Green Dot Customer Service Issues

My account was blocked for a transaction from March **, **** pending review. I'm unable to recall the Moneypak numbers as they were reported stolen. Despite having the receipt, Greendot still charges me monthly and holds my funds. I'm willing to pay the disputed amount of $**.**. My account access is crucial, especially now as my mother recently passed and had possession of the Moneypak receipt. I can provide identification and necessary documents for verification. Please unlock my account or send a check. This is the first issue I've encountered in my ** years with Greendot. Despite repeated calls, I receive no resolution – just instructions to wait indefinitely.

For the past 4 to 5 months, Green Dot Representatives, including their management team, have advised me to send my identification, both front and back, along with a photo of me holding it, to their verification email address. I have done this four times and have received four different case numbers. However, I have not yet received a response as to why my account remains blocked. I have updated all my account information but struggled with remembering the address due to my seizures, which affect my memory.

My card is blocked, and they gave me two case numbers: [redacted]3 and [redacted]3. I've been struggling to get assistance as they keep transferring me to different workers who just ask what I need help with. After spending hours on the phone, they provided me with an email address, [redacted], but I'm hesitant to send my ID and proof of residency due to their untrustworthy customer service.

On May 5th, [redacted], at Store #[redacted] around 2:58 pm at Dollar Tree on Best Avenue, Suite [redacted] in Walnutport, PA, I interacted with cashier Lori Ann at telephone number [redacted]. I purchased 2 Green Dot reloadable Visa debit cards - one for $[redacted] and the other for $[redacted], totaling $[redacted]. When I tried to use the cards after leaving the store, they wouldn't register. Upon returning to Dollar Tree with my receipt and cards, I was directed to contact Green Dot for further assistance. After filing a claim with Green Dot and receiving a response, I was advised to return to the store with the original receipts, the Retailer Case Number SF-[redacted]0 for $[redacted], and Case Number SF-[redacted]9 for $[redacted]. Despite presenting these details to the manager, Dollar Tree could not resolve the issue, insisting Green Dot should refund the money while Green Dot claimed Dollar Tree should. I am frustrated by the situation and seek clarification on how to retrieve my $[redacted] as neither party can agree on the resolution. I hope to receive guidance on this matter promptly.

I recently filed a dispute with Go2Bank, a bank insured by Green Dot Corporation, after an ATM deducted money from my account but did not dispense the cash. Following their instructions, I promptly filed the dispute and submitted a detailed letter within the specified timeframe. Despite my efforts, my bank claims to have received the letter late, delaying the provisional credit process and extending the investigation period. I attempted to assist by providing information from the ATM company, but my bank did not follow up with them. My inquiries about the progress of the investigation and the lack of communication with the ATM company went unanswered, leaving me frustrated. I believe that my bank should actively support me in resolving this issue instead of adding to my stress.

I bought a Green Dot reloadable cash back Visa debit card at a Speedway gas station and loaded $[redacted] onto it. After waiting and attempting to activate the card, I created an account but couldn't get the card to register. When I finally managed to get the card registered, it showed $0 available. It has been 5 days, and I haven't received my money. I called customer support multiple times and was disconnected by six out of seven representatives after providing my information and waiting on hold for over 10 minutes. I also tried reaching out through the chatbot with no success. I sent pictures of my receipt and the card, but no one seems to be able to help me. I just keep getting apologies for technical errors or hang-ups. Where is my money?

I am seeking assistance in understanding why Green Dot is holding my deposit funds while Quality Inn has already released them back to my card. The delay in returning my $[redacted] is causing significant distress as it is crucial for supporting myself and my daughter. Green Dot's handling of the situation has been disappointing, and I feel undervalued as a customer. Despite initial confusion suggesting Quality Inn was responsible for the hold, it has become evident that Green Dot is the one causing the delay. The lack of urgency and care in this matter has led me to consider taking further action, including filing complaints and leaving negative reviews to address the poor customer service experienced. The prolonged wait for my own funds is unacceptable, and if the issue is not resolved promptly, I will escalate the matter through legal channels to ensure that I am treated fairly and with respect as a customer.

