The following are issues that customers reported to GetHuman about Gmail customer service, archive #80. It includes a selection of 20 issue(s) reported May 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've forgotten both my password and the phone number associated with my Gmail account. This has led me into a loop of unsuccessful login attempts. Unfortunately, I can't receive a recovery code on my phone as I no longer have access to the old number linked to my account. I've changed my phone number some time ago and can't recall the old ones. How can I regain access to or reset the password for my Gmail account, [redacted]?
Reported by GetHuman-k_mambet on Monday, May 9, 2022 3:58 PM
I recently assumed the role of sales manager, and there is a gmail account linked to the hotel - [redacted] Unfortunately, the previous sales manager didn't provide me with access before leaving. Despite our attempts to retrieve the information, we have been unsuccessful. I am seeking guidance on how to gain access to this account for my daily sales office and hotel operations. Is it possible for me to follow the account recovery steps? I can provide all relevant details associated with the gmail account:
Address: 8 Traders Circle Normal, IL [redacted]
Phone: [redacted]
Reported by GetHuman-alburke on Monday, May 9, 2022 4:12 PM
Hello, I have an old Gmail account that I haven't used in a long time. I forgot my Facebook password, and I need this account to log back in. The only recovery option on there is my older sister's very old Gmail since I didn't have a phone at that time. I have no way of getting back in. Please help me. If it's possible, could you delete the account so I can remake it, or reset the password? Thank you!
Reported by GetHuman-shamoiye on Monday, May 9, 2022 4:49 PM
I am experiencing issues accessing my Google account due to a password problem. Despite several recovery attempts, it remains locked for too many attempts. The code sent to my phone does not come through, making it impossible to enter. This situation is frustrating as I have valuable personal data, photos, and passwords stored in the account. Seeking support, I contacted Google to chat with a live person and sign up for Google One, but they were unhelpful, repeatedly redirecting me to the Account Recovery page that is unresponsive due to the excessive attempts. Feeling lost without access to my emails, I'm uncertain about missing important communication.
Reported by GetHuman-fitzdav on Monday, May 9, 2022 7:59 PM
I entrusted my nephew with my account password to help locate my iPhone. Unfortunately, he has now changed my Gmail password and linked a recovery email that I cannot access. Confronting him did not go well, as he reacts defensively when questioned. I attempted to recover my account by answering security questions correctly, but was unable to proceed due to a notification that my account was active on a device I suspect is my nephew's. A password reset code was sent to the recovery email, of which I only know partially. Despite various ways to confirm my ownership of the Gmail account, access remains blocked. The suspicious activities began shortly after he assisted me in locating my iPhone around April 22nd. I am concerned he may be misusing my account for unlawful activities. I seek assistance to regain access to my account and prevent any further unauthorized use.
Reported by GetHuman-kattieby on Wednesday, May 11, 2022 4:28 PM
Due to a malfunction on my phone that resulted in a factory reset, I lost access to my Gmail account. When attempting to recover the account, I can use my phone number to receive a verification code, but when it comes to resetting the password, it prompts for a phone number I no longer have access to. This outdated number is the only option provided by the recovery tool, not allowing me to proceed or offer alternate methods to verify my identity. If there is a way to receive the password verification on my current number or provide additional means to prove my identity for a password reset, it would be greatly appreciated, as I have essential health-related documents stored on Google Docs that I urgently need access to.
Reported by GetHuman7441592 on Saturday, May 14, 2022 3:53 AM
On May 1, [redacted], my phone was stolen, and my Gmail account [redacted] was hacked. The hackers changed my password and recovery email, locking me out of my account. Even though I have a new phone with the same number, the recovery process was attempting to send a code to the stolen device, not my new phone. I remember all my original security questions and can provide past recovery emails, used wifi networks, and the password before the hack. The hackers have accessed my mobile bank accounts through my email and stolen a significant amount of money. I urgently need to regain access to my account and remove them from it. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman7442900 on Saturday, May 14, 2022 4:55 PM
My Facebook account was hacked, and the hacker's email is [redacted] They changed all the recovery options, making it impossible for me to regain access. I had details, profile pictures, old screenshots, birth certificates, and IDs to prove my identity as the rightful owner. I've tried reaching out to Facebook support, but after 3 days, they haven't responded. This account holds precious memories from my teenage years that I cherish. I'm considering reporting the Hotmail email to Google for assistance in contacting Facebook (Meta). My friends have informed me that my account might have been deleted as they can no longer see any old or recent messages from me. Any help on this matter would be greatly appreciated.
