Instagram Customer Service Issues

Hello, my name is Alexandra Molina. I've been trying to contact someone for a few days now regarding my hacked Instagram account (Alexandratrinityxo). My cousin's account messaged me, asking for help resetting their password. I unknowingly provided my phone number and clicked on a link sent to me, thinking it was my cousin. Shortly after, I was logged out, and the hacker changed my password and email. They've been messaging my friends and family, attempting the same trick. As a hairstylist, my Instagram is vital for my business, and clients have been contacted by the hacker, causing a lot of frustration. I still have access to my original email ([redacted]) and phone number. I kindly request your assistance in recovering my account promptly. Thank you.

On January 1st, [redacted], my old Instagram account "omvr__" was hacked. When I woke up, I saw that the account "pamelaacabello" was offering money in exchange for Spanish words starting with "b" and ending in "h." I playfully responded, but it turned out to be a scam. The hacker tried to get me to change my email to "[redacted]," and I felt uneasy. Despite my doubts, I wanted the money and believed the scammer due to the account being followed by reputable sources like "@mikenavarrette." A friend, Josten, received a message from "omvr__" asking for help with approving the account through a code. The hacker is trying to solicit support codes from my followers to take over the account and extort money. They may also demand $[redacted] for returning access to accounts. I urgently request assistance in deleting my compromised Instagram account "omvr__" associated with the fake email "[redacted]" to prevent further harm. Please remove the account for safety reasons.

I am experiencing frustration because my Instagram account has been deactivated. I have not engaged in any artificial attempts to increase likes or followers. While I haven't used my account for an extended period, I recently took steps to clean up my followers' list by unfollowing those who weren't following back. It seems Instagram flagged this as suspicious activity. I did utilize an app to monitor account insights, specifically to track unfollows. Genuine engagement is important to me, and I have only followed individuals from my school and with whom I share mutual connections. I do not place importance on the number of likes my posts receive. I assure you that I have not used any dishonest techniques to enhance my following. Kindly reconsider reactivating my account, and I will ensure to be more cautious in the future.

I am facing an issue with the email reset for identity confirmation on Instagram. Yesterday, I got locked out of my account and although I have the correct email and password, when I try to log in, it redirects me to a different email for identity confirmation that I don't recognize or have access to. Despite receiving emails regarding the problem on my actual email, I cannot proceed as it prompts me to confirm my identity through an unfamiliar email address. Even after changing my password by following the reset email instructions, the system still leads me to a different email for identity verification, causing me to be unable to access my account. I would appreciate any assistance in resolving this matter. Thank you.

I apologize for the inconvenience, but my account was compromised by my cousin, leading to suspicious activity. I was able to recover access, but the person involved then locked me out by changing the Gmail, password, and adding double security. I am now unable to regain entry. I am requesting your assistance in restoring my account to the state it was before the unauthorized changes were made. Your help in rectifying this matter would be greatly appreciated. -Caleb R.

I am writing to inform you that I have been experiencing issues logging into my Instagram account. Whenever I try to log in, I receive the following message: "Help us confirm that this account belongs to you. To protect your account, you need to request help logging in. Get help logging in." When I click on the blue button that says "Get help logging in," I am directed to the Help section with questions and answers, but I am unable to find a solution or a way to contact Instagram for assistance. I have tried closing and reopening the app, as well as uninstalling and reinstalling it, but the issue persists. Even when using Chrome or Safari on my mobile phone, the problem continues. The account is active, and the email address associated with it is still [redacted] This situation is very frustrating as I am unable to access my account. I kindly request a prompt solution to my problem. My username is @cristinaagn_. Thank you.

I logged out of my Instagram account to test something on another account. However, I forgot the password to my account. My phone number is linked, and all messages send fine. When I hit "forgot password" and type in my username, it sends a link to my phone to “get back into my account,” but when I click the link, it brings me to the Instagram app without logging me in. The email linked to the account is one I no longer have access to as it has been deleted. I tried 2FA with a phone text code, but the only options available are using recovery codes (which I don’t have) or email. I attempted the video selfie, but Instagram denied it since the only picture of me on my account has me with a mask. I submitted a new one, hoping they accept it. I need help figuring out how to either get the text link to work or regain access to my account. Thank you.

Hello, I am reaching out for assistance regarding my Instagram account. It seems that there was unauthorized activity on my account recently where the password was changed without my knowledge, indicating it was possibly hacked. I have researched online and found that typically there is an email verification sent out when a password change occurs, providing an option to reverse it. Unfortunately, I did not receive this email and I am unsure which email address is linked to my account or if it is still active. It appears that my phone number is the only form of verification, but another number has been added without my permission, causing password reset notifications to go to the wrong number. My main question is whether Instagram has the capability to revert this password change. The account username impacted is robot.kabot, and the password alteration happened on Friday, January 7th at 21:10 GMT+2. Although minimal damage occurred, with only a few conversations and saved memes lost, I am reaching out through this email as a final attempt to regain access. Thank you for your help, R.K.

My Instagram account, _xyousrax_, was hacked. While using the "yupi" app to check my lost followers, I suddenly got logged out of Instagram. When I tried to log back in, I was prompted to send a security code to an email address, "y*******l@w**.de", that I did not recognize. Despite attempting various methods like confirming my identity with my phone number or a backup code, I received instructions from Facebook requiring me to hold a paper with specific codes in front of the camera. After following these steps and receiving a code "8[redacted]" from Facebook as a backup code, I still faced the same issue with the unfamiliar email address. I am unable to access this email to retrieve the required code. I would appreciate any assistance in recovering my Instagram account. Thank you for your help. - Yousra E.

