JetBlue Customer Service Issues

On June 26th, [redacted], I arrived at Los Angeles International Airport (LAX) for JetBlue flight #B6 [redacted] scheduled for 7:15 a.m. At the gate, we were informed of a three-hour delay resulting in de-planing. Due to bad weather in Newark Liberty International Airport (EWR), we were rerouted to John F. Kennedy International Airport (JFK) where multiple conflicting stories led to de-planing three times, a six-hour baggage delay, and then a cancellation. Little assistance or food was provided during these 6 hours, and I had to arrange a $[redacted] Uber ride home from JFK at 2 a.m. I am extremely disappointed in JetBlue's handling of the situation and request a full refund for my flight due to the misleading information and poor service encountered.

I need help with my Jet Blue reservation. It is part of a multi-leg trip involving multiple airlines. We initially booked Mint service and had chosen seats 3A and 3C, confirmed on May **, **** with code TXXABE. However, we recently received a new confirmation placing us in Coach seats 24C and 24D instead. This is a mistake as we paid for and selected Mint service seats. Please confirm that our original itinerary with our chosen seats is still valid.

Today, I called the number [redacted] to book a flight with Mr. Mark. The price increased from [redacted] to [redacted], and even after asking him to cancel it, he rudely took my money. He hung up on me, so I called back and requested to speak with a supervisor named Victor. He spoke to me inappropriately and also disconnected the call. I want to file a complaint against both of them.

I am inquiring about the cancellation of the flight from Las Vegas on June 29th with the booking reference PNR: DWQIHJ. My clients were informed that it was due to bad weather conditions. I urgently need to know more details as this is crucial. My clients have faced inconvenience during their travel and I am willing to help them pursue compensation for the trouble they have faced. They are now rescheduled to travel on July 1st with the rebooking done at Las Vegas airport. The travel agent handling this is Susanna Ingenito.

Our family experienced 9 delays on flight [redacted] from Providence, RI to Fort Lauderdale, FL. As a result, I missed my rental car pickup slot and my hotel reservation in Florida was affected. Additionally, I encountered problems with the extra money I paid for seat selection and luggage check-in. I was also initially told I could have a carry-on, which caused further inconveniences. I lost a day on this short family vacation. I kindly request JetBlue to take responsibility for reimbursing me for a one-day car rental and one night at the hotel. Thank you, G.A.

Hello, I am booked on flight [redacted] at 9:45 PM tomorrow (Sunday) from Boston to LA with my daughter and her friend. My confirmation number is YYSNPH and theirs is UPHNDA. We are interested in switching to an earlier flight, AA [redacted] at 5:30 PM or B6 [redacted] at 6:05 PM, and would require 3 seats. Could you please inform us of the availability of seats on these flights and the additional cost for making the switch? Thank you. Ronald B.

Dear Team, I had a flight from Dulles Airport to Doha, Qatar scheduled for today at 9:00 pm, but unfortunately I lost a bag containing my passport at the metro station. This caused me to be delayed and I arrived at the airport only 49 minutes before the flight, finding all the check-in stations closed. I tried to visit the office, but it was locked. I am hoping to reschedule my flight for tomorrow at 9:00 pm or for the available flight at 11:10 am. Another issue I encountered was the phone line for Qatar Airways at Dulles Airport not working, so I reached out to someone via chat at Qatar who suggested that only you could assist as Jet Blue scheduled the ticket. Please advise at your earliest convenience.

I booked a flight and purchased insurance with the intention of being able to change it if needed. However, I later found out that the insurance only covers medical emergencies or lost baggage, not flight changes. This was unclear to me when I bought the ticket, and I regret not doing more research on the policy beforehand. It seems that the process of understanding the ticket and insurance is more complex than I realized. I am disappointed to be stuck with this flight, especially because there are many additional fees and complications involved in canceling it. Due to my back condition, I now have to endure a long trip across the country instead of a shorter one for the same cost. My code is KGWESD, and I am quite dissatisfied with JetBlue's policies.

I am reaching out regarding my clients who recently traveled to Montego Bay, Jamaica from June 20th to June 26th. They encountered significant delays and rerouting on their way back, and would like these issues addressed for possible compensation. The JetBlue Confirmation Codes are as follows: - Haywood Steverson party of 7: B6-ZPVWLFR - Rhonda Campbell: B6-FWNIBN - Gregory Charles: B6-IJZRPPD - Dena Salvati: B6-UIJGIV - Lauren Blake: B6-UHVHBX Good Day, I want to share our recent travel experience with JetBlue, where our group of 15 had unprecedented delays. Charles and Robin Gregory’s flight was rescheduled multiple times, leading to a cancellation with the next available flight two days later. Meanwhile, my group, including Constance Steverson, managed to board a flight with available seats, leaving Robin and Charles stranded. Lauren Blake’s group faced continuous delays, resulting in extra expenses on food and transportation upon arrival at LAX. Kenyett Olds experienced several hours of delay and arrived home early morning on the 26th. Haywood Steverson’s group was on the same flight as Lauren’s, incurring additional costs due to the lack of communication from the airline. Rhonda Campbell also faced a reroute to Vegas and additional expenses for food during the ordeal.

