Jet2.com Customer Service Issues

I have been trying to contact Jet2 Special Assistance throughout yesterday since 10 am with no success. It would be convenient if there was an online option to handle this. Despite attempting other contact numbers, I have not received any response. Our flight to London Stansted on Jet2 from Paphos is scheduled for tomorrow, the 26th of April. The references are Opodo [redacted] and Jet2 3CYQ8C. I am Jennifer Osman, the main traveler, accompanied by my 96-year-old mother-in-law, Fawzia Gaddoua, who requires assistance due to her inability to walk. Her passport number is [redacted]50, and she will be using her own Roma Medical wheelchair measuring 94 cm in height, 63 cm in depth, and 54 cm in width. We are hoping for assistance with boarding and disembarking. Despite trying to contact 48 hours in advance, we have not received a response. I am disappointed by the significant costs incurred from Cyprus for these attempts. I am hopeful for a prompt and helpful response. Thank you.

I made a mistake while booking my baggage. I accidentally added an extra checked bag to my inbound flight instead of the outbound one. I need two bags on the flight from Glasgow International Airport to Faro Airport but only one on the return. I added the extra bag after the original booking. Jet2.com says they won't take responsibility for online booking errors. I've been waiting on hold for a customer service agent for 20 minutes after already waiting a long time to get through at first.

Currently staying at the Preluna Hotel in Malta for 11 nights starting from Thursday 12/5/22. The hotel does not live up to its 4-star rating for the money we paid. Issues include dirty bottom of the toilet pan, curtains that don't fully close, and balcony bracket not secured. The food is repetitive, limited seating in the lounge bar, and challenges finding sun loungers at the pool. All-inclusive guests miss out on snacks and struggle to get assistance from Jet2. We are considering relocating due to dissatisfaction. Ready to pack our bags and seek a better alternative hotel.

Booking Reference: [redacted]/S22H Our Ref: Jet2/[redacted] I booked a holiday for the 20th of June, and I called recently because I couldn't log in to the online system. My information was referred to the fraud team due to fraudulent activity on my booking, resulting in all my details, except for the names, being altered, and the holiday being canceled. The fraud team confirmed the refund, which we have received. They suggested emailing customer service to request compensation. I received a reply stating they couldn't discuss it due to mismatched details. I clarified via email that my information was changed by the individual who canceled the booking and mentioned Rachel from the fraud team. Can you please review my emails?

I am experiencing an issue with Jet2 regarding the invalidity of a discount code that was emailed to me on 17th March [redacted] as a "Member exclusive offer." The conditions specified that the booking had to be made by midnight on 26th May and the travel completed by 31st October [redacted]. I booked on 21st May for a flight from Larnaca to Leeds/Bradford on 29th June, returning on 29th August [redacted]. I entered the discount code (MF7A6767P9) on the final booking page, only to receive a message stating "Code Invalid." I attempted to contact the provided email, but it was undeliverable. Despite booking without the discount, I seek clarification on this matter.

Subject: Urgent Update Required for Missing Baggage (Flight LS1897 on 2nd June) Hello, I have been trying to contact Jet2 regarding my son's lost baggage since leaving Bristol for Zakynthos airport on the 2nd of June. It's been over 36 hours with no response. My son hasn't been contacted, and the tracker shows no updates for over 24 hours. He's left with no clothes and doesn't have enough money to buy new ones for his 4-day trip, which is now completely disrupted. I believe the bag might have our address - Mr. J Graham or N J Graham, 9 Avon Crescent, Romsey SO51 5PX. Could it have been mistakenly placed on the wrong flight to Greece? There were two flights to Greece departing around the same time, one to Zakynthos and the other to Kefalonia. Please check both airports urgently. My son filled out the PIR form, but it only states that the bag is still being traced. Since he's only there for a few more days, he urgently needs more information. A phone call from Jet2 would be greatly appreciated, given the anxiety and stress this situation has caused. Your prompt attention to this matter is essential. Best Regards, on behalf of Josh Graham Phone: [redacted] Thank you for addressing this issue promptly. Nikki Graham

Booking reference [redacted]/s22h. We recently received an email notifying us of construction work at the hotel spa until the 16th of September. This news has been distressing as we were planning to celebrate our 60th anniversary during this trip, which had to be postponed last year due to the pandemic. As seniors in our 80s, this holiday holds special significance for us. Unfortunately, my wife was particularly looking forward to enjoying the spa facilities. We kindly request a refund for our booking, or alternatively, we may consider rescheduling our holiday for October. Our departure date is scheduled for the 8th of July. Thank you. Terry & Barbara A.

