FlipKart Customer Service Issues

My phone number is currently unavailable. I need to update multiple mobile numbers without the TOTP due to my phone being switched off. The mobile number in question is [redacted]. Dear Sir, I am unable to receive OTP for booking orders on Flipkart Pay Later as my mobile number is switched off. Kindly assist me in changing the number to [redacted] without the need for TOTP. Please contact your customer care number for further assistance. Name: Bhawani Singh Khangarot Phone number: [redacted]

Dear Sir/Madam, I am Raju. I ordered the Baby Smile Tricycle, but it arrived with some damage. I have requested a return five times already. However, each time the delivery agent visits, they claim they can't carry it due to its weight. I have been waiting for 35 days now, and my issue remains unresolved. The initial pick-up agent didn't mention the reason for not taking the parcel, and subsequent agents also failed to collect it without explanation. I am disappointed with the poor service I have received. I have tried contacting customer service multiple times but to no avail. Thank you.

Dear Customer Service, I am writing to address the ongoing issue with the return of the Baby Smile Tricycle I ordered. Despite requesting a return five times due to receiving a damaged product, each delivery agent has cited the weight of the item as a reason for not being able to pick it up. I have repeatedly contacted customer service, but the problem remains unresolved after 35 days. I am puzzled as to why the first pick-up agent did not communicate the reason for not taking the item, and why subsequent agents have also failed to pick it up without providing an explanation. This lack of clarity is concerning, and I am unsure of how long this process will continue. I kindly request assistance in resolving this matter promptly. Thank you.

Order ID - OD[redacted][redacted]0. I returned the product on October 10th, and they confirmed the return pickup for the 14th of October. However, they have not come for the pickup as scheduled. It is already the 17th of October, and I am concerned about the delay. I have attempted to contact customer care, but the phone number does not work, and the automated service is not helping with my specific issue.

I bought a pair of Bata men's Derby shoes from Flipkart, but I encountered a size issue. I initiated a return, but the article number didn't match. Flipkart advised me not to cancel the return request and to send back the product even without the correct article number. However, the Ekart agent has not collected the item and has repeatedly canceled my return request. I am quite disheartened by this level of Ekart service. I need assistance as the delivery agent keeps canceling my return request without my approval.

I recently placed an order on my Flipkart account, but unfortunately, my account got blocked. Despite this issue, I received a few incorrect and low-quality items. I wish to return the following products: 1. Pair of Slippers (Only one delivered, and not the item I ordered) 2. Wallet (Poor quality with peeling paint) I believe it is only fair to resolve any issues before blocking an account. It is important for businesses to uphold ethical standards and not take advantage of customers. I have tried contacting customer service, but they declined the return. I kindly request assistance with returning these items to resolve this matter. Thank you.

Dear Flipkart team, I recently discovered that I cannot access my Flipkart account as it appears to be blocked. This came as a surprise since I did not receive any prior notice or explanation. Being unable to track my orders and purchases is concerning. I kindly request the Flipkart team to reactivate my account promptly and restore my orders and purchases without delay. Best regards, Prashant Soni

I received a delivery notification for 18/10/23 but haven't been able to reach the delivery person despite multiple calls. Finally, after 5 pm, he mentioned the product was not brought that day as expected. He reportedly returned it to the Ekart Godown in Lingampally by Vijetha Supermarket. Unfortunately, the service at the godown was extremely poor, with the staff being rude and unhelpful. They didn't listen to my concerns and simply ushered me away without addressing the issue. Such behavior is unacceptable, and I am disappointed in the service provided. I urge the company to investigate and improve the behavior of both the godown staff and the delivery person and ensure the prompt delivery of my product.

Hello Team, I am reaching out regarding order OD[redacted][redacted]0 for the Realme 10 Pro 5G. I ordered this phone with a trade-in for my old device. I formatted my old phone for the exchange. During delivery, the delivery partner asked for the old phone and wanted me to validate it with a photo. When I refused, he returned the product without informing me. I lodged a complaint about this incident. I kindly request that you provide me with the ordered product at the same price, or I will escalate this matter to the consumer court. My account details are as follows: Registered phone number: [redacted] Registered email: [redacted] I am eager to hear from you. Thank you, Rakesh Swain

Subject: Issue with Order OD[redacted][redacted]0 Dear Team, I am reaching out to address a concern with order OD[redacted][redacted]0 for the Realme 10 Pro 5G. I had placed this order with a trade-in of my old mobile phone and had formatted my old device for the exchange process. Unfortunately, during the delivery, the delivery partner requested my old phone and a photo to verify the exchange, which I was uncomfortable with. As a result, the delivery partner returned the product to the seller without my consent, leading me to file a complaint. I kindly request assistance in receiving the originally ordered product at the agreed-upon price. If this matter is not resolved promptly, I will be forced to escalate it to the consumer court. Please refer to my account details below: Registered phone number: Registered email address: I look forward to a resolution at the earliest. Thank you, Rakesh Swain

Dear Flipkart Customer Care Team, I am reaching out with great concern regarding my recent purchase experience during the Big Billion Days sale. I am disappointed with the delays and lack of transparency surrounding my order placed on Sunday, 8th October, and canceled on 22nd October. The continuous delays in delivery, inaccurate information, and the pending refund have left me frustrated. I expect a prompt resolution to this matter and hope for a positive shopping experience with Flipkart going forward. Thank you, VIDIT Y.

