L'Oreal Customer Service Issues

Good evening, I recently bought Loreal Excellence Dark Brown hair dye from Walgreens on Center Ridge Road in Westlake, Ohio. I hadn't used it in a while and wanted to shift from my usual darker color to a lighter one. Unfortunately, on the day I applied the dye, my hair turned stiff and sticky after using the provided conditioner. Despite trying to rinse it out, the problem persisted. I suspect the conditioner might have been the issue. After washing my hair with Loreal Shampoo and Conditioner later that day, my hair returned to its normal silky smooth state. I wanted to share this experience in case others encounter a similar problem. Thank you and have a great night. - Karen

Four years ago, while sitting on my aunt's sofa, I discovered a bald spot on my head. Panicked, I sought medical help, only to be diagnosed with alopecia. Despite following the doctor's advice and trying numerous products, my hair didn't grow back. I turned to natural remedies and after much trial and error, found a solution that helped my hair regrow in just two weeks. Now, my hair is completely restored. I understand the impact of hair loss on our confidence and beauty. So, I've created a [redacted]% natural product that promotes strong and long hair growth. Regardless of your hair type or the cause of hair loss, my product can deliver real results. I believe in its effectiveness and want to share this opportunity with others who may be struggling with hair loss.

Hello, I am writing to share my disappointing experience with your blonde hair color product. Back on September 14, [redacted], I carefully followed the instructions while applying the color to my roots, as it had been 14 weeks since my last highlight application. Traditionally, I have used Garnier hair color without incident between professional highlights. However, using your product resulted in severe damage to my hair. A significant amount of hair broke off, while the remaining portion became extremely frizzy to the point where it was unmanageable. I spent $[redacted] at Michael's salon for two separate trimming and repair sessions and an additional $[redacted] on two visits to my stylist for further maintenance attempts. Despite purchasing numerous serums and conditioners, nothing seemed to help. Ultimately, I had to resort to cutting my shoulder-length hair into a pixie cut, which is not a look I desired, especially as a Professor at Emory University in Atlanta, GA. This unexpected hair damage has even led me to postpone my wedding due to the distressing hair situation. I estimate I have spent more than $[redacted] addressing the issues caused by your product. I have refrained from sharing my experience widely, awaiting your response, but it has been a challenging time for me. I would appreciate a prompt response to resolve this matter. Sincerely, Myra S.

I recently bought L'Oréal Visible Lift foundation and although I like the product, I am frustrated with the container. When I push on the pump, I often have to push multiple times before any product dispenses. Sometimes the product doesn't come out at all, leading me to unscrew the lid to access it, which is not ideal. Keeping the foundation upright doesn't seem to solve the issue either. It's frustrating to have to struggle to get the product onto the pump stick and onto my face, especially when the product is new. I hope L'Oréal can develop a more user-friendly dispenser to address this problem. Thank you. - Nancy S. [redacted] Mc Coy St. Shawnee, KS [redacted].

I have been purchasing the telescopic mascara for several years and I've always found it to be the best on the market. Recently, I bought a new one in the blackest of black color, but when I tried to put the brush back into the tube, it wouldn't go in. I thought I was mistaken, so I asked my husband who is an engineer to try, but it still wouldn't fit. I purchased another one, and the same issue occurred again. Now, with the latest one, we have tried so much that the brush is about to break off. I love this mascara, but I've wasted $20 and can't use the product. Have you made any changes to the brush or the tube opening that are causing this problem? I'm sure there are others who have experienced the same issue. It's frustrating.

I have noticed a recent change in the men's deodorant spray can top design. The new lock and unlock feature, along with the button to press, seems unnecessary and breaks easily upon first use. As a result, I now have three full cans that are unusable. I am disappointed with this change as I have always found the product to be of good quality. Please consider reverting to the old plastic cap with the easy-to-press release button. If something is not broken, why try to fix it? Regrettably, I will have to discard the three full cans that are now ineffective, and I still have another three cans to use up.

