Green Dot Customer Service Issues

My direct deposit went through but I can't access my funds. After calling customer service, I was told about maintenance issues, which I don't believe to be accurate. I am unable to use my card, transfer money, or make auto payments. I've had this account for years, consistently receiving bi-weekly direct deposits without any problems. There's no clear timeline for when access to funds will be restored. I've already notified the FDIC about this. Please provide a prompt resolution to this matter.

I have been trying for weeks to contact Green Dot Bank regarding unauthorized charges that have left my card with a negative balance. I was charged for a second new card because the first one given to me did not cancel the old card properly when activated. As a result, the unauthorized charge would not have gone through. Despite my efforts to resolve this, I have not received the new card. My account currently has a negative balance of $15, which is frustrating as I had a positive balance before this situation occurred. I hope to get my balance back to where it was, withdraw my cash, and discontinue using their cards. The difficulty in reaching them by phone has been extremely challenging.

I had a tax preparer handle my taxes for the past two years, resulting in the direct deposit of my refunds to two cards. Unfortunately, one of the cards has been lost or stolen. I have the account and routing numbers for the card, but I no longer have access to the phone number or email associated with my Green Dot accounts. I am trying to request replacement cards or transfer the funds to another account. I can provide my routing number, account number, and social security information, but without physical access to the card, I am unable to pass the login verification process on the website due to the requested email and phone verification which I cannot access.

Someone has used my SSN to open an account under my name, and I have no access to the account or any information about the person behind it. This account was set up on August 18th, and it has been an ongoing issue. I kindly request that it be canceled immediately, and my SSN and personal information be removed from it. Name: Andrei A. Phone: [redacted] Email: [redacted] I appreciate your assistance in resolving this matter promptly.

I loaded $[redacted] on my GreenDot prepaid card ending in [redacted] at Walgreens. When I check the balance, it shows over $[redacted], but I get declined when I try to use it. I need to unlock the card to access my money. If not possible, I want to close the card and get a refund. I have faced unnecessary problems for the last month, unable to access my funds.

I experienced a declined transaction in NY on 9/2. My balance was around $40 after loading $[redacted] on 9/1 and paying bills. Even though the NY transaction of $42.50 and a $3 ATM fee showed as declined, the amount was still deducted from my account. Yesterday, my balance was approximately $7. This morning it increased to $86, but now it's less than ten. I need urgent assistance with this issue as I have two payments due tomorrow. I have been on hold for over three hours without a resolution. Please contact me at [redacted] to address this matter promptly.

I purchased a $[redacted] bank card from Green Dot, but when I checked the balance, it showed no funds. I am concerned as I did not use the money. Could you please investigate this issue and assist me? Thank you for your help. Sincerely, Kathryn F. Lebanon, TN. [redacted]. P.S. The card was meant for a medical payment, and I trust that your company will resolve this matter promptly and refund the amount. I am 67 years old and do not travel much, so this situation has caught me off guard.

I bought a Green Dot prepaid Visa debit card on July 4th and loaded $55. However, I've been unsuccessful in registering or activating it despite several attempts to contact customer service via phone, chat, and email. I would appreciate it if I could speak with a manager promptly because I feel like Green Dot has taken my money without providing access to it. Many others seem to have faced a similar issue. Multiple individuals have tried activating the card with no success. I am considering legal action as I urgently need access to my funds. Kindly reach out to me within 24 hours. - Scott B. Phone: [redacted] Email: [redacted]

I'm having trouble logging into my account. Whenever I call, it requests my social security number, which I suspect was inputted incorrectly during registration. I've been attempting to contact customer support for over a week without success. The system is unable to verify my card/account or access the funds loaded on my card since the time of purchase. Unfortunately, returning the card at the store is not an option for me, adding to my frustration.

I purchased a Green Dot card from CVS thinking it worked like a regular prepaid Visa or MasterCard. However, the card keeps prompting me to log in with a user ID and password that I don't have. I provided my SS# but it cannot find my account. Their customer service is unresponsive, with no one answering the provided phone numbers. I either need a refund or assistance in using the card. Can anyone advise on what steps I should take?

I recently discovered that Go2 Bank is actually Green Dot. I called to inquire about a transaction on my card, but unfortunately, the representative used this as an opportunity to close my account without my consent. Now, I have been unable to reach anyone for three days to resolve this issue, access my funds, or my direct deposit. This situation has caused serious problems, as my wife fell ill on the same day and I couldn't pay for her medical expenses. I urgently need assistance to rectify this. I expect a prompt response to address this situation and I insist on having the responsible individual terminated for their actions. I am currently seeking legal advice on this matter.