Reported by GetHuman-wishhear on Monday, May 16, 2022 4:44 AM
Hello,
I am experiencing difficulties with recovering my Gmail account. I enabled two-step verification approximately 2-3 months ago and unfortunately lost the security code. When I tried to follow Google's instructions to recover my account without the security code, the system seemed to have some issues. I attempted to sign in again as instructed, but it kept looping me back to the same step.
This Gmail account is crucial for my business, and I am seeking assistance to regain access. I have provided all relevant details to expedite the process:
Gmail account: [redacted]
Password: golasarali1335
Device used to create the account: Samsung Galaxy S4
Device used for two-step verification: Poco X3 Pro
Phone number: +98 [redacted]
Birth date: November 15, [redacted]
Name used on the account: ali1376
Backup Gmail: [redacted]
Please reach out to me at [redacted] Thank you for your help, I look forward to your response.
Reported by GetHuman-sinass on Monday, May 16, 2022 6:34 PM
Hello, I hope you're doing well. I'm reaching out because my friend is having trouble accessing her account. She created the account a while ago at a shop named SinaMobile, run by a person named Sina. The account is under the email [redacted], but due to lack of experience with technology, she can't recall the password. We've tried to recover it, but we're having difficulties. Even Sina, who helped her set up the account, can't remember the password after spending a week trying to recover it. I believe we may need to contact Gmail support for assistance. If there's a specific process we must follow, kindly guide us through it. I appreciate any help you can provide. Thank you.
Reported by GetHuman7452910 on Tuesday, May 17, 2022 8:15 PM
During a recent autoimmune flare-up, I faced difficulty accessing my iPhone and iCloud due to forgetting passwords. While waiting to recover my iCloud account, I resorted to using a temporary iCloud on a new iPhone. To reset my personal Gmail accounts, I verified my cell number but struggled with accessing reset password links sent to my email inboxes. Unfortunately, the verification process did not offer an alternative solution, leaving me locked out of crucial financial accounts connected to my email. Amidst this frustrating situation, I urgently need assistance regaining access to the email accounts "[redacted]," "[redacted]," and "[redacted]" These accounts have not been active since February [redacted], coinciding with the onset of my phone troubles during my health crisis. As I navigate this ordeal, I have created a temporary Gmail account, [redacted], for communication purposes.
Reported by GetHuman7454033 on Wednesday, May 18, 2022 5:37 AM
I recently encountered someone impersonating a Facebook employee, insisting on receiving money. After refusing, my Facebook account was hacked, followed swiftly by my email account. The hacker altered my passwords and even obtained copies of my personal identification documents. This has led to unauthorized attempts on my bank account and fraudulent loan applications using my information. I have been reaching out for assistance to regain access to my hacked email account, which is [redacted]
Reported by GetHuman7457012 on Thursday, May 19, 2022 1:39 AM
I need assistance with email delivery issues from Discord. I have followed the steps provided below by Discord. AlyssaM from Discord has mentioned they are successfully sending emails to me. Please advise on how to resolve this matter. Thank you.
Reported by GetHuman7458078 on Thursday, May 19, 2022 1:35 PM
Hello,
My name is Asmita Timilsina from Nepal. I am reaching out because I am unable to access my old Google account, [redacted], and I need to recover it urgently. I have important emails, data, and files stored in Google Drive and Gmail, as well as the account linked to various social media platforms. I created this account specifically for access to Google services and now I am in need of recovering it. I am ready to provide any necessary details for verification. During the account setup, I set a security question ("what's your childhood best friend's name?") with the answer being "Jenny," but unfortunately, I am unable to recover my account using this information. Please assist me in recovering my account [redacted] I am willing to provide my identity and any other necessary information.
Your help is greatly appreciated.
Thank you.
