H&M Customer Service Issues

I visited your store at Columbus Circle today and I wanted to commend one of your employees named Alex. She went above and beyond to assist me. Despite my past experiences of being told items were out of stock, Alex searched for a dress I wanted. When it wasn't available, she checked online using her phone. Not only that, she helped me download your app, showed me how to use it, and even prevented me from being charged shipping fees by contacting customer service. This was truly exceptional service. When I offered to speak to her manager, she humbly declined, saying she was just doing her job. Please let Alex know that she brightened my day and pass on my compliments to her manager. - Miriam St. Patrick

Review of H&M Store on Kaufingerstr. 18 in Munich I had a negative experience at the H&M store on Kaufingerstr. 18 in Munich. On June 26, [redacted], around 6 pm, I visited the store holding more than 10 items but couldn't find a shopping bag. The staff member was extremely rude and yelled at me for not following their policy of only allowing 7 items to be taken to the dressing room. She treated me poorly, refused to listen to me, and made me feel very uncomfortable, behaving in a racist manner. The incident left me upset, and I had to leave the store without completing my shopping. I hope the store takes action against this staff member to ensure nobody else is treated this way in the future. I have never encountered such behavior in stores in Dubai or India where the staff have always been friendly and helpful.

I had an unpleasant experience at an H&M store in Munich on 26th June [redacted]. Being new to Germany, I was unaware of the store's procedures for trying on clothes. When I mistakenly exceeded the item limit for the trial room without a shopping bag, the staff member reacted harshly towards me, insisting I follow the rules abruptly in front of other customers. Despite my efforts to follow instructions and resolve the situation calmly, the staff member's behavior towards me seemed unwarranted and discriminatory. Feeling overwhelmed and upset by the treatment I received, I decided to leave the store. Such negative encounters were unfamiliar to me based on my experiences shopping in India and Dubai, where staff members were typically more courteous and accommodating.

I would like to file a formal complaint regarding a store manager named Florina at the Beckton Retail Park Gallions Reach H&M store on Armada Way. On August 31, [redacted], at 16:20, I attempted to exchange clothes I had purchased a week prior. After confirming with a shop floor manager that it was permissible, I selected new items. However, Florina rudely informed me that one item could not be exchanged because it appeared worn. Despite explaining that the piece had no tag when I bought it and could not have been worn by my 11-week-old child, Florina was unapologetic. This situation left me feeling embarrassed and belittled in front of other customers. Under the Consumer Rights Act, I was within my rights to exchange the item without a receipt, like I had done with the others. Regardless of the £3 value of the item, Florina's behavior was unacceptable, and her unprofessionalism was evident. Her dismissive attitude and refusal to apologize left me feeling anxious and upset, leading to a panic attack after leaving the store. As a loyal customer, I have always enjoyed shopping at H&M but this experience has left me unsure if I can continue supporting the store after such treatment. Thank you.

I made a purchase from H&M on October 2nd, but my order seems to have gone missing as there are no shipping details available. It seems like my product has not been shipped yet. I have been trying to contact H&M's customer service for assistance, but I have not received any help. Unfortunately, my issue remains unresolved, and I am still waiting for a response from their team. This delay has left me feeling very frustrated.

Order [redacted] Hello, I wanted to share my recent disappointing experience with H&M. As a loyal customer, I have always loved their clothes and have a closet filled with their items, including underwear. Due to being a new mom and unable to go out as much, I decided to place my first online order totaling over $[redacted]. Unfortunately, the initial package didn't arrive, but after some searching, I found it myself. When I opened the package, I was shocked to find the clothing item with white deodorant marks, dirty at the bottom, and a bad smell, clearly indicating it was previously used. Upon trying to return it in-store, I was told it had to be returned via mail, adding to my frustration. Customer service didn't offer much help, and when I asked to speak to a supervisor, I was left waiting on the phone for over 50 minutes. Feeling disrespected and humiliated, I won't be returning the item and have decided to dispose of it. The whole experience has left me feeling let down and unappreciated, leading me to say goodbye to H&M as a customer.

