Juul Customer Service Issues

I'm 24 years old and I'm having issues with my age verification submission. Initially, I provided an address where I hadn't lived long, so my license only had limited mail going there. I then sent in a picture of my driver's license, which at the time was a paper copy from the DMV due to losing my wallet. Now, I have my hard copy and reside at the address stated. It's frustrating since I am of legal age and just want to register my Juul. I suggest allowing users to resubmit their forms for a second review to address these types of situations.

I recently purchased two packs of mango Juul pods for $20 each pack, only to find out they are fake. The liquid in three of the pods is leaking, and the color of the cover is orange, not peach as it should be. I was under the impression that only verified vendors sell these products, but it seems I was misled. When I approached the store about this issue, they denied selling fake items and even implied that cheaper sources like Amazon must be selling counterfeit products. I feel frustrated as I trusted the authenticity of the pods and now have lost money without legitimate refills. Should I address this problem with the store directly, or is there another way to resolve this issue? - Katie

I recently bought a Juul starter pack from Speedway. Upon opening it, I placed the device on the charger. Despite the green LED light showing, it didn't produce vapor when I inserted the pod. I tried another pod with the same result. Speedway wouldn't refund or exchange it due to tobacco laws, but a single device I purchased later works fine. Can I get reimbursed for the faulty Juul in the starter pack? Thank you.

I recently quit smoking and have been using the JUUL for 3 months now. However, I had an unfortunate experience at one of your store locations. I purchased pods which turned out to be dark brown and unpleasant. When I tried to exchange them, the clerk laughed at me, showing no knowledge or interest in JUUL products. The manager was unhelpful and I was even verbally attacked by another customer for requesting an exchange. I value the JUUL for helping me quit smoking but do not want to face this issue again. I seek guidance on how to exchange the pods and avoid such situations in the future. I do not wish to waste $20 and feel disappointed by this incident.

I am 35 years old and residing in the United Arab Emirates. Six months ago, I ordered a Juul from "Price Point NY" and had it shipped to the UAE. I recently started using the device, attempting to quit cigarette smoking. However, after only two weeks, the Juul malfunctioned. It now only displays a pink light, then red, burns some liquid, and does not produce vapor properly. I am aware there is a 1-year warranty and I would like to make a claim as this issue is not due to my mishandling. I can provide the order screenshot from Price Point NY for your reference. This was my second order, as a friend had lost the first one before it reached me. I have now paid double the price with shipping, only to use the product for two weeks. I hope you can assist me with this matter. Thank you.

I enrolled in the auto-subscribe program through a promotion but haven't received my complimentary pack per order of four. I have ordered four packs and usually place orders in alignment with my subscription shipping schedule. I have also bought multiple devices as I tend to misplace them, and the chargers tend to fail frequently. I am seeking my two free packs of Mango 5% and a charger without any charges for shipping. I perceive this as a deceptive practice from when I signed up. Also, I have had to pay double the price at local stores as the Mango flavor is exclusively available online. Despite my significant investment in Juul products, I desire enhanced customer service. The lack of communication channels on their website is frustrating. Juul risks losing customers to superior products if they do not value their customer base. The current situation is exasperating.

I recently bought a pack of two menthol cartridges. Unfortunately, one leaked, causing issues with my device. Subsequent cartridges did the same, leaving me frustrated. I managed to clean my device, and the last cartridge is working for now. I haven't encountered this issue before, so I didn't keep the packaging. I would appreciate a refund or replacement for my faulty cartridges as I am hesitant to return to the store without the original packaging. Any suggestions or assistance would be greatly appreciated.

I visited a local Marathon gas station and purchased mango Juul pods on Friday, March 22nd. Upon opening the package in my car, I noticed several discrepancies. The Juul pod had an unusual shape, the plastic mouthpiece differed from the norm, and the cotton inside was fluffy and prone to burning. The e-liquid appeared dark brown and leaked after each puff. The airflow was restricted, with the cotton obstructing the opening near the mouthpiece. I aim to notify Juul about these potential counterfeit pods. I seek guidance on how to return them and request a replacement of authentic Mango Juul pods. The batch number of the 4-pack of 5% Mango Juul pods is G0625CG-2.

I recently opened an account but faced issues with the verification process. I provided all required information for age verification, but it did not go through automatically. I never received an email about manual verification, and I believe it was not completed. I expected to receive this within a few days. I prefer your PODS over others due to better flavors and nicotine levels not available in stores. Juul's website won't allow me to resend documents, and I am frustrated at being unable to verify my age at 67. Could there have been an error in my document submission? Can you manually verify my account or guide me on resubmitting for age verification? Is there a way to reset the process? My account is under the email provided, and my name is Randy Marley or Randy R. Marley. I eagerly await your assistance as I am a former smoker who loves your products and wishes to order directly. Thank you.

I recently bought my first Juul a week ago after hearing positive things about them. Unfortunately, since inserting a pod, the device has been flashing random colors persistently until I remove the pod. Despite researching the issue with no success, the store where I bought it couldn't offer a solution. I've attempted various troubleshooting steps, such as ensuring it's fully charged and cleaning it gently with a q-tip. I'm eager to have a properly functioning device without having to buy another one. Could you please send a replacement to [redacted] 5th Street North, Bayport, MN [redacted]? I'm willing to return the faulty one if needed. Let me know if you require any further details to assist me. Thank you.

