Google Pay Customer Service Issues

I recently bought a PS5 from someone on OfferUp. We decided to use Google Pay since my card wouldn't work on PayPal. Unfortunately, the seller gave me a fake tracking number claiming it was from UPS. When I checked the number on the UPS website, it was confirmed to be fake. I then contacted UPS to double-check, and they confirmed the number was indeed false. When I informed the seller, he responded aggressively, blaming me for contacting him repeatedly. Despite his reassurance that he would find the correct tracking number, I am still waiting for it. After pressing him for an update, he claimed it had shipped the day before, which was untrue as I was home. I've asked for a refund due to suspecting a scam as my funds are tied up in this purchase. Can someone assist me, as this money is earmarked for the PS5 and I need help resolving this issue?

I would like to transfer my funds to my PayPal card so I can access my money without being scammed. It seems like someone is trying to steal my identity and money by tapping my phone and making complaints on my behalf. I believe that my real identity is being targeted and I want to ensure that all transactions on my account are valid. I appreciate the assistance from the lady at EClouds, but I already have a different card. I want to recover any missing funds and make sure any expenditures were authorized by me.

I need assistance with a payment issue. I paid for an item online, but the transaction seems to be stuck. I've checked my bank statement, and the amount has been deducted. Can someone guide me on what steps to take next to resolve this? Thank you.

Our Frustrating 6-Month Journey with Google Merchant Support Our Ongoing Struggle with Google Merchant for 6 Months Google Merchant provides a wonderful platform to promote your products to a wide audience online. However, during our experience over the past half-year, we encountered significant challenges that have tested our patience. Challenges with Customer Support Effective customer service is vital for any business to thrive. Regrettably, our interaction with Google Merchant's customer support left much to be desired. Reaching a real person proved to be a struggle as automated responses dominated, making it difficult to pinpoint the root cause of our issue. When we did manage to speak with someone, the assistance provided was lacking. Promises to contact us were unfulfilled, and crucial information regarding our mistake was either withheld or unavailable. This hindered the resolution process considerably. Google’s Reliance on Automation Google heavily relies on automated bots to perform tasks that are typically handled by humans. While this may streamline operations for Google, it can lead to erroneous actions, such as incorrectly flagging compliant entities. Once tagged by a bot, customer support agents lack the tools to rectify the situation due to limited access to bot data. Concluding Remarks At present, our concerns with Google Merchant remain unresolved. We aim to shed light on these recurrent issues and encourage discussions on improving Google's customer support services. We welcome your experiences with Google Merchant and other support teams to collaboratively address the shortcomings in Google's service delivery.

I am having trouble verifying my identity on Google Pay. I am stuck in a loop where I follow the instructions provided, but it does not offer me the option to complete verification, instead, it leads me back to the instructions page. I need to verify my identity to send $30 from one Google Pay account to another. I have been attempting this for almost three days without success. Please assist me in resolving this issue so I can complete the verification process and send the money.

Google Pay's primary toll-free number is [redacted], but there are a total of three ways to contact them. Another effective method, as recommended by fellow Google Pay users, is to share your concern with GetHuman above, who will then assist you. In addition to calling, customers also prefer reaching out via Live Chat for Customer Service. If you believe any of this information is incorrect or if you have additional ways to reach Google Pay, please inform us so we can help other customers. To review all the contact details collected for Google Pay, you can click here.

Dear Google Pay, According to the Bible in Revelations 13:16-17, it is prophesied that people must be marked on their right hand or forehead to buy or sell, with the number of the beast being [redacted]. Consider stocking up on provisions like food and water in preparation for these events. Some believe Jesus Christ will return for his church by [redacted]. If you have a microchip, you may want to explore options to remove it to continue working until this system is implemented worldwide. Best regards, Natalia Truex Sent from my iPhone