Today, I visited Centro Sarca from Sesto San Giovanni, where I work as a sales assistant in another store within the mall. While browsing, I picked up a hair accessory and later decided to purchase some t-shirts but not the hair accessory. After paying for my items, a security guard stopped me and requested to check my bag, specifically about the hair accessories. I showed them that I had put back the hair accessories I decided not to purchase. Upon involving the manager, I explained the situation. The manager insisted I still had to pay for the item even though I didn't want it. When I asked to see video footage showing I removed the price tag, they claimed it was not possible. They pressured me to buy something I didn't intend to. The security guard insinuated that as a foreigner, I might have been trying to steal the accessories. I am upset with the way I was treated, having been a loyal customer at HM. This experience has left me feeling offended, and I doubt I will return to such a place again. Thank you for your attention if you choose to respond to me.

I have encountered two issues with three packages within a short span. Despite speaking to Customer Service, their assistance is limited. While the woman I talked to today was helpful, both the first and second men I spoke with provided incorrect information. The resolution offered to me was to reorder the same package at a higher price. This problem requires more than just email exchanges. I am requesting someone from HR or another department with more authority than Customer Service to contact me, preferably by phone. My second issue involves ordering four items, one of which unexpectedly went out of stock without notice, complicating a birthday gift purchase. This repetitive experience of package problems is disappointing as I usually enjoy shopping at the store. I hope to engage in a conversation with a knowledgeable individual to understand and resolve these issues. My email is provided for consultation on addressing these challenges. Thank you for your attention.

To whom it may concern, I placed an order for a large package on November 30th with standard shipping, which typically takes 3-5 days for delivery from H&M, where I shop frequently. Unfortunately, I am disappointed by the lack of updates regarding the delay in my order. Despite receiving the confirmation email, I have not received any further information. This experience has made me question the reliability of H&M deliveries. While I understand that transportation issues can arise, I believe it would have been helpful to be informed in advance. The delayed package was meant for an event where I had planned to use an item from H&M which did not arrive. Knowing about the delay earlier would have alleviated the stress. I kindly request an explanation for the delay, clarification on the lack of notice, and a resolution to this matter.

Dear H&M, I bought a fleece-lined shirt/jacket from your store in Norwich on December 4th. Unfortunately, the garment still has the security tag attached, making it unwearable. Returning to the store is not feasible for me due to the distance and costs involved. Could you kindly send me a new shirt/jacket with a pre-paid return label so I can send the original one back to you? Thank you, Anthony Tungate 32 Teulon Close Hopton on Sea Norfolk NR31 9BF ITEM BAR CODE: [redacted] [redacted] 76 0 [redacted] SIZE: Small

I want to share my experience at the H&M Vista Mall Balanga branch in the Philippines. I purchased 3 items for the price of 2 for my son, but when I tried to exchange one of the items for a different size (from [redacted] to [redacted]), the cashier refused because I didn't have all 3 items with me. Although I had the receipt and the other two shorts in size [redacted], it wasn't convenient for me to go back home just to get the third one. I asked the manager, Kurt, for help, but unfortunately, he did not provide any assistance or consideration. Feeling disappointed, I decided not to purchase the other items I had planned to buy. When I inquired about contacting customer service, the manager simply told me to search for it online. I believe that better customer service training is needed for the staff to handle situations like this more effectively and to be more considerate towards customers.

Good evening, I recently visited your H&M store at Stamford Town Center in Stamford, CT. I was dissatisfied with the service received there. I bought a dress at another H&M store in Christiana Mall, DE, which doesn't have sales tax. When I attempted to exchange the dress for a smaller size at the Stamford store, I was told I needed to pay sales tax. I only wanted a size exchange and felt the associate was unhelpful and somewhat rude. The manager confirmed that Connecticut requires sales tax, even though I didn't buy the dress there initially. This left me confused and hesitant to shop at H&M again. I would appreciate clarification regarding the sales tax protocol for exchanges. I declined to pay the tax and left the store without completing the exchange. I would like assistance in understanding the situation and whether the sales associate's actions were correct.

