Ikea Customer Service Issues

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After contacting customer service to cancel an order, the initial representative did not inform me that the delivery fee wouldn't be refunded. Subsequently, I learned from online sources that the delivery fee is non-refundable. During a follow-up call, another representative claimed to have the authority of a manager and denied my requests to speak with a manager. After being put on hold, I was assured I would receive a full refund, but when the refund was processed, it was incorrect. Even accounting for the non-refundable delivery fee, the amount was still inaccurate. The lack of proper notice from the delivery team is also concerning, as I only received a 9-minute heads-up before their arrival. I am requesting a full refund and ask that the company address these issues promptly to avoid misleading customers in the future. Reference number: [redacted]2. Order number: [redacted]15.

I contacted customer service to cancel my order, but the first representative did not inform me that the delivery fee would not be refunded. After researching online and learning about the policy, a different representative claimed to have the authority of a manager and refused to escalate my call. Despite my repeated requests to speak with a manager, I was not allowed. Eventually, the representative said I would receive a full refund, but when it was processed, the amount was incorrect, even without factoring in the delivery fee. I feel like I've been deceived, especially because the delivery person did not give me adequate notice before arriving. I've also reached out via email numerous times without any response. This situation has left me feeling undervalued and taken advantage of. Reference for IKEA:[redacted]2, Order #: [redacted]15

I recently contacted customer service to cancel my order, but the first representative did not inform me that the delivery fee was nonrefundable. When I called back and was informed that the delivery fee would not be refunded, I asked to speak with a manager multiple times, but the representative claimed they could do whatever the manager could. After being put on hold, I was assured that I would receive a full refund. However, when the refund was issued, it was for an incorrect amount, even without the delivery fee. This experience has left me feeling like I am being taken advantage of. Additionally, the delivery was not handled appropriately as I only received a 9-minute notice. Despite emailing multiple times about these issues, I have yet to receive a response. I am extremely dissatisfied with the service provided and demand a full refund for my order.

I contacted customer service to cancel my order, but the initial representative did not mention that the delivery fee would not be refunded. When I called back after reading online that delivery fees are non-refundable, another representative claimed they had the same authority as a manager and refused to connect me with any. After being placed on hold, they assured me I would receive a full refund. However, upon receiving the refund, the amount was incorrect, even excluding the delivery fee. The lack of proper notice from the delivery person was also frustrating, as they only gave 9 minutes warning before arriving. I have reached out via email multiple times without any response. This experience feels like I am being taken advantage of, and I expect a full refund promptly.

Hello, I am seeking assistance with making revisions to an Ikea kitchen design that was initially started with the help of the Ikea design center. I am experiencing difficulty logging into the system through my computer's browser. The login function has only been successful when accessed from the Ikea store in Ottawa. I would like guidance on completing the kitchen design for a new house construction and information on how to proceed with ordering the kitchen components. I am curious if Ikea is still providing kitchen deliveries while the stores remain closed. The Ikea employee at the store generated a new email for my design; however, it is not a functional email account. The email provided is: [redacted] The password assigned for this account is: Kitchen2019. I am hopeful for assistance in accessing my design online to finalize the layout or to collaborate with a staff member virtually to complete the design. You can also reach me at [redacted]. Thank you, Avalyne

Dear Sir or Madam, We are a company in the logistics sector that already delivers for IKEA in partnership with Rhenus Logistics. I am reaching out because we are interested in potentially switching our delivery services. We have learned that pickups can be arranged not only through Rhenus Logistics in Dusseldorf but also directly through IKEA in various city branches. This would benefit us as payments would no longer be based on a fixed daily rate but determined per customer. If you are also interested in exploring a partnership, I would appreciate an invitation for a personal meeting to discuss the points mentioned above in detail. Sincerely, Kawa Younes Younes & Hassan Logistics Vorstadtstrasse 8 [redacted] Bochum Tel: [redacted]3

