Hyatt Hotels and Resorts Customer Service Issues

Hello, we made a booking on December 20th with reference number [redacted]6 after speaking directly with the hotel. We thought booking in advance would secure the best rate. However, receiving a marketing email now shows a lower rate of $[redacted].10 compared to the $[redacted].10 we paid. While the difference isn't significant, being seniors, we watch our expenses closely. As loyal Hyatt members, we are hopeful for some form of compensation or reward. If unable to adjust the booking, a small credit at the hotel for our evening drinks and snacks would be appreciated. Thank you, T. Potter.

During our stay at the Hyatt booked through Hotels.com, we encountered multiple unexpected charges. We paid extra for parking, which was not clearly noted on the site. The valet was impolite and made unwelcome comments about the cleanliness of our car. The next day, we discovered a pending charge on our account that was not explained at check-in. Despite assurances that it would be reversed, the charge not only went through, but it also caused overdraft fees totaling $[redacted]. After contacting the hotel, they claimed it was the bank's issue. However, the situation escalated over the weekend, with more charges hitting our account and additional overdraft fees. Consequently, our account is now overdrawn by nearly $[redacted] due to these unforeseen financial setbacks. This entire experience marred what was supposed to be a relaxing family trip and left us in a difficult financial situation.

Hello, I'm Parminder Singh, currently staying in Room [redacted] at Hyatt Chandigarh since November. I have been a loyal customer of Hyatt worldwide, but I am truly disappointed in the service I have received here. The room I'm staying in has a water issue where it turns cold in the middle of a shower, despite multiple complaints. There are small ants everywhere, even on the bed, which is unexpected from Hyatt. Every time I order food, something is missing, and after several complaints, the careless behavior continues. I feel let down as the service does not meet my expectations for the money I am paying. Comparing it to my previous experience at JW Marriott Chandigarh, their service was exceptional. If I do not hear back, I will have to leave negative reviews and consider alternatives to Hyatt in the future. I hope to see improvements in the service. Thank you, Parminder Singh +[redacted]6 +[redacted]60

I recently stayed at a hotel in Montego Bay, Jamaica, that was advertised as a 5-star property, but in my opinion, it was more like a 2-star hotel. During the 6 days I spent there with my partner, we were constantly harassed on the beach by multiple massage therapists, which was very disruptive to our stay. I spoke with one of the spa therapists and learned that the General Manager, who also acts as the financial controller, had made some unpopular decisions such as reducing their commission and adding an extra charge of 15% on spa services. This experience has made me question the hotel chain's reputation. I believe the management needs to investigate these issues for themselves. Thank you, Concerned Guest.

Subject: Delayed Response to Complaint - Room Stay at Hyatt Regency Creek Heights, Dubai To Whom It May Concern, I am writing to follow up on an email I sent on January 20, [redacted], regarding an unsatisfactory experience at the Hyatt Regency Creek Heights in Dubai where my family and I stayed from January 8 to January 14, [redacted]. Upon our arrival, there were issues with the check-in process for my family, especially my parents-in-law who do not speak English. Despite our efforts to request an early check-in, there were delays that inconvenienced us. I raised these concerns with the staff but unfortunately, no satisfactory resolution was offered during our stay. It appeared that guests who were English speakers were given preferential treatment, while those who needed assistance due to language barriers were overlooked. This lack of attention to customer needs was disappointing. I would appreciate a prompt response and resolution to address these issues. Sincerely, Dr. A. Jovcic

I stayed at one of your hotels a couple of years ago for an honor society conference, and since then, I have been inundated with robo calls offering special deals. Despite repeatedly requesting to be removed from your call list, the calls persist. When I tried speaking to an agent to address this, they abruptly hung up as soon as I expressed disinterest in the offers. This unprofessional behavior is unacceptable. I do not want to receive these calls, and I vow never to stay at your establishments again. I even resorted to blocking the number, only to receive the same offer from a different number. The calls disrupt my work, classes, and internships. If I receive one more call, I will involve the State Attorney General's office. This experience has severely impacted my view of your company. As both my husband and I frequently travel, and I am an alumnus of the largest international honor society, I intend to inform headquarters of your practices. Despite having previously booked entire venues for our conferences, we will not be spending any more money at your establishments.

