Lenovo Customer Service Issues

I urgently need to extend the warranty on my laptop, with only 6 days left, I couldn't do it online as the website directed me to call 0[redacted]. Despite calling, I couldn't find the "extend warranty" option and was transferred to technical support who gave me the same number to contact the warranty team. When I realized it was the same number, I attempted different options but reached dead ends. The online chat assistance was also unresponsive after waiting for thirty minutes. This is my final attempt to contact them, hoping for a prompt response considering the limited time remaining on the warranty. I acknowledge the delay in extending it earlier but I was waiting for approval from a company specializing in assistive technology for disabled students who will reimburse me for the extension.

I am an Australian citizen, 62 years old, born in Sydney, Australia. Residing in Croatia since [redacted] due to family reasons, I am now ready to fulfill my dream of sailing solo around the world in a 33-35 foot sailboat in under [redacted] days. Despite being diabetic and partially blind, I aim to showcase that life with disabilities is still full of possibilities. Seeking sponsors for this adventure, I hope to promote alternative energy sources and raise awareness about sea pollution through this journey. Planning to start and finish in Malaga, Spain, in September-October [redacted], I will sail eastward around the world with the eastward route back to Australia afterwards. Attending sailing school to obtain necessary skills, I believe modern technology has made sailing more accessible. Interested sponsors will have advertising opportunities on my sail and through media coverage. Looking forward to your interest in supporting this incredible journey. Thank you, Sincerely, Srecko (Lucky) Peranovic, Ružmarinka 15, Zagreb, Croatia. Home Ph.: + [redacted] 1 [redacted], Mobile: + [redacted] 99 [redacted].

For the past month, I've been experiencing slow internet speed issues with my Vodafone 4G connection on my device. I've followed Vodafone customer care's advice to switch the SIM from slot 2 to slot 1 and even replaced it with a new one, but the problem persists. Interestingly, when I used the code *#*#[redacted]#*#* to check my phone's information, I tried changing the network type and clicked on SMSC update and refresh buttons. The radio band displayed "United States." However, after restarting, I faced issues with incoming and outgoing calls, though internet was still slow. A reset led to an Edge signal shown in slot 1. Surprisingly, when I inserted a Jio SIM in slot 1, both internet and calling worked perfectly. But Vodafone 4G and Airtel calling did not work, although Airtel's internet speed was good. Vodafone and Airtel SIMs work fine in other devices. I would appreciate any help with resolving this matter. Thanks.

I bought a Lenovo Laptop on eBay from a seller who disclosed it was off lease and equipped with Computrace software which is no longer active. The first laptop is missing a CMOS battery and shows error code [redacted] with a lock icon. The second laptop has no operating system installed and BIOS settings are locked with a password. I've tried various troubleshooting steps without success and cannot reach the seller for support. If repairs are needed, what payment plans do you offer?

My partner and I both purchased Lenovo laptops in the last 2 years. Her laptop has been bricked 7 times, with 4 occurrences in the past month due to various issues. Within the first two months of owning her laptop, a 4-centimeter crack appeared in the casing without any drops or direct damage. My laptop has loose keys, an unreliable fingerprint sensor, and a faulty keyboard where the shift buttons work only 40% of the time. Resetting the laptop worsened these problems. Despite paying ZAR12k and an additional R700 for a 2-year warranty, I have been informed that the warranty does not cover the keyboard repairs and I am expected to cover the costs myself. I am disappointed by the poor quality control and service, and I intend to dissuade others from purchasing Lenovo laptops based on my negative experience.

I ordered a t590 laptop and was erroneously charged twice, $[redacted] and $[redacted]. After cancelling the order, I received a refund promptly, but was later charged again. I returned the computer immediately upon receipt. Now, I am informed that it will take 7-10 business days after the return to receive a refund for the cancelled computer. As a single mother of three, this situation has created financial hardship and immense stress. The initial double charge led to overdraft and late fees, and this subsequent charge is impacting my ability to provide for my children. I urgently require a swift resolution to this matter.