When I initially placed my order, I input the billing name as SAMSON DAVIS. However, later on, I reached out to customer service to have this changed to PRIYA ANTO. They confirmed the alteration was made, and I can also observe the updated name on the order. Nevertheless, upon receiving the invoice, the billing name remains as SAMSON DAVIS. It is essential for me to receive a bill reflecting the name PRIYA ANTO.

Dear Customer Service, I am writing to address an issue with my recent order placed on 15-10-[redacted] with the order ID OD[redacted][redacted]0 for the GREYSHADE Women Printed Straight Kurta in the size S in MUSTARD color. Upon delivery, I received a different color than the one I ordered. Despite informing the delivery person about the error, I was instructed to contact Flipkart's customer care for assistance. Upon filling a refund request on the same day, it was not approved. Customer service informed me that since I selected a multicolored option, any color could be sent. I then attempted to change the reason to a size issue, but the delivery person refused to pick up the item, claiming I had chosen the wrong color. After several unsuccessful attempts to resolve the issue, I am now requesting a refund of my money in accordance with the Consumer Rights Act. I trust this matter will be addressed promptly. Thank you.

I am disappointed by the irresponsible delivery service I received. Despite explaining my issue to Flipkart four times, my problem remains unresolved with no follow-up from senior executives as promised. I have five orders from the Big Billion Days event expected to be delivered by October 23rd, but there have been no updates. Every time I inquire, I am simply told there is a logistical issue. I expect my orders to be delivered by October 26th. If not, I will escalate this on social media, highlighting Flipkart's inability to handle orders and will file a complaint with the consumer forum. These are my intentions.

I purchased a Bosch washing machine from Flipkart on 9/10/[redacted]. The open box item was delivered on time, and upon inspection by the Bosch Installation representative shortly after, it was discovered that the rear left leg was damaged due to pressure during transportation. The Bosch representative labeled it as damage from transportation on their jobsheet and advised contacting Flipkart for a replacement. After informing Flipkart and submitting images of the damage and Bosch inspection report, I was instructed to contact Bosch for service as the product did not qualify for a manufacturer's warranty. Despite resubmitting clear images, the seller claimed they were unclear, causing delays in resolving the issue. It has been three weeks of back-and-forth communication with Flipkart, resulting in high international calling charges of [redacted] INR in search of a resolution.

Dear Team, I am writing regarding my order ID Od[redacted][redacted]0. Despite being promised a delivery on 22nd October, I have yet to receive my product. I have raised complaints twice with no resolution. When contacting the delivery person daily, I was informed that the product cannot be delivered to my location. He suggested I visit the hub to collect it, which I find unacceptable. When ordering online, the expectation is for the product to be delivered to the specified address. If I have to collect it myself, it defeats the purpose of online shopping. I might as well visit a physical store. I kindly request a resolution to this issue, either by delivering the product to my location or issuing a refund. Thank you for your assistance. Best regards, Varsha

I received my order on October 24, but I was unhappy with the color and requested a return and refund. After speaking with a Flipkart customer service representative, I was advised to cancel the return and apply again. Despite canceling the return, a delivery partner arrived yesterday evening, took the product, and stated the pickup was rejected due to a product mismatch. This morning, I discovered my order was cancelled. I am seeking assistance in getting my refund promptly.

Subject: Urgent: Issue with LG Air Conditioner Purchase Dear Sir, I recently bought two LG air conditioners from Flipkart. After installation, one of the units started producing an abnormal and disturbing noise. Both air conditioners are still under warranty for a year. Upon contacting your service technician and Flipkart customer support, we are seeking your immediate assistance in investigating and rectifying this issue promptly. We trust in LG's dedication to customer service and are hopeful for a quick resolution. Below are the purchase details for your reference: Model: LG AI Convertible 6-in-1 Cooling [redacted] Model 1.5 Ton 4-star Inverter Air Conditioner. Purchased on Flipkart. Invoice No: #FAIBDM[redacted] Billing Address: Bhumirajsingh Rahevar, [redacted]/ Maruti Plaza Residency, Near Satyamev Hospital, Ahmedabad. Order No: OD[redacted][redacted] Order Date: 08.10.[redacted] Invoice Date: 11.10.[redacted] PAN No: AAECB9200C CIN No: U32109DL2012PTC23885 Awaiting a prompt resolution. Your swift attention is appreciated. Feel free to reach out for further details or assistance. Regards, D.R. Maruti Plaza Residency, Chandkheda, Ahmedabad. Phone: [redacted], [redacted] CC: Flipkart Limited

Hello, My name is Jyoti Chaudhary. My Flipkart account number is [redacted]. Recently, I made an error by requesting a refund for a product I received, which led to my account being blocked. I acknowledge my mistake and sincerely apologize. I have tried various means to resolve this issue but to no avail. My account is linked to my bank transactions, causing inconvenience. I am also visually impaired and have faced challenges in life. I request your kindness in unblocking my account as a gesture of understanding my situation. I promise to abide by the rules in the future. Please reconsider and unblock my account [redacted]. I plead for your assistance in this matter. Thank you.

Hello Flipkart, I placed an order for a 4-seater sofa-bed a while back. Unfortunately, the item arrived with a defect as one of the cushions was missing. I initiated a return request on the 18th, and though the scheduled pickup date was supposed to be the 27th of November, the sofa was not collected. Subsequently, I have been given a series of pickup dates which have been repeatedly rescheduled causing inconvenience. Despite contacting customer service, a solution has not been provided. If this issue persists, I will escalate it on social media. Order ID: 0D[redacted][redacted]0