JetBlue Customer Service Issues

I purchased tickets through your app. I did not receive a confirmation for the first ticket purchase, so I assumed it did not go through. I then bought a second round-trip ticket for the same person with different dates and received a confirmation for that one. Everything seemed fine until I checked my Amex statement and saw charges for both round-trip tickets for the same person with overlapping dates. I would have understood if the tickets were purchased on very different dates, but the overlap is puzzling. How can someone charge an account without noticing such a discrepancy?

I am experiencing an issue with my flight from Newark to West Palm Beach scheduled for Monday, June 26th. Unfortunately, I can't depart on that day. I have reviewed the website but am uncertain about my options. Can I receive credit for a different flight, maybe in the following month? Are there any flights available later on the same day or the next day that I haven't noticed? Your guidance on what choices I have would be greatly appreciated. Thank you!

I am writing to file a complaint regarding the treatment I received from a wheelchair attendant at LaGuardia Airport. Upon arrival around 6:15 to 6:30, I was assisted by a young lady who seemed annoyed by my request to go to carousel 9 and order an Uber. She made negative comments about the additional work and expressed dissatisfaction with her job responsibilities. Despite my exhaustion from a delayed flight, her unprofessionalism continued while retrieving my luggage and escorting me to the Uber pickup area. At one point, she declined my offer of payment, used inappropriate language, and displayed a poor attitude throughout the interaction. This behavior is completely unacceptable, and I urge for appropriate action to be taken. I hope that Jet Blue can identify this individual to prevent others from experiencing similar mistreatment. Regards, Nancy E Jackson-Showell

I am writing to inform you that the following reservation, a flight departing this evening to the Dominican Republic, was booked using a stolen credit card number. I have already canceled my credit card, but I wanted to bring this criminal activity to your attention. I hope that your security team can address this issue involving a woman named Evelina Genao. Thank you. Flight Details: Departure: JFK, New York, NY (Terminal: 5) Destination: STI, Santiago, DR Date: Fri, Jun 23 Departure: 10:56pm Arrival: 2:44am Flight: [redacted] Airline: JetBlue Passenger Information: Evelina Genao Frequent Flier: Add TrueBlue # Ticket Number: [redacted][redacted] Flight Details: - Fare: Blue Extra - Checked Bags: 2 bags included - Seat: 3B Even More Space - Bag Allowance: Personal Item, Carry-on, and 2 Checked Bags - Payment: Visa ending in [redacted] - Total Amount Paid: $[redacted].00 USD - Purchase Date: Jun 23, [redacted] Please provide a full receipt for this booking.

My 12-year-old daughter is traveling to ballet camp with a friend, Kearney, who will be the chaperone for her and her daughters. My daughter's reservation reference is ZUDRDY and theirs is SENPFS. I made sure to mention this when I made the booking. Just to clarify, is it permissible for one parent to chaperone three children? Do I need to register my daughter as an unaccompanied minor? What documentation will she require for the trip? I plan to supply a notarized permission letter. Thank you.

My spouse and I are currently stranded at Fort Lauderdale airport due to a 3+ hour delay with our JetBlue flight. As a result, we have missed our connecting flight to our Jamaican resort, incurring an additional charge. This delay has caused us to arrive late at the resort we have already paid for, resulting in financial loss and extreme inconvenience. While stuck at the airport, we had to spend an extra $30 on food, and JetBlue has failed to provide us with any updates on the situation. Considering that other flights are still departing, I am seeking appropriate compensation for this ordeal. Should compensation not be provided, we are prepared to take legal action. Your guidance on this matter would be greatly appreciated.

Hello JetBlue team, I am reaching out regarding an email I sent a month ago regarding my experience on flight #[redacted] from Fort Myers to New York. The flight was significantly delayed, and although I received travel credit, I am unable to use it as I will be leaving the country, heading back to New Zealand soon. The delay caused me to miss an important goodbye with my parents. I would appreciate compensation, but instead of travel credit, I kindly request monetary compensation. Thank you.

