Hyatt Hotels and Resorts Customer Service Issues

I have my Hyatt Gold Passport number, but I cannot remember my password. I think Hyatt has either [redacted] or [redacted] as my email address. I need to update my profile with my new email and address. Please send the information to my new email, [redacted] Thank you for your help!

I recently received an email dated December 8, [redacted], from you concerning my Hyatt Membership points amounting to 58,[redacted], which are set to expire by December 31, [redacted] if left unused. Despite my attempts to contact you since then, I have faced long wait times on hold. Given the impact of Covid and other health issues, I have been unable to utilize my Hyatt points. I am inquiring about the possibility of an extension due to the circumstances. Alternatively, if an extension is not feasible, I am aware that purchasing 1,[redacted] points for $24.00 would keep my existing points active. I seek guidance on the steps I can take to prevent my points from expiring. Thank you.

I attempted to book a room at my local Hyatt through an online ad but encountered issues. After calling the hotel directly, I spoke to a helpful person who addressed my concern about booking a room for the evening. Although I was able to secure a room for two nights at a good rate, I wanted to extend my stay to four nights. The staff member advised me to call back on Friday night to likely extend my reservation. However, my subsequent attempts to contact the front desk led to being redirected to a busy call center, where I faced unhelpful responses and long wait times. Feeling frustrated, I eventually reached out here for assistance.

Subject: Assistance Needed with Hotel Reservation at Hyatt Herald Square NYC Hello, I am seeking assistance for my upcoming trip to NYC. I have booked a 4-night stay for my daughter Theressa and her boyfriend, Michael Grey, from October 13th to 17th at Hyatt Herald Square. There seems to be a mix-up with the reservations; one under my husband Terry McTaggart's name for 3 nights and the other under Michael Grey for 1 night. I would greatly appreciate it if both reservations could be combined under the name Michael Grey for a seamless check-in experience. Additionally, it would mean a lot if there are any special arrangements that can be made to make this occasion memorable, such as flowers or chocolates in their room. I have been trying to resolve this issue for two days and would like confirmation that my request can be accommodated. I trust Hyatt for its exceptional service in our travels worldwide. Thank you for your assistance. Nancy M. Belleville, Ontario, Canada

I need assistance, please. My name is Nancy McTaggart. My daughter, Theressa, and her boyfriend are planning to travel to NYC from October 13 to 17 for a special occasion. I arranged two separate bookings for a 4-night stay, but there seems to be a mix-up with the names on the reservations. One reservation is under my husband's name, Terry McTaggart, from Oct 13-16, and the other under Michael Grey for Oct 16-17. I would greatly appreciate it if both reservations could be combined under the name Michael Grey for a 4-night stay in a king-size room. Additionally, I inquired about any special offerings for this occasion, such as flowers or chocolates in the room upon arrival, to make their stay memorable. I have been trying to resolve this matter for the past two days and would like confirmation that my request can be accommodated. I chose Hyatt due to its reliability in our travels worldwide. Thank you for your assistance. Nancy McTaggart