I have a private Instagram account under the username "ahobbyfarmer" that someone has managed to hack into. They used my account to expose another friend's private account and requested information on how to find it. This breach has left me feeling very concerned as my account is only shared with a small group of people. I have taken steps to blacklist the account that was approached by the hacker. I have the name of the person who allegedly hacked my account and I am looking for guidance on how to report or ban them from the platform for their actions. It's unsettling for me and everyone else involved, as the content on the accounts involved is not illegal, simply personal pages of internet celebrities.

On January 1st, my old Instagram account "omvr__" was hacked. In the morning, I noticed that the account "pamelaacabello" was offering $[redacted] to the next 10 people who could send her a Spanish word starting with 'b' and ending with 'h'. I jokingly sent in "bah" believing she was genuine and would send the money if I guessed correctly. However, I later realized it was a scam when she asked me to change my email to a suspicious one. Despite my skepticism, influenced by the account's apparent credibility with followers like "@mikenavarrette," I wanted the money and fell for it. Now, the hacker using my old account "omvr__" is trying to deceive my followers by asking them for support codes to pretend to be me. They are attempting to change my followers' emails and extort $[redacted] from them to regain access to their accounts. I urgently request assistance in deleting my compromised Instagram account "omvr__" associated with the email "*****@***.com" to prevent further harm.

I recently received a message from a girl I knew in high school. She offered $[redacted] to anyone who could come up with a word that starts and ends with "D." Unfortunately, after I responded, she had me change the email linked to my Instagram account. I was then locked out of my main account. She insisted I use MoonPay to verify my account, but when I asked for my account back without paying, she demanded a crypto payment instead. I just want my account restored and did not feel comfortable making payments. She claimed my card was suspended, causing me distress as I tried to resolve the issue without involving the authorities. I am still working on regaining access to my account and would appreciate urgent assistance in resolving this matter.

I recently had my Instagram account disabled, and I am unsure why. Although I have not posted for over a year, the account was hacked around 12/11/21 from Ukraine, sending out spam messages. After resetting my password and adding two-step verification, the account was fine until 12/26/21 when it was disabled. Despite following the prompts to appeal, I received no response. I am unable to reach anyone to restore my account, which I've had since around [redacted], under the username czar_curry linked to my email [redacted] I would really appreciate assistance in regaining access to my account or at least an explanation for its removal. I have sentimental photos that I would like to retrieve without having to create a new account. Thank you for any help offered.

(Note: All events regarding my account occurred 2 years ago). Two years back, my Instagram account @DarthPlagiarism was linked to this Facebook account, but unfortunately, I disconnected it. Presently, I am locked out of my Instagram. There is no longer an email (formerly [redacted]) or active phone number associated. I didn't keep any backup codes, and I can't regain access through Facebook since it's disconnected. I have reached out to Facebook and Instagram via multiple emails and reports while my email was still linked. Regrettably, they seem to have misunderstood my issue. They almost resolved the problem but were confused about which account I needed help with. Despite my efforts to clarify, I have received no response. Consequently, I removed my email from my Instagram @DarthPlagiarism account and transferred it to my new account @DarthPlagiarism.if. However, this action left my old account without an email, complicating matters further. Now, I can't use Instagram Support, as it requires an email that is no longer connected to my old account.

Last night, I attempted to access my Instagram account and was surprised to see a message stating it was disabled. I promptly submitted the necessary documentation to appeal the decision, but unfortunately, I have not received a response. This morning, upon trying to log in again, I was shocked to discover that my account had been deleted. I am eager to connect with a representative from Instagram to understand the reason behind this and to explore the possibility of reactivating my account or setting up a new one. It is disheartening that I am unable to locate the link to continue appealing the decision as suggested.

I urgently need assistance! I am currently unable to access my business account linked to @animallovingcare. The account is prompting me for verification by sending a code to an old email address associated with a domain I no longer have access to. I can verify my phone number ([redacted]), link to my Facebook account, and provide other relevant details, but unfortunately, I cannot access the email account. Since it is a business profile, I do not have a personal picture linked to the email profile. At this moment, I am at a loss on how to reach anyone for help.

A few days ago, I received an email alerting me that my Instagram account was logged into from a different device. Following this, I attempted to log in to change my password for security measures and found myself locked out. Despite numerous attempts to reset the password through Instagram's security features, I have been unsuccessful in regaining access. I have been struggling with this issue for three days and am eager to regain control of my account. I have also tried reaching out via phone multiple times with no success in getting assistance.

My account was hacked under a friend's name, and I'm furious about it. My friend's account is jmikerizzle (or something similar), and I noticed on their story that they were offering $[redacted] to the first 10 people who messaged a word starting with "B" and ending with "O". Subsequently, they had me send screenshots of my Instagram profile and change the account's email to "[redacted]". As a result, I'm now locked out of my account... Kindly delete my old account to prevent any further issues.

Hello, I discovered an unexpected login to my Instagram account on January 4, [redacted]. Upon realizing this, I promptly changed my password. The following day, I received a notification stating that my account was disabled for a terms violation. Since then, I have made multiple attempts to reach out to Instagram through different channels in hopes of recovering my account, but I have not received any response. Kindly assist me in resolving this issue.

My Instagram account has been hacked, and the hacker changed the two-step verification. I can't do the video selfie. I've reached out to Instagram, but haven't heard back. The hacker wants me to make a video endorsing his bitcoin investment and send him bitcoin. It's been 2 days, and I'm extremely frustrated and unsure of what to do. Sorry for the rambling. My Instagram handle is alex_andra1233.