Yesterday, my JetBlue Flight #[redacted] from Colorado to New York was originally scheduled for 5:15pm. However, I experienced multiple flight time changes, resulting in a 7-hour delay with a new takeoff time of 12:15am. This delay caused me to miss a commitment this morning, prompting me to book an alternate flight at an earlier time. I recognize that delays are common, but 8 changes within an hour and a substantial delay like this seem unreasonable. Considering JetBlue's reputation for customer service, I am requesting either a reimbursement of my ticket or credit for the flight cost. I am willing to provide further information if needed. Thank you for your assistance in addressing this matter.

We experienced a flight cancellation from San Juan to Orlando on 6/24. Our baggage was split between two reservations, FHVLKP and ZKTTJU. After being rebooked on American Airlines to Miami on record locators FYMJMJ and EWNAKU, we were assured that our bags would be transferred for us. However, upon arrival in Miami, we discovered our bags were still in San Juan, confirmed by our Apple AirTags. We are unsure whether JetBlue or American Airlines has our bags, but we believe JetBlue should retrieve and deliver them due to the initial travel complications stemming from our flight delay and cancellation.

Flight [redacted] from PVD to PBI on June 24 was a disappointing experience. Originally scheduled for 3:40 pm, the flight was delayed 9 hours due to a mechanical issue. Boarding finally took place at 11:30 pm for a 12:10 am take off, arriving at PBI at 2:45 am. I am currently unwell and exhausted from the ordeal. My elderly husband had to collect me at 3:00 am. The $50 credit offered feels inadequate given the inconveniences faced. The aircraft experienced multiple issues such as non-functional seats, lack of iPhone charging, damaged screens, stained seats, and subpar restroom conditions, leaving me feeling uncomfortable and unsafe. While the flight crew performed admirably, the overall handling of the flight was unsatisfactory. I kindly request further compensation and assurance for our upcoming flight from PBI to LGA on June 28 with confirmation code CRBLAU.

We were passengers on flight [redacted] this past Saturday. We experienced a four-hour delay on the tarmac in Newark, New Jersey, with little communication from the pilot. Eventually, we were given water and a snack. Upon arrival in Orlando, we circled for an hour before being rerouted to Jacksonville due to fuel concerns. Unfortunately, we had to wait for fuel in Jacksonville for over an hour, with limited provisions available for passengers, including children, a dog, and potentially individuals with medical conditions like diabetes. The lack of meal options, such as sandwiches, was disappointing during dinner time. Despite my husband's frequent flyer status, we felt uninformed and not well-treated during this ordeal. I believe some form of compensation is warranted for the inconvenience we faced.

I was a passenger on flight [redacted] last Saturday. We experienced a four-hour delay on the tarmac in Newark, New Jersey. The pilot lacked information from the tower and provided minimal updates. After receiving only water and a snack, we circled Orlando for an hour, then diverted to Jacksonville due to fuel shortage from the prior delay. Once in Jacksonville, we waited over 90 minutes for fuel. Passengers, including kids, a dog, and possibly diabetics, had limited provisions. The absence of dinner options was frustrating, especially with my husband's status. Despite his frequent flyer history, we were poorly informed and not offered adequate refreshments or food. This lack of care during our ordeal warrants compensation. We seek a credit for the inconvenience.

I would like a refund or full credit for three tickets I tried to use on a JetBlue flight from JFK to RDU yesterday. Upon checking my bag, I encountered issues with accessing boarding passes for my children on the app. After being directed to Special Services and calling JetBlue reservations, I was informed that my tickets were on standby and non-refundable. Despite the flight being delayed by more than three hours, I had already made alternative travel arrangements costing over $1,[redacted]. I am deeply dissatisfied and seek a full refund from JetBlue. I intend to pursue legal action if necessary and would like to know how to contact JetBlue in writing for resolution. Thank you for your assistance. C. Scribner, tel. [redacted]

Our flight experienced delays, resulting in an hour delay upon landing in Boston. Technical issues with the exit ramp meant we were unable to deplane promptly. Missing the last Logan Express bus to Peabody was a further setback. After waiting for an hour, it became clear the bus wasn't arriving. I had to assist my elderly husband in a wheelchair while managing our luggage to reach the Uber pick-up location. We finally arrived home at 3:30 AM. It would be appreciated if compensation could be provided for the Uber expense and the loss of prepaid bus tickets. Given our age and the challenges faced, this experience was incredibly difficult. As an airport worker, I would have expected better coordination to prevent passengers from being left stranded in such situations. The entire situation was very disappointing.

