Flybe Customer Service Issues

Reference: KRDSD6 - I have booked my outgoing flight but there seem to be no return flights available (from MAN to ABZ) after 26th Oct [redacted]. Are you discontinuing this route? If that is the case, may I request to cancel my booking with a full refund as I would not have a practical way to return. I am aware this situation is not explicitly mentioned in my booking conditions, but it would be appreciated as a gesture if the route is being suspended. Typically, I always book return flights, but I took advantage of the good price and planned to book the return leg when it became available. Any assistance would be greatly valued. Thank you, Liz.

Subject: Baggage Damage Complaint I am Alicia Gregori Esteve, writing on behalf of my daughter, Sara Frasquet Gregori, a student at Veles e Vents del Grau de Gandia Institute. During her recent exchange trip to Launceston, UK organized by your company, FYBLE, an incident occurred on the outward flight on 26/04/[redacted] (Flight BE4322). Upon arrival at Exeter airport, Sara noticed damage to her suitcase and reported it to her tutor and your staff. I have attached documentation, including photos of the damaged suitcase, the purchase receipt for a replacement, and my bank account details for reimbursement. I kindly request prompt resolution of this matter to ensure Sara's upcoming travels are smooth. For any further communication or documentation, please contact me at [redacted]. Thank you for your attention to this issue. Warm regards, Alicia Gregori Esteve Gandia, May 3, [redacted]

Regarding the school exchange trip of Sara Frasquet Gregori from Gandia, Valencia, to Launceston, UK, with FYBLE, during her flight on 26/04/[redacted] on flight BE4322-FLYBE from Alicante to Exeter, there was damage to her suitcase weighing 12 kg which was below the limit. The damage was documented with your company (document number 1) at Exeter airport. I have attached photos (document number 2) of the damages. Due to this, I had to purchase a new suitcase on 12/04/[redacted] (invoice attached - document number 4). I kindly request the reimbursement for the damaged suitcase and the inconvenience caused as my daughter, Sara, plans to travel with your company again. I have provided my bank account details in document number 5. For further communication, please reach me at [redacted] Thank you for your attention. Alicia Gregori Esteve.

Subject: Refund for Flight Booking Issue Hello, this is Andrea Roberts reaching out regarding my flight from Alicante to Doncaster on May 12th as previously discussed. I have noticed an overcharge on my payments. I have been charged three times for the same flight, amounting to £63.83, £65.96, and £65.96. Since it's only me traveling, I should only be charged once. I have received only one confirmation, which is correct. However, I'm perplexed as to why one payment differs from the others. I kindly ask you to rectify this error and provide me with a refund for the duplicate charges. I look forward to your prompt response. I still intend to take the flight but only once. Thank you for your assistance. Warm regards, Andrea R.

My friend, who recently lost her husband, mistakenly booked a flight from Belfast to Newquay for 24 - 28 August instead of May due to her grief. Her son has since corrected the booking to the intended dates, 24 - 28 May. With two seats booked for August, I kindly request assistance in getting a refund or credit for one of the bookings under the name Barbara Ann Tierney. Your help in this matter would be greatly appreciated. Flight Details for Barbara A. Tierney: Flight No. LF6HOC Belfast to Newquay - Departure: 14:30, Arrival: 15:45, 24 Aug Newquay to Belfast - Departure: 12:15, Arrival: 13:30, 28 Aug Thank you for your consideration. Best regards, Amanda Virtue

Good Afternoon, Regarding the cancellation of my wife and my flights, the travel insurance company requires further details for compensation. The information needed includes the date of bookings, booking references, names on the booking, travel dates, cancellation date, copy of invoice showing the amount paid. I previously contacted you for confirmation of the cancellation, but more details are now required by the insurance company. Despite emailing the requests on May 11th, I have not received a reply yet. Please provide the necessary information promptly. Kind Regards, Richard Complin Invoice showing amount paid