My Yoga [redacted] has had to be repaired twice due to a flickering screen problem. On both occasions, the same part was replaced, but when the computer was returned to me, it was damaged each time. The first time, the screen was lifted in the corner, and the second time (most recent), there was a dent on the side of the lid. The customer service call quality has been poor, and their solutions are not satisfactory. They suggest sending the computer in for repair again, which I can't afford to do because I'm in medical school and need my computer. Alternatively, they offer to send someone to my home to fix it, which I don't feel comfortable with. Since this computer had a known hardware issue when purchased, was damaged during both repair attempts, and has caused me great frustration and wasted time, I believe they should provide me with a new computer free from these issues.

I am extremely disappointed with the customer service provided by Lenovo. After purchasing a Yoga [redacted]-15IKB Laptop in January [redacted], I encountered an issue with the system not detecting WiFi networks. Despite spending 10 hours over 10 days contacting Lenovo, having 2 technicians replace various components, and having a premium care warranty, the problem remains unresolved. Lenovo is now requesting me to reimage my system, which may not guarantee a fix. The process to escalate the issue to a supervisor will take 2 days. Comparing this to Apple's service, I regret not choosing them initially. Lenovo's representatives have been ineffective in resolving the problem promptly, leaving me with a $[redacted] laptop that serves no function. I am frustrated by the lack of a timely solution and communication from Lenovo. I am considering informing others about my negative experience. Lenovo's disregard for customer satisfaction is disappointing, and I advise against purchasing their products or extended warranties. My 10-month-old laptop has turned into an expensive inconvenience.

I own a Lenovo E41-15 laptop with AMD Radeon R4 integrated graphics. I'm currently using 4GB of RAM, which gives me a total of 2.5GB of graphics memory. If I upgrade my RAM to 8GB, how can I increase the total graphics memory beyond 2.5GB? I've checked the BIOS but couldn't find any option to configure this. I'm curious about the maximum graphics memory supported by my motherboard, which has an AMD A4 PRO 3350B processor.

I purchased a Lenovo Yoga C630 that experienced a hard drive crash after 2 months, prompting a contact with customer support on 11/6 through live chat. I was advised to send it in for repairs and was offered an upgrade to a premium warranty by Clint, for which I paid $[redacted] for 3 years. Subsequent attempts on 11/10 to check on my laptop's status were frustrating as the system indicated it had not reached its destination. Despite already purchasing the extended warranty, I was again queried about extending it further. During a call on 11/12, I encountered unhelpful support that led to a futile request to speak to a supervisor. After a disappointing and prolonged interaction with Lenovo's customer service, I am considering canceling the extended warranty and switching to a different laptop brand due to the unsatisfactory experience.

My Lenovo Yoga, which was only 2 months old, experienced a hard drive crash. After contacting Lenovo through live chat, I decided to purchase the premium warranty for $[redacted]. I shipped out my laptop the same day, but after 4 days, I couldn't find any record online. When I called customer support, they informed me that my laptop hadn't reached its destination yet and offered me an extended warranty, which I had already purchased. Despite contacting them multiple times, there was still no update available online about my laptop. I was told it would take 9 business days to be fixed once received. When inquiring about my extended warranty, I was informed it would take 5 business days to update the system due to doing it through live chat. My attempt to speak to a supervisor was met with long wait times, leading me to drop the call. Frustrated with the service and the machine, I am considering getting rid of it once it is returned. Additionally, my extended warranty has still not been reflected in the records.

I have a Lenovo Yoga that is only 2 months old, and unfortunately, the hard drive crashed. I reached out to Lenovo via live chat, and they advised me to send it in. I opted for the premium warranty for $[redacted].00. After sending out my laptop, I noticed that the online resource showed no record of it after 4 days. When I called customer support, I was informed that it hadn't reached its destination and was offered an extended warranty, even though I had already purchased one. The live chat team mentioned that it would take 9 business days to fix my laptop once they received it. However, when I inquired about my extended warranty, they explained that it could take up to 5 business days for it to be updated in their system since I bought it through live chat. Despite needing my laptop for work, I had difficulty resolving the issue with customer and tech support. The whole experience has left me frustrated, and I am now considering getting rid of the laptop once it is returned, as the service and the device have been disappointing. Moreover, my extended warranty still does not appear in their system.

