Handy Customer Service Issues

I am a professional cleaner and have been experiencing difficulty reaching your team. Recently, I had a booking removed from my schedule while waiting for an email regarding a client's home infested with roaches, fruit flies, dog feces, and urine. I possess photos and videos of the conditions. The client claimed I was late and canceled on me, which is untrue as I was still in the area. Feeling unsafe, I eventually left a message. The situation required protective gear like face masks and gloves, which I notified your team about. Despite my attempts to contact you for 2 hours, the client proceeded to cancel the booking and accused me of being late. I have encountered several issues on this platform and would appreciate speaking with someone about this matter.

I paid $[redacted].97 to have 7 chairs assembled by Wayfair. The assembler, Richard Parker Arnold, only put together 6 chairs in 1.25 hours and suggested the last chair may be assembled by another team. Despite this, the subsequent team was unable to decipher the instructions. Mr. Arnold is willing to return, but Handy needs to update the order. The final chair should take less than 30 minutes to assemble, and I believe I should not be charged extra. The rate of $[redacted].18 per hour for assembling 6 chairs seems steep for the service provided. I would appreciate assistance with this matter. Thank you, Nicholas Elovitz.

I had a job scheduled on Monday the 13th from 1:00 to 5:30 PM with Barbara. Upon arriving, Barbara requested me to return on Friday due to her physical discomfort. I am uncertain about my payment for the trip as this job is an hour away from my home. Barbara mentioned wanting to reschedule for Friday between 1:00 and 5:30 PM. I recommended she adjust the appointment through the Handy Pro app, but she seemed confused as she originally booked via Home Advisor. I suggested she check with Home Advisor to arrange the new time with Handy Pro. The contact number provided for Barbara in the order was inaccurate.

The first pro I had was not a professional cleaner. Despite this, I paid without complaining because of their politeness and asked for a different cleaner. Surprisingly, I got the same person again and had to cancel, but was still charged. Today, my new cleaner canceled last minute after my husband waited, and the app charged me and mentioned it would be saved for future use, even though it was their cancellation. I have paid for three cleanings and have yet to receive a professional cleaning. Now I am being asked to pay a $99 cancellation fee to end my plan. I am seeking a full refund for today and refuse to pay the cancellation fee. Please connect me with management and provide a working phone number so I can speak to someone directly.

I've never had issues with Handy paying me until recently. After completing a cleaning job, the money was in my available balance to cash out, but I encountered errors when trying to do so. Despite emailing Handy and not getting a helpful response, I did another cleaning the next day, facing the same issue when trying to cash out. I waited to see if the money would be sent to my bank account on Sunday as usual, but it didn't happen. When Handy finally responded to my emails, the reply seemed automated. Even after various attempts to troubleshoot, the payment randomly went through but then failed. I've had successful payments to my bank before, so it seems to be a problem on their end. Despite more money being trapped in my account after another cleaning, my emails to Handy have gone unanswered for days. I just want to receive the money I've earned.

I experienced a service interruption on the platform which has affected my job opportunities. Recently, I encountered a breakdown on a rainy day while en route to a job. Despite my efforts to communicate with my representative, there was a misunderstanding that led to my account being paused. This situation was beyond my control as my alternator failed, leaving me stranded. Unfortunately, I was not contacted to clarify the situation, and I am still awaiting resolution. I am seeking reactivation on the platform and wish to discuss this matter with a representative in the Columbus, Ohio area. I encountered communication challenges due to poor phone service during the severe weather conditions. The lack of support and understanding from my leads left me feeling neglected and overlooked. It is important to me that I am given the opportunity to continue working without unjust blame or interference. Thank you.

I had a displeasing experience with Handy's cleaning services. The first cleaner assigned to me was subpar, arriving late and unable to effectively clean. I attempted to cancel the service, but Handy refused. Not only did I not receive any benefit from the first two sessions, but the quality of work was also poor, resulting in my dissatisfaction. Despite my attempts to reject further services and cancel them, I continue to be charged. I now demand a refund for all payments made and wish to terminate the service entirely. If this matter is not resolved by tomorrow, I will take further action, including involving my bank and seeking legal redress.

I had scheduled a house cleaning through Handy using a coupon for first-time users. The original appointment last Friday (5/31/19) was rescheduled to today (6/3/19) but then canceled again less than an hour before they were supposed to arrive. Despite my attempts to contact them via email requesting a phone call, I have not received any response other than generic apologies in their emails, assuring me that the cleaner will arrive on the next scheduled date. I doubt their reliability and worry that my house won't be cleaned when I have guests over. I am requesting a refund and to be removed from their records as I no longer want to be associated with Handy.

I need to cancel all my upcoming bookings and close my account. I was charged $99 immediately, which is a significant amount for me. It was unexpected and not affordable for me. I regret signing up and feel stuck with this situation. I request a refund, regardless of your policies. Please refund the $99 charged to my card today and proceed with canceling my account.

I began claiming jobs through the Handy Pro app during the week of May 6 to May 12, [redacted]. My bank has not received any of the batch payments from Handy. Despite reaching out for help, I have not received any trace numbers or payment confirmations from Handy's help desk. They keep directing me to contact my bank, which has been unable to assist without information from Handy. I have tried updating my payment details on the app to prevent further issues, but it failed to save. I have been contacting Handy daily for a week with no progress in recovering my earnings. I have requested for my case to be escalated to the appropriate department but have not received any updates. This situation is not only withholding my payment but also hindering me from claiming future jobs. I hope for a prompt resolution to this issue. Thank you. - ML

I am extremely frustrated right now. I had a 10 a.m. appointment set, and I left my house at 6:30 a.m. to handle an errand to be back on time for my appointment. Then, at 8 a.m., I received a message saying, "Due to a professional call, we had to reschedule you to Monday at 10 a.m." This is unbelievable. I needed this project done urgently as I have people coming to finish setting up my nursery today, and they can't do it without the shelves being installed. Monday doesn't work for me as I have work. Besides, I already paid in advance, and your company doesn't even have a customer service number. This is the most unprofessional service experience I've had, and I will be sharing my disappointment with everyone I know. Please call me at your earliest convenience on my cellphone.

