Expedia Customer Service Issues

I made a hotel reservation via Expedia on August 25th. The hotel claimed the payment didn't go through and charged me for the room directly the next day, despite me having already paid Expedia. I had to pay twice for the same room. I initially paid Expedia when I made the booking and then had to pay the hotel for the room the following day. I wish to request a refund for the amount I paid to Expedia since I ended up paying the hotel again in person for the room.

I am seeking a refund for a booking issue. I made a reservation through Expedia attracted by a deal, but upon arrival, I ended up paying almost twice the amount of the original booking. To my surprise, Payless, where I was supposed to get the car, informed me that they have not accepted the collision coverage included in the reservation for five years. Consequently, I had to make a new booking directly with Payless, missing out on the Expedia deal. I believe I have been deceived by Expedia, as this misinformation is unacceptable, and they should be aware of the policies of their partner companies. I would appreciate your assistance in resolving this matter.

Hello Team, I hope you are doing well! We are currently in need of a travel desk agent for a project and below are the key skills required. Could you kindly assist us by sharing a quote for this service? Essential skills we are seeking include: - Industry experience - Ability to work globally - Familiarity with various travel platforms to secure the best deals in real-time We are looking for a reliable and cost-effective vendor who can offer global support for travel bookings (Flights/Hotels). Thank you.

I need assistance with a ticket purchased under my name by someone I am no longer in contact with. The trip was canceled, and she is refusing to provide a refund. I urgently need the money for the return ticket. She is unresponsive, and I am seeking your help to recover my funds before she uses it. The ticket numbers are AA912 and AA957 from American Airlines booked in the name of Ignacia Pinochet Santibañez.

I would like to modify my departing flight to an earlier time. I attempted to make changes after 36 hours as instructed by American Airlines on your website. However, after 36 hours, AA informed me through your platform that changes could not be made after 24 hours and no refund would be given for cancellations, which feels unethical. I wish to switch my flight to the 7am departure on the same day. If AA is unable to accommodate this change, I may have to cancel my entire booking and escalate the matter with my credit card company. Please provide guidance on how to proceed.

I need to cancel a car rental reservation. Our flight was stuck on the tarmac for 3 hours due to a security threat at the airport, causing the car rental office to close. Since I booked through a third party, I couldn't cancel directly with the rental agency, and I couldn't anticipate the delay to cancel within the 6-hour window before pick up. I tried contacting both companies but only received a response via Instagram DMs hours later, stating they couldn't assist. Expedia now denies my cancellation request as the booking is current. A simple kiosk for late pick-ups due to unforeseen circumstances like delays or threats would have solved this issue. It's frustrating that these companies lack easy access to human customer service representatives who understand complex situations. Chatbots rarely address nuanced problems, leading customers to seek human support for detailed discussions on their issues.

Subject: Urgent Hotel Booking Issue at Newark Liberty Marriot To Whom It May Concern, I am currently at Newark Liberty International Airport. Unfortunately, my United flight to Denver was canceled, and all other flights for today are fully booked. As a result, I had to book a hotel through Expedia at the Newark Liberty Marriot for tonight. Regrettably, I mistakenly inputted the date as September 23rd instead of today, September 9th. Upon realizing my error, I attempted to correct the reservation date but was informed that the hotel is fully booked. I urgently need assistance as I am left without accommodations and am faced with the prospect of spending the night at the airport. I was unable to cancel the incorrect reservation and would like to request a refund for the charge of $[redacted].95 on my credit card. I have been unable to reach a customer service representative to address this issue. Your prompt attention to this matter would be greatly appreciated. Itinerary Number: [redacted] Thank you for your help. Sincerely, BN

I made two bookings for the same room on the same day by mistake. I attempted to change one of the bookings but was unable to do so because the refund or modification time frame had passed. I contacted them by phone and they said they needed to involve their team to resolve the issue. They were expected to update me on the situation within a few hours after our conversation. However, I did not receive any follow-up call or email from them.

I have a hotel reservation in Saint Ignace for September 15th and 16th. Unfortunately, due to a family emergency - my mother's passing - I need to cancel this reservation. The property manager has confirmed that canceling is not an issue. However, since the booking was made through a third-party, the hotel cannot process the refund directly.

Since the merger with another company, I've had trouble signing into my account on your platform. Despite receiving a code, inputting it leads to no results. Attempting to sign in through Facebook results in buffering indefinitely. This experience has been quite frustrating for me. Although I continue to book hotels via your website, I've also started using booking.com due to these issues. I appreciate accruing points through Expedia, but the sign-in problem is causing me distress. How can I resolve this issue? I'm unable to access my account currently.

I booked a reservation at Red Lion Hotel through Expedia. Upon arrival for an early check-in, the receptionist mentioned a computer issue and charged additional fees on-site, despite Expedia already charging me. Later, Expedia charged me again before my check-in. I have contacted Expedia and provided all necessary proof of these double charges, causing financial stress. My reservation was from September 1st to September 2nd at Red Lion Hotel Auburn, Washington. I urge for the prompt return of both the amounts charged erroneously. Thank you. Tina M.

