IndiGo Customer Service Issues

Hello, I attempted to purchase a ticket from Kuala Lumpur to Delhi for the 3rd of February for Mr. Kapil Gupta. When I made the payment, the amount was deducted from my credit card, but I received an email from Indigo stating that the payment status was declined. I contacted your customer care department, and after discussing the issue, I was advised to try booking again. However, the same problem occurred two more times with different credit cards (Citi Bank and SBI Bank), leading to three failed payments. I eventually used ICICI Net-banking, and although the amount was deducted, I received another email stating the payment was declined. Shortly after, I received an email from [redacted] indicating that the payment was in-process, with Transaction ID 08905b1cfd[redacted][redacted]. When I inquired about my ticket with customer care using the transaction ID, they were unable to locate it and informed me the booking was incomplete due to payment failure. This whole experience has been frustrating as my amount was deducted multiple times, and there seems to be a disconnect between the emails and the customer care response. I have attached all relevant emails/documents. Please respond promptly as I urgently require confirmation of the ticket booking. Thank you, S.G. +[redacted]62

I need assistance as my flight 6e233 from Bangalore to Prayagraj was canceled after we boarded due to technical issues. Engineers were called onboard to fix the glitch, and we were asked to deplane. Despite waiting for 5-6 hours, no help has been provided. Our next flight is tomorrow morning at 6:30 to Varanasi via Chennai. I am with three senior citizens and requested accommodation as per the policy, but the ground staff is not acknowledging the technical issue, blaming it on weather instead. We were on the runway when the mishap occurred, and an announcement was made. I am seeking accommodation or access to the lounge. The service from IndiGo has been disappointing, and I expect better hospitality. Kindly reach me at [redacted] for a prompt solution while I am at Bangalore airport.

My flight, 6E233 from Bangalore to Prayagraj, was canceled after we boarded due to technical issues. Engineers were called onboard to fix the problem. Later, we were asked to deplane. It has been 5-6 hours, and no assistance has been provided. Our next flight is tomorrow morning at 6:30 to Varanasi via Chennai. I am traveling with three senior citizens, and I requested accommodation as per the policy. The ground staff is refusing to acknowledge it was a technical issue, claiming it was due to weather. However, engineers were called on board while we were on the runway. Please provide accommodation inside or outside the airport.

My wife reserved tickets from Doha to Hyderabad for four family members on December 27, [redacted]. I was not permitted to board the flight due to a name discrepancy listed as "Mohammed Khan," even though I have been traveling with this name for years. The supervisor was uncooperative despite showing a previous booking reference with the same name. We asked the call center for help, but they also refused to cooperate. This experience was very inconvenient, especially as a loyal Indigo frequent flyer. I kindly request further investigation into this matter.

I was a passenger on Indigo flight no. 6E [redacted] from Kochi to Kolkata on January 10th. I checked in 3 pieces of luggage, but upon arrival in Kolkata, I did not receive luggage with tag number 6E [redacted] under the name Nilufa Nasrin. I reported this to the staff, who informed me that my luggage wasn't loaded onto the aircraft due to a power bank. I apologize for not following the guidelines regarding this matter. We are flying to Dhaka on January 13th at 12:00 PM and urgently need the luggage as it contains important medical documents for a cardiac patient.

Hello, I booked a ticket from New Delhi to Lucknow. I arrived at the airport one hour before my flight and waited in line for over 40 minutes. When it was finally my turn, the receptionist informed me that I was late and my ticket was non-refundable. I am confused about where I went wrong since I arrived early and waited in line. I encountered two rude receptionists who lacked proper etiquette when interacting with me. I prefer not to disclose their names to avoid causing any embarrassment. Can someone please assist me with resolving the boarding issue? Thank you.

Hello, I am seeking assistance regarding a flight booking issue. I had scheduled a round trip from Delhi to Dubai for February 9th to February 13th, [redacted]. My PNR number is IIYHHZ. I am currently in Dubai on my trip, but I need to return to Delhi earlier than originally planned due to an unexpected emergency. The flight time provided by Indigo for my return journey is 18:20 on February 13th from Dubai to Delhi. I urgently need to change this flight to an earlier time on the same day, February 13th, [redacted]. I kindly request prompt assistance with this matter as I have only one day left. Thank you for your attention to this. Best regards, S. Kspoor

Hello, I recently received an offer letter for Ground staff position at Indigo. I had a similar experience with a selection letter from GoAir Aviation. They conducted three rounds of interviews, including an online test, telephonic round, and HR face-to-face interview. I was asked to pay for a reference ID and take an online test. After scoring 16 out of 20, I sent my marks screenshot and documents. I paid the required fees for each step as requested. Eventually, I completed the telephonic round, where they offered me the main interview and a salary package with additional medical insurance. Due to financial constraints, I hesitated, but they agreed to a partial payment. Despite my limited funds, I managed to proceed with the process. Now, I have received an offer letter from Indigo and seek advice on its authenticity. If you provide an email address, I can share the details for verification. Thank you.

