Instagram Customer Service Issues

Hello team, I am struggling to regain access to my account due to changes made by a hacker. Although my phone number, email, and username have been altered, I still have access to my original email at [redacted] The hacker has managed to take control of my accounts @mongmohedgehog and @nguyennminhhchauu. My hedgehog, Mongmo, was the focus of @mongmohedgehog, so I lack personal photos to verify my ownership. I successfully recovered @nguyennminhhchauu by providing a photo of myself. I need assistance in reclaiming @mongmohedgehog. The hacker is now contacting my friends via both stolen accounts. Upon reviewing my messages, I discovered interactions with the hacker from the account @eliana___fxx. This account is linked to the hacker’s actions and was mentioned in my hacked messages. I suspect @eliana___fxx may be involved in the hacking. I can provide screenshots of these conversations and other evidence to confirm my ownership of @mongmohedgehog. Your prompt assistance is greatly appreciated. Thank you.

My Instagram account has been deactivated, resulting in the loss of a significant portion of my artwork created on the platform. I ran into issues uploading stories and decided to change my email address and password, but the problem persisted. After using hashtags like #boycottlukoil and #putinhuilo, I continued to face difficulties. Despite reinstalling the app and unblocking attempts, my account remains inaccessible. I reached out to customer service in the app and followed their instructions for verification, but have yet to receive a response. I even contacted @creators through another Instagram account but have not heard back from anyone.

My Instagram account has been compromised for the last 2 to 3 weeks. I have attempted to recover it through Instagram's help center and also emailed Instagram security, but have not made any progress. I possess information about the individual who hacked my account, including their username, david_jakes._06. They altered my email associated with the account and retained my phone number for which they receive the codes. Despite creating other accounts, he managed to gain access to one. Restoring my original Instagram account is my primary goal.

This morning at around 8:07 a.m., someone gained access to my account, re-enabled two-factor authentication, changed my password, and updated the linked email address. Since then, the hacker has been posting bitcoin spam on my story and reaching out to my friends and family. I'm uncertain how to verify my ownership of the account beyond providing the codes from the last time two-factor authentication was active, the previous email address, and the old password. My Facebook may also be linked to the account. All the photos on that profile hold sentimental value to me, and I also had another associated account. Is there a way to recover the connected account too?

Hello, I'm Hunter, and I require assistance accessing my Instagram account. I mistakenly enabled the 2-Factor Verification setting, and now I am locked out and unable to log in. Whenever I attempt to access my account, I am prompted for a 6-digit code, which I do not possess. Additionally, the backup codes are unavailable to me as I do not have them either. I seek support to regain access to my account, disable the 2-Factor setting, and log in without further issues. Please assist me in resolving this matter. Thank you.

Hello, my name is Hunter. I am in need of assistance to regain access to my Instagram account. Due to mistakenly activating the Two-Factor Verification setting, I am currently locked out. Whenever I attempt to log in, it prompts me for a six-digit code which I do not possess. Unfortunately, I am unable to use my backup codes as I do not have knowledge of what they are. I require assistance to disable the Two-Factor setting in order to log in to my Instagram account without any further issues. Your help in this matter would be greatly appreciated. Thank you.

Hello, I need assistance in recovering my old Instagram account. It is linked only to my previous phone number, which is no longer valid. I can prove the account is mine with photos or messages with my friends (whom I also had interactions with on my previous account). I have many memories and half of my life on that Instagram account. I would be immensely grateful if you could help me. Thank you. Best regards.

Dear Sir, I kindly request your assistance in recovering my Instagram and Facebook accounts. I believe my Instagram account was disabled due to a video sent by one of my friends unknowingly violating community guidelines. I assure you that I have now familiarized myself with all the terms and conditions and will adhere to them strictly. I apologize for any unintentional misconduct in the past and promise that it will not occur again. This account is personal to me, and I am genuinely sorry for any previous missteps. Despite submitting a handwritten appeal, I have not received a response from the Instagram team. Your help in this matter would be greatly appreciated. Thank you, Ritik Singh Username: ritikk_singh Email: [redacted]

Hello, my account was suddenly blocked without any reason. I haven't posted anything for a while and haven't been using it much except to watch the latest stories and reply to my messages. I would like my account to be restored because I have lots of memories on it, many photos, important saved discussions, posts, all my friends... etc. Help me.......

