IndiGo Customer Service Issues

Subject: Employment Offer at Jaipur Airport Date: May 22, [redacted] Dear Nilesha, We are pleased to extend to you an appointment at our organization for the position of Air Ticketing at Jaipur Airport. Your training is scheduled to commence on June 25, [redacted], with your official start date set for August 09, [redacted], at Jaipur Airport. During the initial 45-day training period and one-month probation, your progress will be evaluated, leading to your transition from a trainee to a probationer. Kindly review the special terms and conditions outlined in Annexure – A1. Compensation details specified in Annexure – A, and the terms of employment will be governed by Annexure – B. Please ensure the accuracy of the documents you've provided as part of the employment process. Your acceptance is contingent on your medical clearance. As a token of acceptance, please sign and return a duplicate of this offer letter. We welcome you to our team and wish you a successful career with us. Best regards, [Company Name]

On the 7th of September [redacted], I boarded Indigo Flight number 6E [redacted] from Lucknow to Bangalore. During the flight, I received my pre-booked non-veg meal, a chicken tikka sandwich, from the airhostess. Despite feeling hungry, the sandwich tasted dry and off. Upon finishing it, I noticed the sticker inside showing it had expired on the 4th of September. I was shocked. I confronted the airhostess who blamed the caterers. Despite feeling sick and concerned about food poisoning, the cabin crew's apologies and offers of replacements were inadequate. Refusing to hand over the wrapper, I allowed them to take a photo. This experience has severely damaged my trust in Indigo Airlines. I seek an urgent explanation and resolution. I have attached images of the sandwich wrapper, date sticker, and my boarding pass. - Rashmi Saran

Hello, I recently received my card, but unfortunately, the PIN number was not included. I tried to use the card at a casino ATM and encountered issues. After withdrawing $60, I was charged a $8.99 fee. The ATM provided a receipt which I presented to the casino cashier, but they asked for a PIN number which I didn't have. Despite my efforts to cancel the transaction, I was directed to contact the credit card company. I didn't receive the cash, and when I called for assistance, the representative accused me of lying. I am seeking a refund of $68.99 back to my card. I appreciate any help in resolving this matter.

I am requesting a refund for an overcharged amount. We booked return flight tickets for 2 individuals with booking reference QL25QH on September 17th from Mangalore to Chennai for an afternoon flight. However, the tickets were mistakenly booked for a morning flight. We immediately contacted your representative to explain the error and proceeded to book new tickets for the intended afternoon flight. The representative acknowledged the mistake and agreed to refund the morning flight tickets. Despite this assurance, we have not received the refund or any communication from your end. Our attempts to email you have been unsuccessful as all messages are being returned undelivered. We kindly ask for your prompt assistance in resolving this matter.

I made a booking on September 17, [redacted] for a return ticket from Chennai to Mangalore with the booking reference QL25QH. However, there was a mix-up as the booking was made for the morning flight at 9:30 AM instead of the evening flight at 14:15 PM that we originally requested, possibly due to a system error. Upon realizing the error, we quickly booked another ticket for the evening flight within an hour. I contacted your representative to request a refund for the morning flight ticket, which he agreed to process. I have yet to receive the refund and would appreciate your assistance in resolving this matter promptly.

I would like to provide a detailed account of my mother's experience at the airport. On 11-10-18, she arrived at the airport at 4:45 A.M for a 5:40 A.M flight. Despite having her ticket printout and hand baggage, she was directed to security without her boarding pass, being assured she could obtain it at the gate. When security requested the boarding pass, she was sent back to check-in. Due to a language barrier since she only speaks Hindi, communication was challenging. The airport staff's refusal to assist or provide proper guidance led to delay and stress. They even asked for a Rs 20,[redacted] payment to switch flights urgently. Despite attempts to contact Hyderabad airport and Indigo for help, no assistance was provided. This lack of support and miscommunication led to a missed flight. I request a refund or urgent alternative arrangements to reach her destination promptly. Passenger: Asha, Flight: Indigo 6E717, PNR: UGDJ4T.

Dear Indigo, I booked luggage from Vijayawada to Hyderabad. The flight was delayed by 80 minutes, causing a tight check-in time in Hyderabad. Indigo crew said the baggage would be sent directly to the flight, but at check-in in Hyderabad, I was told it may go on a different one. Since I couldn't return to Sharjah, I asked for it to be sent to Abu Dhabi instead. They mentioned transferring it to Mumbai first. They gave me a Property Irregularity Report #[redacted] [redacted] [redacted] and promised an update by 8:00am, but I haven't heard back. Please assist in locating my baggage. Best regards, Naveen.