I booked tickets to fly from KUL to Kannur with the PNR [redacted], which was later revised, increasing the transit time between Bangalore to KUL. The new itinerary is now 6E-[redacted]/[redacted]. When I canceled the ticket, I expected no cancellation fees; however, I was charged them. Below are the cancellation details: - Refund Amount: 10,[redacted].00 INR - Cancellation Change Fees: 8,[redacted].00 INR - CGST for Kerala for Change/Cancel Fees: [redacted].00 INR - SGST for Kerala for Change/Cancel Fees: [redacted].00 INR I am requesting a full refund as the email I received clearly stated there would be no cancellation fees. I look forward to hearing from you soon.

Subject: Rejection of IndiGo Voucher Offer I am writing to express my dissatisfaction with the Rs [redacted].00 voucher offered in response to our original agreement of Rs [redacted].00 compensation to be credited to our Indian bank account. The amount spent on replacing the lost luggage was Rs [redacted].00, making the voucher offer inadequate. This attempt to evade responsibility is disrespectful to customers like us. It is disappointing to see such unethical business practices from your company. I urge you to reconsider the compensation offer, as failing to rectify this situation could severely impact your reputation in the long run. Best, Bilas Hazra

I recently booked a flight from Cochin to Male for March 26, [redacted] but due to the current Coronavirus situation and traveling with a child, I have decided to cancel my trip following our government's advice to avoid non-essential travel. I wanted to inquire about the possibility of a refund if the airline cancels the flight. I noticed on the MakeMyTrip app, where I made the booking, that there is an option to request a cancellation waiver due to Covid-19, depending on the airline's policies. We directly canceled with the airlines, and even though we mentioned the reason for cancellation to the customer service representative, we were not informed about the waiver request. I would appreciate any guidance on this matter. The booking was made under the name S. Haridas. Looking forward to your response.

I am inquiring about canceling booking Ref No. JGT6XC for a trip from Mumbai to Mangalore and back, as my son was planning to visit from Japan. Due to the quarantine requirements by the Government of India related to the Coronavirus outbreak, my son has to cancel his trip. The flight to Mangalore, 6E5327 on May 1st, has already been canceled by IndiGo. I kindly request the cancellation of the return flight booking and a full refund. I understand this is a global emergency, and other airlines such as Cathay are providing full refunds. We hope for similar assistance from IndiGo, a leading airline in India. Thank you.

Dear Sir/Madam, I am Rayan Alam, a medical student from AIM-U, St. Lucia. I am writing to address the current global spread of COVID-19. I had made flight reservations with LIAT Airlines (PNR: W46DPV) from Saint Lucia to Barbados, Lufthansa Airlines (PNR: PSV7EW) from Barbados to Mumbai on April 17, [redacted], and with Indigo Airlines (PNR: CLGF3N) from Mumbai to Ranchi on April 19. Due to the border closures implemented by many countries, traveling to India via Barbados and Frankfurt is now prohibited. The closure of the St. Lucia embassy and the uncertainty of when it will reopen for visa processing further complicates my situation. I kindly request the cancellation and full refund of my Indigo Airlines ticket for April 19 as I am a student stranded on this island with restrictions in place. I have attached all the relevant ticket details for your reference. Your prompt assistance in this matter is greatly appreciated. Thank you. Best regards, Rayan Alam

Hello Team, I hope everyone is doing well and staying safe. PNR: WFB2NY Name: Anemsi Nayil I am reaching out for assistance in processing a refund for my Mumbai to Delhi to Dibrugarh connecting flight which was cancelled. I received an email notification at 5:46 pm on my email address, [redacted], containing a non-functional link to process the refund and reschedule the flight. Unfortunately, I could not reschedule due to unavailability of other flights and could not initiate a refund because of the link issue. Consequently, I had to urgently secure another booking. While I was still attempting to claim the refund, I noticed that the flight had been reinstated on your website. However, I had already arranged an alternative flight. I kindly request the cancellation of this rebooked flight and the initiation of a refund for the original booking. I would greatly appreciate your assistance as I proceeded with an alternative booking based on the cancellation notification. I look forward to a positive response. Thank you and stay safe.

