Google Pay Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about Google Pay customer service, archive #4. It includes a selection of 20 issue(s) reported December 3, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Google Pay account got suspended due to a reported fraud incident. A few months ago, there was fraudulent activity on a card linked to my account, but I managed to resolve it and regain access. Subsequently, making a few purchases led to another suspension, despite those charges not being reported as fraudulent. I seek clarification on which specific charges are flagged as fraud and guidance on restoring my account. I am frustrated by the repeated occurrence of this issue.
Reported by GetHuman5517924 on Donnerstag, 3. Dezember 2020 17:26
I noticed an unexpected charge on my bank account from google*idealabs g.co that is still processing. I urgently request to halt the processing, cancel the transaction, and refund the amount. I am currently traveling with my 4-year-old child, and we are in need of the funds as we are stranded in an unfamiliar location with no gas to continue our journey. As a single mom with an autistic child, the situation is challenging. Please expedite the refund process to assist us. Thank you.
Reported by GetHuman5517988 on Donnerstag, 3. Dezember 2020 17:47
I need help, please. I transferred Rs. 15,[redacted] to (initials) on the 3rd, but at the same time, my Google Pay showed processing. Yesterday, on the 5th, Rs. 15,[redacted] went missing from my account, and what was showing as processing on Google Pay now shows as failed. The person I transferred to has not received the money yet. Sir, please check if the transfer was not mistakenly done on Google Pay. Kindly resolve the issue for me. Thank you.
Reported by GetHuman-lromeosi on Sonntag, 6. Dezember 2020 13:21
I recently attempted to make a micro transaction on an app using a Google Play Card. The payment went through, and the funds were added to my account. However, I received an error message stating there was an issue with my Google Pay account, which left me confused. Upon checking Google Pay, it indicated suspicious activity possibly linked to a past failed phone purchase many years ago. This previous incident involved using my mother's credit card for which they now require verification, even though I no longer use that payment method. Consequently, I am unable to use the Google Play Card, which has caused frustration. I am unsure how to proceed as I am unable to reach my mother to verify the past transaction.
Reported by GetHuman-urbanrap on Dienstag, 8. Dezember 2020 14:19
I need assistance with Google Pay customer service in multiple locations, including Mumbai, India, Bangalore, Hyderabad, Delhi, and Chennai. Looking for Google Pay customer care numbers and support options such as Twitter and Quora. Need to contact Google Pay through their helpline, phone numbers, and online customer service for inquiries and support.
Reported by GetHuman5536298 on Mittwoch, 9. Dezember 2020 08:32
I am in need of Google Pay customer service support for various locations and platforms, including Mumbai, India, Bangalore, Hyderabad, Delhi, Chennai, and general assistance. Looking for help via phone, Twitter, Quora, Just Dial, and online services. Seeking assistance with transactions, account information, and any issues that may arise.
Reported by GetHuman5536298 on Mittwoch, 9. Dezember 2020 08:40
I have disputed over 80 Google Pay payments that were fraudulently made and I am trying to get the money returned to my checking account. I have been dealing with Google Pay for weeks without any resolution. My case ID is 5-[redacted][redacted]. Please reply to this message with instructions on how I can recover my funds. Thank you. Deborah S. B.
Reported by GetHuman-debbuss on Mittwoch, 9. Dezember 2020 18:20
I recently discovered unauthorized Google Pay charges on my checking account from November 11 to November 13. Despite disputing these transactions, I have not received a refund yet. My case ID is 5-[redacted][redacted]. I suspect scammers exploited Google Pay, a service I have never used, to empty my account. I urge you to address this issue promptly and refund my money. Please communicate your refund plan via email. Thanks, D.B. [redacted]
Reported by GetHuman-debbuss on Mittwoch, 9. Dezember 2020 19:11
This afternoon, I made a purchase using my credit card on Google Pay. However, there were issues with the payment going through as the card seemed unrecognized. Despite attempts, I encountered a Google Temporary Hold with no charge on my purchase. Upon trying to add the card on Google Pay, I faced difficulties in verification and setting up the added features. Following advice from my credit card's customer service to contact Google Pay, I encountered delays with verifying my checking account which may take 2-3 days. I am concerned about this situation and the urgency of having the purchase, a Christmas gift for my mother, arrive before Christmas Eve from Highlights for Children. I seek assistance in resolving these payment issues promptly. I have attempted to contact various numbers without success, and I am wary of sharing sensitive information to avoid any potential compromise of my accounts. Any help in facilitating the verification process and ensuring the timely delivery of the gift would be greatly valued. I regret any frustration displayed earlier and appreciate any support in rectifying this matter efficiently.
Reported by GetHuman5538923 on Mittwoch, 9. Dezember 2020 23:36
I recently received an email regarding a Google Pay account linked to my name. I did not create this account and do not wish to have it. Please cancel this account associated with my name immediately. I am a senior living in an assisted care facility and I am distressed by this unexpected situation. Amid other significant concerns, this has caused unnecessary worry and stress. Kindly confirm the cancellation of this account via email. - L. Alt
Reported by GetHuman-lynnalt on Freitag, 11. Dezember 2020 17:43
Hello, my name is April Wolfe. My phone number is [redacted]. I need Google support to contact me at [redacted]. My phone shut off completely on Thursday the 8th. I am using my LG Tribute Android phone to access Wi-Fi while I wait for a new phone. A payment of $15 was sent to me via Google Pay by my cousin, Chastity Garrett. The payment was taken using my credit card instead of my checking account, causing inconvenience. I would like Google to rectify this issue promptly. Additionally, I am having trouble accessing my online checking account through the app on my LG Tribute. Your assistance in resolving these matters is greatly appreciated. Thank you.
