Handy Customer Service Issues

URGENT RESPONSE NEEDED Regarding Monday's booking (Job [redacted]5), I am still awaiting payment of the $[redacted] owed to me for attending a job on Monday where the client refused to let me enter the premises. I was scheduled to earn $[redacted] from a repeat client who did not want my services. The client clearly communicated this to your company, yet I was sent to the job regardless. An attorney I consulted advised that you owe me the entire sum. I had no control over the situation and ended up losing potential earnings because of it. Please reimburse me the $[redacted] promptly. Thank you for your attention to this matter. Sincerely, [Initials] On Wednesday, August 5, [redacted], I received an automated response indicating that my request has been received ([redacted]). I understand that there may be delays due to COVID-19 and appreciate your efforts to address this issue promptly. Thank you.

I am purchasing a daybed with a trundle from Wayfair, and they offer assembly services through your company. For my item, the cost is listed at $[redacted]. During the COVID-19 pandemic, I was informed by a Wayfair representative that they were not providing assembly services, but they recommended Handy for this service. I visited Handy's website and booked the assembly myself, as I have never used your services before. As a first-time user, I received a coupon. Even without the discount, the installation for the daybed is approximately $[redacted]. I would like clarification on whether I can bypass using Wayfair's website to book the assembly, if it is significantly cheaper, and if I will receive the same quality of service. I am eager to purchase the bed but would appreciate some clarification before proceeding.

I have reached out numerous times via email in the past day and only received one response. As a new customer, I am experiencing difficulties scheduling an appointment. Although I have selected a desk on the website, I am unable to proceed with booking the appointment and making a payment. When I navigate to the booking section, the day and time are incorrect for my desired appointment, and there seems to be no option to complete the purchase or create an account. The system indicates that my email may be associated with another company, and even after attempting a different email address, I remain unable to proceed with any actions.

Our company is currently in discussions with organizations similar to yours that provide scheduling services for temporary "for hire" contractors who are capable of completing simple tasks. One of the tasks we need assistance with involves attaching a sensor, approximately the size of a deck of playing cards, to a metal box at commercial shopping centers. We work with shopping center owners and other commercial properties to collect data from these boxes. If you are interested in potentially becoming a long-term service provider with us, please reach out using the contact information provided in this message. Thank you!

I had a cleaning scheduled for Monday, 09/21/20, which got rescheduled on the same morning. The new cleaning date was moved to today, 09/23/20 at 11 am. However, I received a text at 10:25 am stating that the cleaning was rescheduled once more to Friday, 09/25/[redacted]. This last-minute change is unacceptable as my mom is being discharged from the hospital today. I had arranged her discharge timing around the cleaning, which now seems to be canceled. Please cancel my booking and Handy subscription without any fees. If there are any charges, I will escalate this matter to your upper management and further if needed.

I recently had a roof extension done over my driveway by a handyman, but the job is very unsatisfactory. The plywood was measured and cut incorrectly, leaving big gaps that won't support flashing, risking leaks during rain. I feel like I've been taken advantage of at ** years old. The plywood needs to be redone and cut properly to fit for secure flashing placement. Additionally, the tar paper needs to be laid down in one continuous piece, not patched, to avoid issues. Unfortunately, the carpenter used duct tape to cover up mistakes and even resorted to shouting obscenities at me. The individuals responsible for this, Earl Brown and Chris Green from Palm Springs, CA, need to replace and cut two 4x8 pieces of plywood to fit properly and ensure correct tar paper placement. Thank you.

I scheduled the assembly for my new Concept2 Rowing machine through Handy.com and made the payment online via credit card. An assembly appointment is set for Monday, Oct. 26, [redacted], at 9:30 am. Today, I received a text from an unknown person requesting a photo of the rowing machine. After sending the picture, I got a call from the person, "David", who claimed the $40 fee was insufficient. I directed him to resolve the matter with Handy.com as I had already paid for the service. It was unprofessional of him to involve me in this disagreement; it should have been handled directly with Handy.com. Please ensure a capable individual is assigned for the assembly. David's behavior in contacting me about payment was unprofessional. Kindly reach out to me promptly. Best, Paul M. [redacted] [redacted]

I need to file a complaint. I purchased a sectional from Walmart and Handy assembled it. Unfortunately, he used two washers for one screw, causing the right side of the sectional to fall apart. I scheduled another person to come out on Oct. 29th at 6:00 PM to fix it, but he arrived at 4:30 PM, claiming he doesn't work after 5:00 PM. The rescheduled appointment is now on Saturday at 10:00 AM, but my sectional remains unfixed after two weeks.

Handy scheduled an appointment for Monday, 11/16/[redacted] at 4:00 p.m. for a TV wall mount installation from Walmart. I was unable to keep the appointment and had trouble finding how to cancel it. I contacted the Handy Pro number and left a voicemail. The Pro called me back, but it was still on the schedule. I explained my situation and he was understanding. I am requesting a refund of the $79.00 charged as I couldn't use the service. I suggest a confirmation call to customers to ensure the appointment fits their schedule, which would improve your service. I will not use Handy again and plan to inform Walmart. Thank you, Molly Carter.