Hello, I have had a challenging experience with IG. I have encountered issues like unintentionally violating guidelines when commenting on a famous rapper's post and mentioning seeing a friend at a supermarket, resulting in my accounts being banned. Recently, sharing a screenshot of a fake profile of myself asking for money led to another ban. I'm now seeking assistance to regain access to my old account, "Flowjomojo101," which had around 5,[redacted] followers. I am willing to pay a service fee for successful account recovery. Thank you for any help you can provide.

This morning, an account appeared on Instagram under the name "ashleighmcrary8" using my daughter's photo to promote an adult website. This needs to be stopped. We have all reported it, but we were informed it would not be removed as it supposedly does not breach community guidelines. It clearly violates the guidelines as the photo is being misused without permission. My daughter is extremely distressed. How can this be permitted? Her name and photo are being used on a fraudulent account. Please assist in resolving this issue.

Good Morning, I am experiencing difficulty accessing my account as I have forgotten my passcode. Additionally, I am unable to receive the email with the link to help me log into my Instagram account. I don't have access to the phone number associated with the account either. Despite clicking on "Log in with link," I do not receive the email as the message states. I kindly request that this matter be addressed and resolved promptly. Instagram account: _la6owf96 Thank you. Regards, Latifa Alghaithi

Hello, I wanted to report that my account (that_deku_guy) on Instagram was disabled yesterday without any explanation. While I was responding to a friend's comment on my post, I suddenly got logged out. Instagram requested my phone number and indicated that my account would be restored within 24 hours after providing the information. I believe there has been a misunderstanding as I was simply having a friendly exchange with my friend in the comments. If necessary, you can verify this with my friend's account. I am quite worried about this situation and would appreciate your assistance. Thank you and I hope you have a wonderful day.

My Instagram account, User Name: Anand Roy Contact No: [redacted] Sir, my Instagram account was disabled due to an unintentional invalid click on a post. I assure you that I will not engage in any improper activities on my account. Kindly enable my account as it is linked to my Facebook account with the following login details: Facebook account login: [redacted] Password: Anand@[redacted] This account is crucial to me, so I kindly request you to reactivate it. Thank you.

I operate a medical spa, and a former employee who handled marketing changed the contact information to her personal details. When I corrected it back to the business email and phone number, I got logged out. Upon trying to log back in, it's now requesting a security passcode sent to her email or cell number for double authentication. Unfortunately, she is uncooperative and claims she isn't receiving the emails. I am unable to access the account without the code from her email or phone. My email is linked, so I can reset the password, but accessing the code is posing a challenge.

My Instagram and Facebook accounts were hacked this morning. The hacker changed the email, phone number, and username associated with my accounts, making it impossible for me to recover them through the usual means. My name is Nicole (Nikki) Almengual, and my previous username anickelisworthfivecents has been altered to anickelisworth. I seek assistance in regaining access to my accounts as I am unable to reset the password due to the email being changed. Appreciate any help provided.

I recently attempted to access my account a few weeks ago and was prompted to change my password. Despite my attempts to reset it using the link sent to my phone (since I may not have an email set up), linked to my Facebook account, I faced difficulties. This account, Organizedchaos6_makeup, is crucial for my small business. The issue arises when I receive the reset link on my phone as it requests the old password, which I enter correctly from my phone but it keeps rejecting it. I am unsure how to resolve this issue.

Twenty-eight days ago, my Instagram account got hacked. The hacker changed the password, email, and phone number linked to my account, preventing me from reporting the issue through the app. The Online Help Center solely provides articles on how to report a claim within the app, offering no alternative for reporting hacking incidents. Despite reaching out by phone nineteen times and sending fifty-eight emails to the Instagram Security Center, I have not been successful in retrieving my account. Although it would be best to regain access to my account, I would be willing to have it deactivated to prevent further unauthorized access. I have exhausted all available avenues and am feeling desperate in this situation.

Hello, my IG account joebebe71 was hacked on 2/1/22, and the email linked to it was changed to [redacted] I unknowingly fell for a scam when messaging a friend about investing in crypto, who had already been hacked by @LA.UNICA_X. Now the hacker is using my account to continue scamming my loved ones. Despite my efforts, I have been unable to recover my account. I've lost cherished photos of my son's paintball adventures. Can you assist in retrieving my account or shutting it down to prevent further scams? I've created a new account, joebebe__71. Thank you for your help, hoping for a prompt response. Jose Bernabe

Hello, my account has been hacked, and the password has been changed, so I cannot access it. The hacker is also posting scam messages to my friends. Can you investigate this issue? The account name is _jaketaylor20.09_. I've attached a picture showing the messages sent to my friends from that account. Please advise me on the actions I can take. Thank you, Jake Taylor.