I am unable to recall the passcode for my MoneyMart MoneyPak account and require a new one urgently. It would be greatly appreciated if you could provide me with a new passcode quickly. If you have already sent one, please ensure I receive it by midnight tonight as it's an emergency. I would prefer speaking to a representative and hope to do so within the next 30 minutes. Your prompt assistance would be highly appreciated. Thank you, Tonya Trap. For any communication, please reach out at [redacted]. Your prompt response in this matter is crucial as I need the funds urgently for my children. Thank you.

Last week, someone impersonated me and falsely reported my credit card as lost or stolen. They ordered a new card without my permission. As a result, my card was deactivated when I tried to use it, causing me stress and inconvenience. I suspect the person behind this is Tony Macaluso. I also had trouble with a PayPal dispute where someone tried to scam me, preventing me from moving my funds to my Green Dot card. I'm still waiting for a $39.95 refund to be credited back to my account. I urgently need to speak to a representative to address these issues and access my funds. Despite being a customer for 7 to 10 years, the recent service has been disappointing. I just want these problems resolved promptly. My name is Michael F., and my phone number is [redacted]. Your assistance is greatly appreciated. Thank you.

I purchased a MoneyPak from 7-Eleven but encountered issues while trying to register it online. Despite numerous attempts, I couldn't verify my phone number and was locked out. I reached out to customer service, but have been unable to reach anyone for assistance. Following instructions from the 7-Eleven website, I submitted a claim with customer service, but was informed it would take 10 business days to process. I contacted GreenDot and received a claim number, which I then took to the store where I bought the MoneyPak. Unfortunately, the store clerks were unsure how to handle the situation, leaving me frustrated and feeling like I am being scammed. I am still waiting for a resolution and hope to get my money back soon.

I purchased a Green Dot card to pay a $35 online debt, adding $40 to cover any extra fees. However, a $8.95 deduction caused issues with the vendor. After activation, I couldn't use the card until a new one was issued. I missed my deadline due to this delay. When I activated the new card, an additional $12.99 fee was deducted. I'm puzzled how someone managed to use the card I couldn't. Providing personal documents for card replacement seems invasive. I insist on a full refund of all charges. Please process it within 7-10 business days. If not, I will involve the Attorney General's Office and the Consumer Protection Agency. My address is [redacted] W Oak Street, Louisville KY [redacted]. Please contact me at [redacted]. Thank you.

Hello, my name is Alice C. I have $1,[redacted].00 that you owe me due to my lost card which was reported on 9-10-[redacted]. I urgently need to speak with someone who can assist me promptly. This money includes my Social Security funds, which I didn't receive this month. I have been unable to access my account online to update my new address, and the automated phone system has not been helpful. I have been a loyal customer for years and desperately need access to my funds. My previous address was [redacted] Knoll Crest Apt #[redacted], San Antonio, Tx, but my new address is [redacted] Westfield BLVD, San Antonio, Tx. Please help me by sending my money to the new address. Thank you.

I need assistance retrieving my money. After losing my card and reporting it, Green Dot requires proof of a new address before issuing a replacement card. They request either a Driver's License with the updated address or a utility bill showing the new address. However, due to being in a shelter after losing my apartment, my only address option is a friend's residence. I assure you that my friend will deliver the card to me. It is challenging as I'm currently in a crisis situation and lack options for receiving mail without a permanent address. While I don't have a new apartment yet, I would reach out to the corporate office if I had an address to provide. I believe there must be a reasonable solution to this problem. It's crucial to understand my circumstances and the limited mail options in a homeless shelter. I urgently need access to my funds.

