Jet2.com Customer Service Issues

I want to report an issue with booking 289ETK on 3/12/[redacted] for John and Christina McArdle. After the French decision on 1/12/21, we chose not to take the flight to Paris. However, Jet2 mistakenly believes we were on the flight as they sent us return flight information. We haven't traveled to Paris and never boarded the plane; we stayed in Bradford. Please correct this mistake in your records.

Reference 27SW8Y My spouse and I, both in our 80s, were anxious about traveling to Lanzarote due to the uncertainty surrounding the new Covid variant. The thought of undergoing more tests, filling out additional entry forms, and potentially having to quarantine upon our return was very distressing, particularly for my wife. Last year, our vacation to Lanzarote was cancelled by Jet2, and we were promptly refunded. We decided to rebook the same trip for this year, only to cancel it once more because of the ongoing concerns related to Covid. As long-standing patrons of Jet2, we are reaching out in the hope of receiving a refund, given our circumstances. Sincerely, George G.

I'm scheduled to travel to Las Palmas on the 14th of December [redacted] with Booking Reference [redacted]/W21H. We are currently facing challenges due to recent government guidelines and logistical issues, as well as some medical concerns. We've been trying to reach out to amend our booking for a future date. We understand the challenges Jet2 is experiencing and would appreciate some guidance on whether it's possible to reschedule our reservation for the 1st of February [redacted] and also what charges we might incur.

Hello, I have a holiday reservation at the Princess Hotel in Fuerteventura from December 24th, [redacted], to January 2nd, [redacted]. Our booking references are as follows: Anthony and Samantha Franklin - Ref [redacted]/W21H, Yonne Biles - Ref [redacted]/W21H, Edward Thompson and Emilie Franklin - Ref [redacted]/W21H, Joseph Franklin - Ref [redacted]/W21H. We were instructed by your staff to make individual bookings to use £[redacted] vouchers, all paid with the same credit card and email address. Due to Covid restrictions, one member cannot travel as they are unvaccinated, and four others cannot isolate upon return due to work commitments. We emphasized these issues during booking and now seek a full refund. We await your response. Thank you, Anthony S. Franklin

Hello. I am currently in Turkey and have received a positive PCR test result. I have been informed that I will undergo another PCR test in approximately 10 days. I am aware of the guidance advising against taking another PCR test within 3 months due to the sensitivity of the test to antibodies, potentially resulting in a positive result even if the individual is negative. This information is available on Gov UK websites. I would like to confirm if I need a negative test result before returning to the UK. After completing my 10-day isolation period, can I simply present my positive PCR test to demonstrate that more than 10 days have passed? Thank you. - Brian

Dear Sir/Madam, I have a return flight booked to Geneva from 3rd to 8th January with booking reference 294K5J. I also have checked luggage for each leg of the journey. Unfortunately, I am now unable to travel due to new restrictions. Can I please request a refund for these flights? As a student, this money is very important to me. Thank you for your attention to this matter. Have a great Christmas.

I have a question about how to get my boarding pass with the reference number I received from Thomas Cook and Jet2. My holiday is booked through Thomas Cook, and I am flying today on the 27th of December [redacted] from Madeira to Manchester on flight LS766 at 13:00. I have attempted to use the "Managing My Account" section with three security questions to access my boarding pass, but it is not accepting the reference number 29QFRT. Time is running out, and I am wondering if there is anyone from Jet2 available at Madeira Airport to assist me with this issue.

In September [redacted], I had no issue printing both my Jet2 outbound and return boarding passes before my outbound flight, allowing me to display my QR code for my passenger locator form at the return check-in. However, during my recent Jet2 flights to and from Tenerife this month, I could only print my outbound boarding pass and can now only print my return boarding pass once I obtain my passenger locator form QR code. I am perplexed by the change in Jet2's procedure, which has made traveling with them more stressful. It seems like I may have to consider using EasyJet for my future travels.

I recently booked an all-inclusive holiday for myself and my two grandchildren. When I reached the point where it asked for a code for single parents, I hesitated, as I am a single grandparent, not a single parent. My friend, who is also taking her grandchildren and is a single grandparent, used the code and received an additional £60 off her booking. I believe it's unfair not to clarify that the discount is for single parents or single grandparents, leading me to miss out. Since the offer expired yesterday, the 10th of January, I'm hoping for a goodwill gesture, as I booked my holiday on the 9th and couldn't confirm this on a Sunday when your offices were closed. My booking reference is [redacted]/s22h. Thank you. Elaine F.G.

After coming into contact with a Covid positive individual, we had to delay our flight to Spain by a week due to travel restrictions. However, online seat changes were not possible, so I tried contacting the airline without success. After holding for over 40 minutes on multiple occasions, I finally spoke with a helpful operator. I suggest Jet2 consider installing a system to inform customers of expected wait times. This would allow us to better plan our time and reduce frustration.

