JCPenney Customer Service Issues

I ordered luggage on November 21 to be delivered to JCP in Mercer Mall, Bluefield, WV. I have received orders placed after that date but not the luggage. When I picked up my other orders, they mentioned they were delayed since Black Friday and that I would be notified when it arrived. However, I have not heard anything. I've tried contacting the local store customer service numerous times, but no one answers. My daughter checked at the mall today, but no one could explain where the luggage is. All I want is the luggage I ordered for my granddaughter's Christmas gift. Any assistance would be appreciated. Thank you.

I purchased a diamond ring online for Christmas around November 15, [redacted]. Upon receiving it, I realized it was not what I expected and decided to return it to the store. After contacting customer service and being assured I could return it in-store, my daughter and I drove about an hour to JCPenney at [redacted] Newpark Mall, Newark, CA [redacted]. The cashier initially refused to accept the return, and after waiting for the manager for about 20 minutes, I was informed they could only take it back if it was a size 7, not the size 9 I had. Feeling frustrated as I wanted to purchase something else, I sought help from customer service, but encountered unhelpful responses and delays. The manager's rude behavior and refusal to assist with the return left me and my daughter feeling mistreated and disrespected during the three hours we spent in the store. I am reaching out due to feeling unfairly treated and disappointed by this experience.

I purchased black chinos for my tall and lean son for his new job. Due to his unique size, it's challenging to find clothes that fit him well. I discovered some at Penny's but they weren't available in local stores, so I opted for same-day store pickup, assuming it would be ready the next day. After payment, I was informed that the delivery would take over a week. If I had known this, I wouldn't have placed the order, as he needs the pants urgently. I tried to cancel immediately but faced difficulties reaching any store or customer service representative after numerous attempts. I urgently need to have the pants by Monday and have notified my bank to monitor the transaction and hold it until I can resolve the situation.

I recently received a beautiful Relic watch for Christmas and needed to have some links removed. I went to JC Penney at Mercer Mall in Bluefield, WV, where the watch was purchased. Despite the inconvenience of the location being over an hour away, I arrived at around 10:30 am. The employee requested the receipt, which I didn't have as it was a gift. After agreeing to an $18 fee for the service, she kept me waiting and hadn't started on my watch an hour later. She mentioned a refund with the receipt or a customized package, causing confusion. The employee struggled with adjusting the links correctly, initially leaving the watch too loose and then appearing annoyed when more adjustments were needed. After expressing my dissatisfaction with the service, I felt compelled to share my negative experience and take my business elsewhere in the future. Customer service should be consistent for all patrons, regardless of the purchase amount. Thank you for addressing this issue.

Hello, I want to report some issues with my recent order. Firstly, two items I selected were canceled without my approval, and the replacements I chose are not showing up on the order. Second, the Barbie career pilot I received was damaged with scuffs and tears on her clothes, as she was taken out of the packaging. Lastly, the size 15 Nike shoes I ordered for my husband have not arrived. I spoke with a representative who mentioned a possible refund, but I requested a gift card due to the missing and damaged items. I was told to expect it in a few days, but I haven't received anything yet. Please assist me promptly. Thank you.

On July 31st, I purchased a pair of ANA jeans that I adore. They are jean jeggings with lovely embroidered flowers. Despite work dress codes allowing me to wear them only every other week, they became my favorite pair. However, on the first Saturday of December, while wearing them for the day, I discovered a large split in the seam at the butt when I got home. To my surprise, I hadn't engaged in any activities that should cause such damage. I own other ANA pants in the same size that have lasted much longer without any issues. I am truly disappointed and would appreciate any assistance in replacing this pair due to what I believe is a defect in the workmanship. I am willing to provide photos for reference.

