Instagram Customer Service Issues

Archive 346

The following are issues that customers reported to GetHuman about Instagram customer service, archive #346. It includes a selection of 20 issue(s) reported October 31, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account is displaying a spinning circle, making it impossible for me to access my page. Unfortunately, I haven't received any emails from Instagram, which is vital for resolving this issue. I am concerned about my account's status - whether it's suspended, hacked, or experiencing technical difficulties. The lack of communication is frustrating. I am eager to understand the situation, whether to resolve it or delete my account. Thank you.
Reported by GetHuman7917254 on понедельник, 31 октября 2022 г., 13:57
I was using Instagram like usual 20 minutes ago when I suddenly got banned for no apparent reason. Despite trying to appeal the ban, I'm now stuck in an endless loading screen after verifying my identity. Even logging in via my browser leads to the same issue. I searched for a solution on Instagram's Help Center, but it was not helpful. I tried to find alternative ways to contact Instagram directly but was unsuccessful. Any tips or assistance you could provide would be greatly appreciated.
Reported by GetHuman-ibinnieb on понедельник, 31 октября 2022 г., 13:59
Hello, On October 31, [redacted], I discovered that my Instagram account was suspended due to a violation of the terms of use. I was not given a chance to explain before the suspension. I am not aware of any actions on my part that would constitute a violation of the terms. Therefore, I request that you unlock my profile by November 7, [redacted]. If you do not comply, I will have to seek legal assistance. Best regards, Uljana Schulz
Reported by GetHuman-uljanasc on понедельник, 31 октября 2022 г., 14:01
My account has been disabled, and I'm required to verify myself within 30 days or risk losing it permanently. Despite numerous attempts, I haven't received the verification code after entering my number. I've tried using both mine and my mother's phone numbers. This situation is exceptionally frustrating since I've maintained this account for over seven years, and losing it would be a significant issue.
Reported by GetHuman7917365 on понедельник, 31 октября 2022 г., 14:01
My other Instagram account was suspended without reason, and I don't know why. I was just on Instagram looking at Reels, and suddenly it said I violated something without any sense!!! I would like to know why and how I got suspended. If my Instagram account is not unlocked or if I don't get the account back, I will never use this platform again; this is the second time! The other account is @edi_.08, please check it! If I don't get a response, I will file a complaint and will also write about it on the App Store and advise my friends never to use it again. I usually have a lot of fun on Instagram, but this was too much.
Reported by GetHuman-edup on понедельник, 31 октября 2022 г., 14:05
My account was unexpectedly disabled for 30 days. It seems the app flagged my private account, claiming it doesn't comply with guidelines. I rarely interact on the app, and I'm puzzled about the reasons. This situation is unfair as I haven't violated any terms. I urgently need this problem resolved as I have crucial messages pending.
Reported by GetHuman-singye_l on понедельник, 31 октября 2022 г., 14:13
My Instagram account, _sarahcarina__, was unexpectedly closed without any explanation. I attempted to resolve this issue by submitting the two PIN codes received via messages and email, but to no avail. Following online advice, I tried to delete and reinstall the app, only to discover that my account no longer exists. Being a dedicated daily user, I am disappointed by the lack of information regarding the closure. Any assistance would be greatly appreciated. Thank you for your response! :-)
Reported by GetHuman7917438 on понедельник, 31 октября 2022 г., 14:16
Hello, I'm experiencing an issue with my Instagram account being blocked. I primarily use it for private interactions with friends and to keep up with series or actors. Recently, when I try to access the app, I only see a black screen that fails to load, leaving me unsure of what steps to take next. I am uncertain about the duration of the block and whether my account will be reinstated. Additionally, I have attempted to appeal this decision by submitting my email and verifying a code, as well as providing my phone number for verification, but the screen remains black. When I attempt to log in via my Facebook account on a computer, it suggests creating a new account. Could you please assist me in resolving this issue and unblocking my account? Thank you.
Reported by GetHuman-misslylu on понедельник, 31 октября 2022 г., 14:16
This morning, I was surprised to find out that my Instagram account has been permanently banned when I opened the app on my phone. I mainly use the platform to like my friends' photos and it's been over two years since I last posted or commented. I'm confused because I haven't violated any Community guidelines as I don't actively engage with the community. The message on the app mentioned that I had taken actions against the guidelines, which I find to be inaccurate as I believe I haven't done anything wrong.
Reported by GetHuman7917443 on понедельник, 31 октября 2022 г., 14:17
My account _chl _tung_ has been unexpectedly banned. I only use it to share daily photos with friends, never posting anything inappropriate. I am really distressed about this and need it reinstated as I have important content on there. I enjoy using social media, particularly Instagram, so I kindly request the activation of my account. Thank you.
Reported by GetHuman7917450 on понедельник, 31 октября 2022 г., 14:17
I have been using this account for over a year to share my own selfies and scenic photos with a small group of close friends. Recently, I have been struggling with severe mental health issues, and in an attempt to confide in some of my close friends, I posted a recording on my account discussing my emotional state and medication regimen. Unfortunately, it seems that the content of the recording, which may have been perceived as negative, resulted in my account being suspended by the platform. I tried to fill out the required declaration form to address the issue, but encountered difficulties accessing the webpage despite having a stable internet connection. I am hoping that someone can look into my situation and assist me in resolving this matter promptly. Thank you for your help.