I made a flight reservation for my family of three back in April through justfly.com. Our booking number is [redacted]. We were scheduled to fly today, June 27th, from Burbank to JFK, then on to Casablanca, and finally Moscow. However, our first flight was delayed by nearly 6 hours, causing us to miss all our connecting flights, hotels, and other arrangements. This situation has resulted in a significant loss for me and my family. I have been unable to reach the agency due to their limited working hours (6 am to 12 am). When I spoke with a JetBlue representative, they could only offer me a flight for 5 days from now, which is not acceptable as I need to leave tomorrow.

My family flew Jet Blue recently for a family reunion. Our Record Locators are: LXKLWT for JTBWEB and JNRQIB. Our outbound flight, [redacted] from FLL to PVD on June 16, was delayed 4 hours due to a late arrival and the pilot becoming unable to fly. This caused us to arrive late and drive in the dark. The return flight, [redacted] on June 29, had a 30-minute delay, then further delays for runway repairs, a diversion to MCO due to weather, and more delays because of a shift change in the traffic control tower. The final arrival in FLL was at 5 am, leading to additional costs for transportation and loss of wages. We understand some issues are unavoidable, but overscheduling of crews contributed to our inconvenience. As loyal Jet Blue customers visiting family in the Northeast, we would appreciate some form of compensation for the troubles. Thank you. Sincerely, Dianne Escobar.

My two bags, belonging to Howard and Marlene Hamilton, were meant to be transferred from Iberia to Jet Blue at JFK on June 25. However, we were rerouted from Madrid to Kingston due to a cancelled flight. We filled out the necessary paperwork upon arriving in Kingston and were told we would be contacted within a day to retrieve our bags. Unfortunately, we have not received any updates yet. We are uncertain if the bags made it from Iberia to Jet Blue at JFK. I would appreciate it if you could confirm whether Jet Blue has received the bags and if they have been forwarded to Kingston. If not, please provide information on when we can expect them to arrive.

Confirmation Code: ZFRQXF Name: J. Bonaguro My trip on 6/26 from LGA to BOS, and then BOS to LHR, faced a delay of over 3 hours in Boston. This caused me to miss my connecting flight, prompting a visit to customer service. Unfortunately, they informed me that the next available flights to London with JetBlue or American Airlines were on 6/28, more than 24 hours later. They mentioned I should qualify for a full refund. After waiting for 4 hours in line, I had to depart before the refund process was completed to catch another flight I recently booked. I am seeking a full refund for the entire trip and will not be utilizing the return ticket.

I took flight [redacted] from Atlanta to Boston on Wednesday night. I checked in two bags in Atlanta but only received one upon arrival in Boston. We had a connecting flight to Iceland on Thursday at 12:50 pm and were told our missing bag would be there before our flight. Unfortunately, it didn't arrive, leaving us without warm clothes in this chilly weather. We are staying here and will return to Atlanta on July 8th. Please send the bag to Reykjavík airport immediately. The baggage identifier is ATLBOS B6 [redacted]. The Boston baggage claim office also provided another number, ATLB[redacted]62, which wasn't able to be tracked at the Iceland airport. Any assistance would be greatly appreciated. Thank you. From Ritu K. and Manish K.

I paid for 2 checked bags for my son's stroller, not realizing it was included with the fare. I spoke to a helpful representative who said she processed a refund of $60 for the unnecessary charge. However, I haven't received any confirmation or seen the refund reflected in my flight details. I'm unsure if my request was denied or if it's just taking some time. My flight details are as follows: EGIKYD from MCO to JFK on 7/13 and from JFK to MCO on 7/20.