**Subject: Concerns about Unusual Activity on Google Pay Account** I have been experiencing suspicious activity, fraud, and potential abuse on my Google Pay account. Despite maintaining good FICO/credit scores and a solid transaction history, unauthorized actions are still taking place. My Google Pay account is linked to multiple banks, like PayPal, and is regularly used to pay for various services without issue. Concerns have arisen due to potential hacking, which could lead to the unauthorized access of sensitive personal and business data. The inability to access and monitor my Google Pay account has left me vulnerable to ongoing security breaches. Timely information on any unauthorized access or misuse is crucial for immediate action. The impact of these security breaches has disrupted my ability to make purchases on Google Play and contact a live agent. The account suspension, with a lack of explanation, compounds the urgent need for clarity on these security threats. Given the connection of my banking resources to my Google accounts, it is essential to address these security issues promptly. Transparency regarding any compromise of financial data is necessary to ensure appropriate measures are taken to safeguard personal information. Sincerely, MTS

I have reached out to your team to report ongoing suspicious activity, abuse, and fraud regarding my Google Pay account and personal Google Play financial information. Reinstating Google Pay is not my main concern. This security breach affects not only my Google accounts but also my financial institutions, banks, PayPal, and more. The suspicious activity on my Google Pay accounts indicates that someone now has access to my financial assets, including sensitive information like mortgage statements, healthcare insurance, and utility invoices. I tried to contact your security team but only received auto-generated emails. This situation has put my financial health at risk during an already difficult time due to COVID-19. I need your immediate assistance to identify the suspect and stop this criminal activity. Thank you.

I am having trouble receiving help with my Google Pay account through the provided links and phone number. The issue involves possible security breaches and unauthorized access to sensitive financial and personal information. I have not been able to reach a live representative, and the automated responses do not address the severity of this situation. It is urgent that we address this potential threat to my financial security as soon as possible. Thank you for your prompt attention to this matter.

I have been wrongly charged for items I did not order or want recently. It seems like your sales team is making unauthorized charges on my account. Dealing with your customer service is incredibly frustrating with long wait times and unhelpful responses. I contacted you to resolve a previous issue where money was taken from my account without permission and then returned. Now, new unauthorized charges have appeared. This situation is unacceptable, and I demand a resolution promptly. If necessary, I will not hesitate to bring attention to this matter through media outlets. Please address this matter promptly.

I have contacted customer support multiple times regarding a purchase made on my account that I did not authorize. As soon as I noticed the payment, I reported the issue and requested a refund. I was advised to contact Google Pay/Play as that was how the payment was processed. Despite reaching out to Customer Service multiple times, I have not received a response or a refund. I am confused and upset by the lack of communication. I am requesting a refund for the unauthorized charge of $[redacted].00. I understand that customer support may be experiencing high volumes, but I cannot afford to have this charge on my account for a service I did not want. I would appreciate a prompt response on how I will receive my refund. Thank you.

It's been over a year now since my Google Pay account got deactivated due to a mistake with a disputed charge for an in-game purchase on my old phone. While I've resolved similar issues in the past by providing my driver's license and payment details, this time they're asking for more documentation, including proof of the chargeback that's challenging to locate in my banking records. Despite my efforts to find and address this, the available options on the official resolution page don't seem to align with my needs, and I'm at a loss on how to expedite the process. I rely on Google Pay regularly for my purchases and would appreciate any assistance in regaining full access to my account promptly. I value using the service legitimately and am eager to overcome this hurdle. Thank you for your attention and support.

During free trials, the services were cut off before the trial date or didn't work properly. I believe the services have been canceled already. Even after cancellation, unauthorized transactions were made without providing the full benefits of the services. No refunds are offered, but money keeps being taken from the account without receiving the services promised. It seems like the free trial should have lasted the full 3 or 7 days. However, transactions continue to occur without actually being able to use the services. Despite installing and trying to use the apps that require payment, there is no prompt for purchase verification. Subscribing does not grant access to the app's pay services. This situation is unfair, and I would like a refund for the unauthorized charges.

