How Do I Get a Refund from Handy.com?

We've shown you how to get a refund from Handy.com in this article. The first step is to check the specific product you want to return the return policy. If it meets the requirements, contact customer service, and they will process the return for you. You will need to package up the item and send it back to them, and they will refund you in full once they have received it. There is a small chance that Handy.com may deny your refund request, but this is rare. If you are unhappy with the product, you can usually request a refund as long as it is within the 14-day window.

Jeff Whelpley is the editor / author responsible for this content.
Feb 6, 2024

If you are a DIY enthusiast, you need to invest in high-quality tools and equipment. Without the right tools, you'll struggle to complete tasks satisfactorily – and might even end up causing damage to your home. Handy.com is one of the best online stores for tools and equipment. They offer an extensive range of products, competitive prices, and excellent customer service. However, sometimes things can go wrong – and you might find yourself needing to return an item or seek a refund. We'll show you how to get a refund from Handy.com in this article.

Check the Return Policy of the Specific Product

The first step is to check the specific product's return policy. Handy.com has a reasonably strict return policy outlined on its website. Generally, items must be returned within 14 days of purchase, and they must be in an unused condition with all original packaging and documentation. If the item you want to return falls outside these guidelines, you may still be able to return it – but it will be at the discretion of the customer service team.

Contact Customer Service

If you are within the 14-day window and the item meets the return policy requirements, you can contact customer service to start the return process. You can do this online, over the phone or by email. Be sure to have your order number ready, as you will need this to process the return. You may need to explain the return, but this is not always necessary.

Return the Item and Get a Refund

Once the customer service team has processed your return, you will need to package the item up and send it back to them. Be sure to keep any tracking information or proof of postage, as you may need this in the event of a lost package. Once the item is received, Handy.com will refund you in full.

Can Handy.com Deny a Refund?

There is a slight chance that Handy.com may deny your refund request. This could happen if you did not return the item within the 14-day window or if it was not in an unused condition. If this is the case, you can contact customer service to discuss the situation. They may also deny your request due to fraudulent activity – but this is rare.

If they deny your request, you can always contact your credit card company or bank and request a chargeback. This is where they reverse the charges on your credit card, effectively giving you a refund. This is usually only possible if you have valid proof that you attempted to return the item and were denied by Handy.com.

Under What Circumstances Can I Request a Refund?

You can usually request a refund if you are unhappy with the product, as long as it is within the 14-day window and you have all the original packaging. If the item is damaged or faulty, you may be entitled to a refund even if it is outside the 14-day window. In this case, you should contact customer service as soon as possible to discuss the situation.

If you have any further questions about refunds or returns, contact Handy.com customer service. They will be happy to help you with any issues that you may have.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Get a Refund from Handy.com?

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