My spouse and I had a poor experience at the Hyatt Place in Chapel Hill, NC last weekend. We had a post-Valentine's day stay planned with dinner reservations at 5pm and a UNC basketball game later. When we arrived early at 2:30pm, our room wasn't ready. We left to run errands expecting a call. By 3:30pm, we hadn't heard anything and when we returned, the room was still not ready. Despite being told no other rooms were available due to full occupancy, we were eventually given an "upgraded room," without much noticeable difference. The delay caused us to miss our dinner plans and settle for pizza. We were promised management would reach out but have heard nothing after 5 days. As Hyatt members, we are very disappointed with the service and follow-through, leading us to reconsider future stays with Hyatt.

I am reaching out to inform you of the cancellation of our reservation (#[redacted]3) at Hyatt Place Waco-South hotel. I would like to outline the reasons behind this decision: 1. The Change Starts Here section following the Black Lives Matter heading in your Reservation Confirmation email was found offensive and perceived as racially biased. 2. Racism entails discrimination based on race or ethnic origin. 3. Systemic racism is deep-rooted and exists universally. 4. While acknowledging racism, I contest the presence of systemic racism in the United States, citing the terms of a Black President and a woman of color as Vice President as evidence to the contrary. 5. Expressing a preference for women and people of color in the "Who We Employ, Develop, and Advance" section could be deemed discriminatory. 6. Similarly, showing favoritism towards Black-owned and minority businesses in the "Who We Buy From and Partner With" section may also be considered biased. 7. Personally, I view Black Lives Matter as a domestic extremist group, associated with destructive activism, and espousing cancel culture. Given these reasons, I choose not to support Black Lives Matter through my hotel reservation and request the cancellation of my World of Hyatt membership ([redacted]12Y). Sincerely, Richard L. R., Jr.

I have been on hold for over 30 minutes, so I am going to try Chat. I booked a reservation at Hyatt Place Boulder/Pearl Street from 8/3 to 8/7 with confirmation [redacted]0. We decided to stay in Denver instead, and I want to change my reservation to Grand Hyatt Denver for the same dates, with 2 rooms for 2 adults per room. I am a member with member number [redacted]93R. I forgot my password and cannot reset it online, as it prompts me to call. I was on hold for over 30 minutes yesterday trying to reset it. The membership rate online is $[redacted] per night per room. Can you assist in changing my reservation?

I've been waiting on the phone for 45 minutes now. We need to cancel our reservation for Sunday night, July 11th, due to a family issue, but we plan to keep the Monday reservation at the Hyatt Manchester on 1 Market Place in San Diego, CA. Our confirmation number is [redacted]7. As frequent Hyatt customers, we anticipate receiving a refund for the Sunday night reservation. Can you please confirm that we will get a refund for the Sunday night booking?

I am reaching out to confirm the reservation for two rooms at Hyatt Regency Bethesda with confirmation numbers [redacted] and [redacted] for our arrival on Friday, July 16th. We hope that the rooms can be allocated close to each other, ideally on the same floor. I attempted to contact your customer service line and live chat, but unfortunately, the wait time was extensive, and live chat support was unavailable, contrary to the recorded message. Please get in touch via email at [redacted] or feel free to call or text at [redacted]. Thank you. - Jeff D.

I am part of an organization hosting a conference in June [redacted] at the Hyatt Riverwalk hotel in San Antonio, Texas. I require details about room options, bed sizes, and pricing before making reservations. The group is the National Association of County Veteran Service Officers, and I am looking to book two rooms from June 3 to June 11, [redacted].