Dear Sir/Madam, I am writing to express my dissatisfaction with the recent experience I had with a return at Good Return. Today, my daughter attempted to return a pair of jeans at the Paragon store in Penang, Malaysia. However, the store manager, Nagwe, declined the return stating that the jeans appeared to have been washed due to the faded inner tag. This reasoning is inaccurate as all white wash jeans undergo pre-washing during manufacturing, a fact I am aware of from my family's experience in the jeans industry. I contacted Nagwe by phone and requested a written explanation for the rejection, which she also refused to provide. I urge for assistance in resolving this issue promptly to avoid escalating the matter further. Thank you for your attention to this matter.

I placed an order for a high collar coat and paid by card at approximately 10:45 on December 19, [redacted]. The payment page redirected before confirming the transaction, but I received a notification that the amount was debited from my bank account. When I checked the H&M app for my order, it displayed no purchase was made despite the deduction from my account.

I placed an order for a Black shawl collar blazer on December 22, [redacted], under the name Sudha Mathews. The order number is [redacted]2. Since it was a guest checkout, I am unable to track it. The website mentions a delivery time of 3-4 days for Hyderabad. However, it has been almost 4 days, and I have not yet received the shipping confirmation email. I have tried contacting customer service through calls and emails, but haven't received any response in the past 2 days. I needed the blazer for an event on New Year's, but it seems unlikely that I will receive it on time. If this is the case, please cancel my order. I am disappointed with the uncertainty surrounding the delivery time as specified on the website.

Buongiorno, vorrei segnalare un problema relativo al mio ordine. Ho notato, leggendo le recensioni, che non riguarda solo me ma diversi clienti. Ho effettuato l'ordine il 23 aprile con l'indicazione che sarebbe stato spedito entro 7-9 giorni lavorativi. Tuttavia, sono trascorsi diversi giorni e il pacco è ancora in fase di elaborazione. È una situazione che mi sembra alquanto strana, considerando che con voi non ho mai avuto problemi del genere. Di solito tutto funziona alla perfezione e nei tempi previsti. Mi piacerebbe capire quale sia la causa di questo disagio, grazie.

Hello, I received a defective item and would like to arrange for a return. Do I need to pay for shipping again to reorder the damaged item? The shipping reference (for the return) is [redacted]5. The code is 1C7697H094667. Waybill 1C7726H094667. I have tried several times to contact customer service by phone but have never received a response. I would like to schedule a return to the same delivery address and find out if I need to pay for shipping again to reorder the same defective item. Thank you, Claudia T.

I am in search of a women's playsuit. The manager at Bluewater store informed me that it's only available in-store, not online, as new stock arrives daily. I previously bought a playsuit in Lewisham but had to return it as it was too small for my daughter. To avoid daily trips to the store, I called, waiting 20 minutes to speak to someone. I described the white playsuit with small blue flowers displayed in the window and inside the store. Despite explaining I didn't have a product code and couldn't find it online, the staff member repeatedly asked for one. She asked me to check the website again, which I had done earlier. After clarifying I needed a size 10 or 12, the call ended abruptly. I am dissatisfied with the service provided.

I was shocked at 3:22 pm today when I was buying a men's belt at your Hastings store. There was only one staff member, a young lady at the till, and no visible signage. There was no one else in the store to assist or prevent theft. This lack of supervision seems like an open invitation for shoplifters. In a previous visit, my partner stopped someone from stealing a bag of clothing. These experiences have discouraged us from shopping there. It raises concerns about whether it's more cost-effective to lose stock than to hire attentive staff. Your feedback on this matter would be appreciated.

I have been trying to purchase product no. [redacted], the beige Slubknit top in size XS, for a few weeks now. I visited your Hanley store, only to find it sold out. After multiple attempts on your website, I finally saw it was in stock on Friday, August 20th, and successfully placed my order. My parcel arrived on August 23rd, but to my disappointment, it contained the matching shorts instead of the top I ordered. The website now indicates the top is out of stock again. I have returned the shorts to your Hanley store. This was my first time ordering from your website, and unfortunately, this experience has not encouraged me to try again. I'm looking for an explanation on why this happened and would appreciate information on whether the top will be restocked or if it's no longer available.