Yesterday, I made a payment of Rs [redacted] towards my bill. The first transaction was rejected by the app with a message of transaction failure. Immediately after, I made a second payment of Rs [redacted], which was successful, showing a payment transfer message. However, around 10:00 pm last night, the initial failed payment of Rs [redacted] also went through, resulting in double debit from my account. Upon checking with the recipient, they confirmed receiving only one transaction. Kindly review the situation and refund the duplicate amount promptly. Your quick assistance is greatly appreciated. Warm regards, R. Ashish

I've reached out previously and now seek to have a conversation before discontinuing my support for this service. As a devoted Marvel Strike Force enthusiast, I recently discovered that Google owns Twitch. I have contested charges on Twitch services that I did not authorize and am now facing issues paying for Marvel Strike Force via Google Pay, where I make most of my purchases. I have provided my new ATM card and ID from the bank after my previous card was cancelled. Regarding the Twitch account problems, despite reaching out about service complaints that led me to create a new account for music during Covid, my concerns were not addressed. To show evidence of my situation, I changed my email address from [redacted] to [redacted] and sent further emails on this matter. This is to support my case as I have lost interest in the service after these experiences. Being unable to use my card is one thing, but being blocked from utilizing a purchased Google Pay card is disheartening given the substantial amount I have invested. I am requesting immediate resolution; otherwise, I will discontinue my usage. A. Washington

I need assistance getting a refund for unauthorized charges on my Google Play account made through my credit cards. I suspect my six-year-old might have accidentally made the purchases without my knowledge. I want a full refund for all unauthorized charges made in the past month on my credit cards ending in [redacted] and [redacted]. I have tried to dispute some charges online but couldn't go far back enough to see all of them. It's a tedious process for me to track all the transactions when this information should be accessible online. I have multiple credit cards linked to my Google Pay account, most of which have been charged for Google Play purchases I did not make. I urgently need clarification on the refund process and wish to close my Google Pay account to prevent further unauthorized transactions. Please investigate and refund the fraudulent charges. Contact me at [redacted] or [redacted] if further information is required.

I urgently require assistance as my Garena account is at risk of being banned due to a situation involving a questionable purchase. I had purchased [redacted] Garena CP for [redacted] pesos from Ashop, a store on Facebook known for offering discounted rates. However, it appears they have engaged in a refund scheme where they reclaim the money and prompt users to return the CP purchased. This tactic has unfortunately victimized many Call of Duty Mobile players. I have not yet received the email instructing me to return the CP bought through Ashop's fraud. Could measures be taken to prevent the scammers from utilizing the refund scheme on my account? I am willing to provide my Garena account details to ensure any refund attempts are thwarted. Preserving the integrity of my account is vital to me, and I seek your understanding and assistance in this matter.

On Friday, the 27th of August, I received a message on my phone notifying me of low storage space. I opted for the $1.99 monthly plan and proceeded to input a $50.00 Google Play gift card on the Google Pay platform. Despite this, I did not receive any additional storage or confirmation of my payment. After calling the numbers on the back of the card and encountering a COVID-19-related automated message, I remain without resolution. The Google Play gift card number used is 627W Kg6X U27X W431. Seeking to acquire [redacted] gigabytes of storage and have the excess credited to my account, I also encountered an issue when purchasing a $50.00 gift card for a friend on the 30th of August. He was prompted for more details to redeem the card, which had the number 74RG8YHTS8GV B9BH. Your assistance in resolving these matters promptly is greatly appreciated. Thank you, Thomas E Haughawout.

In mid to late July, my Google account was compromised. I have already updated my password and deleted all payment information from G-pay. However, there is a bank card account ending in [redacted] that I do not recognize, and I am unable to remove it without adding another account. I have noticed unauthorized Google Ads charges on accounts [redacted] and [redacted] totaling 50p and [redacted].24p. Google Ads directed me to contact G-pay about this issue, but I firmly believe I should not be responsible for these charges. Despite this, I need to add a payment method to purchase an app on the Play Store for my new Google Pixel 2XL. The app requires a payment to unlock the T9 feature, which is essential due to my difficulty using a standard keyboard layout. To recap: 1: Remove the bank card ending in [redacted]. 2: Delete the Google Ads accounts [redacted] and [redacted]. 3: Clear the unauthorized charges of 0.50p and [redacted].24p from my account. Thank you for your assistance.