I emailed [redacted] on November 14th regarding a complaint. I have not received any follow-up since the automated reply. Here is my original email: Hello, I am writing to express my dissatisfaction with my Lenovo laptop, serial number PF17B126, purchased in September [redacted]. Within eight weeks, I noticed issues with the on/off button light. Despite multiple repairs under warranty, including four new HDs, a motherboard replacement, two new keyboards, and new speakers, the laptop continues to have persistent problems. I have also faced sound issues that required daily repairs and have experienced recurring HD problems even after the latest replacement. I am disappointed with the quality and reliability of this laptop, given my positive history with Lenovo and IBM devices in the past. I am hopeful for a resolution. Regards, K. Oxley-Ayres I received an automated response acknowledging my email with details for additional support. However, the ongoing issues with my laptop have left me extremely dissatisfied.

Hello Lenovo, My name is Sumit Kumar Prasad from Kolkata. I am interested in purchasing a Lenovo laptop. I am planning to buy the Lenovo Ideapad [redacted] with Ryzen 5 Quad Core, 8 GB RAM, and 1 TB HDD from Flipkart. Along with the laptop, I intend to purchase a [redacted] GB SSD and an additional 8 GB of RAM for upgrading. I have a concern regarding the compatibility of my Windows 10 OEM with the upgraded RAM and storage once I make the purchases. I would appreciate it if you could clarify this for me. Thank you, and I look forward to your response soon.

I bought a Lenovo IdeaPad L340 in September [redacted]. I unpacked it for setup right away and it had issues from the start. Contacted Lenovo warranty support, they tried to fix it remotely multiple times but the problems persisted and even got worse. Microsoft also tried to help remotely but couldn't resolve the issues. Lenovo then replaced the motherboard and did on-site service twice in November [redacted], but the device still didn't work properly. On December 1, [redacted], the technician escalated the case to customer relations. I am a small business owner left without a functioning computer after spending a significant amount of money. I need a new device urgently as this one is clearly not working. I hope Lenovo can help me get a replacement soon as I have already invested a lot of time and money into trying to fix the current one.

On December 1, [redacted], at 11:38 a.m., I placed an order with Lenovo for the Adobe Creative Cloud Photography Plan - 1-year Subscription (Electronic Download) for $96.63. The order number is [redacted]. I have not yet received an email containing the download link despite contacting customer service multiple times. Each time I call, I receive a different response, leading to confusion and frustration. Yesterday, after being assured that the link would be sent within 24 hours, I am still waiting. I am eager to receive the link and would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue. - C. T.

I've been playing phone tag for two days trying to get a return for a Lenovo that's not functioning at all. Despite being on hold for extended periods with no callback, I tried again and waited over an hour. The operator, who identified herself as "Princess," received my complaint but insisted I ship the computer back, reorder, and then await a refund for the previous purchase. I repeatedly asked not to be put on hold, but she kept repeating her script. When I demanded a supervisor, she refused and eventually hung up. This experience has led me to seek a laptop elsewhere and won't be considering Lenovo in the future due to the poor customer service.

Dear Sir/Madam, I had my MOTO G5 S Plus charging port replaced at your conscious Pur service center in Hyderabad on December 2, [redacted]. Since Sunday, it has not been functioning properly, only charging when the cable is moved. I visited your service center today to report the issue, where your supervisor, Vikram Singh, displayed rudeness and promptly mentioned without inspection that the pin is damaged and requires additional payment for repair. The phone still charges intermittently. It is clear that the initial connection was not made correctly. Please address this insensitivity and take appropriate action to rectify my phone. -Alok T. (Senior Journalist, ETV)

I purchased a ThinkPad with a 2-year warranty and Microsoft Office. My order number is [redacted], and it was delivered on December 19th. I am requesting a refund for Microsoft Office because I have been unable to obtain an activation code despite spending 5 hours on the phone with various technicians who transferred me multiple times without resolving the issue. The activation process is too lengthy, and I have difficulty understanding the technicians' accents. I simply want a refund for the Microsoft Office purchase. Thank you. - Phil B.

Hello sir, I am Subhash Mukund. About 10 days ago, I submitted my Lenovo K5 Plus phone to Lenovo Care at Jawahar Road, Akola, Maharashtra. My phone's issue was that it couldn't charge, which is why I submitted it to Lenovo Care. However, they informed me that there was an IC problem and it couldn't be repaired. Prior to submitting it, my phone was in working condition, but now it is completely dead. I am unsure if they are responsible for this. Additionally, they did not give me any receipt for the [redacted] Rs checking charge they mentioned. Thank you.