I am curious about why JUUL is not honoring the $30 Visa e-Gift Card promotion included in the starter kit. I received the card inside the box but have been unable to access the online survey to redeem it. While I appreciate the quality of JUUL products, I believe it's crucial for them to uphold their promises to consumers. JUUL should either honor the promotion as advertised or discontinue including it in the packaging if it cannot be redeemed as stated.

My spouse and I have been using Juul for 18 months, consuming around 18 pods weekly. While we appreciate the benefits and success of quitting smoking with Juul, we have encountered issues with a significant number of faulty pods, approximately 25% of the pods leaking upon opening. Despite maintaining our devices and pods regularly, many of them fail to work properly. We are not exerting excessive force on the device, and we clean them daily. We have faced instances where entire packages were defective, making it costly to continue using Juul. We have discarded about 5 devices in the past year. Going forward, we plan to register our devices, but our confidence in the product has waned. We are seeking compensation for the numerous defective pods and devices we have encountered, preferably in the form of mint 5% pods. Thank you. - M.R.

I'm confused about the $1 charge on my account. I signed up but didn't make a purchase because the email promised a 40% discount. However, when I checked the website a few weeks ago, the starter kit was listed at $29.99, making the discount seem less appealing. I believe the dollar should be refunded as I found a better coupon code, but the one provided in the email didn't work for the better deal. This experience has made me hesitant to continue shopping with your company, as it felt a bit deceptive.

I have tried various vaporizers, but Juul stands out as the best for me. I used to enjoy three flavors available at local gas stations but now, I've discovered that Juul has stopped selling sweet flavors in stores due to concerns about underage use. Juul aimed to offer a safe alternative for adult smokers, but this recent change has made it difficult for me to access the flavors I like. It's frustrating that I may have to go back to smoking cigarettes due to this inconvenience. While I understand the need to prevent youth access, it seems unfair to penalize adult users. The impact of this decision may harm the company in the long run. Though I appreciate Juul and their treatment of employees, I will have to find a new alternative once my current pods run out. This situation is truly disappointing. Thank you. Sincerely, A. Sontag

I bought a Juul starter kit, but it only worked for one day then stopped. I got another starter kit while out of town, and it had the same issue, lasting only a day. I'm quite disappointed because I heard great things about Juul. I bought two, but they both failed me. I would appreciate a full refund for both devices. I have switched to a different product now.

I recently purchased a JUUL starter kit from a local convenience store, and it initially worked but then malfunctioned. I ended up buying another kit because I liked the device, but the pods in the new kit were defective - only 2 out of the 4 worked. When I visited your website for more information before making another purchase, the reviews were mainly negative regarding the cost and pod leakage. Due to these issues, I have decided to explore other options. It would greatly benefit your business to improve your quality control processes by involving real people in the checking process, as many reviews highlight major problems in this area. Please consider this feedback, and if you address these issues, send me an email so I can reconsider purchasing from you. Until then, it's essential to prioritize quality to avoid disappointing customers.

I bought a device at a local store, but it stopped working soon after. When I purchased another kit, only two out of the four pods actually worked. After exploring the website and reading mostly negative reviews about pod cost and leakage issues, I have decided to explore other options. Hiring staff for better quality control could greatly benefit the business. I may reconsider if improvements are made. Currently, it seems like customers are being let down. I hope JUUL considers refunding me, even partially, due to issues with the pods and charger. It is disappointing that their customer service lacks customer satisfaction. I remain hopeful for a resolution to this matter.

I have been using Juul since it first launched. I am a big fan of the Mango flavor, so I was thrilled when the %3 option came out. However, I recently purchased two packs of 4 count Mango pods from a marathon gas station in Acton, Indiana, and both packs turned out to be fake. When I addressed this issue with the store, they refused to refund me the over $30 I spent on the pods or provide me with authentic ones. The situation escalated, and I was left dissatisfied. It is concerning that the gas station might be knowingly selling counterfeit pods or unknowingly buying fake products. Additionally, they failed to check my ID, which even though I'm 24, left me unsettled. I believe a representative should visit the location to resolve this issue as I feel deceived due to the increasing presence of counterfeit pods. I have now learned how to differentiate between real and fake pods, but something must be done about this problem.

I have purchased Juul pods from Walgreens recently and noticed a strong taste of oil when using them. I have been using Juul for six months now, but in the last three months, I've been very unhappy. I own three Juuls with three chargers, and despite cleaning them regularly, the pods are emptying quickly within a day. The oil taste issue persists across multiple packs bought from different Walgreens locations. I was unaware of the option to register my Juul devices, so none of them are registered. After spending over $60 on pods this past week alone, I am dissatisfied with the experience. It seems like the pods are burning oil rapidly, affecting my overall enjoyment. I have decided not to purchase Juul pods anymore and wanted to share my feedback. Thank you for understanding. Michelle

Hello, thank you for reaching out to us. I am interested in discussing a potential product idea that could address a significant issue concerning Juul devices. As a Juul user myself, I have encountered a recurring problem and have devised a solution. I am open to collaborating on a joint business venture or selling the idea to you. Due to a lack of resources, I am seeking assistance to bring this concept to fruition. Please feel free to contact me via email at [redacted] to further discuss this matter. Your prompt response would be greatly appreciated. Thank you for your time, and I hope you have a wonderful day. Sincerely, Khachik Chris Akobyan