Hello, I misplaced my black fanny pack at gate 20 in Edinburgh Airport on 24th May [redacted] around 7:00 pm while traveling to Southampton. The fanny pack contains a green and blue Fiorelli wallet with Nigerian naira notes, Dihrams, a young scot card under the name FALADE FARAMADE, a GTB Mastercard with the same details, an Oyster card, and more. Additionally, the bag holds a silver iPod touch in a purple case with Rihanna on the lock screen. Despite multiple attempts, I have not received a response after calling the lost property number. I am concerned and hoping it can be shipped to me at 8 Anglsea Terrace, Southampton. You can reach me at [redacted]5. Thank you, Faramade O. Falade

Subject: Flight Rebooking for Inverness to Belfast Reference Number: [redacted] I reached out yesterday regarding Christina Sinclair's booking that needed to be canceled due to a medical emergency. I spoke with Milos, who confirmed the booking was postponed and has listed me as the contact person during this time. However, we got disconnected before finalizing the conversation. I just wanted to ensure that the booking has been successfully postponed and that you can communicate with me regarding any further updates. Currently, we are unable to access Christina's email, so please use my email address for correspondence and kindly send an email confirmation once the rebooking process is fully completed. Thank you for your assistance in this matter.

I traveled to Knock airport on Tuesday, June 4th, for an eight-day holiday in Ireland to celebrate my husband's 60th birthday. At Manchester, we had one large checked luggage and a small carry-on with no issues. However, upon our return on Tuesday, June 12th, during check-in at Knock airport, our small carry-on didn't fit the gauge, and we were charged 54 euros to check it in. Several other passengers on our flight experienced the same issue. The staff had to call their manager due to the number of upset customers. I kindly request a refund of the 54 euros. Thank you for your help. Best regards, Mandy B.

I recently booked a flight from Cardiff to Edinburgh for May 30th. I noticed that the price increased by approximately £70, possibly due to my frequent checks while waiting for my son's leave confirmation. The fare is now at £[redacted], but another company offers it at £[redacted]. Flybe has now agreed to match the original price I viewed. This isn't the first time this price discrepancy has happened to me. It seems your prices rise as soon as I start checking availability. Despite it possibly being cheaper from Bristol, I consistently choose Flybe for my Edinburgh flights. It's disappointing to see I could have booked the flight tonight for the original price. I hope you can address this matter.

I was on flight BE1678 to Malaga with booking number OK4X6I and had paid for my checked suitcase for both legs of the journey. However, on my way back, I faced an issue at check-in where I was told I hadn't paid for my suitcase on the return flight. Despite my efforts to explain, I was required to pay €54, causing stress and leaving me with no funds for refreshments or duty-free shopping. This unforeseen situation disrupted the end of my holiday and added unnecessary stress. I believe I deserve a refund for the unnecessary suitcase charge and compensation for the distress caused. A complimentary stress-free return flight to Malaga during the off-peak season would help make up for the inconvenience. I have been advised to contact Flybe via email for this matter, but I am struggling to locate the correct email address.

Yesterday, my flight BE790 was delayed by 75 minutes. Today, flight BE793 on 3rd July is now delayed by [redacted] minutes! After receiving conflicting emails about the departure time changing to 9:00pm from 6:50pm, without any public announcements explaining the delays, confusion sets in. Despite a follow-up email asking to disregard the first one, the flight remains delayed. Witnessing the cancellation of the following flight from Glasgow to Birmingham (originally set for 9:00pm), the assumption is the flights were consolidated due to low passenger numbers. At Glasgow airport, there is no Flybe representative in sight. According to the Flybe website, delays over 2 hours should entitle passengers to refreshment vouchers, but how can I claim them while at the airport?

Hello, my name is Paul Graham. Some time back, I booked a flight for myself, my wife, and my granddaughter. Unfortunately, my granddaughter couldn't fly. The original booking reference was BTK065. I spoke to a Flybe representative who agreed to suspend my granddaughter's booking and let my wife and I go ahead with the trip. It was also agreed that we could change the name on the booking to either myself or my wife. The new reference is F5MD0H. I have a letter from my granddaughter's doctor as proof, but I need to know where to send it. Could you please confirm the details above and provide me with an email address to send the letter to? Thank you.