I need assistance with discussing my bookings with a live agent. On August 14th, two payments were deducted from my account totaling R3882. The invoice I received shows separate amounts of R1700 and R1900 with booking numbers attached. Both transactions are labeled as TRAVEL RESERVATION AND TENERIFE on my bank statement. Can someone please help me obtain an invoice for these payments? Thank you, C. Olivier.

Dear Expedia Finance Team, Our company has noticed that the receipt attached lacks a detailed breakdown of the tax and service fees. Despite reviewing the tax handling information in the Terms of Service, I am unable to determine the specifics of the charges incurred during my round trip to Denver, CO. This lack of transparency is concerning, as even after reaching out to customer support regarding my hotel booking, the details remain unclear. Considering that airline tickets in Japan are typically tax-free, there is confusion surrounding the charges. We kindly request a comprehensive breakdown of the tax and service fee (65,[redacted] JPY) for the purchased airline ticket from your finance team. I value the competitive rates offered by Expedia and rely on your services for my business travels. To continue using Expedia for future trips, I urge you to provide a clear and detailed response to our inquiry. Thank you, William H.

I couldn't find an option to choose between king size beds, and there's no return shuttle to the airport. I've spent over 4 hours on the website trying to update the sleeping arrangements. Ramon's responses frustrated me because he doesn't seem to understand my request for king beds and a return shuttle. I've been a loyal Expedia customer for about 10 years but am considering switching to Hotwire. Is there no phone number to call? I've been asking for it multiple times today. Please read my previous messages for more details.

On September 6th, I made multiple flight bookings through Expedia. While I can verify the charges I approved, there is an unauthorized transaction on my card. I have been attempting to contact Expedia to address this issue and request a refund. I am disappointed by the lack of customer service from Expedia and frustrated by the difficulties in reaching out for assistance.

I was charged after contacting besthoteldealsglobal.com. I spoke with their customer service, support specialist, hotel reservations, and the front desk. I reached out via email and phone prior to my reservation. Despite besthoteldealsglobal.com forwarding my requests to the specialist department, nobody has followed up with me as promised. I was instructed to wait for a call from a support specialist, but no one has contacted me. I am now calling again to check for any updates, hoping to avoid going through the same cycle of unresponsiveness.

My spouse and I attempted to book a flight for around $[redacted] through Expedia but encountered issues due to our card's $[redacted] limit. Despite this, part of the booking for our return flight with American Airlines went through for $[redacted].42. Unfortunately, we did not receive any confirmation emails or text messages. As a result, we are unsure about what the charge is for and are unable to seek assistance through the virtual agent without a confirmation email. I kindly request to speak with a real person to resolve this matter. It would be greatly appreciated if someone could reach out to me. Thank you.

1. Arrived for check-in at 11:15, but was informed rooms were not ready until 4. Was promised a call if the room was ready early, which did not happen. 2. Returned around 2:30, room still not available. Witnessed others being told the same promise of a call if the room was ready early, except a couple who checked in at 3:20. Inquired about the inconsistency, faced rudeness from a staff member named Saran. 3. Finally checked in but faced a 3" drop for my scooter to enter the room. Requested an alternative route due to ADA needs, was met with more rudeness from Saran. 4. Room lacked flush entry, making it non-ADA accessible. 5. Only one out of two TVs worked with poor picture quality, sticky remote, and faulty volume. 6. Bed was sunken in. 7. Reported a non-functional telephone in the room, no resolution from maintenance. 8. Asked for ice, staff suggested calling [redacted]. After persisting, received a barely audible response about checking for availability. 9. Staff member Saran involved firemen unnecessarily for ice, eventually providing some after a lengthy ordeal. 10. Woke up with a bruised foot and red mark, suspecting a bite.

Subject: Refund Request for Grand Plaza Hotel Smouha Stay Dear Customer Service, I am writing to request a refund for my stay at The Grand Plaza Hotel Smouha in Alexandria from September 13 to 16, totaling $[redacted].77 as shown in the receipt. I had to depart on the 13th due to a strong noxious gas odor in my room resembling fishy, eggy, and sewage-like smells, which escalated throughout the day. Despite reaching out to the hotel's helplines and housekeepers, my safety concerns were not alleviated. The issue seemed to dissipate mysteriously after persisting for hours. I have attached my departure receipt for your reference, confirming my check-out on September 13. I also informed the manager, Bassem, about the situation. I kindly request information on the refund timeline. Thank you for your attention to this matter. Sincerely, Lena M.

One member of our group of three needs to change their flight date due to a family emergency. I am unable to make this change without affecting the return date for the other two members. The itinerary number is [redacted][redacted]. The member needing the change is Terry Louis Edwards and the requested new date is Friday, September 22. Kindly inform me if this change can be made without impacting the other travelers in our group.