Frontier Communications Customer Service Issues

Subject: Displeased with recent service experience I am writing to express my dissatisfaction with order number FT[redacted]3. During my call, I clearly declined this service, and to my dismay, the agent's unprofessional behavior was confirmed by her inappropriate giggling before abruptly ending the call. Subsequently, I received an email confirming the unsolicited service order. Initially, my call was to address a technical issue with our phones where we could not hear incoming callers. After a frustrating journey through troubleshooting on the website, enduring lengthy hold times with unpleasant music, and being disconnected, I was unfortunately met with a service order instead of resolving the phone problem when I called back. Currently, I am still on hold and patiently enduring the unpleasant music. If this matter is not promptly addressed, I will have no choice but to cancel the service. I await your urgent response. Sincerely, The Rhodens

I am experiencing frequent internet disconnections. After rebooting the router, the issue is temporarily resolved. Since the router reset alleviates the problem temporarily, it appears to be a router/modem issue. The Frontier-supplied router/modem is a Netgear Model D220D-1FRNAS. I contacted Frontier support over a month ago. Despite a 50-minute wait and a 30-minute troubleshooting session with a technician, no solution was found. They mentioned having other technicians look at the problem remotely and promised a callback the next day, which never happened. I believe a new modem is needed to address this ongoing problem. Thank you, K. C.

My mother, who resides in a remote location without internet or phone access, recently received a concerning voicemail informing her that her personal information had been compromised, including her routing number and passwords. As she is in her 60s and reliant on her phone service, we urgently need to address this issue. Despite my repeated attempts to reach out using the provided contact numbers, I have been unable to connect with anyone for assistance. The lack of communication channels available is incredibly frustrating, especially for an elderly individual in such a situation. Please reach out to us before noon today, or we will have to switch to Spectrum for service. My mother has been a loyal customer for many years and is hesitant to change providers unless absolutely necessary. However, if her phone service is not restored promptly, we will have no choice but to seek an alternative with better accessibility. Thank you for your attention to this matter.

I had been a Frontier landline and internet customer for many years. Recently, I decided to just use my cell phone but wanted to keep my number, so I had it ported to an online forwarding service. However, after the number was ported, Frontier deleted my account, making it inaccessible to me and customer service. Despite this, they continued to charge me monthly. When I sent back the bills with an explanation, they persisted in charging me. Frustrated, I warned them about the possibility of taking legal action. Now, a debt collector is contacting me, and it's likely affecting my credit score, all because my account was deleted without my consent. This has led me to pursue filing a claim in small claims court to address this issue.

I switched to Vantage Internet in February for faster speed and lower costs. However, each bill has been higher than promised. I have spoken with Tessa, Erica, Joe, and Ralph, all who said they would fix the errors but failed to do so. I believe I have been overcharged at least $75 so far. Ralph informed me today that the billing issue will be corrected by July. When I asked for reimbursement, he mentioned he wasn't authorized to do so. I am waiting for the billing to reflect the initial February promise. I hope this issue gets resolved soon as it's frustrating to be overcharged due to errors by your representatives. Regards, Tim S.

I am Larry Stoneking. I have called twice this year regarding the phone line hanging from a pole in the field. The pole is leaning due to a land slip in my neighbor's field, and my phone line is pulled so tight that it could damage my home if the pole falls. The technician said he would arrange for the pole to be replaced, but I haven't heard anything from Frontier. The wire is still taut, and I'm concerned. This is my third complaint, and I would like this issue resolved promptly. If Frontier doesn't address this, I have other options for phone and internet services. Please send someone to fix the problem and provide an accurate update. I expect a call with a message left on my phone regarding the repair or replacement of the phone pole before it causes any damage. Thank you.

There was a phone outage reported on April 30th at our vacation home in Cullowhee, NC. Neighbors mentioned it had been out for a week. We reached out to Frontier, and they said a trouble ticket was already in place. My husband visited the property yesterday to check, and the phone is still not working. I submitted a new ticket today ([redacted]) for Friday, May 24th. I need to reschedule the appointment for after 12 pm since we can't make it by 9 am. I have been unable to reach a live representative over the phone. Please contact me at [redacted].

