JustAnswer Customer Service Issues

I am having difficulty navigating this website. I paid $5.00 using my Visa card, but I have not received any answers. My phone is not a smartphone, so I cannot receive texts. I have requested email responses, but I keep getting redirected to the payment page. It seems that the site is automated, as I am receiving repetitive responses. Despite already paying, I am being prompted to pay again. Please respond to my email address [redacted] If I do not receive a reply within 15 minutes, I will request a stop payment and file a complaint.

Hi Facebook team, I am located in India and facing a significant issue with my Facebook account. Upon login, I encounter a message stating, "Your account has been disabled." My concern arises from the fact that my PUBG game ID is associated with this Facebook account. This suggests that while my account has been disabled, the individual who has gained unauthorized access continues to engage in PUBG using my identity. This kind of situation typically arises when an account is compromised. The hacker has altered my Facebook name (N.M.), password, and linked mobile number. I have observed the hacker using my PUBG ID to play with my friends. Despite contacting PUBG customer service and being redirected to seek assistance from the social media network team, only your team at Facebook can aid in resolving this issue. My PUBG ID is not insignificant as I have invested approximately ₹6[redacted] in real money over the past year. The account holds sentimental value as well, and losing it impacts my friendships and access to critical information. Your prompt assistance in recovering my account would be deeply appreciated, potentially serving as a gift for the upcoming new year. Thank you for your attention.

I wish to inform you that I have been subject to two unauthorized charges on my credit card made by your company. The dates of these charges were as follows: 12/01 - $18.76 11/02 - $18.32 Please refund my money and investigate these non-existent charges. I signed up for your services on 04/01, paying $4.48 and $22.83 for consultations that were answered by Manuel Hidalgo and then canceled. Although I had to provide my information to make the payment, upon reviewing my card, I was shocked to see these continuing charges. Kindly refund the money to my card promptly and respond to my email as soon as possible to clarify the situation. Also, please remove me as a potential customer due to the breach of trust. I await an urgent response. S.G. [redacted]

I am frustrated by the repeated issues I have encountered with this company. I inquired about a free trial that ended up costing me $5 per answer, even though the service was of no help. I promptly cancelled on the same day, yet I have been charged $34 for a service I no longer use. Despite sending two emails and attempting to call, I have not received a satisfactory response. The lack of care from this company is only adding to my frustration.

On May 14, I called with a question that was promptly answered. At that time, I believed I was only paying for the one call and did not intend to establish an account or membership. My order number is [redacted]3-[redacted]. I would like to cancel any ongoing membership. I see that I have been billed CA $35, which was unexpected after our conversation ended. Please cancel any membership associated with my account and refrain from charging me further. Thank you, Maria Maclean.

Good morning, my name is Carmen Solorzano. I have been receiving debit messages from my credit card for a $23 subscription that I don't understand. I have only used your service once for a $5 consultation, which was also charged in April and May along with the two $23 debits. I would appreciate your help with a refund and canceling the subscription if you could kindly assist me. Thank you very much. I await your response. Here is my contact information: [redacted], email: [redacted]

My name is George Bain and you can reach me at [redacted] I've been trying to fix my Amana dishwasher for the past two days. It stopped drying months ago and stopped washing two days ago. The "expert" I spoke with suggested a pump issue yesterday morning and provided a part number. Unfortunately, I couldn't get them to address the drying problem despite my attempts. The "reply" function on the website doesn't work, creating frustrating communication difficulties. To resolve the issue, I ended up purchasing a new dishwasher today. I hope not to see any unexpected charges on my American Express statement for a membership. Looking forward to your response. Thanks, George Bain.

Hello! I signed up for a free trial and was assured I would receive a notification before being charged the full subscription price. Unfortunately, I did not receive any email and just noticed that JustAnswer debited $50 from my account. I never used the free trial and would like a refund. You can keep the funds from the trial charge. The email I used to register is [redacted], and the last four digits of the charged account end in [redacted]. Please refund the $50 membership fee as I only agreed to a trial, not a full membership. Please ensure any associated services are canceled in your system, including email subscriptions. I am aware I may still receive unwanted emails from third parties. Thank you. - J. Carter

I'm facing issues with JustAnswer.com. They claim they can't locate my account with the email I provided, my regular email. I wish to end my association with this company. I contacted customer service because JustAnswer debited £35.00 from my bank account without my consent. As a pensioner, this is a financial strain. Despite providing dates and card details with certain digits omitted, they insist it's a different account. The bank statement shows charges on 4th Sept [redacted] by JA-CAR.com for *trial £5.00 and on 14th Sept [redacted] by JustAnswer *MEMB £35.00. I'm confused and dissatisfied with their service. Additionally, they even sent me a feedback survey. I'm 70 years old and seeking clarity on the situation.

I am experiencing difficulty with trailer icons and messages appearing on the screen of my [redacted] Ford F150 Lariat. I have never had a trailer connected to my truck and have no plans to do so. I spoke with Christian yesterday, and he is reaching out to someone for further assistance with my issue. Every time I start the vehicle, I see the message "Cross Traffic Alert Deactivated Trailer Attached." Christian mentioned he would call me to guide me through resolving this. I hope we can fix the problem tomorrow. Will I still be charged if the issue remains unresolved? Thank you, W.S. [redacted]. Order ID [redacted].

