Juno Internet Customer Service Issues

I have completed this task previously but did not save it. I have eight email addresses linked to Facebook for playing FarmVille, although I no longer play regularly, just checking in occasionally. Among them are three Juno emails, all initially sharing the same password. At one point, I had to update the one I am focused on because it receives my PayPal notifications. Last night, I spent an hour attempting to change it, but it kept linking to my SBC account. My main goal is to regain access to [redacted]

I am facing issues with sending and receiving email through Juno. When I click on the Juno icon, a small box appears asking me to choose between logging into plain email or using webmail. If I select webmail, I can send emails successfully. However, if I choose plain email in the beginning, I encounter authentication errors when trying to send or receive emails.

After using Juno for 22 years, all my past emails disappeared on July 3, [redacted]. The technician promised that if I purchased the $[redacted].99 lifetime security package, my emails would be recovered and the issue would not reoccur. There were about six tech support team members who worked on the problem for three days, all assuring me it would be resolved. However, in the end, they pointed the blame at Juno's server. I'm left wondering if this was a scam.

My email address ([redacted]) has been compromised. I recently received 3 messages from email friends reporting suspicious emails sent from my account to individuals in PA, GA, and CA. Without using the computer today, except to notify my contacts after 6 p.m. upon receiving the first alert, I've encountered an issue while trying to update my address book. Your site seems to reject the second page of my contacts, indicating an error with the commas, which are properly placed. This technical difficulty is quite frustrating, and I'm unsure how to proceed. I'm concerned about the security breach. Despite having antivirus software, my information was still accessed via your platform. I'd appreciate any assistance you can provide to resolve this matter promptly. Sincerely, Madeline Botting

Dear Juno support team, I am experiencing ongoing issues with my Juno email service that have become increasingly frustrating over the past two years. Sending emails has become nearly impossible due to frequent errors that occur each time I try to use Juno. This has resulted in missed emails from friends and contacts, causing me considerable inconvenience, including financial implications. I kindly request that you investigate my Juno account and resolve any technical problems that are hindering my ability to use the service effectively. If this matter is not addressed promptly, I will be forced to seek an alternative email provider. Your swift attention to this issue would be greatly appreciated. Thank you, Robbie Robbins

Juno is asking for a Pin Code on their site to reset my password, but I have never received one before. Why is this needed now? Even though I have a MegaMail account, customer support seems hard to reach. It would be much simpler if Juno could just email me a password reset link, allowing me to reset my password with a click. Many email providers offer instant password reset options, but Juno seems to lack this customer-friendly feature.

Subject: Unauthorized Login Alert Hello, I am Stanislav Jenkins from your DNS host server. It has come to our attention that your account, [redacted], was accessed from an unknown location and we have taken steps to prevent any unauthorized intrusion. We are reaching out to confirm if this login attempt was authorized by you since previous warnings were ignored. Failure to verify may result in the shutdown of your email account from the Domain Server (DNS) host. To prevent any interruption to your service, please verify your account by clicking the link below. Thank you, DNS Host Email Server Administrator for: juno.com Please note: This is an automated message and replies will not be reviewed. Copyright © 1[redacted] Email Server (DNS) juno.com. All rights reserved.

I had a frustrating experience with Juno today. I ordered a ride through the app from 2 Penn Plaza to [redacted] Columbus Ave at 9:30 AM. Even though the app said the car would arrive in 4 minutes, I waited for over 10 minutes in the rain. The driver never showed up, and the car drove past me when I saw it. I tried to call the driver but got no response. I ordered another car with a 3-minute wait time, but it took over 10 minutes again. I called the driver and provided my exact location, but the driver still canceled the ride. Eventually, I had to take a yellow cab, which was cheaper. I might not use Juno again after this experience, even though I've been a loyal customer. Ellen Durant Email: [redacted] Telephone: [redacted]

I recently took a ride with one of your drivers, and the experience was incredibly unpleasant. Initially, I asked the driver to make an extra stop, but his attitude was rude and unhelpful. When I realized I had provided the wrong address, he was dismissive and uncooperative. Upon arrival, his behavior towards me escalated, and he was unhelpful with my stroller and bags. I was left struggling on the street with my baby, trying to unfold a damaged stroller due to his mishandling. This level of service was unacceptable, and as a result, I do not plan to use your company again. I am requesting a refund for this distressing experience.

I provided the address as [redacted] East 59th Street. While I was at the Humane Society waiting for my dog after surgery, the driver mistakenly went to 58th Street. After making him aware, he eventually arrived, but I was charged for the waiting time, which I find unreasonable. The driver then scolded me for holding my dog, adding to the unpleasant experience. I refuse to pay for the delay since I was the one kept waiting, especially considering the mix-up in the initial address. This occurred on a chaotic day due to presidential traffic, forcing me to walk a considerable distance with my dog. While I understand the traffic situation was not his fault, being reprimanded for my dog was distressing. I have always had positive experiences with Juno and have even recommended them to others, so I hope this matter can be resolved promptly. Thank you. - Louise Sorel

I am experiencing issues accessing my Juno email account with the email address [redacted] When attempting to log in, I received a message stating that my account may have been compromised and needed a password change. I struggled to change it initially because I was unaware that Juno now only accepts lowercase letters and numbers in passwords. Even after adjusting my new password to meet these criteria, the system didn't accept it. Currently, neither my old nor new passwords are being recognized. I kindly request assistance in resetting my password. Due to my inability to access my Juno account, please send the new password to [redacted] Alternatively, you can reach me at [redacted]. I appreciate guidance on how to successfully update my password or assistance in changing it and providing me with the new one for future logins. Thank you.

