Expedia (UK) Customer Service Issues

My flight from Orlando, Florida to Dublin, Ireland, flight EI120 on January 13th at 20:05, got canceled. They said we could stay at the Hyatt hotel and get a refund for the hotel cost, but at the hotel, they required a voucher we weren't given. I ended up paying for the room. The Aer Lingus crew at JFK advised me to sort it out with Expedia, the booking agent. The issue now is that Expedia won't accept my itinerary number on the digital complaints form. I just want a refund for the hotel bill, covered by the insurance plan I purchased.

On January **th at **:**, my flight EI*** from Orlando, Florida to Dublin, Ireland was cancelled. Passengers were told we could stay at the Hyatt hotel in the airport with a refund from Aer Lingus. Unfortunately, upon arrival at the hotel, I was asked for a voucher, eventually having to pay for the stay. When questioned the next day in JFK, Aer Lingus staff advised me to contact Expedia. Expedia, however, is not accepting my itinerary number on the complaints form online. I seek a refund for the hotel expenses, as promised by Aer Lingus staff in Orlando.

I made a booking for three people on return flights from LHR to FCO but had to cancel and re-book due to a schedule change by Lufthansa. Expedia assured me of a full refund, but I only received a partial refund on my credit card from Lufthansa. Despite multiple attempts to follow up, including a call on 18/01/22 with Expedia, no action has been taken yet. Today, I spoke with Kay at Expedia who promised to contact Lufthansa and get back to me on the same day, but I have not received any update yet.

To: Expedia Customer Support Email: [redacted] From: Steve Russell ALIA(dip), Founder & CEO, Magnet Power Energy Limited Room [redacted], Building 6, Baliqiao Nanjie 68 Haoyuan, Tongzhou District, Beijing, [redacted], China Email: [redacted] Mobile: 00 (86) [redacted]4 Date: Sunday 13 March [redacted] Dear Sir or Madam, Subject: Xiamen Airlines Carry-on Policy Inquiry I have been a longtime user of Expedia’s flight booking service and have a query regarding the carry-on policy of Xiamen Airlines for flights from Beijing to LHR. It appears that the website states carry-on is not included in all fare categories. However, according to the Xiamen Airlines website, passengers are allowed to bring a personal bag aboard for essentials like laptops and electronics. Could you please clarify if passengers are permitted to bring an overhead cabin case onto the plane? Thank you for your assistance in addressing this concern. Best regards, Steve Russell

I made a booking at the Cavendish Hotel in Eastbourne with a check-in time at 16.00, which I find inconvenient. I tried unsuccessfully to cancel before the 14.00 deadline for a free cancellation as I couldn't reach you by phone or through the virtual assistant. I have a screenshot showing my multiple attempts to contact you. The high call volume made it challenging to connect, causing me to miss the cancellation deadline. Unfortunately, the room was uncomfortably warm, despite using two fans all night, affecting my sleep. When I asked reception for assistance, I was offered another room for £15 per night. The service from both you and the hotel has been disappointing. I would like a refund. Thank you. - M. O'Connor

Hello, I need to book a return ticket through Expedia for a trip from London to Beijing scheduled from Nov. 2 to Dec. 12. I'm comparing two ticket options: Economy Select priced at £[redacted] and Economy Select Pro priced at £[redacted]. The main difference seems to be the cancellation policy. Economy Select has a '$ Cancellation' sign while Economy Select Pro has 'cancellation' ticked. My queries are: 1. For Economy Select Pro, does it mean there is no fee for canceling the flight? Can I get a full refund in case of cancellation? 2. How much is the cancellation fee for Economy Select? What would be the refund amount if I cancel the flight? Looking forward to your guidance. Thank you. Best regards, X.

