Instagram Customer Service Issues

A couple of weeks ago, my phone broke, and although the screen was still working, it was not visible. I was also due for an upgrade to a new phone. When I started using my new phone and transferred everything from the old one, I realized that I couldn't log in to Instagram as it was linked to my old device, which I no longer have access to. My concern is that my email accounts are connected to that old Instagram account, which I had forgotten about. The account I am trying to recover is linked to a phone number, not an email. The account name is dbz4ever__of_2021, and there are photos of my art and my face as proof of ownership. If needed, you can contact me at +[redacted]7. I appreciate any assistance you can provide.

My Instagram account, deniiiiiii_, has been disabled claiming violations of nudity and sexual content which I did not post. I received a password reset link and code on my phone without requesting them and shortly after, my account was deactivated. I consulted with a lawyer and concluded that I did not breach any rules or terms. The three swimsuit photos and one underwear picture I posted were not inappropriate. Despite not receiving any reports about the underwear image, my account was still disabled. Meanwhile, other profiles with explicit content remain active. I have used this account since [redacted] without issues. Groups have tried to extort money to prevent deactivation, but my account was still disabled. Please review and reactivate my account under the username deniiiiiii_. I am willing to verify my identity with documents. Thank you for your attention. I am unable to access the email it was created with but can be reached at [redacted]

My friend's Instagram got hacked, and now my account has been compromised too. I fell for a scam giveaway where they asked for my cash app details, and now the hacker has changed all my information. My username was caroline_harris0321, and they altered it to carolineharris0321_. I need help removing them from my account and getting access back. The email associated with the account has been changed to one starting with an "e", but my real email is [redacted]

Yesterday, I encountered issues logging into my account, suspecting it was hacked. The email attached to my account, [redacted], was switched to c*******[redacted] without my consent. This occurred while attempting to reset my password with my username. Struggling to recall my password has added to the challenge of regaining access. Kindly investigate this matter further and provide me with relevant information. I would appreciate guidance on the necessary steps to recover my account. It is my hope that Instagram improves their approach to addressing such incidents as the given advice has not proven fruitful.

I need assistance deleting my previous Instagram account "omvr__". I recently changed its email to "[redacted]" as "P.C." instructed me to after winning a giveaway, but her account got hacked. I reached out to her new Instagram account with my updated one, and she informed me that Instagram will take 3 months to delete her old hacked account. I fear that my "omvr__" account, set to private by the hackers, might be used to contact my followers and steal their accounts. Since there seems to be no way to recover it, I urge for help in erasing my old Instagram account "omvr__" to prevent any further issues. I was already considering deleting the account, but my primary concern is the safety of my 2.4K followers who might fall victim to the fake giveaways the hackers could run. Thank you for any assistance provided.

I have been threatened by "pamelaacabello" to send $[redacted] USD, or they won't return access to my email associated with my Instagram account "omvr__." I fell victim to a scam where I was waiting for money on PayPal through "[redacted]" on my old Instagram account. "pamelaacabello" has taken over my "omvr__" account and is now posing as me, promising giveaways in exchange for specific responses. I am reaching out for assistance as I fear my followers will be deceived by the hacker's giveaways. Please help me in resolving this distressing situation.

This morning, I came across an Instagram story in Spanish promising $[redacted] to the first 20 people who responded with a word starting in B and ending in H. The account "pamelaacabello" seemed legitimate since it was followed by people I know. However, after following instructions to change my email to "[redacted]" to receive the money, my account got hacked. I quickly contacted Instagram, changed my password, and reported the incident. Unfortunately, my account was changed to private and I couldn't access it. I'd appreciate it if Instagram could delete my old hacked account "omvr__" to prevent further scams. Thank you.

I recently unfollowed a lot of accounts on Instagram to see only my friends' posts, but then I got a message saying my account was compromised. It's been a week now, and I've been trying to fix this issue. When I try to reset my password, it keeps saying it's incorrect. I've tried using my phone number and username for the SMS reset, but most times I don't receive the text. And when I do, clicking on the link just loops me back to the password reset page. I hope someone can help me with this. Thank you.

To whom it may concern, I have been using Instagram for a while now to promote myself as a model and content creator. However, I've noticed a significant decrease in my likes, follows, and story views within just a few days. For example, a story I posted two days ago got over [redacted] views, but my recent story only received 40 views. I haven't changed anything on my end, so I suspect there may be a system issue causing this decline. I'm keen to understand and resolve this problem as I've put a lot of effort into my account, and my insights have taken a negative turn. I look forward to your response and hope we can address this issue promptly. Best regards, @julianwhxs

I had an Instagram account named briiski_yt1 where I run a business creating virtual products for avatars in a game called Second Life. Unfortunately, someone with the Instagram account name DJ showout, sporting a yellow profile picture, contacted me offering to make $10k more in Second Life. However, the person ended up hacking my account, changing the username to therealbriiski._sl, along with the email, password, phone number, and two-step verification code. Despite my numerous attempts to contact Instagram (over 10 emails), they have not taken any action. The hacker is still active on my account, scamming people, using my images, spreading false information, and violating Instagram policies. This situation is damaging my reputation and my business. I am disabled, unemployed, and struggling because of this. I've heard reports of the hacker using fake names like Nikkilove_3.33 to scam people. I just want Instagram to either restore my original email ([redacted]), password (BluesClues1996/), and phone number ([redacted]) or delete the account permanently. I feel helpless and need assistance.

