Green Dot Customer Service Issues

I lost my Green Dot card yesterday and immediately reported it. It's a business account I use for my company's funds, accessible through the Green Dot app. I need these funds for my business expenses. Despite contacting Green Dot support multiple times, including escalating to corporate, I've been unsuccessful. They now expect me to wait 7 to 10 business days for a new card, which is not feasible. I'm looking for a solution to either transfer the money to another business account or link a different card for access. I've provided all necessary verification details, including past transactions, but the delay is causing serious issues for my business. Any advice on how to resolve this promptly would be greatly appreciated.

I recently received money on my Cash App account for the first time. When I tried to cash out using my Chime bank card, the money went to a Green Dot Bank account instead. I don't have a Green Dot account and contacted Cash App support, who advised me to reach out to help for assistance with transferring the funds back. I am unable to locate the account with my SS# online. This situation is frustrating, and I urgently need my money returned. The transaction number is [redacted][redacted] for $39.30 on 3/17/23, with the last four digits of the card being [redacted]. My name is Stephanie Blouch, born on 8/23/81.

I encountered an issue when trying to register my card for paying my phone bill. After closing the registration due to an error, I tried again but now it does not recognize my information when I input the card number along with my date of birth and social security number. Despite my attempts to call, I am unable to move forward in the process as my details are not being recognized. Unfortunately, I am unable to log in to chat with a representative for assistance. I have dedicated approximately 6 hours over the past two days trying to resolve this problem, but to no avail. I feel extremely frustrated as I put my last $[redacted] on this Green Dot card and now cannot use it for anything. I hope to receive assistance soon before this situation drives me crazy.

I received my tax rebate check in a Green Dot account on a TaxSlayer card back in November [redacted]. I recently discovered this and unfortunately, I do not have the phone number or address linked to the Green Dot account. The customer service representative provided me with the card number and expiration date but not the CVV. They also shared the account and routing number, but I cannot use them as my card remains unactivated. Upon checking my tax transcript, I noticed that the full address is not listed. I am hesitant to return the check as I am unsure where the paper check would end up. With bills to pay and my children to feed, I am looking for a solution to access my funds promptly.

I received my tax refunds on a Green Dot card, but it appears to be locked. Customer service requested verification three times. However, there was a delay in the process due to an address discrepancy. Despite providing all necessary information, my card remains inaccessible. I was informed to wait for an email, then resend verification. This situation is causing financial strain as bills are piling up. Additionally, they will be mailing me a new card which further complicates the situation. I'm uncertain how to access my funds promptly and manage my expenses during this extended delay.

I discovered an account registered with our address under the questionable name "Willie Chiles." I'm not familiar with Green Dot until the card arrived. I have the card and account details for activation but won't proceed. I need the account to be frozen for safety due to this suspicious activity. Please reach out by email for the necessary information. Thank you.

I have a copy of my receipt with the purchase date and item details. Additionally, I have the card and the packaging. I have taken pictures of everything, front and back, is that sufficient? I was informed over the phone that a refund would be issued. I confirmed my need for a refund and was told to expect an email in two days with further instructions. The expectation was a $[redacted] refund check. However, I recently received an email stating that a refund cannot be processed, which is confusing to me.

Hello, I have been in possession of my GreenDot temporary card since 09/02/22 and have been unable to use it. I am seeking assistance regarding my card as I have receipts and would like to request a refund. I have heard from others that dealing with GreenDot can be frustrating, and I agree. How can I go about obtaining a refund for the money I initially purchased? I am looking for a phone number to speak directly with a person, not a computer. Please provide a contact number where I can reach a human representative to resolve this matter promptly.

Before I received my card, it was stolen. My stimulus refund was deposited into the account associated with my card, but my email and phone were locked and then changed, preventing access to my account. I've attempted to resolve this but was asked for transaction statements that I never made to verify my identity. Consequently, I canceled the card to address this issue. To access the money from the IRS, this unresolved issue must be fixed. Although I have a new card on the way to my updated address, the benefits taken from the original card remain unresolved. I only recently discovered that money was issued to me in [redacted] without my knowledge. I've been searching for this missing stimulus money, only to learn about it years later. Any assistance in resolving this matter would be greatly appreciated.

I am experiencing issues activating my Green Dot card. Every time I attempt to activate it, I receive an invalid card number message. I recently purchased the card and it has $25 on it which I urgently need. I am frustrated by the lack of a live operator to assist me over the phone. Please have someone contact me directly at [redacted] as I am unwilling to pay for online assistance. If there is no live operator available, I will be taking legal action. Please call me back promptly.

My name is Leslie Segura, and I have not received my [redacted] tax return. Despite contacting the IRS multiple times and being told they do not have the refund, Green Dot Bank confirmed on May 12, [redacted], that they have my tax return and did not return it to the IRS. It has been over a year dealing with this issue, and I am frustrated. I have tried contacting Green Dot Bank's Customer Service, but no one is answering. I do not want to go another year without knowing where my money is.