My friend is having trouble sending emails to Juno accounts, receiving a [redacted] error message. Emails to other accounts work fine. The problem started today, and online research points to an issue with Juno's server. I tested with a neighbor, and my Juno account received their email. Only my friend's Juno emails are affected. He is with Bright House/Spectrum, and I use AT&T. He will contact his provider for assistance, but is there anything he can do to fix this on his end? Thank you for any help.

I am currently using [redacted] with the password "iluvu" and now want to set up the email address [redacted] with the password "w5iyhk5kyg," but have been unsuccessful. I am wondering if I should use my current password "iluvu" for the new email. I also would like to transfer all emails to [redacted] and delete the [redacted] email eventually. When setting up the new email, should I enter the password for [redacted]? Lastly, when prompted for my email address during setup, should I use [redacted] or the new [redacted]? If more information is needed, please contact me at [redacted] or email me at [redacted] Thank you, Don Kuykendall.

Hello Flocknotes and Christine, I am still experiencing issues with bounced messages from Flocknotes, resulting in all my recent messages being blocked. This issue, initially resolved around June 23rd, has unfortunately resurfaced, and I am currently not receiving any Flocknotes. Please address this matter promptly for a long-term solution. Best regards, Joe Connolly

Several concerns: 1. I previously left a message here without getting a response. 2. I'm missing important emails not found in my junk folder, including those from my bank, my wife, a friend, and my Juno account. 3. Messages I've tried sending aren't going through, without any error messages or explanations. 4. I'm seeing "New message" notifications in Juno, but no new messages are appearing. 5. I need to update my phone information, but I'm unsure how to do that. 6. Contacting support resulted in being rejected initially and then asked for $25, which seems excessive. 7. Difficulty in finding an accessible email address for support is frustrating, making it hard to resolve issues efficiently. These ongoing problems with Juno are concerning as a long-time user. If this persists, I may need to consider alternatives. Please prioritize addressing these issues. Thank you, George LeSauvage.

In the 90s, Juno was my first email account using ltbl as my sign-in and my mother's name, doris, as the password. After cancelling internet at home 2 years ago, I recently found I can't access my Juno account due to a password issue. I value the email there and seek help to retrieve it, even willing to create a new account. Your email features are unique, but customer service phone numbers need improvement. Can an intelligent supervisor assist me in this matter? All I ask is to access my original account's mail with a new password, keeping the sign-in name ltbl. Thank you for your attention to this. Best wishes, Trina L.

I received this email and would like to verify if it is legitimate. From: Juno <[redacted]> To: [redacted] Subject: Email Alert Date: Wed, Dec 09, [redacted] 09:27 AM Attention Subscriber, [redacted] Please update your account by 12/11/[redacted] to prevent email suspension. My Account Note: Failure to update by the deadline will lead to folder deletion and address book clearing. Thank you for choosing Juno! Regards, Juno Support **************************************************************** PLEASE DO NOT REPLY TO THIS MESSAGE This is an Administrative Message from Juno to provide important subscription information. ****************************************************************

I am having trouble accessing my Juno email account, '[redacted]'. The password was recently changed to 'TN1572', but it stopped working a week ago. The reset process now requires an ID, which is 'adiliag01', a zip code '[redacted]', and a PIN I never created. When trying to reset with unknown PIN, it attempts to send the reset to '[redacted]' instead of '[redacted]'. This is frustrating as only the PIN is requested for identification now. The account belongs to Adilia Gomez at [redacted] S. Fern Street, Apt [redacted], Arlington, Virginia [redacted], born on May 28, [redacted], from Costa Rica. Previously, additional security information was requested for a reset, but now only a PIN is required. It is unclear what additional information is needed to identify this account. Juno's new reset process is challenging with the non-existent PIN requirement and sending the reset to the wrong email address.

I have been a Juno online customer since [redacted], which makes it 22 years now. On 08/11/[redacted] at 6 am, we experienced a power outage that lasted for 84 hours until Saturday 08/14/[redacted] at 6 pm. Due to this, my Juno email filled up, and after clearing the excess emails, I discovered that I wasn't receiving any new ones. Upon contacting Juno, they claimed I had placed an order for a different Juno online service, which is not true as I've been using the same account for over 20 years. My account has always been billed automatically using a Visa debit card. I insist on a resolution within 24 hours, or I will have to close my account and share my negative experience on social media. I expect better service and attention to detail, especially for a loyal customer like myself. I have never made any changes to my account and do not appreciate this mix-up. Kindly remove my Visa card ending in [redacted] from your billing records. Thank you. - Sandra A. from Onsted, MI.

My email storage has reached capacity, so I rely on you to filter my incoming emails. I am working on clearing out space, but currently lack the time to do so efficiently. I notice you are allowing approximately [redacted] emails daily instead of my usual [redacted]. One critical email from SPECTRUM CANINE regarding my service dog's training is consistently being blocked. Please ensure this specific email is delivered as it contains essential paperwork I must complete. Thank you, Barbara H. San Mateo, CA Email: [redacted] Note: I am deleting emails nightly, but the email traffic has yet to increase.