Subject: Issue with Booking - Need Refund and Compensation Hello Expedia.co.uk, I am writing to express my concerns regarding my recent booking at the Rock House Hotel, which was later reassigned to the Rising Sun without proper accommodations. Despite booking a superior sea-view room at Rock House, the room provided at the Rising Sun did not meet the same standards. The room lacked necessary amenities in the bathroom, resulting in an unfortunate accident with a broken bottle of medicine. Furthermore, the room at Rising Sun was smaller than anticipated, and the parking situation was inconvenient for my elderly husband with health issues and myself, a disabled blue badge holder. As a result, I believe a refund for the overpayment and compensation for the inconvenience are justified. Please process the refund of £12.30 for the room discrepancy (itinerary #[redacted][redacted]) promptly. Thank you for addressing these issues promptly. Sincerely, EA Davies

Hello, I am Linda C. I made a flight booking through expedia.co.uk on June 8 from Berlin to Stockholm with the itinerary number [redacted][redacted]. Initially, the booking was for my husband, D.C., and myself departing from Berlin at 3:30 pm with a layover in Copenhagen en route to Stockholm. However, my husband rescheduled his flight for June 9th. I decided to keep my booking for June 8th but changed to a direct flight leaving Berlin at midday on SK2678, returning on June 11th. I managed this change using Expedia's Chatbox, paid with a card, and received confirmation via email from Expedia Travel Services on April 8 with SAS Confirmation Code S27P8N. Despite this, the online itinerary on Expedia's website has not updated to show my solo flight. It still displays both departures on June 8th at 3:30 pm. I kindly request to amend my itinerary to reflect the correct flights for me only, provide the updated price, and issue a new itinerary promptly. Thank you for your urgent attention to this matter.

I recently purchased two air tickets with Thai Airways to Thailand for a total of £[redacted].32, but unfortunately, the flight was canceled due to the Covid lockdown. The agent assured me that I could use the air credit before the end of December [redacted], and I have a record of this conversation with the Expedia agent. However, when I tried to access my account today to use the flight credit, it stated that I must use it before February 27, [redacted]. This discrepancy has caught me by surprise. Thai Airways informed me that I need to address this issue through Expedia. When I contacted Expedia with my travel itinerary number #[redacted][redacted], they claimed that this itinerary no longer existed. I'm unsure how to proceed given the conflicting information. If you could provide me with an email address, I can send you the evidence for further assistance.

I received an email on May 1st stating that the Merchants Hotel in Manchester couldn't honor my booking. The email offered an alternative at the Village Hotel Manchester, to which I agreed on May 2nd. They requested my phone number for confirmation, but I haven't received any contact since. I've tried reaching out multiple times without success. I'd appreciate prompt assistance with this matter. The reference number for this booking is [redacted].

I have a hotel reservation at Wingate by Wyndham New York Midtown South/5th Ave for August 3rd for 4 nights. The confirmation shows 2 guests, but it should only be for 1 guest as I'm traveling alone. I reached out to correct this through a live chat assistant, who advised me to contact the hotel directly. The hotel acknowledged the error and suggested contacting Expedia for an updated itinerary with 1 guest. Please send the amended confirmation to [redacted] I expect the cost to remain the same, as payment has already been processed. I hope to receive the updated confirmation without further delays between Expedia and the hotel. Thank you, George Anthony Pearson.

In September [redacted], I booked a stay at the Hampton by Hilton Dublin Four Courts in Dublin for June 17th-20th, [redacted], to celebrate my friend's 60th birthday with over 20 guests. Recently, Expedia informed me that the hotel could not honor the reservation. After confirming my need for accommodation, I had to follow up with a call. Initially, an agent misled me by stating the booking was fine, even though the hotel is closed until July 1st. Another agent later mentioned a transfer to the Holiday Inn Express Dublin City Centre, but this change has not been finalized. Out of our group of 12, 6 have been relocated, but I am one of the 2 remaining without confirmed alternate arrangements. This situation is particularly concerning as we have already made travel arrangements, booked excursions, and made reservations at restaurants.

Please cancel my booking number [redacted] and itinerary number: [redacted]. I bought this ticket less than 24 hours ago. I've spent over 3 hours on the phone without success. The booking email is under [redacted] with phone number [redacted] and passenger name is Sean S. The departure flight from Bristol was canceled, and there are no other direct flights available until 2 days later. I need the flight canceled and a refund, as the airline cannot assist since it was purchased through Expedia.com UK. I've been trying to contact Expedia for the last 3 hours with no luck. This has been a very challenging experience. Please get back to me.

