GEICO Customer Service Issues

I need assistance regarding an accident involving one of your customers, Enriqueta Sanchez, that occurred on February 9th around 9:30 pm. The incident happened as I was pulling out of the Circle K gas station on Hutchins and Pleasanton Rd. Despite trying to see around a parked Via bus, Ms. Sanchez collided with my recently repaired truck, just a block away from the gas station. Now, the driver's side of my truck is severely damaged, making it almost undrivable, which I rely on for work. I am looking to have this matter investigated and to be reimbursed for the damages caused. Please have a representative from claims reach out to me at [redacted]. Thank you. - Quila Larry.

I, Linda Vance, am aware of a claim against me and would like to discuss it with the claimant. I have a friend who owns Five Star Auto Shop, Gordy's Auto Wrecking, and believe this matter could be resolved without the need for a claim. I kindly request the claimant to contact me. If the goal is to have the car fixed, it can be efficiently handled. If unsatisfied, a claim can be filed, but I trust Gordy's expertise due to his many years in the industry. As someone on a fixed income, I wish to avoid insurance increases. Please reach out to me so we can address this matter. Thank you.

I recently brought my car to the auto repair shop to fix some damage, and when I went to collect it, the insurance adjuster mentioned that the check engine light was on. They ended up keeping my car for an extra three days and informed me that they had fixed it by replacing the throttle body fuse. When I drove my car home, I noticed that the heat, AC, radio, and back-up camera were not working. These features were all functioning properly when I initially brought in my car for repairs. Now, my vehicle keeps stalling every time I come to a stop, making it unsafe to drive. I believe I should be provided with a rental car until these issues are adequately addressed, especially since I have a trip to Vegas planned for tomorrow. The repair shop seems to be suggesting that these problems were preexisting, but they were not present before I brought in my car.

I would like to inquire about a claim for my son, Matthew Miller, born on May 17, [redacted]. He resides in Florida and is currently incarcerated. He has authorized Geico to discuss his case with me. I no longer have the policy details as the car accident occurred on February 4, [redacted], in South Beach, Florida. I was advised that the case could not be finalized until my son's sentencing, which took place on April 11, [redacted]. I have been informed that I need to provide proof that the case has been resolved. There were settlements for his medical expenses and car damages shared between the vehicles. My main contact, a woman I believe is located near Orlando, Florida, has been unable to inspect the car due to bureaucratic delays and the Covid-19 situation. I have shared all relevant information with her, but unfortunately, I have misplaced her phone number. I trust this information is adequate for your assistance. Thank you, Bernadette Miller-Conrey.

I was in a car accident involving a truck suddenly veering into my lane and hitting my back passenger side door, causing damage. Although my vehicle is still drivable, I experienced neck and lower back pain afterward and sought medical attention. I went to Piedmont Emergency Room for x-rays. Now, I am unsure about how to proceed with getting my vehicle repaired. The driver of the truck seemed confused about his actions, claiming he was going to the bank on the left but ended up in the right turning lane. I am seeking advice on what steps to take next regarding my vehicle and any potential insurance claims.

On February 19th, [redacted], I was traveling east on Hwy 22 towards Paris, Arkansas [redacted] when I encountered a motor vehicle in transport at an unusual angle on the dark, unlit state highway. The driver, Shannon Wilkerson, identified as the policy holder under number [redacted], attempted an illegal U-turn, resulting in a severe accident in which I was injured. The police report from the incident contains inaccuracies, stating I was intoxicated and underwent a toxicology report that is blank and pending. As I did not provide any statement, I am puzzled by this misinformation. It has been four months since the incident, and I want guidance on filing a claim and understanding the correct procedures. Tiffani C. [redacted]

Dear Geico, I am writing to you because recently I was fined by the state of Nevada for $[redacted] due to a lapse in coverage for 8 days. I did not receive any notice of cancellation from Geico, and I was unaware that my policy had been canceled. Despite making payments through a payment plan, there were issues with my second payment and I believe the paperwork was lost. This resulted in a late payment, even though I had continuously paid and maintained a policy with Geico for over 5 years. I am disappointed in the handling of this situation and feel that better communication could have prevented this issue. I am currently seeking insurance elsewhere due to these circumstances. Sincerely, Dan N. Looking forward to finding a better insurance company. [redacted] Las Vegas, NV [redacted]

I brought my [redacted] Hyundai Tucson to Humble Hyundai due to issues with the forward-looking radar. The Service Department mentioned potential damage to the radar unit, possibly from hitting something on the road. The incident I vaguely recall occurred on August 19, [redacted], where I hit a small plastic container. The repair estimate is approximately $2,[redacted]. I am hoping to determine if my insurance would cover this and inquire about deductibles, rate increases, and claim processing time. The contact person at Humble Hyundai is Richard Hrozak, reachable at [redacted] or [redacted] If needed, please contact me at [redacted].

It has been three weeks since my car was taken, and I followed the procedures by filing a claim as required. I was expecting Geico to arrange a rental car for me during this time, but unfortunately, I have yet to receive one. I recently received an email from Geico stating they would only cover the rental expenses until the 21st, even though I have not even been provided with a rental car. This situation has greatly impacted my daily life; I have been unable to run errands, take my kids to school, or attend important events like my daughter's father-daughter dance. I find it frustrating that despite faithfully paying my insurance premiums to Geico every month, they are not extending the assistance I need during this difficult time.

