Instagram Customer Service Issues

I seem to have lost access to my Instagram account. Both my cell number and email have been changed without my authorization. I was away and missed the notifications. Some scam messages were sent from my account. A friend reported the scammer, resulting in my account being suspended or shut down. I'm unable to reset my password as the requests are redirected to the scammer's email. I tried a video selfie for verification, but it was unsuccessful. I attempted to try again with similar clothes and appearance but couldn't find the option. IG is essential for connecting with relatives in the U.S. who are not on Facebook. Your assistance in resolving this matter would be greatly appreciated. Thank you. - Susan F.

I am Jordan A. and I am the creator of the Instagram account "@Diamondxluxuries". I established this account to build my agency, investing significant time in networking and promotion. Despite making progress in growing my brand and connecting with clients, I became concerned about the number of accounts I was following. To address this, I engaged third-party services to help unfollow and boost organic growth. Regrettably, this decision led to the deletion of my account, which I suspect was a consequence of using these services. Losing my Instagram account, a vital marketing tool for my brand, would be devastating. I have always respected the content I shared and never misled my followers. I respectfully request the restoration of my account to maintain the valuable connections I have established. I seek guidance on the steps required to regain access to my account.

Hello, I am writing to discuss a situation I am facing with a User: Alex (@a_lexmtp) that I matched with on Tinder on January 1st. We hit it off instantly and have been chatting on Instagram for almost a month now. We were supposed to meet last week in Angers, but unfortunately, he was stabbed while on a weekend trip to Montpellier, from the night of Friday the 13th to early morning on Saturday the 14th. He has been hospitalized ever since. I was out of contact for 3 days over that weekend and felt like something was taken away from me. He kept me updated on his condition all of last week, but since Sunday, I have been unable to reach him. I am extremely worried as he has already undergone emergency surgery once, and I fear for any further mishaps. I would appreciate getting his phone number or last name as we have only been communicating through Instagram. I have trouble sleeping at night due to worry, and I can provide our message exchanges as proof of our connection. My Instagram handle is @agathe_fll. Please assist me promptly as I need additional information to get updates on his health. Since we have only been talking for a short while, I don't have contact with his family. I beg of you, please help me obtain his information and phone number; it would mean so much to me. Thank you for potentially making a difference as I am deeply distressed. Warm regards, Agathe F.

Hello, I'm Dan, the creator of @Dansum210 on Instagram. As a food content creator with over 400k followers, I've encountered an issue with accessing my account. My phone, which contained the Google Authenticator app for two-factor verification, broke over a month ago without any backup codes saved. Despite having my password, email, and phone number associated with the account, I've been unable to regain access. While Instagram typically assists with account access issues through a selfie verification video, my attempts over the past month have not been successful. I am reaching out for any recommendations on individuals who could potentially help me recover my account. Not being able to post and having communication difficulties have been challenging. Thank you for your time and consideration. Best, Dan IG: @dansum210 Tiktok: @dan.sum YT: @dansum

Hello, I need help with my Instagram account, thechroniclesofc.rockenstein. I recently got a new phone, and my stored password is not working. I have been trying since last Thursday, January 19th, to get a password reset link via email without success. I have not received any emails for resetting my password, not even in my spam folder. I even tried changing my email but still no luck. I have followed the steps in the help center, including sending a selfie and updating my phone number, but I have not received a password reset link. I am currently logged in on my old phone, but I need to return it soon. I am desperate to keep my photos and account information. Please advise on how to change my password. Thank you for your assistance.

Hello, I am user @yybon.c___. On the night of January 21st, my account was stolen. The person who took it changed all the recovery methods and the account information to their own. Now my account is @ttyybon.c___, but I did not do this myself. I tried facial recognition, but most of my videos wearing masks due to covid-19 did not help. Despite trying various methods, I couldn't solve the issue. I hope Instagram can address the problem of my stolen account and assist in recovering it. Please contact me at [redacted] once the issue is resolved. Thank you! 🙏🏻

Dear Instagram Team, I am writing to address the sudden deactivation of my Instagram account under the username Iseeyoulily. I was taken aback when I discovered my account had been disabled without any prior notification. I diligently followed the verification process with code and photos, yet received no updates on the status. I assure you that I have not engaged in any behavior that breaches the Instagram Community Guidelines. If any oversight occurred on my part, I am willing to rectify it. The abrupt removal of my account not only affected me but also caused distress to my friends and family. I kindly request that my account be reinstated, as I believe the situation was a misunderstanding. I acknowledge any mistakes and am eager to continue contributing positively to the Instagram platform. Deleting my account permanently would add to the stress I am currently facing. I appreciate your prompt attention to this matter and hope for a favorable resolution. Sincerely, Lily

Hello, I apologize for the inconvenience: I am having trouble regaining access to my Instagram profile. I have lost access to the email linked to the account lhlwbsfs and cannot access it. The linked email was [redacted] I have a new email now at [redacted] The last username I remember using on the account was Salim2000, which was set up 2 years ago. I have also tried logging in through Facebook, but it is not working. Even though I remember both the username and phone number linked to Facebook, the system is not granting me access. It is sending SMS messages to the lost email, which I cannot access nor remember the username for. I am willing to provide any necessary information to verify my identity, like a video call or recording. Please assist me in recovering my account as it holds important photos and videos for me. I appreciate your help in advance. Best regards, lhlwbsfs.