During a recent shopping trip with my daughter at the Lynnwood, WA store, we encountered some disappointing customer service at the jewelry counter. Despite several employees being present, only one was assisting a customer while the others chatted amongst themselves. When we approached, they ignored us until prompted. One employee rudely mentioned they would only serve jewelry customers, even though the store wasn't busy. The employee started ringing up my daughter's necklace but abruptly stopped to attend to another customer. Feeling frustrated, I decided to go to a different cashier for the purchase. The contrast in service at the other counter was stark - a courteous employee engaged with us and even offered help to another customer. As someone who works in customer service, I value respectful treatment of guests. I have been a loyal jc penneys customer for years, but this experience was disappointing. I hope the jewelry team can be reminded to prioritize courtesy over potential sales. I addressed the issue with the cashier, but instead of acknowledging the problem, she seemed dismissive.

Yesterday, I visited the Beavercreek Ohio store and had an unpleasant experience. While checking out, a situation arose with an item being recalled. The way the staff member handled it was unprofessional, causing unnecessary back and forth. The manager ultimately intervened but the resolution process was frustrating and confusing. Despite being told the item couldn't be sold to me, it was eventually sold after a lengthy negotiation over the price. The whole ordeal left me feeling frustrated and questioning the store's practices.

When my mother's order arrived, the UPS driver threw the package over the fence. My elderly parents, both in their 80s, weren't even aware of the delivery. Unfortunately, the dog chewed a hole in the bedspread. Despite my father contacting UPS, they only offered to return the package to the store. The store refused responsibility, stating that since the package was delivered, they weren't liable. Upon checking JCP's shipping policies on their website, I couldn't find any mention of throwing packages over fences as an acceptable delivery method. Their usual procedure includes placing items in mailboxes or ringing the doorbell. My mother was unable to return the damaged item due to her dog's interference. Now she is being held accountable for the UPS driver's negligence. This treatment of a loyal JCP customer for over 40 years, especially on a fixed income, is disappointing. As a longstanding customer myself, I am dismayed by how my mother has been handled in this situation. - J. S.

Hello, I am Justin J. I wanted to share my recent experience picking up my prescription on Sunday, February 10th. After inserting the contacts, I noticed my vision was blurry with the right and left lenses causing discomfort. As the days passed, my eyes became increasingly irritated, leading to a headache and sensitivity to light. The confusion and pain I've faced due to a mislabeled prescription have been overwhelming. I researched the issue and discovered the error with OS vs OD labeling. This incident has greatly affected my trust in optometrists. I am relieved to know there should not be any permanent damage to my eyes, but the ordeal has been distressing.

I have noticed that the stores and staff are not as friendly as they used to be, which has resulted in losing many customers, including my family. On February 14th, my mother and I visited the store in hopes of taking advantage of the 50% off sale on appliances. Despite seeing the discounted items, we were unable to find any staff members to assist us. It was frustrating and disappointing to walk around for an hour without any help. We were interested in purchasing a GE stove, a Samsung dishwasher, and an LG refrigerator, all of which were on display and discounted. However, upon returning later, we found out that all the display items had been sold, which seems to be a recurring issue according to my cousin. After being a customer for 40 years, I have decided that I will no longer be shopping at this store.

I received jewelry from my daughter as a Christmas gift. I have the original receipt and a gift receipt. Today, I tried to return it, but the associate had trouble loading the refund onto a gift card. A manager intervened, stating the return couldn't be processed because it was over 60 days. I disagree with this policy as I have all the items in the original packaging and even the associate was initially willing to process the return. I believe this situation should be handled differently given my valid customer status. I am not looking for cash back, just a resolution to the issue as we are loyal shoppers at the store. Thank you for your assistance. Malissa M. [redacted] [redacted]

I recently ordered a pair of jeans for my wife. Within an hour, I realized I needed to change the size. Despite contacting customer service promptly, I was informed that it was too late. I even requested to cancel the order, only to be told that the wrong size pants would have to be shipped out before I could return them. This seems like a cumbersome and unnecessary process, considering my order had not been processed yet. I am frustrated that such a simple correction could not be made within just an hour of placing the order. This experience has left me dissatisfied, and I do not plan on ordering from this store again.

I visited the salon for a hair treatment four days ago. Unfortunately, the stylist made a mistake and had to dye my hair a different color on the same day. She initially charged me $[redacted], but the manager intervened, lowered it to $85, and acknowledged that my hair looked terrible. After washing it for the first time, I noticed that my hair has different shades, faded unevenly, and feels extremely dry and damaged. I am requesting a refund of the $85 paid for the service. I am a regular customer at this salon, and this is the first time I have been so disappointed with the results of my hair treatment.