I had a disappointing experience with HANDY. I hired a cleaning service for a move-out but was sent a subpar worker. Despite paying for 6 hours, the cleaning gal left 30 minutes after my departure. The house was empty, and she barely did any work before leaving. HANDY has been charging me for services even after cancellation and numerous emails. The house is vacant, yet they continue to bill me. This has been a frustrating and unsatisfactory ordeal. S. H. 20 SE Beach Loop Road Shelton WA [redacted]

I had a handyman scheduled to help me hang paintings, but unfortunately, my dog fell ill, and I had to cancel the appointment. Later, my son-in-law assisted me with hanging the paintings, so I canceled the rescheduled appointment in advance. However, I haven't received a refund for the service, and I noticed a cancellation penalty on my credit card statement. I believe I should receive a full refund without any cancellation fees since the service was not provided due to my cancellations made well ahead of time.

Hello, my name is Aaron S. I've been using your app for about two weeks. I had a job scheduled for bed assembly at [redacted] W 104th Street from 6:30 pm to 8:30 pm. I arrived promptly at 6:28 pm. After informing the client of my estimated arrival time, she unexpectedly edited the job and removed it from my schedule. I had to drive 40 minutes to get there and will need to drive 40 minutes back. Can I get reimbursed for my time? The job was canceled just one to two minutes before it was supposed to start, and if I'm late, I know I would be charged $50. I'm confused why I wasn't compensated for this cancellation when a previous job canceled while I was on the way and I received the full payment. Your clarification on this matter would be greatly appreciated.

I am still awaiting someone to properly review this situation. Initially, I arrived 16 minutes before my scheduled job time as instructed and contacted the customer at 3:25 pm. Despite following the guidelines by checking under the mat for the keys, the door remained locked. When I spoke with the customer, they admitted to forgetting to leave the keys, prompting my departure from apartment E201 after 3:30 pm. I am committed to resolving this issue as it appears to be a case of fraud. To ascertain the truth, it is crucial to reach out to the customer directly. Please address this promptly, or I will be forced to report the company for fraudulent practices, supported by the evidence I possess. I have also provided a screenshot of my call to the customer's registered phone number for reference. Laura Coa Job ID: [redacted]7

I have been trying all morning to get in touch with some sort of support! I had a cleaning job scheduled for 10 AM today. When I contacted the client at 8:30 AM, she informed me that she had canceled the job. However, it still appeared on my schedule with a threat of a charge if I didn't show up. Despite multiple attempts to help the client cancel, she couldn't do it. To avoid a $50 charge for a no-show, I informed the client I was "on my way", arrived at the location on time but found her not there. Following the app's instructions, I tried to reach her and waited for over 30 minutes. Despite my efforts, I couldn't get any support from the Handy pro team. I'm very frustrated and disappointed with the wasted time and missed job opportunities. I hope this issue is being looked into, and I won't be charged for a problem caused by the app or the client. I only found out about the cancellation less than two hours before the job was supposed to start, and I believe the policy entitles me to compensation for such short notice.

As a professional cleaner, I arrived at a customer's house and was turned away due to the smell of cigarette smoke. I assured her I had extra clothes in a sealed bag and don't smoke during or before jobs. Despite this, she refused my service. She mistakenly mentioned I was late in her refund request, although I arrived on time. I had to travel quite a distance from Murfreesboro to Nashville for this job, totaling 47 miles. She inaccurately claimed I was late, resulting in the cancellation fee being deducted from my pay. I request my deposit be returned promptly as this error is unfair. Being charged fees for missing a job, while now facing deductions due to a customer's mistake is concerning. I rely on these earnings for upcoming work and cannot afford any further losses.

I had a cleaning appointment scheduled for 10 am today, but it was suddenly canceled and rescheduled for Thursday the 18th at the same time. I prefer to have control over when my house is cleaned and am disappointed by this last-minute change. I will be terminating your services, and I expect no charges on my account. I go through a lot of preparation for cleaning days, and I have lost confidence in your reliability. I typically wake up later due to my dogs, and this sudden change has made me choose to find a local cleaner instead. Please ensure all cleaning services are canceled. - Ella S.

I have completed two cleaning jobs, but I am facing an issue with receiving my payment. The platform requires me to verify my bank information, stating that it may take up to 48 hours. However, it has been almost four days, and my bank is still under review. I am unable to click the option to cash out early for a small fee. I am frustrated as I have $[redacted].00 pending, which I urgently need. This delay is causing me financial strain as a single mother trying to make ends meet. I rely on this income for bills and food for my children. Please address this matter promptly so I can continue working and providing for my family. Thank you for your assistance in resolving this urgent issue.

My friend booked a deep cleaning service for me, but did not give me the login details. The cleaner who showed up was alone even though I expected a team of 2 to 4 people. He arrived without cleaning supplies, and the vacuum he used was not up to professional standards. The service was rescheduled for tomorrow at 7 a.m., but I need to update my credit card information. I live at [redacted] B Lafayette Place, Culver City [redacted]. Please contact me at +[redacted]1 via email, call, or text to avoid a repeat of today's experience. I am looking for the professional service your app promises, not just one person with basic supplies. I am allergic to bleach, and it's not sufficient for a thorough house cleaning. Please reach out to me as soon as possible to resolve these issues before the appointment tomorrow.