Reported by GetHuman-wujunxi on понедельник, 31 октября 2022 г., 14:18
Hello, I woke up this morning to find my account disabled without any explanation or timeframe given. As an active Instagram user, my account is crucial for my photography business and connecting with my audience during life's highs and lows. Recently, I participated in a regrettable giveaway and hired a social media company to remove fake followers and improve engagement, which may have led to this issue. Despite others engaging in similar practices, I understand the importance of following guidelines. Instagram is more than a business tool for me; it's a platform where I genuinely interact with my community. I seek clarification on why my account was disabled and the possibility of its restoration to continue connecting with my loyal followers around the world. Not understanding the reason behind the account's disablement leaves me uncertain about the steps to avoid in the future or if I should start anew. Any insights would be greatly appreciated. Thank you, B.
Reported by GetHuman-bootepho on понедельник, 31 октября 2022 г., 14:24
I received a pop-up on Instagram stating that my account might be disabled for violating community guidelines. I was asked to provide my email and phone number for verification to request a review of the decision. Unfortunately, Instagram deleted my account without a clear reason. I want to clarify that throughout my years of using Instagram, I have never shared or posted any inappropriate content, nor have I violated any community guidelines intentionally. I have always been respectful of others' feelings and community standards. I kindly ask Instagram to investigate this matter promptly and reinstate my account, as I strongly believe that my account was mistakenly deleted.
Reported by GetHuman7917523 on понедельник, 31 октября 2022 г., 14:31
While watching Instagram stories, a message popped up saying my account was blocked and that I had 30 days to appeal. I followed the instructions, entered my email for a confirmation code, then my phone number for an SMS code. However, even after completing these steps, my page still doesn't load, and the only option shown is to log in to another account, but I don't have any other accounts to log into.
Reported by GetHuman7917532 on понедельник, 31 октября 2022 г., 14:33
While browsing Snapchat, I noticed a screenshot on my friend's story showing their suspended account. Shortly after, I opened Instagram, viewed a friend's story, and suddenly encountered the same screen. I attempted to verify my account using my email but had trouble receiving the code when prompted for my phone number. Despite multiple attempts, I couldn't obtain the code and was informed that I couldn't request a new one for 24 hours. Instagram holds significant importance for my friend due to her connections and years of content. For me, Instagram is crucial for my social interactions. We are both seeking a solution to this issue. Thank you.
Reported by GetHuman7917563 on понедельник, 31 октября 2022 г., 14:38
Hello, I recently got notified that my Instagram account has been blocked for 30 days. I believe this is a mistake. I followed the necessary steps like entering my account name, solving a captcha, and providing my phone number. After receiving a number, the loading symbol appears when I try to access my account. Now, my account name cannot be found even for restoration, and my family members cannot locate me. I am concerned that my account may have been hacked or something has gone awry on Instagram. I kindly request assistance in resolving this issue and restoring access to my account. Thank you for your help. Best regards.
Reported by GetHuman-thruwwe on понедельник, 31 октября 2022 г., 14:46
Dear Sir or Madam, Today, my Instagram account was suddenly deactivated, as I seem to have violated Instagram's guidelines. I am unsure of the exact nature of my violation. My account is temporarily deactivated, and I am unable to log in. Username: Sin46n Email: [redacted] I would greatly appreciate a prompt response. Thank you and best regards, Sinan Kasarca
Reported by GetHuman-skasarc on понедельник, 31 октября 2022 г., 14:50
Hello, I have been receiving several mentions on my Instagram account (maireni_23) regarding apparent contests that I never entered. I reported these accounts as they seemed like spam or fraudulent. Today, when I logged into my account, I saw a message saying it had been closed without any reason given. I need assistance to recover my account. I am unsure if Instagram thought I was violating any rules by reporting the spam accounts or if I was hacked. Please help me regain access to my account.
Reported by GetHuman-mairenim on понедельник, 31 октября 2022 г., 14:55
Hello, I recently encountered an issue with my Instagram account being blocked. I am unsure of the exact reason behind this. I have provided a picture of myself along with the required code, but I suspect there might have been an error in my Instagram name. My account username is Sia___el and the code submitted is [redacted]. I greatly value my Instagram page and would be devastated if I were to lose it. Any help in resolving this matter would be highly appreciated. If additional information is necessary, please let me know. Thank you for your assistance.
Reported by GetHuman7917649 on понедельник, 31 октября 2022 г., 14:59
I have encountered issues with my Instagram accounts being repeatedly blocked. Despite following the steps to unlock the accounts and using the codes provided, I am still unable to access my accounts properly. This is frustrating as I need to use the platform for a class. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-andesfor on понедельник, 31 октября 2022 г., 15:04

Help me with my Instagram issue

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