Today, I had a troubling experience at JCP during checkout. The cashier pressured me to sign up for a credit card, even offering a discount without signing up. Despite my repeated refusal and clear instructions that I did not want the card nor a credit check, the cashier proceeded with the application process, assuring me it was just a formality for the discount. After the transaction, I was informed I was approved and would receive the card in the mail, despite my adamant rejections. To my dismay, I later discovered that my credit was indeed checked for the unwanted card. This deceptive practice is unacceptable and disrespectful to customers. I am deeply upset by this incident and question JCP's integrity.

Hello, I am a member of a local Baptist church in DFW. Every year, our church organizes The Christmas Store event over two days (Friday and Saturday). This event is specifically for underserved local families. Adults are able to choose one large and one small age-appropriate Christmas gift per child in their household. Additionally, there is a section for adults to pick one gift each for adult household members. We wrap the gifts, pray with the families, and provide a hot meal for them. Everything is free for these families. We are reaching out to ask if you would be willing to donate gifts to support this event. We typically assist around [redacted] families over the two days. As a 501C3 organization, your donation would qualify for a tax deduction. Please let us know if you are able to contribute. Thank you for considering this request. - Beth

I have been attempting to contact JCP for three days now. Despite calling each number provided, no one has answered my call. Even the customer service representative I spoke with faced the same issue when trying to reach them. I need the JCP at Northlake Mall in Atlanta, GA to hold my jcp.com order that has arrived until my second order arrives. I've received two phone messages stating that my order will be returned if not picked up within 10 days. I prefer not to make two trips to the store if possible. Can someone please arrange for them to keep my order ready for pick-up? Order Number: 2[redacted]-3[redacted] Location: Northlake Mall, Atlanta, GA

I assisted my brother in ordering shades from Penney's in North Riverside, IL, in early December [redacted]. The issue arose when we needed someone to come out and measure the windows. Fortunately, Scott, the manager at the Mokena, IL, Penney's, was able to arrange for measurements to be taken on 1/31/19. Despite my brother having the blinds, we are still waiting for installation. Upon receiving the bill, I noticed the $[redacted] measure install charge was included, which I have already paid. When I called for installation, I was informed that the charge needed to be paid directly to the installer for the blinds to be installed. I spoke to Matt Beets, who assured me he would resolve the issue and get back to me the following week, which did not happen. Despite numerous attempts to reach him, the process has been ongoing for over four months, and my brother is still without the blinds installed. I am eager to have this matter resolved promptly. Warm regards, Judy Heim, on behalf of my brother, Mark B.

I purchased a pair of glasses in October, but only received them yesterday. Due to my Parkinson’s disease, going back and forth to the store was challenging. I wasn’t aware that the rewards I received when I bought them had an expiration date. Unfortunately, when I tried to use them, they had expired. I called to ask for an extension but had difficulty getting the attention of the person on the phone. Eventually, she informed me the date couldn’t be changed. I requested to speak to a supervisor due to her handling of the situation, as I was unsure of her information. I am disappointed by the long wait for my glasses and now not being able to use my rewards. Can the date really not be changed, considering how long I had to wait for the glasses to be ready?

Subject: JC Penney Order Inquiry Dear Sir, I reached out to your call center on Sunday morning to purchase a pair of Florsheim Oxford Wingtip shoes with a 20% discount. Later that day, I discovered an email from JC Penney offering a 30% discount. When I tried to check on my order, my call was disconnected after waiting in the queue, and upon calling again, I was informed the order couldn't be modified. I was advised to wait for the store to contact me for pickup and then decide. On Monday, I called again and was given a similar response regarding the discount. I feel disappointed by my call being abruptly disconnected and missing out on the better offer had I waited longer before placing my order. I have attached a copy of the 30% discount email I received. As a loyal JC Penney customer, I hope you can address these concerns and provide a satisfactory resolution. Thank you, Michael N. Belleville, Illinois Customer of JC Penney