I'm uncertain if I'm logged in. $5 was deducted from my account days ago, yet I haven't been able to make a single search. I've struggled to connect with a live person for the past two days. After following the instructions, I was cut off before I could explain my issue. I was informed it would take time to find an attorney for me, which seems unnecessary since I haven't utilized the services yet. Will additional days be added to my account since I haven't used the services? I believe someone should reach out to me as soon as possible. Thank you. - R. S. Email: [redacted]

Estimado Usuario, Lamentamos cualquier inconveniente que haya experimentado con nuestro sistema de pago. Confirmamos que hemos cerrado su cuenta y cancelado cualquier acuerdo de facturación pendiente desde el 18 de febrero de [redacted]. El costo de la Membresía completa, incluyendo los detalles del período de prueba y los CL$3,[redacted] cobrados, se muestra en la página de pago antes de publicar su pregunta. No está obligado a contratar la membresía y puede cancelar en cualquier momento. Nos esforzamos por ser claros y transparentes con los nuevos visitantes sobre la membresía de prueba y los cargos posteriores si decide no cancelarla dentro de los 7 días de prueba. Si tiene alguna otra pregunta, no dude en contactarnos. Estaremos encantados de ayudarle. Muchas gracias. Atentamente, JustAnswer Servicio al Experto y al Cliente

On January 5, [redacted], I contacted Just Answer seeking medical advice for my 80-year-old husband during a frightening moment. However, their system kept disconnecting as I struggled to type while explaining the situation. It was a distressing experience trying to convey the urgency of the situation without being able to type quickly. I mistakenly thought I needed to pay $1 to chat in my haste, not realizing I was subscribing to their service. Weeks later, I discovered unauthorized monthly charges of $50 on PayPal totaling $[redacted]. When requesting a refund, Just Answer's customer service representatives repeatedly mentioned their [redacted]-day refund policy, despite my dissatisfaction with their service. I strongly urge Just Answer to improve their support for people in medical distress by not disconnecting during critical moments. I am very disappointed with this experience and remain adamant about receiving a refund.

I am surprised to find a charge of R443.00 on my card for a service where I never received a response. Instead of getting help, I was bombarded with irrelevant questions about my issue. Initially, I was informed it would only cost R15.00 and would be connected to a mechanic, which never happened. I did not request to become a member, yet my credit card details were used without my consent. I do not wish to engage with your company in the future and believe your practices are dishonest. I have taken steps to block my credit card with my bank's Fraud Department. I intend to warn others about your company on social media. - C H Rochat

I am struggling with my tax filing using TurboTax's electronic system. I encountered an error related to the AGI. Despite entering the correct amount, the system failed to accept it, causing my filing to be unsuccessful. The IRS requires that the AGI from the previous year matches the current filing. This detail error is the only issue I need to resolve before the tax deadline to ensure my filing goes through smoothly.

I am a 72-year-old male and recently found myself in a confusing situation. I mistakenly gave my debit card information while attempting to cancel an order with Eckler Corvette. I noticed unauthorized charges of one dollar and forty-six dollars from Just Answer on my account, a service I am unfamiliar with. I did not intend to open an account with them and would like it closed promptly. I plan to visit my credit union to address this issue. I want no association with Just Answer and would appreciate a refund. Thank you.

I visited the site on August 2, [redacted], seeking assistance with an illegal eviction issue. I paid $5.00 using my SSD debit card. Despite receiving emails stating my question was answered, I found nothing when I clicked on them. The site prompted me to pay more money, which I refused. Realizing I had been scammed, I never returned after that day. Over the next two months, I experienced mental health challenges and did not monitor my debit card. Upon checking, I discovered unauthorized charges of $60.00 in August, September, and October. These repeated charges have left me homeless. I have reached out to AG Josh Shapiro for help. I am urgently seeking resolution and a refund of at least $[redacted].00 from this company. Thank you for any assistance provided. Thank you. D.A.

Mi nombre es Julio Augusto Ponce Schmiedecke. En mayo de este año, pagué $[redacted] por información médica, pero no solicité más asesoramiento. Sin embargo, noté que desde abril me están cobrando $[redacted] por servicios que no necesito debido a una suscripción no autorizada. Solicito que den de baja esta suscripción. Saludos.

Mi nombre es Julio Augusto Ponce Schmiedecke de Córdoba, Argentina. En marzo de este año pagué $[redacted] por información médica, pero desde entonces no solicité más asesoramiento. Me di cuenta de que ustedes me suscribieron sin mi autorización y me están cobrando $[redacted] mensuales desde abril por servicios que no necesito. Por favor, necesito que cancelen esta suscripción. Saludos.

I have a baby girl with a man who I refer to as my sperm donor. He stole my first stimulus check by having it sent to his checking account. The lady at Liberty Tax informed us it was sent to his father's address. Despite him claiming it was already cashed, I never received it. He also took my daughter without my consent in [redacted] while we were struggling. He forged my name for a Gold Star Title Loan with the help of a man. I recently discovered he is interested in men. I urgently need to contact the IRS to resolve this and get my money back. He needs to face consequences for his actions, along with the person at Gold Star Title Loan. I have evidence that shows the truth, and justice needs to be served.