GoDaddy Customer Service Issues

I recently bought a domain on October 29 and attempted to transfer it to FatCow, but faced obstacles getting the authorization number. After learning about the 60-day waiting period for transfers on GoDaddy, I decided to cancel the purchase. While speaking with Logan from GoDaddy through live chat, the transaction was successfully cancelled. However, after communicating with FatCow, I discovered that all I needed to do was direct the servers to them, which was not previously mentioned to me. I am now seeking to reinstate the transaction and resolve this promptly as I have a deadline to have the website up by the end of the week. Unfortunately, live chat is unavailable to me now, so I am hopeful that this issue can be addressed as soon as possible. My customer number is [redacted]62.

Hello, I have a GoDaddy account. I added my card a while ago and recently checked the availability of a domain due to a special offer. I added it to the cart but did not proceed with the purchase. However, I received a notification that money was deducted from my account without my confirmation. I want a refund as I did not complete the purchase process. I have not visited the site recently and only checked it out about a month ago. Kindly assist in processing the refund. Please contact me via email with the necessary steps to arrange the reimbursement. I only intended to check the final amount and did not intend to make a payment. Please address this matter promptly. Thank you.

Good morning, I am customer [redacted]40. I'm reaching out this way due to not having a phone line available. I'm encountering a problem with my two WordPress websites that have disappeared from my admin panel: www.DimensionalBox.com www.LuxuryVintageMarket.com I suspect this issue occurred during the service renewal. Originally, I had four sites but only needed service for two. I purchased a new package for two sites but did not renew the old four-site package. After contracting the new service for two sites on GoDaddy, I had trouble distinguishing between the different packages and couldn't migrate the data. I had hoped that by not migrating, the creation of new sites would be halted, and only the active sites would remain. If restoring the previous setup isn't feasible, I kindly request to unsubscribe from the Wordpress service temporarily and receive a refund for the unused portion of the Wordpress service for two sites. Thank you, Cesar M Santamaria

I have been incorrectly charged for the Locksmithdo.uk domain for a period of 2 years. The domain actually expired on 17.02.[redacted], but I was billed by GoDaddy on 02.11.[redacted]. Additionally, I paid for the mapolist.ru domain on a specific date, but it was offline for almost a week (Incident ID: [redacted]6). I request compensation for this inconvenience. My personal data was utilized without consent, and I require a refund for the Locksmithdo.uk domain, compensation for the downtime of mapolist.ru, cessation of email notifications, and the removal of my card details from your database. If these matters are not addressed within 72 hours, legal action will be pursued.

I am experiencing difficulties sending emails from the luxembourg.com.br domain to Gmail. The errors happen frequently and I always receive a return message indicating delivery failure after approximately 20.6 hours. The specific recipients affected include: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] The reason provided is an error during the delivery attempt of an email with the subject "Reflection of end of year" to [redacted], which has been in the queue for too long. Any assistance in resolving this issue would be greatly appreciated. Thank you.

I am having issues with the domain lock on my website, bedroomplayer.uk. I am unable to change the DNS from my server to dns1.lifetime.hosting and dns2.lifetime.hosting. I am frustrated with the lack of customer service from GoDaddy. It is challenging to reach out for help, and the phone support has been unhelpful. It feels like my time and money have been wasted due to these difficulties. I hope GoDaddy improves their customer care in the future.

Hello David, While I was without internet access, I came across news about an American businessman who paid $50,[redacted] to kill a nearly tame lion in a Zimbabwe national park. I later found out that a portion of that money came from me through the Span Foundation web account fee. I cannot support someone who behaves this way, so I want to discontinue using GoDaddy as our internet provider. Since all our articles are saved in our emails, we won't lose anything by closing our GoDaddy account with the Span Foundation. Please proceed to close the Span Foundation account with GoDaddy. We will then search for an internet provider that values all living beings. As a final action on the Span Foundation webpage provided by GoDaddy, I suggest we post about the businessman who kills creatures for fun. Shailesh November 9, [redacted]

Customer #[redacted]35 Email: myfirstwebsitebusiness(at)gmail(dot)com Website: bedroomplayer.uk Domain status: Locked I am experiencing issues changing the DNS settings from my server to dns1.lifetime.hosting and dns2.lifetime.hosting for my website bedroomplayer.uk. The lack of customer service and support from your end is frustrating. I would appreciate clearer communication and assistance in resolving this matter. Bogus

I need assistance with unlocking my website so I can start using it. It seems that the domain has been locked without my authorization. I'm unable to change the DNS settings from your server to dns1.lifetime.hosting and dns2.lifetime.hosting. Could you please clarify why this action was taken? I am frustrated by the lack of respect shown to customers like me. It's been difficult to reach out for support, as contacting you has been a challenge. I would greatly appreciate your prompt attention to this matter as it's hindering my ability to use the service I've paid for. Kindly provide the necessary assistance or guidance to rectify this issue promptly. Thank you.

I am having trouble unlocking my website to start using it. I did not authorize the lock on my site. My website, bedroomplayer.uk, is currently locked, and I am unable to change the DNS to dns1.lifetime.hosting and dns2.lifetime.hosting. I feel disrespected by this situation, as I have paid for the service but am unable to use it. I am frustrated by the difficulty in contacting support and the unhelpful assistance provided. Please change the nameservers to dns1.lifetime.hosting and dns2.lifetime.hosting to resolve this issue. I am very unhappy with the service and will consider involving legal representation if this matter is not resolved promptly.

I am experiencing issues with unlocking my website, bedroomplayer.uk, and changing the DNS settings to dns*.lifetime.hosting. I did not authorize my website to be locked, and I find this disrespectful as a paying customer. Communication with GoDaddy has been difficult, and I am frustrated with the lack of helpful assistance. I request GoDaddy to change the name servers to dns*.lifetime.hosting to resolve this matter. I am extremely disappointed with the treatment I have received and am considering legal action. I expect GoDaddy to address this promptly.