I traveled with your airline on Friday, July 5th. I had no issues with my checked luggage on the outbound flight. However, on my return on the 12th, I was charged £40 for the same bag, which only weighed 5 kg. I noticed others struggling to store their bags in the overhead compartments during the flight. When I inquired, the flight attendant advised me to contact you directly about this issue. Additionally, I observed that your staff seemed too busy to assist with self-service boarding passes. Many passengers, including myself, found one lady particularly impolite. Our flight reference is OL9M73. Could you kindly provide an explanation for the unexpected charge? Thank you in advance for your response. Sincerely, Karen R.

Reference number: LJ6Q8F. My flight departed from Alicante on July 14, [redacted], to Southampton, costing [redacted].22 euros. Although the price seemed high, it was convenient since I was going on a three-week cruise. The flight to Southampton was good but a bit delayed. On my return flight on August 5th, I lined up for check-in. Staff requested 35 pounds for my bag to go in the hold, which was unexpected after my ticket price. It seemed unfair as other passengers were not charged. I will be reaching out to BBC Rip Off Britain. Also, the boarding process was disorganized due to a gate change. The ground staff should receive additional training to avoid confusion. Unfortunately, I was unable to submit feedback through your online questionnaire due to technical issues.

Upon arriving at Manchester airport, we requested to check in my mum's luggage containing medication for our flight due to a funeral. Surprisingly, we were charged £35 by the staff. Upon arrival in Belfast, we had a disappointing experience with the customer service lady who was rude and refused to listen to us despite having paid in Manchester. Additionally, my sister, who had already checked in online, was asked by the same lady to place her hand luggage in Flybe baggage check, which created unnecessary trouble even though it fit as confirmed by her colleague. In total, we ended up paying £[redacted] for luggage when we were initially told it would be £35 for both ways in Manchester. It was frustrating that the luggage cost more than our flights with Flybe. This experience has made us decide never to fly with them again.

Hello, I have a flight booked from Exeter to Norwich with the reference UIK59U and ticket number [redacted][redacted]. Unfortunately, on June 29th, I was knocked to the ground by a dog and sustained a fractured wrist and kneecap. I have a doctor's letter confirming this, which I can provide by scanning. When I contacted Flybe customer service, I was informed that upon receipt of the doctor's letter, I would receive a voucher to use for a later flight when I have recovered. Please advise me on the process for sending this letter to you. Thank you, Diana W.

On August 30, [redacted], I departed from Belfast City Airport with my 22-month-old child. When I approached the boarding desk alone with my daughter and feeling unwell, the staff member was not welcoming. I requested to leave my cabin suitcase and stroller to be placed under the aircraft due to my difficulties carrying both my daughter and the case. However, I was charged £35 and forced to check my cabin case, even though it had fit in the overhead locker just fine two weeks prior. I was frustrated by this, especially when larger kit bags and cabin cases were allowed onboard for free. I felt disappointed by the treatment I received and was upset to be singled out when all I needed was a little assistance.

I'm Piaras Feiriteir. I reserved a seat for my brother, Sean F., on flight BE [redacted] from Belfast to Inverness on October 3 and the return flight on BE [redacted] from Inverness to Belfast on October 6. Unfortunately, due to illness, he can't make the trip. Can you please let me know the refund policy for cancellations in this situation? I appreciate your prompt response. Thank you. Best regards, Piaras Feiriteir

I recently made a flight reservation from Manchester to Newquay using my mobile, but there seems to have been an error in the booking date. I intended to book the flight for 24th October at 13:50, but the confirmation email shows a reservation for the week prior on 17th October. I have attempted to reach out to customer service, but the office is currently closed. I'm reaching out for assistance in rectifying this mistake as soon as possible without incurring any fees, as it appears to be an IT issue. Thank you.