Hello, I need assistance with my Zarina_atelier_nova account. I disabled it six months ago with two-factor authentication using the Duo Mobile app, but lost the backup codes after reinstalling the app. I am unable to activate or log in as I don't have access to the associated email, although I know the password. I desperately need help removing the two-factor authentication or receiving a code to log in. I've been unsuccessful in recovering my account and I hope for your prompt assistance. Thank you.

I am from Manchester, UK, and I noticed some suspicious activity on my Instagram account (@bethel_cxx) when someone messaged me offering money. Although it seemed real, I was cautious. They offered me £[redacted] to prove it was genuine, so I agreed. They then asked me to change my account email to theirs, which now seems like a mistake. After making this change, I was logged out and couldn't access my account as I hadn't updated my phone number since Belgium. Unfortunately, my account was deleted. I am upset as I have had this account for years. All I want is to regain access to my account. The account that hacked me is @_miss_bishop_768.

My Instagram account @thebenyaproject has been hacked. The hacker changed all my information – email, phone number, and set up two-step verification. I've tried to recover my account by following the articles in the help center and contacting [redacted], but the emails only provided details of the changes made by the hacker. The original email [redacted] is now [redacted] The hacker is posting scams and pictures on my feed and story. I am lost on what to do and hoping for guidance from you all. Sending this from a different email for safety. Kindest regards, Benjamin

My account has been disabled for the second time without any valid reason. I need help recovering it as I believe the violations of community guidelines were due to reposting content from multiple people with the same profile. This situation is frustrating and distressing. Please, I urge you to address this issue promptly so I can regain access to my account. It's important that I do not lose my account in this situation.

Help with Recovering Hacked Instagram Account Hello, I'm reaching out because my Instagram account was hacked recently. The hacker posed as my friend Trin and tricked me into sending them a password reset link, allowing them to change my password and take over my account. They are now using my account to target others. attempts to regain access have been unsuccessful as the hacker changed the linked phone number, so verification codes are being sent to them. I would appreciate any assistance in recovering my account. Can you provide a reset password link via email to help me regain control? Instagram: kristenn.anderson Email: [redacted] Phone: [redacted]

My account was compromised. A contact asked for help accessing their account, which led to my own account getting hacked on Instagram. I attempted to reset my password, but the email linked is unfamiliar. The hacker added a two-factor authentication that I never set up. The individual who caused this is demanding a Bitcoin video or payment to regain access, but given the breach of trust, I am hesitant. I created a new account to communicate with them. Restoring my account is crucial as it holds sentimental value after years of use. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.

I am seeking assistance as I have been attempting to recover my Instagram account, which I have had for years. Instagram deactivated my account, and now I am trying to regain access. My account was hacked, and the hacker has since scammed someone pretending to be me. Despite trying various methods, the hacker changed my email and password and set up a login link preventing me from accessing my account. I have contacted Instagram but have not received a response. As an aspiring influencer who uses the account for business, regaining access is crucial. I encountered difficulties when clicking on the email link to secure my account, as it only directs me to the help center. The hacker continues to impersonate me on my account for financial gain. Despite deactivation by Instagram, I now need to verify my identity to regain control. The assistance provided by Instagram has been delayed, exacerbating my frustration over the five months I have been locked out of my account. Your help in resolving this matter is greatly appreciated.

A friend contacted me through both Facebook and Instagram messages, asking for a phone verification number because he got a new phone and needed the code. I shared my number, received a code for a password reset, and sent it to him. I only realized something was wrong when other friends told me I was hacked. Although I never set up two-factor authentication for my Instagram, when I try to recover my account, it asks for a security or backup code that I never created. I have sensitive bank details on my Instagram, so I froze my bank account to be safe. I reached out to Facebook/Meta and followed their instructions to send a code and picture for verification, but I haven't heard back since yesterday evening. What else can I do to resolve this situation?

A person called _Mc20.03_ asked for help signing into their account and requested a link sent to my number. Without checking, I shared the link and got tricked. He logged in, accessed my Gmail, but fortunately did not delete anything. The activity log shows someone from New York, although I reside in Charlotte, NC. I believe it might be an ex from several years ago. I urgently need access to my account to prevent any serious issues. I have evidence in Gmail and have the original link he sent me. He has logged me out from both my number and Gmail. Can someone guide me on the steps to recover my Instagram account? My current Instagram is @the_jollykidd, and my backup is @the_jollykiddd.

I am the account owner. I lost my phone on 22/12/[redacted]. Upon getting a new phone, I attempted to log into my account but forgot my password. I tried to reset the password, but my account was linked to my phone number, and I no longer have the SIM card as my phone was stolen. When I first tried to reset the password, Instagram requested a security code, which I couldn't receive due to the lost phone. Even after retrieving the SIM card, the link Instagram sent led to a blank page or displayed an error message. Occasionally, no link was sent to my phone, and the device I am currently using is not recognized, although I cannot use the previous lost device to log in. The Help Center was unable to resolve my issue. I am unsure of what steps to take next, but I believe one option is for Instagram to resend the security code for the verification form. I am seeking assistance promptly. Thank you. Regards.