My account has been closed for 60 days now, causing significant financial hardships. Despite Green Dot claiming the IRS is investigating my account, my conversations with multiple representatives proved otherwise as they couldn't locate my account. I am determined to escalate this matter by reporting it to relevant authorities like the Federal Reserve and the Better Business Bureau. Green Dot's failure to release my funds is unacceptable, and I am committed to holding them accountable for their shady business practices.

I purchased a Green Dot card at my local Food Lion, but unfortunately, I lost it before reaching home. Upon returning to the store, they were unable to locate the card. Despite providing an activation receipt, Green Dot's customer service has been unhelpful, even hanging up on me. I believe I should receive a refund for the card that was never registered, as I have proof of purchase through my debit card transaction.

I have been a loyal Green Dot customer, but I am extremely frustrated with the customer service experience I have had recently. It has been nearly three weeks, and despite being promised my card within 7-10 days, I have still not received it. The customer service representatives I have spoken to have been unhelpful, often hanging up on me mid-conversation. Communication has been difficult as they do not appear to speak English fluently. I have called at least six times, enduring long wait times only to be disconnected. I urgently need my card expedited as my money is tied up, and I cannot access it.

I encountered issues with Go 2 Bank as they closed my account with my SSI benefits still in it. On August 28, [redacted], my account was blocked after they claimed I denied making a purchase, though I never received a text notification. When attempting to log in on that day, the updated system prompted me to change my password seven times before I contacted customer service due to this repeated inconvenience. After reaching out to Go 2 Bank's customer service, I was instructed to submit my new ID multiple times to [redacted], following specific instructions each time, yet my account remains locked. Despite being told repeatedly that my account would be unlocked within 2 days after resubmitting, the issue persists. This situation is causing significant hardship as I cannot access my SSI Disability benefits to pay essential bills, buy food, or cover rent since July 27, [redacted]. Despite receiving an email stating my account closure without a resolution, my attempts to resolve this through various customer service channels have been unfruitful, leaving me in a dire situation. Your assistance in resolving this matter promptly is greatly appreciated.

I used TurboTax for my taxes in early April and opted to receive my refund on a prepaid card. Amid receiving multiple cards and moving, I lost track of which one I used. The IRS provided me with tracing numbers for a Go2 Bank and a Green Dot card, but both accounts were empty when I contacted them. The IRS confirmed my refund was deposited on April 19th, but I can't locate my $[redacted] refund. I provided the tracing numbers - Go2 Bank: [redacted][redacted] and Green Dot: [redacted][redacted]. I am certain the refund is not on any other card and want a new one with the refund sent to me. I need assistance to resolve this promptly. Thank you for your help. If more details are necessary, please reach out to me. Sincerely, Beegi Girouard.

On June 28, [redacted], I received my tax refund. On July 2nd, I attempted to make a purchase but found my card was blocked. Upon contacting customer service, I was informed of suspected fraudulent activity. I was requested to submit documents such as my driver's license and proof of address for a refund by check after they review the information. Despite providing all requested documents, my account remains blocked. After contacting customer service multiple times, I received conflicting information about my refund being transferred to another account or mailed as a check, but I have not received anything. Attempts to follow up have led to call disconnections and unresolved issues. The situation has been ongoing since July 3rd, and despite my efforts, the problem persists.

I recently reported a fraud case under the reference number #[redacted]81C regarding my account ending in C127. After speaking with a representative about the issue, they provided me with a form to complete and return to rectify the $[redacted].00 that was taken from my account, resulting in a negative balance. My card has been closed and a new one has been issued, with reassurance that the overdraft would be corrected to zero and there would be a positive balance of $15.00 once the investigation is completed. The form was requested to cover any delays in the investigation process.

I loaded funds onto my SOFI card using Green Dot's money loading service at Dollar General. However, the money has not appeared on my card yet, despite me having a receipt confirming the transaction. I am unable to reach out to your customer service since I don't have a card with you. Please contact me at [redacted] to address this issue. Thank you.

It has been over a year now, and I encountered an issue with a Green Dot card I purchased at 7-Eleven for $[redacted] that was supposed to be used for an Uber ride and an apartment application fee. Unfortunately, the card didn't work, even after contacting the store twice. I provided all the necessary information to Green Dot as requested, including my full name, card details, receipt picture, and store number through messenger. I was assured that I would receive a refund check, but several months have passed, and nothing has arrived. I missed their calls because I changed phones, and they couldn't reach me on the new number. I feel frustrated because I really need the $[redacted]. I still have the card and all the details; could you please activate it and provide an explanation for this delay? I would appreciate your assistance in resolving this matter promptly.