I recently dyed my hair a supposed light brown color, but some parts turned blue. Despite following the instructions precisely, I had this unexpected result. I purchased the dye at Walmart and am disappointed to have spent almost $10 on this. This particular lot should probably be removed from the shelves. I have used this product before without any issues. I tried reaching out through text multiple times and received one response, but it was not followed up. I can provide pictures if needed. Thank you.

I bought several L’Oréal Revitalift/Triple Power products at a good price. However, I ended up with drier skin and more wrinkles than when I started using them. I faithfully used the day moisturizer, night moisturizer, eye treatment, and Revitalift concentrated serum as recommended. Sadly, it was a significant investment for me, and I had high hopes, but I am disappointed with the results. It's frustrating to feel like I wasted money on products I trusted. Dissatisfied with the outcome. - Vicki P. from Simsbury, CT.

I bought the Voluminous Lash Paradise in October [redacted]. The first time I used it, my eyes were filled with mucus by the end of the day, causing irritation. The issue happened twice more, leaving my eyes irritated. The product also has a strong chemical smell. I am requesting a refund and bringing this issue to your attention to prevent others from experiencing similar problems. I now need to visit the eye doctor due to the discomfort caused. Thank you.

I have been using L'Oreal products for years. I recently tried the Lash Paradise mascara and, after the second use, I found it to be very sticky and gummy on my lashes. I thought I may have gotten a bad tube, so I purchased another one, but the results were even worse. I tried to remove it with Neutrogena makeup pads, but it felt like glue on my lashes and I ended up pulling them out three or four at a time. I am unsure how to resolve this issue and I look forward to hearing from you. Sincerely, Diane Gafford.

I’m seeking advice on the new color code system for L’Oreal products, specifically regarding the True Match foundation in W3 nude beige. As a Chinese individual with sensitive skin, I want to ensure I’m choosing the correct shades. Recently, I purchased the Infallible 24H Fresh Wear foundation in no. [redacted] rose beige. Can you confirm if this is a suitable replacement for W3 under the new system? Additionally, for a facial concealer, I’m considering L’Oreal Infallible Full Wear in [redacted] Vanilla. Is this shade compatible with my skin tone? I’ve heard that eye concealer should be one or two shades lighter than foundation. Would True Match Concealer in W123 Fair/Light Warm be a good match for me? Thank you for your assistance. - Joyce

Hello, I wanted to share a recent experience with the L'Oreal Professionnel Serie Expert Absolut Repair Masque. This product has been a favorite for my client with thick, blonde hair. However, there seems to have been a change to Gold Quinoa in the formula. After leaving the product on overnight, issues arose during a recent color treatment. The ash tones turned excessively gold and brassy, causing concern. The presence of gold sparkles while applying the color, in addition to the prominent gold tone after washing, was noticeable. This unexpected outcome was disappointing for both me as the stylist and my client. Please address this matter promptly. Thank you. Karen

I have always been using L'Oreal Visible Lift Serum Absolute in shades [redacted] or [redacted] and have never encountered issues until now. My recent purchase separated into oil and pigment within a week, even though I have never had this problem before with this product. Despite shaking the bottle, the coverage and quality were not up to the usual standard. The numbers on the back of the faulty bottle are "20R801" and "EXP 08/20." I would like to know the process for receiving a replacement instead of a refund, as I value this product and would rather continue using it.

I recently purchased a skin product from your company but encountered difficulty accessing a significant amount from the bottle. Upon contacting customer service, I was issued a manufacturer coupon to repurchase the product. Unfortunately, I allowed the coupon to expire. L'Oreal kindly sent me a replacement, which, regrettably, also expired before I could use it. When I called customer service again, I was informed that replacements are normally granted only once and was advised to reach out to you. My name is Bonni J. Mower, and the Offer IDs are [redacted] for $10.00 and [redacted] for $8.00. These amounts adequately cover the cost of the skin product I require. I understand the policy but am kindly requesting an exception to receive new manufacturer coupons for another chance to purchase the product. Any assistance would be greatly appreciated. Thank you.