I have noticed that you are sending individuals who are not licensed to perform the tasks that require licensing. Please refrain from sending me job requests that are not relevant to me or my company. Legally, unless I am your employee and you are handling my taxes and unemployment benefits, you do not have the authority to dictate my prices. It is important to follow the law and regulations. For instance, a painter should not be sent to do electrical or plumbing work as those require specific licenses. In Washington State, these licenses are essential to ensure safety and quality work. Following state laws and regulations is crucial in this industry.

*Query*: I have been billed for multiple fees that have not been paid, incorrect rates for installations, and I would like my rate adjusted to increase the costs. *Consideration*: It is essential for professionals to have direct communication access in case of emergencies, such as a home flooding. Constant back and forth emails may not be feasible given urgent situations. This level of communication is crucial for job details, pricing, and directions, ensuring the reputation of the installers remains intact. *Resolution Steps*: It would be greatly appreciated if a senior manager could reach out to me promptly for a resolution discussion. Please contact me via phone at [redacted]. Urgently rectifying the payment issues and increasing the pay rate is crucial as it is impacting my financial situation and reputation with clients. Additionally, I request a full refund of the fees.

I was scheduled for a cleaning job as a professional cleaner, but the app didn't indicate that my application was incomplete. Despite completing all the required steps on the one-page application, it didn't show any pending items or that my application was not done. Surprisingly, I was able to schedule a cleaning job even though my details were not finalized.

I recently purchased a TV from Walmart and paid $79 for installation through Handy.com. I am disappointed with their service as they rescheduled via text just 30 minutes before their scheduled arrival, showing a lack of respect for my time. Unfortunately, contacting them directly seems impossible, making it challenging to cancel or obtain a refund. I prefer traditional communication and find it frustrating to be canceled on electronically at the last minute. James A H. [redacted] Walnut Crossing Dr Walkerton, IN [redacted] jahjr2002[at]yahoo[dot]com Cell: [redacted]

I require immediate assistance, as Maria F is currently at my home to clean, and we are experiencing some communication difficulties. I was under the impression that two individuals would arrive for three hours of cleaning at a rate of $89. However, Maria arrived solo and seemed unaware of the arrangement for two people. She indicated that she is only compensated $52 for the cleaning session based on her app, which I find insufficient. I mentioned that a higher amount was charged to my credit card. I am confused by this situation and seek clarification. Your prompt assistance is appreciated. Best regards, Joanne B.

I purchased a stationary exercise bike from Walmart online and requested Handy's set-up service for $89. I received a text notification for a setup appointment at 9 AM on Dec 6, but my bike won't be delivered until Dec 28. Please reschedule the appointment for the week of Jan 6. I'm flexible with the date and time. You can contact me at [redacted] or via email. Thank you for your assistance. RB My Walmart order number is [redacted][redacted]. I hope this information is useful.

I require assistance in updating my payment method details. I am unable to receive payments as the last four digits of my bank account are incorrect. Every attempt to modify the information results in a "Bank info update failed" notification. Additionally, I suspect that notifications are being sent to the incorrect email address. My email is L. D. [redacted] I am confused by the situation, and my attempts to communicate with a representative have been unsuccessful as I receive automated responses that do not address my issues effectively.

I am an employee with Handy for Pros as a cleaner. When I signed up, I provided my bank details for payments. After receiving payment the first week, I did not get paid the second week. Upon checking, I noticed that the last four digits of my bank account were incorrect in the system. I have been trying to update the information, but each time I attempt, it fails. How can I resolve this issue?

I see that my bank account has been charged $[redacted] and $15 by your company. These unauthorized payments must cease at once! I do not have a cleaning service scheduled until the end of January. Please refund my money immediately to avoid losing me as a customer and receiving negative feedback from my contacts. This error is unacceptable, especially during these challenging times of Covid where financial strain is high. Charging me close to $[redacted] without justification is outrageous and needs to be rectified promptly. I demand an immediate refund! Please respond promptly as I will notify my bank to prevent any future charges from your company if this matter is not resolved today.

I need to reschedule my appointment to set up the large gazebo I purchased from Wayfair. Handy scheduled me for December 18th at 2:00, but I can't make it. I'm having trouble accessing the app to input multiple dates and times. I require assistance and would like to speak with someone to finalize a new appointment. This process of selecting only one date and time is not working for me due to my unavailable app access. Please advise on how to proceed, as this is becoming very frustrating. Thank you, Paula.

As a handyman looking to register on Handy.com, I encountered an issue when I mistakenly installed the customer app on my phone. After uninstalling it, I downloaded the pro version. Unfortunately, due to initially having the customer app, I am unable to sign up as a pro. Attempts to seek assistance have been unsuccessful as the email response indicated that as a "customer" (which I am not), I cannot proceed as a pro user. I am now stuck and unable to resolve this technicality.