Hello, I recently received a quote which initially was around $[redacted]. However, when I tried to finalize it, I was instructed to report a comprehensive claim that I have on my record. This claim occurred on 2/16/21 due to weather conditions causing a cracked windshield. My current insurance declarations page confirms coverage of under $[redacted] for this claim. When I followed the directions on your website, it indicated to classify it as theft or vandalism, which does not align with the nature of the claim. Upon selecting vandalism, my quote increased to around $[redacted]. I am perplexed as to why weather-related damage would lead to such a spike in the quote. Can you please clarify this discrepancy for me?

I have two insurance policies for the same car with Geico that I need to cancel. Despite what the salesman said, I prefer to cancel through you guys. I already have a policy with another company and would like to stay with them. If you are unable to cancel the policy, I will have to cancel my bank card and account. I understand I may lose the money paid, but I just want to proceed with cancelling policy [redacted]-34-85-34. The account is under Jeffrey Craig. I appreciate your assistance in this matter.

I'm switching from our current auto insurance provider and obtained an online quote with Geico. The website mentions it may take up to 15 days to underwrite the policy, leaving our vehicles uninsured during this period. As our current policy will end before the 15 days, I need coverage sooner. I'd like to talk to a representative to explore expediting the new policy before the current one ends. Any guidance would be appreciated.

Today, I contacted the GEICO agent named David via text to request an email as their phone line is unresponsive. David declined, suggesting I call again. I believe GEICO should take responsibility for the incident involving their insured vehicle hitting my parked car. I shouldn't have to spend hours navigating their automated system. During our conversation, David stated he would close the case without compensation, refusing to address the details of the accident. I find this unacceptable. The correspondence from GEICO contradicted their initial acceptance of fault, claiming my parked car hit their vehicle. I have requested arbitration from the California Department of Insurance. Clarification is needed regarding the responsibility of the driver mentioned in our parked car, as it was unoccupied. GEICO's mention of driver negligence and potential future legal complications is concerning. A transparent account of the accident is required before discussing repairs to my damaged bumper.

I purchased a car recently and soon realized it was not running properly. I returned it to Bud Lawrence, who directed me to a mechanic. The mechanic diagnosed a failing transmission, unable to fix it. Ford, where I bought the car, retrieved it last Monday to investigate further. They indicated the issue might be with the clutch inside the transmission and assured me that it's fully covered under warranty. It has been almost four weeks without a vehicle, no loaner car offered, and no progress until the warranty company approves the repair. This situation has caused me to reschedule numerous doctor's appointments for both my husband and myself. I am exploring if Geico, my insurance provider, can assist with a loaner car at no additional cost. Can you provide any guidance on this matter?

Dear Geico Customer Service, I am disappointed with how my auto insurance policy was handled by your company. Being a loyal customer, I was surprised to find out my policy was cancelled in June [redacted] due to a payment failure without receiving any prior notification. Driving my financed car uninsured for months is unacceptable. After contacting Geico, I learned that a payment was declined, but I was never informed about this issue. It is disappointing that Geico did not make any effort to inform me about the payment problem or the policy cancellation. As a long-time customer, I expect better communication and service. I urge Geico to address this promptly and ensure I am adequately covered by an insurance policy going forward. I await your response on this matter. Sincerely, Vijay M. Policy Number: [redacted]

There is an issue with my Geico auto policy as the underwriter wrongly listed "controlled substance" convictions when it should have been "Unauthorized dealership" for selling extra vehicles. I have proof from the DMV with a notarized driving report. I provided photos and explanation as requested but have not heard back from the underwriters as my policy cancellation date approaches on April 1st.

I recently received a notification about my upcoming payment, which has increased significantly due to a claim filed for an incident involving my car scraping against concrete stops. The explanation provided inaccurately categorized the claim as an asphalt accident, resulting in a substantial rate increase. I have always valued my insurance coverage but feel penalized for utilizing it in this instance. Despite being a long-standing customer and participating in driving courses, the sudden rate hike is concerning, especially given my clean driving history prior to this incident. I believe there should be a way for us to address this issue collaboratively to prevent such drastic increases in the future. As a veteran policyholder, I seek a fair resolution that aligns with my past loyalty and responsible driving record. Your assistance in restoring my previous rate would be greatly appreciated.

My wife, Tamika H. (09/23/89) and I, Eric C. (12/29/87), had a policy that was canceled due to a late payment. We waited for a quote for weeks without success. After my wife contacted a representative, she was given a quote with instructions to wait a few more weeks for purchasing a new policy. Unfortunately, there was no follow-up via mail or email as promised. I have been attempting to reach out for assistance or further information regarding our next steps.

Geico representatives helped lower our homeowner's policy premium and found another policy for us, but unfortunately failed to cancel the original policy. Consequently, we were charged for two policies through our escrow account without our knowledge. We only discovered this double billing almost a year later when we received our Escrow Analysis in the mail. Despite reaching out to multiple representatives, we have not received a full reimbursement. When I asked to speak with a supervisor, I was sent to the same individual, Chris, who rudely declined to help and abruptly ended the call.

Over the weekend of May 28th, I was traveling from Amtrak Union Station to Lake Forest. At approximately 8:00 PM, while driving on the US-101S highway, an unidentified large black object struck my vehicle, causing a noticeable dent. I am uncertain about the precise location where this incident occurred. I am hoping to understand the extent to which my insurance will cover the damages resulting from this event. Additionally, I am seeking an estimate of the time required for the repair work to be completed. Lastly, I am curious about the potential implications this accident may have on my future insurance premiums.