Hello, I need to address an issue regarding my Instagram account. Unfortunately, I was banned for posting something inappropriate on my profile in error. This behavior was out of character for me, and I am genuinely apologetic. My Instagram is dedicated to cosplay and drawing as I strive to share my artwork with others. I assure you that such an incident will not occur again, and I have learned from this mistake. Could you please consider lifting the ban on my account? Thank you for your understanding.

Dear Sir or Madam, Yesterday, I attempted to post my first ad on Instagram using Facebook Ad Manager. I signed up for Facebook for the first time to do so, despite already having multiple Instagram accounts. I manage two actively: one for my art (account: smile_aka_rise) and one for my graphics company (account: Varius Leo). My intention was to advertise my graphic design company, but I encountered an issue. I couldn't remember the password for my Instagram account since it had been a while since I last logged in. After several unsuccessful attempts, I decided to reset the password. Subsequently, both of my accounts became inaccessible. Facebook informed me that they needed to verify if my accounts were authentic, which they are. Additionally, I received a notification that someone from the United States had accessed my Instagram account, but it was not me. I'm concerned that my account might have been compromised. I urgently require assistance as my Instagram accounts have great significance to me. Yours sincerely, Leonard B.

I need your assistance, as I have been trying to resolve an issue on Instagram. I was mistakenly banned due to a joke between friends where I posted something slightly inappropriate but intended to delete it. I am sincerely sorry for this error as it is not reflective of my usual content, which focuses on cosplay and drawing as I am an artist. I wish for my account, chachou_cos, to be unbanned as I have learned from this experience and will not repeat such actions. Thank you for your understanding.

Hello, I have been trying to address a mistake that led to my Instagram account getting banned. It was an unintentional error, and I sincerely regret it. I am kindly requesting to be unbanned. I made a foolish decision by posting something slightly vulgar on my profile as a joke between friends, which I intended to delete. I am an artist who only shares content about cosplay and drawing. I aim to create content that is well-received by others. I assure you that I have learned from this experience and will not make such mistakes on Instagram again. Could you please consider lifting the ban on my account? I apologize for any inconvenience. Thank you. My account is chachou_cos.

On the night of 3 February, I encountered an "I am not a robot test" when trying to access my Instagram account through the app. Despite entering the correct phone number, I did not receive the confirmation code after multiple attempts to reset. Instagram notified me to wait 24 hours for a new code due to too many reset attempts. Since then, I have been unable to log in to my account. When viewed on a friend's phone, my account displays as "user not found" with no posts, followers, or followings. Trying again on 5 February resulted in the same 24-hour waiting message. I am seeking assistance on how to regain access to my account as I am eager to retrieve it. Thank you for your help.

Good morning, I am having trouble understanding why my Instagram account, Madame Abidi Somaya with the username abidisomaya, has been suspended. Recently, I archived [redacted] posts, changed my profile photo, and published a new post in English about a fresh start. Everything seemed fine this morning on February 5, [redacted], until I received a message at 3 p.m. stating that I violated Instagram rules and that my account is at risk of deletion. I have dedicated years since [redacted] to building this account, sharing beautiful photos. Losing it without a valid reason is heartbreaking. I kindly ask for assistance in resolving this issue and appreciate your help. Thank you.

I lost access to my verified account "paullehmann14_" a week ago. I received a message instructing me to reset my password for security reasons. I followed the instructions but could not find my account to reset the password. Despite this, my friends/subscribers can still view my account with photos and highlights. I've tried multiple times to resolve this, even through my linked Facebook account, to no avail. I checked if my account was deactivated, and it confirmed it's still active, which contradicts the issue I'm facing. I'm feeling frustrated and unsure of what steps to take next. Any assistance would be greatly appreciated.

Hello, I am reaching out regarding my Instagram account @taeteasips, which has been banned recently due to a story I posted. Despite taking it down, the account remains banned. I understand the need for moderation but wish to provide context for the content that was flagged as offensive. The post in question contained a joke that is commonplace among my friend group and was not meant to cause harm. I have also experienced issues with my stories being removed, even when unrelated to me directly. I value my account greatly as it holds significant personal content. I request for my account to be unbanned, as I am willing to adhere to guidelines moving forward. Thank you for your consideration.

I've been attempting to reach out to Instagram but haven't received any responses. I need assistance regaining access to my account, which was reportedly phished. Despite trying to confirm my identity through a text, the number linked to my account is outdated. Other recovery options have been unsuccessful. I'm seeking help in receiving a recovery code to regain entry into my Instagram account. Thank you.

Dear Sir/Madam, I'm encountering an issue logging into my Instagram account (IG account: ksyyu___). The system is requesting verification and keeps sending me a code, but I'm not receiving any messages despite multiple attempts. As a result, I'm unable to access my Instagram account, which is very important to me. Should you require further information, please do not hesitate to contact me at the following: Tel: +[redacted]5 IG account: ksyyu___ Thank you for your attention. Yours sincerely, Selina

Bonjour, Je vous contacte pour signaler un problème avec mon compte Instagram : cedric_dronko, lié à l'adresse e-mail [redacted] Mon compte est actuellement inaccessible, malgré le respect des règles de la communauté. J'ai soumis mes informations personnelles et un selfie avec un code comme demandé, mais je n'ai reçu aucun retour. Je souhaite récupérer mon compte rapidement car il est essentiel pour mon travail. J'attends votre réponse avec impatience. Cordialement, Cedric C.

Hello, I recently got logged out of my account due to a suspension. They suspected I was not the owner and asked me to verify with specific numbers. I urgently need assistance to regain access as the semester end is near. My account holds my portfolio, and I have always followed the community guidelines during my years on Instagram.