Hello. My booking reference is [redacted]/S22H. Currently staying at Wyndham Athens Residence in Athens, I had booked a superior room expecting cooking facilities and a balcony. Upon arrival, we were mistakenly dropped off at Wyndham Grand, which was challenging to navigate to the correct hotel, especially for my mom with a broken shoulder. The room we were initially given did not meet the superior room standards, lacked a proper balcony with view, and was meant for disabled access. The hotel was helpful in relocating us to a better room which still falls short of a full balcony. To my disappointment, the room lacks the promised cooking amenities. Despite believing there would be a way to make lunch in the room, only a kettle and coffee maker were provided, and the microwave and hob are non-functional. Even basic cutlery is absent. The hotel claims this was disclosed on their website, but none of their rooms offer cooking facilities. This unforeseen expense on eating out for lunch was not factored into my budget, especially in pricey Athens. I seek clarification on why this crucial information was not communicated to me beforehand. I feel the room does not meet the expected standards or the price paid, and I kindly request you to address this matter promptly.

Booking Reference: [redacted]5/W22H Whats App Chat: [1:38 pm, 28/06/[redacted]] Mary: I am disappointed with the lack of private transfer request accommodation on my holiday with Jet2. Can this be reconsidered? I feel my loyalty as a long-standing customer is not being valued. Looking forward to a fair resolution. Mary. [3:34 pm, 27/06/[redacted]] Jet2.com: Hello! I'm JetBot, here to assist. How can I help you with your existing booking? [3:35 pm, 27/06/[redacted]] Mary: I have a general enquiry about my existing booking. [0:53 pm, 28/06/[redacted]] Jet2.com: Olivia: Unfortunately, we cannot compensate for schedule changes less than 12 hours in advance. [2:17 pm, 28/06/[redacted]] Jet2.com: Jordan: We can offer a return private transfer upgrade for a fee of £[redacted].89 if you're interested. [2:35 pm, 28/06/[redacted]] Mary: I find the offer unreasonable given the lost time. Please reconsider. [2:51 pm, 28/06/[redacted]] Jet2.com: Jordan: If you wish to escalate, please contact Customer Service at 0[redacted]. [3:47 pm, 28/06/[redacted]] Mary: I have tried calling multiple times without success. Seeking a resolution. [4:21 pm, 28/06/[redacted]] Jet2.com: Olivia: You can try calling later for further assistance with pre-travel services. Apologies for the inconvenience.

Hello, I have a holiday booked to Tenerife with J2 for September 25th for one week, returning to the UK on October 2nd. I booked through Hayes Travel, and they are advising me to renew my passport. My passport was renewed on February 13, [redacted], and the expiration date is May 4, [redacted]. Hayes Travel says I need 6 months validity, but online sources and government guidelines state 3 months. I am traveling to Corfu with Jet2 on July 7th, and if I must renew my passport, I will have limited time upon my return before the Tenerife trip. Can you confirm if the 3-month validity requirement is accurate? I have been attempting to contact Jet2 without success. Your clarification would be appreciated. Thank you.

Hello, I recently made a booking for a holiday that is scheduled for this Friday. I have some concerns regarding our luggage needs due to the health conditions of my family members. I have Fibromyalgia and coeliac disease, requiring specific dietary products. My husband is a Type 1 Diabetic and needs to bring Insulin and needles on board. Our youngest son is Autistic, has special dietary requirements, wears nappies, has sensitive skin, and sensory issues. This will be his first time flying, and to help him cope, I hope we can be seated towards the front of the plane for quick embarking. I will bring his ear defenders to help with the noise. Additionally, I need to bring a diaper bag with his toiletries. I kindly ask if an exception can be made to the hand luggage limit to accommodate our necessary items. Can you also confirm that my husband can bring his medical supplies in his hand luggage? Thank you, N. K.

I had a travel issue in April related to a bag drop fault that affected my use of the Escape Lounge at the airport. Upon our arrival at 5:00 am for an 8:10 am flight, we faced problems with both bag drops and were unable to access the lounge. The delays and stress caused inconvenience and impacted our overall experience at Stansted Airport. Stagnated responded, acknowledging the disruption, and advised reaching out to Jet2 regarding the missed lounge booking due to the baggage drop failure. Despite contacting Jane Moran, Customer Service Executive, and sending follow-up emails and a letter, we have not received any feedback or response within the specified time frame. We kindly request an update on the situation. Best regards, Julie

Hello, We were scheduled to fly to Malaga on 12/07/[redacted] at 07:25. Unfortunately, there were delays during check-in due to a printer issue. Once onboard at around 07:30, we were informed by the captain of a software problem that required an engineer to perform a reset, taking approximately 20 minutes. While seated in row 1, we watched as the engineer arrived and the events unfolded. Shortly after, the emergency exit chute was accidentally deployed when the door was opened by the stewardess, leading to the flight cancellation. We disembarked and had to endure a 10-hour wait in the departure lounge without air conditioning. Overall, it was a challenging and disappointing experience.