I have not received the refund amount for my cancelled booking yet. My booking reference is BHLHPA, and it was cancelled on October 6, [redacted]. The refund process should be initiated immediately upon cancellation. I booked directly through IndiGo, and according to their policy, the refund should be credited to my credit/debit card or bank account within 5 to 7 working days after cancellation. If a reservations credit shell was chosen, I should be able to use it for future bookings within one year. The refund amount is INR 9,[redacted]. For hassle-free travel, IndiGo offers extra services like prepaid excess baggage, snack pre-booking, Fast Forward service for early baggage retrieval, and travel assistance. Contact information and the company details for Makemytrip India Pvt Ltd are provided in the email.

I, Prof. S.C. Barua, traveled from Guwahati to Mumbai on November 19th, [redacted], on flight number 6E433, occupying seat 1B. Upon arrival in Mumbai, my trolley bag was received without the lock. I promptly filed a complaint with your staff, who provided me with complaint number CK2Z6U. Regrettably, upon inspection, I found that a Marco Polo brand full sleeve shirt valued at Rs. 5,[redacted].00 and two US $[redacted].00 currency notes were missing from my bag. The breach of security resulting in a broken lock and stolen items is deeply concerning. I am reaching out to you in the hope of a swift resolution; otherwise, I will have to escalate this matter to the appropriate authorities. Your personnel at Mumbai luggage services possess a photo of the unlocked bag. Thank you for addressing this promptly. Best regards, Prof. S.C. Barua

Good evening. I've never experienced so much stress trying to reschedule a booking in my whole life. This will be my first and last booking with Indigo. For the past 10 days, I've been attempting to change the flight travel from TRZ to BOM on 22/12 at 12:10 pm to 20:10 on the same date for 12 passengers with 3 split PNRs. The price went from RM [redacted] plus to RM [redacted] plus, and I'm unable to make the payment difference. We are a group of 20 Malaysian people. My booking PNRs are PBVD5S for 9 passengers, D8PG5L for 1 passenger, and DHPE7N for 2 passengers (one way). We would like to keep the same timing as PNR NYIFKL. I have faith in your excellent service as I have 5 bookings with Indigo and recently became an Indigo member. Despite the free membership, it seems like a waste. I have been frequently traveling to India since [redacted], mostly with large groups for pilgrimage tours. Previously, I used Jet Airways and later SpiceJet. I undertake these trips multiple times a year. I would appreciate it if you could address my issue promptly, or else I may need to cancel the above 3 PNR flights from TRZ to BOM. Looking forward to a satisfactory response from Indigo. Thank you, Parames.

Last Friday, I contacted your customer service department about a mix-up with a parcel I received. After a 40-minute wait, the call disconnected one minute into the conversation. No callback was received, so I had to endure another 40-minute wait to reconnect. I explained that I received a "soft foods" recipe book with my name on the outside but intended for Tanya Stemberger inside. The customer service rep confirmed the Ruth Ware book set had sold out and only offered the option of separate books. I opted for the individual books priced at $24.99 each. However, upon receiving the order, I was disappointed to find one smaller book valued at $12.99 instead. I am reaching out via email to save time. I expect a resolution to this issue promptly, along with appropriate compensation for the inconvenience caused.

I booked a flight from Muscat International Airport to Calicut International Airport with Indigo for my elderly mother. However, upon speaking with the airline, I was informed there is no direct flight as initially stated. My mother cannot take a connecting flight alone so I am requesting to change the destination to Cochin International Airport or receive a full refund. The ticket was booked on October 3rd and confirmed then. If unable to change the destination, I request a full refund to my Fedral bank NRE account where the booking was made. If not feasible, I can provide my NRO account details for the refund process.

Dear Sir, I am writing to address a concerning experience my mother, Mrs. G.J., had during her recent flight booking from Tirupati to Dehradun with her colleagues on Indigo airlines. On December 28, [redacted], she encountered an issue during her layover in Hyderabad where she was instructed to collect and re-check her luggage, causing her to miss her connecting flight due to the short layover time. This unexpected turn of events led her to bear the burden of rebooking a flight for the following day, arranging an unplanned stay in Hyderabad, and enduring significant stress and inconvenience, especially as she is over 50 years old. It is disheartening that she was not provided proper assistance or guidance during this process, leading to financial loss, mental distress, and an overall unpleasant travel experience. Attached are all the relevant flight tickets for your reference. I urge you to thoroughly investigate this matter, acknowledge the shortcomings in the service provided, and ensure that such incidents are addressed and prevented in the future to uphold the trust and satisfaction of customers like my mother. Sincerely, G.J.

Hello, I am Nirav Mehta. Five days ago, I applied for a job at Surat Airport in Gujarat through auiker.com. Since then, several individuals from different cities have contacted me claiming to be affiliated with Indigo Airlines. They conducted a phone interview discussing salary details and later requested job fees to be deposited in a provided account. I urge you to investigate this matter, hold auiker.com accountable, and update me on the situation. You can reach me at [redacted] Thank you.