I bought a $[redacted] gift card for my grandson, but he told me it's not working. I've been trying to resolve this for two months without success. I've contacted Green Dot and Walmart, but no one has been able to help me. I need the $[redacted] on the card fixed so my grandson can use his Christmas present. I've never had issues with gift cards before, and I'm concerned if someone may have used the card number. $[redacted] is a significant amount, and I want this matter resolved promptly. Should I report this as fraudulent? Best regards, Judy

I have been a Green Dot customer for more than 5 years. I rely on direct deposit, and unfortunately, my account has been locked without any assistance during a very difficult time after losing my husband of 21 years. This has caused serious issues such as lapsing insurance coverage and the risk of going hungry. Despite receiving a message in the app to update my address, when I called customer service, I was advised to falsely claim my account was tampered with, resulting in it being locked. Although I received an email stating my account is now unlocked, I am still unable to access it. I have requested communication through text due to the overwhelming amount of emails I receive daily. Unfortunately, my attempts to resolve this matter through multiple calls have been fruitless, with many ending abruptly or being redirected in circles. The stress of this situation has significantly impacted my health. I am desperately seeking assistance to rectify this urgent matter.

I sent my taxes to Green Dot in [redacted] to be put on a card. However, I never received the card. For the past two years, I have been calling, writing, and speaking with representatives, but I have been given conflicting information. I was informed that my money was sent, but it never arrived. Some have even claimed that I do not have an account with them, although I have documentation from the IRS with an account number for my tax return from [redacted]. I just want my $[redacted], which is rightfully mine. This situation has been causing me a lot of stress, and I would appreciate speaking to a real person at Green Dot to resolve this ongoing issue.

I do not have a Green Dot account. Last night at 3:00 AM, I received three text messages from the number "[redacted]," which, after a quick Google search, is associated with Green Dot. The messages stated, "Your mobile verification code is [redacted]..." I want to ensure that no one is opening an account under my name or that my number is incorrectly associated with someone else's account. I have attempted calling but cannot proceed without a card number. I am eager to receive some clarifications today if feasible. My phone number is [redacted], and my name is James M. Please provide me with an update via email or a call back promptly. My email address is [redacted] Thank you.

Last year, I had a Green Dot prepaid debit card that expired on 10/22. When I called them, they said they would send me a new card, but I never received it. I recently discovered that the $[redacted].19 on the card was transferred to an Apple.com pay bill account that I didn't authorize or know about. US Bank in Portsmouth, Ohio, confirmed this transaction which I had no knowledge of or consented to. I demand a reversal of this payment and for the $[redacted].19 to be sent to my address promptly. If I do not receive it, I will involve my attorney who has been informed about my numerous attempts to contact you via email and phone calls with no response. Please send the funds to [redacted] Summit St, Portsmouth, Ohio, [redacted]. This is Walter E. Arnold Sr. Please address this matter promptly.

After experiencing a house fire where all my important documents were destroyed, including my Green Dot card information, I submitted my [redacted] tax return online and had to mail it as e-filing was not an option anymore. The return was linked to a Green Dot account with a routing number and account number, but I don't have any physical access or passwords due to the fire. I'm looking to confirm with Green Dot which account the IRS used to deposit my return and request a new card for that account. It would be helpful if Green Dot could verify the IRS deposit and issue me a replacement card associated with the account.

I recently bought a reloadable pay-as-you-go Visa card and loaded it with $30 in cash. I have a receipt as proof of purchase. However, I've been unable to activate my card through the website or phone number provided. Each time I try, it says they can't verify my activation at the moment, requesting my card number and 3-digit code only. The process feels like a frustrating loop of automated messages with no human assistance available. To communicate with a person, you need to log in, but to log in, you must create an account. Clicking "create account" redirects back to the activation/register page, leaving me stuck in the same place. It's essential for Green Dot to resolve these issues promptly and activate cards so customers can access their funds, to avoid any potential legal troubles.

Hello, my name is Kristy Sorbera. I am reaching out because my Greendot account was hacked some time ago by an impostor posing as my ex-boyfriend. I unknowingly shared my logins with this person who promised to send me monthly allowances, taking advantage of my vulnerability in wanting to reconnect with my ex. Recently, when I attempted to access my account, I realized that the login email and phone number had been changed without my knowledge. I am unable to receive the verification code to regain access. I did not disclose my Social Security Number (SSN) or Greendot card details to the impostor. I am seeking assistance to reset my account with my email and phone number. I can provide my SSN, account debit card, or ID if necessary. My Greendot user ID is kristy201. Thank you for your support in recovering my account.

Good evening, I am Kristy Sorbera. A while back, an online imposter who claimed to be my ex-boyfriend hacked my Greendot account. Initially, I didn't pay much attention to the account. The imposter leveraged my emotional vulnerability, pretending to want to reconcile, and I unknowingly shared my Greendot login information hoping to reconnect. He promised to send me a monthly allowance, which I didn't question at the time. Today, when I attempted to log in for a transaction, I discovered that my login email and phone number had been changed without my consent. The imposter lacked access to sensitive details like my SSN or Greendot card information. I'm perplexed as to how my account's security details were altered. I am unable to retrieve the one-time login code sent to the imposter's email and phone number. I seek assistance in resetting my email and phone number to regain access to my account. I am willing to provide my SSN, account card, or ID if necessary. My account information is under the name Kristy Sorbera, with the user ID kristy***. I eagerly await a positive response.