Dear Sir/Madam, Our GoDaddy account and domain, www.pegasusagriculturegroup.com, have been hacked. We are seeking assistance to recover this domain, which was registered under the username "irfangoldfsd07" and customer ID [redacted]18. We are prepared to provide all necessary legal documents for verification, including our trade license, ID, and passport for your reference. Attached, you will find snapshots displaying the unauthorized changes made to our account following the hack. We urgently request your help in reclaiming our domain, as the situation is negatively impacting our business. Your prompt attention to this matter would be greatly appreciated. Thank you.

I am contacting GoDaddy regarding a security concern with my email. I have requested to remove my Two-Step Verification due to a changed phone number two months ago. Despite submitting the form twice before and once on Friday, the issue remains unresolved. I had a conversation with Jennifer for approximately 16 minutes, where I mentioned my location in Russia. I urge GoDaddy to address this promptly to prevent any hacking attempts on my email account. If any breach occurs, GoDaddy will face consequences, and I hold a significant position that could escalate this matter. Please address this as soon as possible to prevent any security risks. Original Email: Subject: Cancel two-step verification From: [redacted] M9 Real Estate Brokered in DC & FL 1 E Broward Blvd. #[redacted] Ft. Lauderdale, FL [redacted] www.M9RealEstate.com [redacted]

Subject: Assistance Requested for Auto-Renew Issue Dear Customer Service, I have contacted your representatives repeatedly in the past few weeks about an auto-renewal that was made in error. The organization, West Orange First Aid Squad, has been legally dissolved according to the IRS, NJ Department of Treasury, and the NJ Attorney General's Office - Division of Consumer Affairs. Despite our prior discussions and notifications regarding not renewing the service, your system notes show that the charge was made even though you were informed well in advance. Your team claims we are outside the 30-day refund policy, but evidence proves otherwise. I am requesting a manager to contact me directly at [redacted] or [redacted] to resolve this matter promptly. It is disappointing that after several years of being a client, this issue remains unresolved. I hope to see a satisfactory resolution soon. Best regards, James Troisi, President West Orange First Aid Squad, Inc

Hello, I am currently a domain portfolio holder with your company. One of my objectives this year is to increase my earnings from domain sales. To accomplish this, I am interested in promoting my domains through the SedoMLS Premium program to enhance the visibility of my domain listings for sale. It has come to my attention that Sedo has mentioned that your company is not currently collaborating with them to facilitate instant transfer sales via their SedoMLS Premium domain sales network. Could you provide information on any potential plans for integrating this service? I have heard that numerous registrars are joining forces with Sedo. I would be keen on listing my portfolio in SedoMLS Premium through my account with your company. Sedo’s BizDev team is contactable at [redacted] I kindly request that your BizDev team get in touch with them to explore the benefits of partnership and the implementation process. Kind regards, AV

Hello, I am currently a domain portfolio holder with your company. I am focusing on maximizing my domain sales earnings this year and I am interested in promoting my domains through the SedoMLS Premium program to increase their exposure. I have found out that your company is not yet integrated with Sedo for instant transfer sales through their network. I have noticed that many registrars are partnering with Sedo, and I would like to have the option to list my domains in the SedoMLS Premium program through your platform. If possible, could you please consider integrating this service? I believe reaching out to Sedo's BizDev team at [redacted] would be beneficial to explore the benefits of such a partnership and the steps required for implementation. Thank you for your attention to this matter. Best regards, Arumugam V.

I am a client of Valeriy Khalif with client number [redacted]92 and PIN code [redacted]. I recently ordered a "Dedicated IP address for homing" with order number [redacted]. I requested a refund within three days, followed the instructions to delete the service, and was reassured by support that my payment would be returned to my card ending in [redacted]. However, it has been over 7 days, and I have not received the refund. I am seeking clarity on why the refund has not been processed promptly. As a consumer, I assert my right to refuse unnecessary services within 14 days and request a refund accordingly. Additionally, I express my dissatisfaction with the deteriorating support service quality, making it challenging to reach out for assistance.

Regarding the issue of limited media sizes highlighted by Michael, the theme developers have responded with the following email explanation. They have identified that the problem lies with the server where the WordPress site is hosted, specifically with GoDaddy. The screenshots provided illustrate that certain image sizes like "medium" and "large" are missing on the current server but present on the theme developer's server. This discrepancy is attributed to the server's restrictions imposed by GoDaddy, affecting the functionality of the purchased products. It is suggested that the matter should be escalated to address and resolve this server-related issue to fully utilize the paid-for products.

I recently received an email from GoDaddy regarding a cancellation of a product for my .NET Domain Registration associated with my website englishforsuccess.net. I did not intend to cancel this service and now I am unable to access my account. No further emails have been received since the cancellation notification. I need assistance with this issue as soon as possible. Thank you. -JM

On November 30, [redacted], I initiated the transfer of my domain and email services. A representative named Michael Werner assured me that the email migration would be completed within 6 to 10 days. Unfortunately, as of December 19, my email is still not working, leaving me unable to access important business documents. Each time I have contacted customer support, I have been told that everything is progressing smoothly, but this has not been the case. I have been asked to make international calls to my previous email host to assist with the migration, resulting in lost emails and a significant service disruption. When I requested a refund for the Office [redacted] service and email migration to seek services elsewhere, I was only offered a refund for the Office [redacted] subscription. I am requesting immediate contact from your legal department at [redacted] to arrange a full refund of all charges incurred on November 30, [redacted], as well as reimbursement for expenses including hours spent on calls with representatives and international calls.