JustAnswer Customer Service Issues

Last night I reached out with a question regarding a printer setup error. Upon receiving a request for additional payment for a secure service during the chat, I declined as I solely wanted an answer to my initial query. Despite getting my answer, I was bombarded with multiple emails and texts reiterating the same information, which I found bothersome and chose to disregard. I never opted for the extra service, yet today, to my surprise, I noticed the charge on my bank statement. As a senior citizen, I am adamant about not wanting to incur additional costs for tech support. I kindly request an immediate refund. After researching your company, I discovered numerous complaints, aligning with my unfortunate experience. Please address this matter promptly and return my funds.

I inquired about an error message regarding my printer setup. Rob proposed signing up for Secure Remote Service in his response, which I declined as I only needed assistance with my question. Despite receiving an incorrect answer and subsequent requests to opt for Secure Remote Service at an additional cost, I managed to fix the issue independently. To my surprise, my bank account was charged around $30 for the service. As a senior citizen on Social Security, I cannot afford unexpected charges and would like a refund promptly. I did not consent to any further charges for technical support and request no future deductions from my account.

I am disappointed with the Just Answer service, but I forgot to cancel my free trial. I asked a couple of questions about the same issue. One of the questions was closed without any input, and I realized this a day after posting. I am not comfortable with tipping solicitors and feel deceived by this practice. Your business model does not appeal to me, and I believe you lack the resources to meet my demands since one of my questions went unanswered. I did not cancel as I wanted to wait for an answer before deciding on the service's worth. My question remains unanswered, and I was charged £40 with no further updates or warning about the free trial expiry. Despite the terms and conditions, I would like a refund and to cancel my subscription. Please advise.

I went to Walgreens yesterday to purchase a prepaid card to arrange for Uber or Lyft rides for my children. Unfortunately, my Social Security card was stolen this month by my ex-roommate who not only assaulted me but also took my money, prescriptions, and drained my credit card. I opted for a Green Dot card at Walgreens, unaware of the issues it would cause. I struggled for hours to activate the card, and now it seems impossible to do so. There is no customer service support available. This situation has led me to consider taking legal action against Walgreens and Green Dot for selling cards that are essentially unusable. Additionally, I seek assistance regarding the theft and assault by my ex-roommate, for which I have relevant information. I am willing to pay a fee for any help once I receive my Social Security check. My contact information is as follows: Danna White, phone number [redacted]. I appreciate any prompt assistance you can offer. Thank you.

Yesterday, I utilized your legal services for an issue and was asked to pay a £5.00 fee for a question regarding my concern. I provided my credit card details from Barclay. The option for a phone call discussion with the solicitor was declined. I received a brief written answer shortly after. Today, upon checking my account with a different bank, I was surprised to see the charge of £46.00 for a phone call that never took place, using an account different from the one I provided. I am greatly troubled by this and would appreciate a detailed explanation and a refund deposited into my account. Thank you.

Hello, I'm Vincent Collins. I paid $5.00 for my membership and submitted a question answered by Lawyer John Melis from Melbourne, which charged my credit card $61.00. Upon reviewing my emails on the 18th of this month, I discovered an additional charge of $81.00 for no reason. I did not ask any further questions to the lawyer before being charged this amount. I am requesting to cancel my membership, receive a refund of $81.00, and ensure my membership removal from your records. Please confirm when these actions have been completed. You can reach me at [redacted] or [redacted]. Thank you.

I am experiencing issues with Windows firewall blocking my access to my online bank, Santander. Despite the site being secure, the firewall is causing a block. I subscribed for £5 and cannot receive the solution because I lack a mobile device. I would like a refund of my £5 or for the answer to be emailed to me along with an explanation for why Defender is interfering with my bank access. I previously paid for help, which temporarily fixed the issue, but Defender re-instated the block. Please assist me by emailing the solution as I cannot receive it on a mobile phone. My email is [redacted]

I reached out to JustAnswer and agreed to a £5 trial. Initially, I received one line of advice and then was asked to continue at a cost of £22.00, to which I responded immediately stating it was too expensive and to cancel all future contact. I accepted the £5.00 charge and proceeded to cancel. However, following this charge, an unauthorized £30.00 was deducted from my bank account. I made it clear I did not want further interactions or to become a member of the service. As a company aiming to establish a reputable business, I kindly request a refund of the £30.00. Please confirm this action by contacting me at [redacted] Thank you. Peter H.

I have been a member since September [redacted]. Previously, I could access the website without any issues. I am currently paying $46.00 monthly for unlimited access. However, when I visited the site in February to ask a question, I was prompted to pay an additional $22.00 even though I am a member. I am unable to log in and I suspect there might be a new password requirement. I have not been able to access the site for two months. As a law student, I rely on this platform for my studies. I would like a refund for the two months of missed access totaling $92. Please address this issue promptly as I have pending coursework deadlines. Thank you. - Annmarie Cole-K.