Subject: Clarification on Double Booking of Flights with Jet2 Hello, I am seeking assistance regarding an inadvertent double booking with Jet2. On January 22, I mistakenly booked flights to Malaga for September thinking I hadn't already booked them. The original booking reference is 3BC5JW, and the additional booking reference is 3BLWXR. I am requesting either a refund or a credit note for the second booking. I have reached out through various channels but have not received a response. I am open to accepting a credit note if a refund is not possible. My husband and I have four seats booked for two individuals on the flight, and we plan to book with Jet2 again in the future. I would appreciate it if someone could address this matter promptly. Thank you for your attention to this issue. Best regards, Dorothy Bell

I seem to have misplaced the email confirmation for my flight on February 28th. Due to this, I am unable to log in online. I tried contacting customer support but was left waiting on hold for 40 minutes without any idea of my position in the queue. I had to end the call due to my battery running low. My name is Bruce Douglas Howden, and I have four upcoming flights with your airline within the next year, all of which have confirmation emails. This particular flight was booked while I was in Spain last December, along with flights in June and July. I'm feeling stressed as I've experienced a heart attack before. The flight is at 9:30 on Monday to Alicante. My address is 1 Farley Crescent Oakworth BD22 7SH, and my mobile number is [redacted]2. I just need the booking reference. Thank you, Bruce.

We have two flights booked from Manchester to Paphos for the 20th of March. I am having trouble checking in online using booking reference 292YKB. When I try to check out, I get a Check-in Error and can't enter our passport details. We only need to check in one bag for the both of us. Please urgently assist. You can reach us at 0[redacted] or on my mobile at 07[redacted]12.

I recently checked online and found out that check-in for my travel opens 28 days before departure. For travel to Tenerife, it's important to complete the Passenger Locator Form within 48 hours of the journey for the Spanish authorities. While checking in, I noticed a requirement to fill in a PLF in Tenerife to return to the UK and include reference numbers to print boarding passes. Previously, I used to get boarding passes for both outbound and return flights when checking in. I would appreciate clarity on the current process, as it seems like using internet cafes might be necessary. Thank you for your assistance in addressing my query. Sincerely, N/V

I want to express my appreciation to the pilots and cabin crew of flight LS167 from GLA to ACE on February 24th. Despite needing de-icing, which caused a delay of about 2.5 hours due to airport inefficiency, the team kept us informed, provided updates from the flight deck, ensured everyone was comfortable with water, and even allowed children to visit the cockpit. Both the check-in process at GLA and ACE were smooth thanks to the Jet2 ground teams' efficiency and professionalism. I plan to fly with Jet2 more in the future. My apologies for the delay in sharing my positive feedback.

I made a reservation in January [redacted] for a holiday in September [redacted]. After thorough research, I selected a family-friendly hotel for my partner, my 6-year-old daughter, and my 79-year-old mum who has walking difficulties and dementia. I booked a 2-bedroom apartment to ensure we can all stay together and have accessibility for my mum. Despite upgrading to a family suite, I recently discovered from a Facebook post that all the family suites are on floors without elevators at the hotel, which was not clearly stated on the website. This holiday is significant as my mum will be turning 80 during the trip. I had requested assistance during booking to accommodate my mum's mobility issues. I am frustrated by the generic responses from Jet2, like 'we cannot guarantee a ground floor but we'll try our best,' as I am unable to reach anyone to address this issue. The lack of information on the website about the rooms' accessibility is disappointing.

Hello, I have a trip planned for tomorrow, but I am considering extending it by a week. I am inquiring about the cost and the possibility of changing my flights. The reservation is under my father's name, Mr. Alan Crosby, for a party of 5 (4 adults, 1 child) at Betriaz Hotel & Spa in Lanzarote, with a flight scheduled to Stanstead. If the price is favorable, we would like to extend our stay. Additionally, we would need to prolong our parking at Stanstead. I appreciate your prompt response. Laura C.

I updated a return flight online but had trouble reallocating seats, as directed to call 0[redacted] for assistance. After being disconnected several times during 30-40 minute holds, I decided to select the seats myself online to ensure I had them, despite being charged for doing so. Subsequently changing the entire booking date led to the same frustrating experience, resulting in me once again having to pick seats online. While I understand the £56 admin fee for each change, I find it unfair to also be charged £66 twice for selecting seats online. I believe this is unreasonable considering I was initially told I could choose seats for free. I am requesting a refund for the two additional seat charges, as the app should permit seat changes given the unreliable phone service.

Hello, I am scheduled to depart on the 27th of August [redacted] with Booking Reference [redacted]/S22H under the name Candice Irvine. Unfortunately, I have recently received a diagnosis of Breast Cancer and cancer of the lymph nodes. I will need to undergo a Mastectomy, Chemo, and Radiotherapy. Further tests are pending as a cyst has also been found on my pancreas. This challenging situation will involve months of treatment, making it impossible for me to work. Being in a non-permanent job means I won't receive sick pay, leaving me in a difficult financial situation. Due to these exceptional and distressing circumstances, I kindly request a refund of my £[redacted] deposit. This refund will provide critical support as I navigate through this tough period. I urge you to understand my situation and consider my appeal. Please escalate this to a manager for further review. Warm regards, Candice Irvine

Hello, I require some assistance arranging special accommodations at Faro Airport on May 3rd. I have been attempting to contact the special assistance department for several days without success. My flight is LS876 with booking reference [redacted]. Additionally, I would like to request permission to bring my husband's CPAP machine without it counting towards our luggage allowance. I appreciate your prompt response. Thank you, Michaela N.