Subject: Urgent Help Needed with Reservation at Hyatt Regency San Antonio Riverwalk Hello, On July 1, [redacted], I made a reservation at the Hyatt Regency San Antonio Riverwalk for a Riverbend Suite for two people from Dec. 13-15, checking out on Dec. 16, [redacted]. The confirmation email I received appeared correct initially. However, on July 2, [redacted], I received another email stating my reservation had been changed to a "1 King Bed" room for 4 people. Confused, I called the hotel and was informed by "Jose" that the initial reservation was for the parlor only, and a King Room was added to accommodate two more people. I am quite perplexed and upset by this sudden change. I have tried contacting the hotel multiple times but always end up on hold. Due to hearing difficulties, I prefer email communication for better understanding. Kindly assist in resolving this issue as soon as possible. Thank you.

I have a reservation booked at your hotel for the upcoming Smith Drug Company Trade Show with confirmation number [redacted]0. I had planned to check in on Friday, August 27th, and check out on Sunday, August 29th. Unfortunately, Smith Drugs now requires all attendees to be vaccinated, which I am unable to comply with. Due to this new requirement, I would like to cancel my reservation. Please proceed to cancel the room booked under Visa ending in [redacted]. Thank you. Sincerely, Ann S.

I noticed a $0.01 charge on the card linked to our August 12 - 18/21 booking, followed by a credit for the same amount. Unfortunately, we lack the necessary documentation for our accounting records. My name is D.W., and our team stayed at your establishment during the NACC conference. It appears there was an accidental overcharge of $0.01 on the credit card we used. Could you please provide us with a document detailing the overcharge and subsequent credit to rectify this issue? Thank you.

During my visit to a Hyatt in downtown Denver, I entered and sat at a table to charge my computer and finalize my hotel reservations. The front desk manager abruptly asked me to leave without giving me a chance to explain my actions. His behavior was rude, especially since I am a loyal member. I was left feeling upset and even had to endure the cold outside after the incident. I kindly request a complimentary night or two as a gesture of goodwill due to the disrespectful treatment I received. I have never experienced such treatment before and believe this situation warrants compensation for the inconvenience caused.

I was asked to leave the Hyatt hotel in downtown Denver for seemingly no reason. Upon entering the hotel, I simply wanted to plug in my computer to finish booking a room when a staff member abruptly told me to leave without inquiring about my situation. Feeling upset, I mentioned I was a loyal Hyatt member as I exited. It was a cold night, and I ended up sitting outside feeling frustrated. I would kindly request at least two complimentary nights as the treatment I received from the staff member was disrespectful to both me and my partner.

My two-night reward is expiring on December 31, [redacted]. Unfortunately, due to the loss of two family members to Covid-19, I have been unable to utilize my reward. I kindly request if Hyatt could offer an extension on my expiration date to allow me to redeem my two nights within the next few months. I am eager to enjoy my stay using my Chase Hyatt credit card and would be grateful for any assistance to ensure I do not miss the opportunity to use them. Thank you, Jill.

I need assistance with a billing issue from my stay at Hyatt in Hauppauge, NY for a wedding on 11/26/21. I was mistakenly charged for 11/25/21 despite booking for 11/26/21. The receptionist acknowledged the error upon check-in and assured me it would be corrected. However, I encountered difficulties resolving this over the phone on 11/28/21 due to my last name being misspelled as Pollak instead of Polak. Despite speaking with the hotel manager, Dominick, and Destiny at the Hauppauge location, the issue persisted, with Destiny abruptly hanging up on me when transferring me to the corporate office. I am disappointed by the lack of assistance from reputed hotel staff. I plan to contact my credit card company to dispute these incorrect charges and seek reimbursement for the hotel's error. Await your response.

I've spent an hour on the phone trying to sort out a credit card charge issue. I was mistakenly charged twice on 11/25/21 and once on 11/26/21. My original booking was for a one-night stay for a wedding on 11/26/21. However, when I arrived at the hotel on 11/26, the receptionist said I should have been there on 11/25. I explained that the wedding block was indeed for 11/26 to 11/27 for Christine M. & Joseph P.'s party. Initially, there was confusion because my name was misspelled as Pollak instead of Polak. Despite speaking with Destiny and Dominick, who claimed to be a manager, it took a while to sort things out. Destiny abruptly disconnected me when I asked to be transferred to the corporate office. This prolonged issue resolution is frustrating. I request the 11/25 charge be removed from my credit card statement.