I sent $[redacted] to a friend in Mexico on August 20, [redacted] through Western Union for pickup at Walmart with a Green Dot card. Despite canceling the transaction and receiving confirmation from Western Union, I have not received the refund back to my Green Dot card. Despite providing evidence of the transaction on my Green Dot card, they claim no record exists of the transaction. Despite multiple chat sessions with Green Dot and sharing proof of cancellation from Western Union and the transaction history, Green Dot denies the transaction occurred. After being told multiple times that they have no record of the transaction, I suspect foul play on Green Dot's part. Their customer service has been unhelpful and rude. I demand immediate return of my money. If not resolved promptly, I will escalate the issue to Consumer Financial Protection Bureau, Department of Consumer Affairs, Better Business Bureau, and California State Attorney General.

I've been a customer at Varo for over a year and recently encountered issues with cashing a check. Despite being advised by Varo to use Green Dot to transfer funds, my experience has been frustrating. Green Dot has provided inconsistent information, including locking my card, hanging up on me, and delaying the transfer of funds. Their actions have left me unable to access my money to provide for my grandchildren. Despite complying with Green Dot's requests, such as uploading my NC license, I continue to face obstacles in accessing my funds. This situation has been emotionally taxing and I feel unfairly targeted by Green Dot's overseas customer service representatives. I believe that my rights as an American consumer have been compromised, and I hope to find a resolution soon.

I am experiencing issues with my Greendot account, which has been locked. I tried to unlock it but was unsuccessful. In the meantime, I purchased a temporary Greendot card at 7-Eleven with the intention of loading funds onto it to pay my phone bill. Unfortunately, I am unable to register or activate the card. I have reached out to Greendot representatives through chat and phone calls but have not found a resolution after speaking with multiple individuals who provided unhelpful advice. Despite my attempts, I am left frustrated with a non-functioning card containing the money earmarked for my bill. It seems as though I am unable to access my funds, leaving me feeling like a victim of a potential theft. The ongoing cycle of contacting customer service without a solution has left me exhausted and disappointed.

I recently requested my Green Dot replacement card to be expedited after not receiving the first one a month ago. Upon receiving the replacement card on September 19, I've been attempting to register it for the past three days. I've encountered difficulty understanding most of the customer service agents I've spoken to, a total of five within three days. After several failed attempts to verify my account through text, leading to a lockout, I was advised to try again after 24 hours, only to be informed of an internal issue within Green Dot, prolonging my registration process. Despite being told to wait another 24 hours by the fifth agent after 72 hours of unsuccessful attempts, I am dissatisfied with the service. This situation is unacceptable, and I intend to share my experience on various social platforms soon. I just want to access my funds and close this account due to the ongoing issues with Green Dot's service since [redacted].

While waiting for my personalized card, I decided to make a second deposit into my in-store bought card. However, I encountered difficulties transferring $16 from Green Dot to Cash App due to an incorrect CVV error. After struggling, I considered reporting the card as stolen, but was charged a $5 fee. I then attempted to update my address on the Green Dot online application for over 2 hours, only to realize the option was not available. Despite multiple attempts, the old address persisted. I am frustrated and just want to close my account without having to pay for a new card. I kindly request a refund of $5 for the card renewal fee and the remaining balance of $11.05, totaling $16.05, to be sent to my new address at [redacted] Warren St. Borger, TX [redacted] immediately. Thank you for addressing my concerns and updating my information to [redacted] Warren St. Borger, TX.

I'm looking to contact the appropriate department regarding a hold harmless letter to recover funds that were mistakenly sent to your card/account ending in [redacted]. I've tried calling several times without reaching anyone. Please provide the email address or phone number to address this matter. Thank you! - T. Trahan

I need help with my situation regarding my EIP packages being mistakenly given to someone with a fake account. The IRS investigated and determined that the bank is responsible for returning the funds. I was informed by an IRS representative that there might be a small error in my social security number. Even though the IRS reached out to the bank last year, I have not received any updates or reimbursement for the three stimulus payments issued by Green Dot Bank on November 12, [redacted], January 4, [redacted], and March 17, [redacted] totaling $3,[redacted]. The fraudulent account number is [redacted]10. I am eager to file a claim as advised by the IRS and address this matter promptly. Thank you, Linda C.