I contacted customer service to cancel an order, but the initial rep didn't mention the non-refundable delivery fee. After researching and finding out about this policy, another representative claimed to have the authority of a manager but avoided connecting me with one. Despite assurances of a full refund, the amount I received back was incorrect, even without the delivery fee. Not only was I dissatisfied with the refund, but I was also upset by the lack of notice given by the delivery person before arriving, only providing 9 minutes warning. I demand a complete refund and better training for your representatives to avoid situations like this in the future. It has been frustrating not being able to reach customer service due to high call volume. IKEA reference number:[redacted]2 Order number [redacted]15

Hello, yesterday I tried to purchase a kitchen online and benefit from the 30% off doors promotion. I already had a planning appointment and made some slight changes to the kitchen, but I know exactly what I need. However, at checkout, some items were removed as "not available for delivery or collection." I decided not to proceed with the order. Upon reflection, I am curious if these items might become available at a later date and if there is any guarantee for this. I also want to confirm if I can still place the order and receive the 30% discount. The items missing from my order were 2 x 60cm METOD cabinet base frames, 2 x 30cm METOD wall cabinet frames, and a METOD 60cm base cabinet with 3 drawers. I am interested in purchasing a Voxtorp white high gloss kitchen. Thank you. - A.L.

On Monday, May 4th, I used the Kitchen Design Tool to order a kitchen but encountered issues reaching the planning department for a design review. I made a payment of £[redacted] through PayPal to IKEA Limited. After finally booking a meeting on May 8th with Eleanor Ford from the Norwich branch, she was able to enhance my design and include necessary components. The refined design details are as follows: Project Name: Review- Remote Plan Project Number: 0[redacted]-[redacted] Eleanor needs to submit the design for peer review before finalizing the order. We arranged to complete the order on May 14th. Considering the design's complexity, I believe it's best to cancel the £[redacted] order from May 4th and place a new order for the verified design priced at £[redacted]. I am wondering if you can assist with canceling the PayPal transaction or if you would prefer to handle the cancellation on your end.

I received my order today, but unfortunately, 26 pieces are missing out of the 66 I was supposed to receive. The delivery only included 40 pieces. My order number is #[redacted]37-[redacted]-1. Ikea had indicated in an email and phone call that the entire order would arrive today. I haven't received any updates about items being out of stock, so I believe everything should have been delivered. I've tried to contact customer service, but the phone line disconnects immediately, and the email system seems to only handle order cancellations. I urgently need to speak with a representative to ensure they are aware of the missing items and to arrange for any outstanding pieces to be expedited, even at an additional cost.

I utilized Ikea's online cancellation form to cancel both of my orders three weeks ago. After not receiving any updates a week later, I contacted the hotline number listed on the USA website. It took multiple attempts and a considerable amount of time to reach a representative. The agent confirmed the cancellation of my orders, mentioned the refund amount, and provided receipts as evidence of the process. I am facing an urgent situation due to recent changes in immigration laws and will no longer have a residence to receive these orders. Unexpectedly, a delivery arrived last week despite my timely cancellation. I haven't opened the parcel yet. Numerous tries to contact the hotline were unsuccessful. My refund only reflects $44 for one canceled order, but based on the attached confirmation receipts, I am still owed $69.94 plus $10 for freight for order number [redacted]9. I have emailed multiple addresses requesting the remaining refund for order [redacted]9. The Return facilities are closed, and I am unable to return the unopened box before moving out. I urgently need Ikea to address my case, issue the outstanding refund, and arrange to retrieve the unopened item as I depart soon. I have left a note refusing any additional deliveries. Your prompt assistance is crucial. Thank you. Fionnuala

Hello, I placed an order with IKEA over a month ago, and unfortunately, the delivery has been delayed multiple times due to the pandemic. I'm frustrated with the continuous delays and would appreciate it if you could expedite the shipment of my mirror. Can you please provide me with a new estimated delivery date? Order number: [redacted]59