I recently booked a flight for today, January 18, [redacted], on flight 6E [redacted] from BLR to COK. My flight was scheduled for 6:40, with a boarding time of 5:55. I arrived at the airport at 5:55 but had difficulty obtaining my boarding pass until 6:12. Although the flight was rescheduled to 8:35 due to weather conditions, I am perplexed as to why I was not given the boarding pass earlier. The lack of guidance for travellers arriving late was disappointing. Despite issues like fog affecting travel time, the staff's response seemed harsh for a mere 5-minute delay. I hope to receive a meaningful response to this incident, as my travel plans were disrupted, incurring expenses for the tickets, transportation, and accommodation. The experience has left me feeling frustrated and let down by the airline's customer service. I await a satisfactory resolution to this matter to determine my future interactions with Indigo.

Hello, my name is Piyush Kumar S. On February 6, [redacted], I booked flight 6E-[redacted] from Hyderabad to Guwahati at 9:20 AM for four passengers - Piyush Kumar S., Ritika S., Varda S., and Tejas S. Our PNR number is IYKZQY. Unfortunately, due to heavy rush and lack of information from the staff, we arrived four minutes late at the boarding counter at 8:39 AM. The staff informed us that the boarding was closed, and despite explaining our situation with two small children, we were asked to take a new flight. At the ticket counter, the service was slow, and when I inquired about it, the staff was rude and unhelpful. We were then asked to pay Rs. 22,[redacted] for a new flight, even though it was advertised online for Rs. 17,[redacted]. The next day, on February 7, [redacted], our flight was further delayed by 1.5 hours after we had already arrived early at the airport with tired kids. The staff's behavior throughout the experience was remarkably rude and unwelcoming, leaving a lasting negative impression. This encounter has made me reconsider future bookings with your airline.

On January 24th, I flew from Bengaluru to Agartala with my 6-year-old son. At the Bangalore airport, Indigo staff requested my photo ID, which I provided, allowing us to proceed through security. Our trip was smooth, and we enjoyed traveling with Indigo. On February 2nd, during our return trip from Agartala to Bangalore, we faced difficulties with Indigo staff. They insisted on my son's photo ID, causing distress. Despite my injured hand, they delayed us until my husband sent our son's Aadhar card via WhatsApp. The staff, particularly Sumana Nath, and another individual whose name I can't recall, were involved in this ordeal. I hope Indigo addresses this issue and improves customer service. In Agartala, I asked Sumana Nath for contact information to file a complaint but received the wrong email, leading to bounced emails. Therefore, I'm attempting to share my experience here. Thank you. Warm regards, Jhilam

Hello, I am traveling from Chennai to Bangalore and then to Indore on a connecting flight. Unfortunately, my Bangalore to Indore flight has been canceled. Now, as I am looking for the next available flight options, it indicates that baggage checking has already been completed for the Indore flight. However, I had only checked my baggage for the Chennai to Bangalore leg of the journey, and now I am unable to modify the Indore flight. The ticket details are as follows: 1) Chennai to Bangalore - Flight Number: 6E6251 2) Bangalore to Indore - Flight Number: 6E [redacted]

I flew from Goa to Delhi via Surat. My luggage has not been handed over to me since yesterday. The airport staff mentioned I would receive it in Delhi, but no one has made an effort to find it yet. Flight: 6E [redacted] Seat: 12F Booking Reference: MMGG4R Status: Confirmed Date of Booking: 16Feb19 05:09:42 (UTC) Payment Status: Approved *Booking Date is in UTC, all other times are local. IndiGo Passenger: 1. Mr. Arvind Dias Flight Information: Date From (Terminal) Departs Flight Number Check-in/Bag drop closes To (Terminal) Arrives Via 21 Feb 19 Goa 19:45 6E [redacted] A320 19:00 Delhi (T2) 23:30 Surat I need to report to your office, as the passenger is facing inconvenience through no fault of mine. Please locate my baggage immediately.

I am experiencing ongoing difficulties with my Indigo Platinum card. In the past, there was a fraud concern on my bank card, resulting in a replacement being issued. Unfortunately, during a 24-hour freeze on my bank account for security reasons, a payment attempt was declined by Indigo. Despite my efforts, using the same legitimate checking account as before, my payments continue to be rejected, impacting my credit score. I have contacted my bank, Chase, regarding a letter requested by Indigo to confirm the legitimacy of my account, but Chase is unable to provide such documentation. Despite explaining my situation to numerous representatives and supervisors at Indigo, the issue persists, causing frustration and financial repercussions. I am seeking assistance to resolve this matter promptly. Thank you for your attention.