On April 24, [redacted], I made a payment of $5.00 to Just Answer for an appraisal request. However, encountering various issues with communication on my [redacted] MacBook running macOS High Sierra 10.13.6 with two Apple-approved antivirus programs resulted in significant delays during our interaction. These delays included trouble sending and receiving questions, abrupt termination of exchanges, interrupted connections, and requests to uninstall and reinstall the antivirus software. Despite my PayPal account being charged $73.00 for services on April 24, [redacted], my attempt to cancel the appraisal request for my collection of Thomas TC-[redacted] China seems to have been overlooked. I am willing to pay the $5.00 minimum fee as advertised and continue using your services when in need of prompt answers from professionals like M.D.'s, Attorneys, or Business Advisors, as I have done previously. I have received great Customer Support from Just Answer in the past and hope for continued support. I appreciate your understanding and ask for your commitment to providing efficient and service-oriented assistance. Thank you for your patience.

I recently noticed two charges on my account, $5 and $66 AUD, and I reached out to inquire about renewing my Skype account. I haven't intentionally signed up for anything; I presumed providing my details was solely for making calls on Skype, much like in the past when I used it to speak with my children. Being elderly, I cannot afford any ongoing charges, and I did not intend to join any subscription service. Could you kindly refund the money to my account? Your prompt attention to this matter would be greatly appreciated. Thank you, Helen W.

I am facing issues with additional charges for services covered under my monthly subscription. I have been incorrectly billed multiple times, including charges on March 30th ($69), May 6th ($69), and a charge of $54 on May 13th for a question. The promised refund of $54 has not been processed. I request a refund for the duplicate charge on May 6th as it was already paid on March 30th. I was assured these charges would be reversed, but it has not been done yet. My account was never cancelled by me. Despite updating my credit card information due to a compromise, I am still experiencing problems. My membership number is [redacted]. I am disappointed by the billing errors and the lack of follow-up from a supervisor, as promised. Please resolve this matter promptly and process refunds for the overpayments on my Visa card ending in ....[redacted]. My contact number is [redacted] and email is [redacted]. Thank you. Susan B.

I'm having constant issues with my phone displaying 'no base' and cannot access the information on my mobile. I am unable to make calls on my unreliable landline, so contacting me there won't work. You sent me a text on Mon 20th with a response to my query and provided a link that doesn't seem to be working: my.justanswer.co.uk/S/L9wuT. Please assist me with fixing my landline as I struggle with technology. Additionally, I need to cancel my trial due to financial constraints as I am currently unemployed. Thank you. - F.B.

I utilized your services on April 12th, paying £5 initially and an additional £25, which I found satisfactory. I did not request to be a member and have not received a membership number. On April 23rd and May 22nd, [redacted], Just Answer deducted £30 from my bank account without authorization. I notified your company in April that I do not hold a membership nor do I wish to have one. Kindly reimburse the £60 taken erroneously and confirm that no further charges will occur moving forward. Thank you. Sincerely, M. C. Greaves.

I need to speak with them over the phone with a live representative. I just require information on what is lawful and fair under the law, and I have paid the $5 fee as instructed. However, my bank promptly notified me that after accepting the authorized $5, they attempted to withdraw $33 from my account. I did not agree to any membership, nor was I informed of the reason for the $33 charge. I have not received the service that was advertised for only $5, yet they now have my card details. I am unable to contact them by phone, only via email or during the week, while they still have the ability to debit my account without my permission.

Hello Andy, On 02/06/[redacted], I sought assistance with my pc and paid the $5 initiation fee for technical help. Although the technical engineer provided unsuccessful solutions, he suggested a phone call for an extra fee. As a pensioner on a tight budget, I declined the additional cost. I then informed the engineer that I no longer required their services due to the potential expense. Unfortunately, my pc issue remains unresolved. Today, an unauthorized $66 charge from 'Just Answer Expert' appeared on my credit card. To resolve this, I request a refund to my bank account within 1 week. I did not speak with the technician over the phone, making the charge unwarranted. Please rectify this. Thank you.

Date: Friday, 27 September [redacted] Location: Johannesburg, South Africa From: Nick Selimas Contact Number: [redacted] Email: [redacted] I am following up on your email from 26 Sep at 23:24. The remaining balance of $51 has been charged to my card ending in [redacted] for Order ID [redacted]8-[redacted], after the Expert's response. However, I have not received any further communication since then. The Programmer assigned to me is Ameen Khan. I require a Visual Basic 6.0 project to be created with "form1" as a trial version. The form1 executable should display the remaining days of its trial period upon opening. Once expired, the exe form1 should not be visible and upon double-clicking, a message box should appear for additional input. I need the code for this project to be completed in my Visual Basic 6.0. I have tried to reach out to The Programmer but was asked for a new payment. I appreciate a prompt response. Best regards, Nick Selimas

In early September [redacted], I encountered an issue with my print driver and sought help from "Just Answer." While I expected a fee for the service, I was unaware of an ongoing charge. I recently discovered that AUD $66 was debited from my account without authorization. I do not wish to be subscribed to "Just Answer" and request a prompt refund of the AUD $66. Failure to do so may lead me to escalate this matter to the TIO (Technical Industries Ombudsman) in Australia. Thank you, Lindi Pike.

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I am Joe O. from 13 Kingsley Rd, Southampton Hants UK SO15 8QP, and my phone number is [redacted]4. I have been noticing unauthorized charges on my Capital One credit account for your service. On October 31st, there was a £10 charge listed as Adj Justanswer Expertip, and on November 1st, there were two charges of £40 each for Adj Justanswer Membership. I vaguely remember seeking advice from you once, but it was not helpful to me. I have already paid £90 to your service this month, and I would appreciate it if you could explain why I am being charged and stop any further charges. You can reach me at [redacted]. Thank you.