coat and sweater I bought. The coat is lighter than expected, and the color is not as described. It is also shorter than shown in the picture. The sweater is not oversized as advertised; it is quite short. The pockets reach up to my armpits which is not practical. I would appreciate assistance in initiating the refund process. I understand there may be delays due to the high volume of refund requests. This experience confirms my impression that the quality of the merchandise is substandard.

Hello, I am Eric F. I recently made a purchase and had some issues with it. After being advised by Sean Z. to return the item and provide him with the tracking information, my return was confirmed as received using tracking number [redacted][redacted]31. Despite this, Sean Z. has not followed up regarding the refund. I sent the return on November 4 to [redacted] N. E. 112th Ave., Portland, OR. I've tried to contact Sean Z. via email but have not received any response. My contact number is [redacted]. Your prompt attention to this matter would be greatly appreciated as the customer service has been unsatisfactory. Thank you for your assistance. Sincerely, Eric F.

Hello, I am writing as Mrs. Kirma from [redacted] Maltby Drive, London, postcode EN1 4EP. I have placed several orders with your company, spending a significant amount each time and promptly paying with my card. Recently, I have been receiving texts claiming I owe £54, which is not the case. These messages now include threats of debt collection. As a 67-year-old on a limited budget, these accusations are causing me distress. Kindly provide me with details regarding this alleged debt so I can seek legal assistance. Your actions are impacting my health, so please cease these demands. Thank you, P. Kirma.

I'm frustrated because I haven't received my paid order. I won't give up until I get it or a refund. There's no customer service number, which is disappointing. My order number is [redacted]28. I accidentally used the email rreese522018.icloud, preventing me from checking my order status. The phone number on the order is [redacted]. Thank you for helping me with this.

I placed an order a month ago and it was supposed to be shipped, but I haven't received it yet. My name is Crystal B. My original contact number was [redacted] and email was [redacted] However, I've since changed my phone number to [redacted] and my email to [redacted] Please track my order and if located, do not issue a refund to the original card. Instead, kindly email me for a new card number or provide store credit. Thank you.

I am in need of assistance with returning a shirt to Light in the Box. I am facing difficulty following the steps on their website to process the return. The shirt I received, sized 2XL, is too small and I am unable to wear it. I am requesting a full refund to my credit card, ending in [redacted], for this order number: [redacted][redacted]. My contact details are as follows: - Name: L. Leonard - Email: [redacted] - Phone: [redacted] I would greatly appreciate it if you could promptly provide me with the return address to send back the item and ensure I receive my refund. Your immediate help with this matter is highly valued. Thank you in advance. L. Leonard