I have been experiencing immense difficulties trying to reach out to you regarding my upcoming travel plans. Despite numerous attempts by phone, email, and your chat service being down, I have not been able to successfully get in touch with a representative. Even when using Resolver, my concerns have been left unanswered. Due to my health condition, I urgently need to cancel my holiday and the two additional trips I booked. Unfortunately, the online cancellation option is not viable due to the proximity of the travel dates. I am hoping that once we establish contact, I can provide the necessary details to proceed with the cancellations and prevent any further payment reminders. Looking forward to your prompt response. Helen R.

I am trying to contact you regarding the cancellation of my holiday and two booked trips. I can't reach you by phone, email, or chat, and even a third-party resolution service hasn't been successful in getting a response for me. Due to health reasons, I need to cancel the holiday, which I can't do online due to the dates. Please get in touch as soon as possible so I can provide more details and stop receiving payment reminders. Looking forward to your response.

Hello, I am inquiring about my booking with reference [redacted]/S22H. Unfortunately, I had to cancel my reservation last minute due to the unexpected passing of my daughter-in-law and the subsequent emotional toll on my eight-year-old granddaughter. When I contacted customer service, they informed me that it was too late to make any changes or receive a refund for my booking. Given the circumstances, I wish that Jet2 had shown more compassion during this challenging period. My insurance company has agreed to cover the cost of the holiday, but they require evidence that I did not go on the trip and did not receive compensation from Jet2. Could you please provide confirmation of this for me? I have made numerous attempts to reach Jet2 by phone without success, which has been disappointing. Despite being a loyal customer who has used Jet2 multiple times, I am disheartened by the level of service provided, particularly when we were dealing with such a tragic event. I would greatly appreciate a prompt response. Best regards, A. Braithwaite

It seems like the COVID-19 situation has improved, as I have just completed online check-in for three people but we have been assigned seats in different areas. Upon checking, I realized we could have been seated together without any additional cost. This year, I have been on three holidays with other airlines like EasyJet, TUI, and Ryanair, and none of them asked for extra payment. The customer service at Jet2 in June has been disappointing, as I have not been able to reach anyone over the phone even after waiting for hours. My booking reference is [redacted]/S22H. If this issue is not resolved before our upcoming departure, we will not consider using Jet2 again. I am the lead passenger, Mr. Michael Smith.

I made a booking online on Friday, August 19, for a trip to Lanzarote at Hotel Las Costas for June 1, [redacted], departing from Bristol. I upgraded the room to a side sea view with a free child place included. I never received a confirmation after paying a £[redacted] deposit. I called Jet2 on August 22 after the payment was pending for one hour and forty-five minutes. I spoke to three representatives, and the last lady, who was from sales, was supposed to help but never got back to me after putting me on hold. When I tried reaching out through WhatsApp, I didn't get a resolution. Rachel advised me to rebook online, but now there are no more free child places available. I would like the holiday I initially booked at the agreed price since I didn't cancel it and all my credit card information was provided.

I bought a Citizen Red Arrows watch on my flight from Newcastle to Fuerteventura last Saturday, September 10th. The decision to buy was influenced by the crew's sales pitch hinting it was official Red Arrows merchandise. However, upon opening the package, I found no indication of its official status. After checking the Citizen Watches website, I noticed that there are Red Arrows watches with certification, but the one we bought is only listed as part of the collection and not officially endorsed. We want to return the watch on our upcoming flight this Saturday. Best regards, N.

During our Jet2 holiday at the Barcelona Lanzarote Active resort, my husband and I encountered disappointment in our "luxury" junior suite located in the second-class part of the hotel. The room overlooked a closed playground with rubbish and had a tampered patio door, leaving us feeling unsafe. After expressing our concerns at reception, we were forced to upgrade to a royal suite in the main hotel for an additional £[redacted] due to the subpar conditions. This stay was meant to celebrate our 54th wedding anniversary, and we are disheartened by the experience with Jet2. While the hotel tried to help, we were let down overall. I hope to hear back soon. - Ann McCarthy