I've been trying to access the live chat on the website for the past three days, but it's not loading. Both Expedia and British Airways have been contacting me via email and text messages on my phone. I need assistance from Expedia to reach out to British Airways and rebook the flight that has been canceled for passenger MOORE/KAREN MAY. Here are the details: - Expedia Itinerary Number: [redacted][redacted] - British Airways Confirmation Code: 3MU3E7 - Expedia Confirmation Code: 3MU3E7 The flight that needs to be rearranged is from London to Manchester on Friday, July 01, [redacted], with the following details: - British Airways Flight Number: BA1394 - From: London (LHR-Heathrow) - To: Manchester (MAN) - Status: CANCELLED - Departure: 2:10 PM - Arrival: 3:15 PM - Class: Coach - Equipment: Airbus A319

Hello, This afternoon, I secured a reservation at Thainstone House Hotel. Regrettably, I recently discovered an error in the booking date and mistakenly believed I had cancelled the reservation. Consequently, I proceeded to reserve a new two-night stay for a different date. Upon being informed by Thainstone that the initial booking was still active, I contacted them to rectify the situation. Thainstone graciously agreed to cancel the erroneous booking, but they requested your assistance in finalizing the cancellation. As I have not received any correspondence from your end, I opted to reach out through this platform for prompt resolution. The original reservation was scheduled for July 9, [redacted], and the reference number is [redacted]. I sincerely hope you can address this promptly to avoid charges for dual accommodations. I apologize for any inconvenience this may cause. Warm regards, Elsie S.

I was charged for collision insurance twice when renting a car through Expedia. The rental agency refused to accept the insurance I purchased, so I had to buy another policy. Unfortunately, my research grant and employer won't cover this extra cost. I am seeking a refund for the Collision Damage Plan I originally bought. It was for the booking at Cambridge National on Swann's Road with the itinerary number #[redacted][redacted]. The plan included primary coverage for damages up to $35,[redacted], $0 deductible, and protection against theft, vandalism, and collision damage. I appreciate your assistance. Thank you, Sarah B.

I had booked one night of hotel accommodation through Expedia with itinerary [redacted][redacted]. Unfortunately, upon arrival at the hotel, it was fully booked, and I was unable to stay there. Despite informing the hotel not to charge me, they mentioned that the responsibility lies with Expedia. When attempting to file a complaint online, it required an Expedia reference number of 11-13 characters, but mine is 14. I contacted the premium rate phone line, but as in the past, I was kept on hold without much assistance. I have initiated a dispute with American Express due to the lack of resolution from Expedia in the past.

I encountered repeated error messages while attempting to book a flight from Dublin to New Zealand on August 31st, [redacted]. Even after numerous attempts throughout the day, the same error persisted. Upon researching, I discovered that Expedia might be placing a hold on the payments for each failed booking attempt. To my dismay, I received multiple notifications from my Ulster Bank account, referencing Qantas airline and a charge of [redacted].96 euros. I urgently request that no payment be processed from my account. I am reachable at my Irish phone number, [redacted], for an immediate response regarding this matter. Please note that I provided my partner's email address as I did not receive any correspondence from Expedia regarding these transactions. The email address used for booking is [redacted] If this issue is not promptly resolved, I will seek legal advice and share my experience on social media platforms. The lack of an itinerary number is hindering my ability to contact the support helpline. I anticipate a swift and satisfactory resolution to this issue. Conor M.

I booked flights through Expedia.co.uk and was informed that one of the flights was overbooked, resulting in a different itinerary with a significant layover. Upon contacting Expedia, they rearranged the flights at no extra cost, albeit without the originally included seat reservations. When trying to reserve seats with United / Lufthansa, I was charged an additional £[redacted] for the 4 passengers, which both the airline and Expedia declined to waive, citing that seats were not reserved during the rebooking process.

We had a return flight booked to Calgary scheduled for August 26th, with the return on September 9th. However, our flight was canceled on the 26th due to maintenance. Westjet offered us an alternative flight for August 29th to Vancouver then Calgary, but this didn't suit our plans as we needed to be in Canada by the 27th. We decided to cancel the Calgary flight but expected the return to remain valid - only to find out the entire booking was canceled. We are seeking a full refund. Westjet advised us that since the flights were booked through Expedia, the refund process must go through them, leading us to contact Expedia for assistance. We also paid £[redacted].00 to upgrade to premium. Any assistance regarding this matter would be highly appreciated. I have all the email correspondence related to the flight cancellations for reference. Thank you.