After numerous calls and hours of waiting to reach JetBlue following the cancellation of Flight [redacted] on June 27, [redacted], I was assured that my reserved seat 12B would be honored on the rescheduled Flight [redacted] on June 30. However, upon arrival, my seat was given away and I was assigned an undesirable seat 11A. The replacement seat did not accommodate my physical discomfort, lacked reclining options, and was situated beside an individual obstructing the armrest. This unexpected change caused me significant pain and anxiety during the flight which was emotionally distressing. Despite arriving three hours early for the rescheduled flight, a series of delays were communicated inconsistently, resulting in me missing my flight due to inaccurate information provided by JetBlue staff. The experience worsened my existing back injury and left me in need of compensation beyond the seat upgrade I initially paid for. The lack of proper communication, delays, and seating discrepancies have had a lasting impact on myself and my family. I am seeking resolution and request JetBlue to address these issues promptly. Thank you. - Jennifer Salz

I purchased my ticket from LHR to JFK through a third-party app, TravelTrolley. I am currently in New York. I accidentally changed my return date to the 9th of July instead of the original date of the 4th. TravelTrolley mentioned I need a new ticket with the correct itinerary to be able to travel. Can you assist me with this issue?

I was overcharged for my luggage and not allowed to only bring my backpack, not my carry-on, for my husband and me. We were charged too much for the rest of the luggage. They said there was no room on the plane when there was, and other passengers had both a backpack and a carry-on. This is how it should be, as was the case with Delta Airlines. What is happening, JetBlue, with the excessive charges for our luggage belonging to my husband, Luis P., and myself, Rodeil L.? My cell phone number is [redacted] and I am calling Customer Service, but they keep hanging up on me. My email is [redacted]. I await your response. Thank you!

I am grateful for your prompt response. Upon arriving at the resort with booking number [redacted]0, I realized that my reservation does not include the expected all-inclusive package. When booking over the phone to utilize flight credit, the agent did not select the all-inclusive option without informing me of its availability. I urgently require assistance in rectifying this oversight as it has caused inconvenience, and I am unable to cover additional meal expenses due to this error. Thank you for your anticipated assistance.

Yesterday, I was supposed to board your flight from Havana to Fort Lauderdale at 3:00 PM on July 2, [redacted]. However, when attempting to check-in, I was informed by your staff that I couldn't board the flight because your company requires a visa for entry to the USA. I encountered significant issues due to this and ultimately missed the flight. At the time of booking, there was no indication or notification that an ESTA was not sufficient and that a visa was also required for entry to the USA. I feel deceived by this situation and request a full refund for the inconvenience caused. Mark T. 07/03/23.

We are TripLink, a virtual card payment company and part of Trip.com Group, partnered with Mastercard. I require assistance with a customer in Thailand attempting to use our virtual card, originally from Hong Kong, to pay for a flight from Gatwick to Boston on July 26 at 12:10 pm for Jody Emma Harris. Our usual customers from China and Hong Kong use the card successfully, but this transaction is encountering issues possibly due to the card being from Hong Kong while the IP address is in Thailand. I seek guidance on this matter. Please also include me in the communication at [redacted] Thank you.

I am reaching out to inquire about the missing points from my account for two cancelled reservations. The first reservation, RZSPKS, was made on April 18, [redacted], for a trip from CHS to LAX via FLL. Despite boarding the flight from FLL to LAX, we had to return to the terminal due to weather conditions and decided to cancel. We were expecting a refund of 44,[redacted] points and $[redacted] for the extra legroom seats purchased. The second reservation, XPXWHS, was made on May 30, [redacted], for a trip from CHS to LAX, but there was confusion about the date, and the reservation was cancelled on the same day. While the $[redacted] for the seats was refunded, the 20,[redacted] points have not been reinstated. I appreciate your assistance in resolving this matter. Thank you, R. M.

I was informed that I would be reimbursed for the expenses I had due to an 8-hour flight delay. I submitted the receipts but have not received any reimbursement as of yet. The email I received stated that I would be provided with a $[redacted] travel credit as compensation for the delay, to be issued in the next three days. It also mentioned the availability of reimbursement for certain expenses such as meals, ground transportation, and hotel expenses up to specific limits. Reimbursement requests with itemized receipts must be submitted within 10 days of incurring the expenses. The email also advised using the communication as proof of flight disruption if covered by trip protection obtained through JetBlue's partner Allianz or another insurance provider. Looking forward to a better experience on my next JetBlue flight.

Currently, there is a full row of unoccupied seats in front of me. The plane has completed the boarding process as instructed by the flight attendants. I decided to move up a row to the vacant seats because it seemed logical to utilize the available space, especially in light of the post-Covid environment. However, a flight attendant promptly requested that I return to my original seat. The situation left me and other passengers who observed this incident feeling disappointed and disrespected by the attendant on Flight B6 [redacted]. We are curious as to why the company would prevent paying customers from utilizing empty seats, and it has unfortunately tarnished our perception of the company's customer service standards.

Good morning! We encountered a major issue due to a weather delay causing us to miss our flight to Quito for a mission trip. Unfortunately, JetBlue could not provide alternate flights, which was disheartening as we are on a mission to provide clean water by building a well. After being rebooked three days later, we found an alternative flight from Miami. Surprisingly, JetBlue automatically reassigned our team to various flights over a 2-3 day period starting Saturday. When we tried to cancel, we were informed it would cost us more money and affect our return flight. We urgently require assistance from management to resolve this critical situation for our team.

Hello, I am reaching out regarding a potential refund for a bag on a return trip with confirmation number UDFFSL for a JetBlue flight on July 7, [redacted]. I pre-paid for a checked bag each way due to information provided during booking that indicated I would not qualify for a free carry-on. However, upon check-in just now, it appears I am eligible for a standard personal item and carry-on. If this is indeed the case, I would like to request a refund for the paid bags for each leg of the trip. I can manage with just my carry-on as it fits in the overhead compartment. Thank you, Kerissa