I recently used a L'Oreal hair dye and during rinsing, my hair turned into a tangled mess that I can't seem to fix with any conditioner. I visited a salon, but they were unable to help as my hair seems to have melted together. This situation has left me devastated as I've always had long hair without any issues. I followed the dye's instructions precisely, but the result is far from what was expected. I now need to get hair extensions which I cannot afford. This has caused me great distress as I am too embarrassed to be seen like this and unable to sleep. Prior to this incident, my hair was in good condition. I am desperate for a solution beyond a $10 voucher. Your assistance is greatly appreciated.

I usually buy the best shampoo I can find, and I often choose L'Oreal. My go-to is the Fibralogy shampoo. I like to experiment with different varieties, so I bought the Extraordinary Oil last week at Shoppers Drug Mart. Unfortunately, I'm really let down by this shampoo. It doesn't effectively clean my hair and leaves it looking flat and greasy. I haven't had such a disappointing experience with a shampoo in years. I've used it three times already, but I won't be using it again.

Dear Chairman and Chief Executive Officer Jean-Paul Agon and Christophe Babule, I am reaching out in hopes that the talented singer and songwriter Lena Meyer-Landrut from Berlin, Germany, can have another opportunity to be a guest star with L'Oréal Paris Europe. She previously participated in L'Oréal events and was a cosmetic model for the brand in Berlin. While she enjoys being a part of such events, she values her privacy and is focused on her music career. It would be beneficial for both Lena and L'Oréal to collaborate again in the future. I believe she has a unique talent that could be a great addition to L'Oréal Europe's events. Lena's dedication to her music career is remarkable, and she has a strong following, especially among young audiences. Thank you for considering my request for Lena to participate in future L'Oréal events. It could be a mutually beneficial partnership for both parties. Best regards, Maxe

Dear Executive, I would like to address an issue I had about 7 to 8 years ago regarding a concept I wanted to present to Loreal. I noticed that changes were made to the developer bottle of Loreal Hair color, as seen in TV ads featuring Aishwarya Rai. Now, I have another idea to share and would like to discuss terms for compensation, seeking Rs one crore and advertising space for my Institute in your media campaigns. The requested amount is reasonable considering the potential gains for your company. I am looking to connect with the appropriate person at Loreal, as navigating your system seems complex. If interested, please reach out to me at +91 [redacted] or [redacted] by 31 Jan [redacted]. Otherwise, I may explore other opportunities with different companies. Thank you for your attention to this matter. Sincerely, SATISH AGGARWAL

I bought the Telescopic Mascara from your company three weeks ago. I didn't open it immediately as I had some left from my previous one. Now that I started using it, I noticed a problem. When I tried to put the brush back into the tube, it wouldn't go in straight and kept bending. I had to hold the ends of the brush to prevent it from breaking. I have been using this mascara for years without any issues before. It seems like there was a problem with quality control on this one. I would like a replacement in Brown. My address is: Gretchen W. [redacted] Washington Street Mckeesport, PA [redacted] I appreciate your attention to this matter. While it might seem like a small problem, it's significant for those of us with limited incomes. Thank you.

Dear Customer Service, I am writing to report an issue with the L'Oreal Lineur Intense felt tip liquid eyeliner #[redacted] ([redacted]-8) that I purchased in November [redacted]. I recently opened the packaging and noticed a problem with the applicator. In the past, I have been satisfied with the thin, less-intense line delivered by the tapered, felt tip. However, the current applicator is not tapered and seems shorter than usual, resulting in too much product being dispensed and a bolder look than I prefer. As a long-time customer, I kindly request compensation for this product. Regards, Sue Murphy