Reported by GetHuman-asmitati on Saturday, May 21, 2022 4:33 AM
Good morning,
I am currently unable to access my Gmail account as my phone was stolen and I cannot complete the 2-step verification process. One verification method requires my phone number, which is no longer accessible, and the other method asks for the same email address I am trying to log in to. I am unable to use any of my phone apps on my computer without accessing my Gmail account, which is also necessary for online banking verification. Your assistance with resolving this issue would be greatly appreciated.
Email: [redacted]
Stolen Phone: [redacted]9
Name: Anette Lach
DOB: 21.09.[redacted]
Please reply to my alternative email address at [redacted]
Best regards,
Anette
Reported by GetHuman7468395 on Monday, May 23, 2022 4:42 AM
Several of my accounts were compromised and possibly deleted, along with stolen identity details. Most of my accounts were registered under variations of the name Zacchaeus Nolan or Zack Nolan. I am experiencing difficulty accessing some of the emails that were previously visible for login attempts. I have already requested a report but would appreciate a prompt investigation due to the deletions. Unfortunately, I am without an email currently due to recurring hacking incidents. I can provide a list of some of the emails associated with my accounts for your review. These compromised or possibly deleted accounts include business and associated accounts. Your assistance in resolving this matter would be highly valued, as I have encountered significant losses with two startups and other endeavors due to hacking and identity theft issues.
Reported by GetHuman-rccrcrfr on Monday, May 23, 2022 12:50 PM
On May 16, [redacted], there were unauthorized charges on my debit card from Uniqlo in NY. On May 17 at 5AM, someone attempted to access my Gmail account. The critical security alert showed an "Unknown Device" using a phone icon from my city. The device had no IMEI. I switched my AT&T number to Boost Mobile on May 16, and more charges appeared on May 19, including Kapersky $68 and Nord VPN $70. These were made just after my paycheck. I received the security alert on May 17. I cancelled Boost Mobile and got a new Metro PCS line. The odd part is my old AT&T ICCID is still active, showing connections to Cingular and Iowa RSA No. 2 Limited Partnership networks. I suspect SIM cloning is involved, leading to the account hacks. Seeking assistance to trace the unknown device accessing my Gmail. Contacting Discover, AT&T, FTC, and possibly Boost regarding the situation. Need more information before involving the police. Appreciate any help.
Reported by GetHuman7470574 on Monday, May 23, 2022 6:53 PM
Dear Forum Members,
I wanted to share that I am currently experiencing issues with my Gmail account "[redacted]" Approximately 2 weeks ago, it was compromised by an unknown individual. They changed the password and had logged in from a computer in India. Despite having two-factor authentication set up with an email address and a previous phone number ending in '[redacted],' the hacker removed the email and I no longer have access to the phone number provided. This Gmail account holds valuable documents and is vital for me. I kindly request assistance in recovering the account or the option to delete it to prevent any further compromise.
Thank you for your help,
Best regards.
Reported by GetHuman7471924 on Tuesday, May 24, 2022 4:02 AM
I recently forgot my password and changed it, but I did not receive the notification on my phone. I also lost my backup code and have been unable to recover my Gmail account. Despite receiving an SMS to change the password, I am still being asked for the backup code. This has caused a lot of confusion as I rely heavily on this account for university-related matters. Unfortunately, the customer support team only provided me with recovery links and stated they are unable to assist further. I urgently require access to my account.
Reported by GetHuman7476901 on Wednesday, May 25, 2022 5:52 PM
I believe my Google account has been compromised by a supposed "ethical hacker." They are accessing my personal data like texts, emails, camera, and microphone, distorting my information. This individual is a family member who works as an ethical hacker for a large corporate firm. I am experiencing unusual battery drainage, strange messages, and unauthorized camera and microphone activations. Despite changing my Google account multiple times, the breach persists. I suspect this family member but lack concrete proof. They are not in close proximity to me, making their intrusion more puzzling. I am seeking urgent help to block this breach and safeguard my privacy from this persistent violation. I can share the name, number, and company details of this individual based in Cape Town, South Africa. Your prompt assistance in resolving this distressing situation would be greatly appreciated. Sincerely, Richard.
Reported by GetHuman-catzscor on Wednesday, May 25, 2022 7:36 PM