This letter is in regard to the poor service experienced with the internet connection. This marks the third instance in the past 6 weeks where the internet service has failed. Despite previous acknowledgments from Ginger in the office of the president, recurring issues persist. Last night, the internet was down again, requiring a 90-minute wait to address the switch issue on the provider's end, leading to another 48-hour resolution timeframe. The lack of documented customer interactions is concerning for a communication service. The frustration lies in prolonged wait times for assistance, inadequate communication on issue resolutions, and inconsistent information provided by representatives. The aim is to address the frequent service interruptions, reduce wait times, and enhance communication efficiency. Thank you for your attention to these matters.

My recent Internet bill includes fraudulent charges that need to be addressed urgently. My usual monthly cost is approximately $35, inclusive of taxes, for a 25mbps plan. I did not request or receive a router, as I don't need one. Additionally, I performed a self-installation and did not require a technician visit. After previously canceling and then reactivating service with your company, I was shocked to receive a bill for $[redacted].19 this time around. This amount is significantly higher than my previous bills, which included router rental fees and a technician visit for a 25mbps installation. I spoke with Mike from West Virginia on the phone, who assured me that all additional charges would be waived, and I would only be billed for the 25mbps plan plus taxes, totaling $35. I request immediate correction of this billing error.

Since January [redacted], I have faced billing issues with Frontier after my promotional rate ended. Despite multiple calls to correct my overcharged bills, each month I am assured the problem will be fixed, only to be disappointed. Without any documentation to support the agreed prices, even with several confirmation numbers provided, Frontier blames previous errors for the ongoing problem. Frustrated by the lack of resolution and inaccurate internet speeds, I decided to switch to Spectrum. However, I am concerned Frontier will persist in unfair billing practices even after cancellation. Initially on a triple play plan for $[redacted] monthly, I downgraded to internet and phone only to face continued Triple Play charges at rates exceeding the agreed $[redacted]. I reside at [redacted] Silver Stirrup, Corona, CA, and can be reached at [redacted].

For the last two years, we have struggled to send emails reliably using our Frontier.com connection, whether wired or wireless. Despite numerous calls to Frontier's technical support, the problem persists. Sending an email from our computer is unpredictable; we often have to hit Send multiple times before it goes through. Our new Android tablets won't connect to the Frontier SMTP server, making it impossible to set them up for email. However, when taken to a neighbor on Frontier, both devices send emails promptly. The issue appears to be with our modem's connection to Frontier, but Frontier's support team has been unable to address or understand the problem. Rebooting the modem hasn't helped. We use Eudora 7.1.0.9 on Windows 10 and are contemplating switching to Thunderbird in hopes of improvement, but remain skeptical until Frontier resolves the underlying issue.

I have been experiencing difficulties with sending emails through my Frontier.com home connection for the past two years. Despite multiple attempts contacting Frontier's technical support, the issue persists. Sending emails is unreliable, requiring multiple attempts before they are successfully sent. My new Android tablets are unable to connect to the Frontier SMTP server for email setup. However, when I took my devices to a neighbor, who also has Frontier, they worked flawlessly. It appears the problem lies in the connection between my modem (provided by Frontier) and the service. I am using Eudora 7.1.0.9 in Windows 10 and considering switching to Thunderbird. I hope Frontier resolves this issue soon so I can reliably send emails without encountering error messages constantly.

For the past two years, we've had trouble reliably sending emails through our home Frontier.com connection, whether using the wired or wireless connection. I've contacted Frontier's technical support multiple times and spent hours on each call, but the issue remains unresolved. Sending emails from our computer is inconsistent, often requiring multiple send attempts. Our new Android tablets can't connect to the Frontier SMTP server for email setup at home, although they work fine on a neighbor's Frontier connection. It seems like the problem lies with our modem's connection to Frontier, but Frontier's technical team has been unable to identify or resolve the issue. Despite considering switching from Eudora to Thunderbird, I'm hesitant as I doubt it would solve the problem. Hopefully, Frontier will address this soon so we can send emails reliably with a simple click of the Send button.