Dear Sir, I recently booked a ticket on 18-03-[redacted] for flight 6E [redacted] from MAA to VTZ on 19th March, [redacted]. An amount of Rs. [redacted]/- was debited from my SBI savings account ending in 30xxxxxxx86 via net banking. However, I have not received any confirmation message or email for this booking. The transaction reference is [redacted]7 IGAIINBIX0 with Interglobe aviation Ltd. The passenger name is Anand Vijay Sankar Guntuku. Subsequently, I made another booking for the same passenger and received a confirmation email with PNR NO. WF4MFY. I kindly request your assistance in looking into this matter and arranging for the refund of the deducted amount of Rs. [redacted]/-. Despite attempting to contact customer support multiple times today, I have not received any response. Your prompt attention to this issue would be greatly appreciated.

Dear Sir or Madam, I recently received emails from you stating that clicking to cancel my flight would not incur any cancellation charges. I proceeded to cancel my Delhi to Kathmandu flight scheduled for April 25th, [redacted] using the same PNR for both legs of the journey, XHFVRC. However, when attempting to cancel my return journey from Kathmandu to Delhi on April 27th, [redacted], I encountered a message indicating that the service is not eligible for this PNR. Indigo had rescheduled both flight timings, and due to the current COVID-19 situation, the wedding we were traveling for in Kathmandu has been canceled. The communication from Indigo assured no cancellation charges, prompting us to cancel the outbound flight on April 25th, [redacted], as we will not be undertaking the return journey. I am requesting a full refund for both legs of the journey and ask for assistance in canceling the return booking. I intend to file a claim with MMT for the refund. Unfortunately, I have been unable to contact Indigo's customer service or MMT for assistance. Thank you for your attention to this matter. Sincerely, N. & R. Taneja

I booked a flight from Coimbatore to Mangalore yesterday with the following itinerary: Coimbatore to Chennai 6E605 and Chennai to Mangalore 6E7141. My PNR is XF35PL. Upon reaching Chennai, I received multiple messages about delays and then suddenly got one saying the flight to Mangalore was canceled due to a curfew. I believe I could have managed to reach home if I had made it to the Mangalore airport. This lack of communication is unacceptable, and I feel disrespected as a customer. I ended up choosing a flight to Trivandrum, where I am now under quarantine for a month against my wishes. I am deeply disappointed by Indigo Airlines' handling of this situation and feel immense emotional stress. I can no longer trust your airline, and my family feels the same way. A complete refund is the least that can be done to make up for this ordeal. Thank you for your attention. -Sincerely, A Disheartened Customer

I booked a flight from Coimbatore to Mangalore yesterday with a layover in Chennai, with the flights being Coimbatore-Chennai 6E605 and Chennai-Mangalore 6E7141. The PNR is XF35PL. After arriving in Chennai, I received multiple messages about flight delays, only to later find out that the flight to Mangalore was canceled due to a curfew. Despite the curfew, I believe I could have made it home if I reached Mangalore. I am disappointed by the lack of communication and the sudden cancellation. I was given the option to choose another destination and ended up in Trivandrum where I am now in quarantine for a month. This was not where I intended to go. The emotional stress caused by this situation has been overwhelming, and I am deeply hurt by the airline's irresponsible behavior. Unfortunately, I cannot trust this airline again, and neither will my family. Thank you for the service provided. -Sincerely, Deeply hurt customer

I had booked a flight from Coimbatore to Mangalore yesterday with a layover in Chennai. The flight details were Coimbatore to Chennai on 6E605 and Chennai to Mangalore on 6E7141 with booking reference XF35PL. Unfortunately, upon reaching Chennai, I repeatedly received messages about delays and then I was shocked to learn that the flight to Mangalore was canceled due to a curfew. I believe I could have made it to my destination if I had been informed earlier. I had to choose Trivandrum as an alternative destination, which has led me to be under quarantine for a month. This experience has caused me immense emotional stress and I regret ever trusting this airline. My family and I will not be flying with them again after this disappointing incident.

I booked a flight from Coimbatore to Mangalore yesterday. The itinerary was Coimbatore to Chennai on 6E605 and Chennai to Mangalore on 6E7141 with PNR XF35PL. However, upon reaching Chennai, I received notifications of delays and then that the flight to Mangalore was cancelled due to a curfew. I feel let down by the lack of information and responsibility from the airline. I was eventually offered a reroute to Trivandrum, where I had to undergo a month-long quarantine. This experience has left me emotionally stressed, and I doubt I will trust this airline again. A refund seems like the least that could be done to address this situation. - Sincerely, A Disappointed Customer.