Reported by GetHuman5557051 on Dienstag, 15. Dezember 2020 21:01
Contact Google Pay at [redacted] for assistance with your online transactions. Google Pay Wallet serves as a convenient digital payment platform, enabling secure money transfers directly from smartphones. It's compatible with various card types and is a free service for users. By simplifying the payment process, Google Wallet aims to enhance the shopping experience for customers who may hesitate to make purchases on mobile devices due to security concerns and usability issues. The system also allows merchants to promote offers and discounts, making transactions smoother and boosting sales. With the increasing popularity of mobile payments, services like Google Wallet are projected to facilitate over $[redacted] billion in transactions by [redacted], revolutionizing online shopping habits.
Reported by GetHuman5558161 on Mittwoch, 16. Dezember 2020 04:13
On December 8, [redacted], I purchased a one-month subscription to Cricut Access for $10.80 on cricut.com through my phone. The payment was processed through Google in Mountain View, California. However, despite being charged, the subscription did not reflect on my account. I have contacted Cricut twice, and they advised me to contact Google for either a refund or to receive the Cricut Access I paid for. I urgently need this subscription as I am a teacher and require it for my students' holiday activities this week. Thank you. - Theresa/Tracy Simons
Reported by GetHuman5559066 on Mittwoch, 16. Dezember 2020 14:23
I used Google Pay to pay for Cricket Access, but even though the payment went through, the subscription isn't working due to the money not being applied to my Cricket account. I contacted Cricket, but they advised me to reach out to Google Pay for assistance. I would appreciate it if the payment I made could be transferred to my Cricket account linked to the email address [redacted] promptly. Thank you.
Reported by GetHuman5559066 on Sonntag, 20. Dezember 2020 02:24
I recently purchased a TV from Walmart. While trying to set up my Amazon account on the TV, I encountered an error code that directed me to a website to enter the code. After entering the code, I faced another error prompting me to call a phone number. I spoke with someone named Thereal K who asked me questions and then proceeded to access my phone, computer, and bank account without my consent. He made unauthorized transactions including 4 Google Pay transactions; 2 for $[redacted] each, 1 for $[redacted], and another for $25 through Amazon Pay. Amazon is refunding these charges. The funds were sent to [redacted] (Transaction ID: B.35A8-ADC6-DCC6-A960) and [redacted] under the name Georgia Minniefield (Transaction ID: B.715B-197F-[redacted]-BEA9). I seek assistance in recovering my money as I am on disability and these transactions have depleted my account. I have never had a Google account previously and do not know the password set up by Thereal K. Your prompt attention to this matter is greatly appreciated. Thank you. Lynn McDowell.
Reported by GetHuman5574823 on Montag, 21. Dezember 2020 19:06
If you need to reach Google Pay, the most effective toll-free number to call is [redacted]. Besides calling, customers recommend sharing your issue with GetHuman above to receive assistance. Another popular way to seek help is through Live Chat for Customer Service. If you have more accurate information on contacting Google Pay or know other methods, please share to benefit other users. To compare all contact details gathered for Google Pay, click here.
Reported by GetHuman5576093 on Dienstag, 22. Dezember 2020 03:33
I am providing some clarity regarding an issue with a charge on my account. My name is Nancy T. and my number is [redacted]. Timothy B. stayed at my house for roughly six months. One evening, I was playing Toy Blast and intended to purchase some blast packs. I asked Timothy to use his card ending in [redacted] for the charge, and I would give him cash as reimbursement. He agreed, and I promptly paid him back. However, he later disputed the charges. Despite his consent to the transactions, they were disputed. I have never charged anything without paying him cash for it. I am requesting that my account be cleared of any wrongful use and restored to its normal status. I have been a customer for approximately ten years. I am unable to provide a copy of the card as it is not mine, but I have uploaded my NC driver's license in a previous email. Please reach out to me to address this matter. Thank you.
Reported by GetHuman5580074 on Mittwoch, 23. Dezember 2020 13:09
Hello, I'm seeking assistance regarding an unauthorized charge on January 5, [redacted], for a service I did not intend to purchase. I want to ensure that there are no recurring charges without my consent, specifically for Norton antivirus or similar services. My account appears to have been compromised, so I need to update my contact email to [redacted] as I am unable to access my previous email account.
Reported by GetHuman5637375 on Samstag, 9. Januar 2021 12:50
Today, a representative from Cash App instructed me to download two different apps and load at least $[redacted] onto a Google Play gift card. They then asked me to scratch off the silver section and provide them with the numbers. When the first card didn't work, they requested that I buy another one. Frustrated, I refused to proceed and demanded a refund as the initial card was never used.
Reported by GetHuman5638914 on Samstag, 9. Januar 2021 22:35
I need information about a payment method in my Google account. It contains funds that I believe are from the stimulus payment. Unfortunately, I no longer have the actual card and can't remember the financial institution it's with to request a replacement. The card is a debit card, and I don't have a traditional bank account. I'm looking to transfer the money from that card to my SSI direct deposit card, which is also linked to my Google payment methods. If I could speak to a representative like before, we could proceed with what the previous conversation was about, but we got disconnected. I haven't been able to connect with a human again to resolve this issue.
Reported by GetHuman5676033 on Samstag, 23. Januar 2021 10:35

Help me with my Google Pay issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!