I have been having issues sending emails through my Frontier.com connection at home for the past two years. Despite contacting Frontier's technical support numerous times, the problem persists. Sending emails is unreliable, requiring multiple attempts before they are sent. Additionally, our Android tablets cannot connect to the Frontier SMTP server while at home. Interestingly, when taken to a neighbor's house (also on Frontier), the devices can send emails without any problems, indicating the issue may lie with the connection between our modem and Frontier. Despite power-cycling the modem, the problem remains unresolved. Considering switching email clients from Eudora to Thunderbird, but unsure if it will make a difference. Frontier needs to address and resolve this issue promptly so we can send emails consistently with just one click.

For the past two years, we have experienced ongoing issues sending emails through our Frontier connection, whether using a wired or wireless connection. Despite multiple calls to technical support, we have not been able to resolve this issue. When attempting to send emails from our computer, it is inconsistent and often requires multiple send attempts. Our new Android tablets cannot connect to the Frontier SMTP server to send emails. Although the devices work at a neighbor's house with Frontier, they fail to send emails over our home wifi. The problem seems to be related to our modem's connection with Frontier, but technical support has been unable to provide a solution. We are using Eudora 7.1.0.9 on Windows 10 and are considering switching to Thunderbird. We hope Frontier can address this issue as soon as possible as we rely on email communication.

For the past two years, we have been experiencing difficulties sending emails through our Frontier connection, regardless of being on wired or wireless connection. Despite multiple lengthy phone calls with technical support, the issue persists. Our emails often require multiple send attempts to go through, and our new Android tablets are unable to connect to the Frontier SMTP server for email setup. Interestingly, when taken to a neighbor's Frontier connection, both the laptop and tablet send emails reliably. The problem seems to stem from our modem's connection to Frontier, provided by them. Even after several modem restarts, the issue remains unresolved. Using Eudora 7.1.0.9 on Windows 10, we are contemplating switching to Thunderbird, although unsure if it will improve the situation until Frontier addresses the problem.

Dear Concerned Party, I am writing this email out of frustration while attempting to set up Wi-Fi service at my new residence in Yucaipa, CA. Following four technician visits and a fifth missed appointment, I regrettably had to cancel the service, despite my genuine desire to utilize your services. As I do not reside at the property full-time yet, the inconvenience of traveling 60 miles to meet a technician only to be met with misinformation was disheartening. The latest technician I interacted with, Michael, located the telephone box but was unable to access it due to limited space beneath my mobile home. He mentioned that a smaller colleague would be required to complete the task. Understanding the complexities of providing Wi-Fi, I found the lack of resolution frustrating given multiple attempts to secure installation. Thank you, Cynthia W. [redacted] California St #15 Yucaipa, CA [redacted] Phone: [redacted] Order #: CZ[redacted]3

I am experiencing issues with my TV and internet service provided by Frontier. I recently had my TV set up by them, but now my TV is not working, and my internet box has no lights illuminated, rendering it useless. Despite multiple attempts to troubleshoot, the problem persists. I am now incurring extra charges for data overages on my Verizon WiFi due to the lack of internet service. Each time I call, I am instructed to check the cords, but this has not resolved the issue. I have been unable to speak with anyone directly as the wait times are long, and I cannot afford to take more time off work. This is the second issue I have faced with the service, and I urgently need it to be fixed or have the internet box replaced. Unfortunately, the phone number associated with my account is incorrect.

I have been experiencing an issue with my Frontier landline service paired with DSL. Lately, incoming calls only ring briefly and then disconnect. If I manage to answer quickly, I find that someone was attempting to call me. This problem occurs randomly and more frequently with personal and business calls. Interestingly, junk calls ring for a longer period, allowing the answering machine to pick up. I tried reaching out to Frontier multiple times to report this, but I always end up stuck in a robocall loop without being able to speak to a human. I am seeking assistance from Frontier to address this unusual problem. - Marv S.

Recently, a Spectrum sales representative came to our door and proposed lowering our bill by $50 if we switch providers. Although my husband gathered information, we did not agree to change services. Surprisingly, Spectrum equipment arrived via UPS without our consent. I have two questions. Can Frontier match Spectrum's offer to remain competitive? Additionally, we are concerned about Spectrum potentially causing our Frontier service to terminate. Could you check if Spectrum has initiated a provider switch with Frontier and temporarily halt any changes to our account without our authorization? Thank you, Sharon B. [redacted] Cross Bend Road, Plano, TX [redacted] Contact: [redacted] Email: [redacted]