Etsy Customer Service Issues

I am experiencing issues with the "Sell on Etsy" program when trying to create a listing. Today, between 1:30-3:30, I attempted twice to list an item but encountered problems with formatting and adding the price. I resorted back to the old Etsy.com interface but faced a missing shipping section when trying to publish. I have reached out for support multiple times without any responses, which is quite frustrating. The absence of a seller support line like the buyers' is disappointing. It would be great if you could reinstate this cancelled feature as it worked efficiently during its brief run. Especially during this busy season, sellers cannot afford computer glitches. I am eager for someone to reach out to me at [redacted] or debbied2742@[redacted]. - Deborah D.

I made a purchase on Etsy for dried flowers, and the payment was deducted from my account, but the order was not confirmed. I haven't received the flowers, and after trying to contact the seller through their site with no response, I realized my email address was incorrect. When I attempted to correct it, I was notified that my password had been compromised, so as a precaution, I closed my account. I would appreciate it if you could verify that my account has been closed and assist me in obtaining a refund from the seller.

Yesterday, I attempted to purchase a 1-meter plush toy unicorn from Printeor on Etsy. Despite trying to pay with my daughter's card and following all instructions to update the billing address, the order was declined multiple times. Subsequently, my daughter's bank contacted her to report potential fraudulent activity, prompting her to stop the card. I'm now uncertain if the order was successfully processed and how many times it was attempted. The seller at Printeor mentioned they cannot provide this information and advised me to reach out to Etsy regarding this issue.

I recently ordered a deck of cards only to realize quickly that I already have the same deck. I wish there was a cancellation button available instead of having to deal with the Seller, who might not respond promptly and could pressure me into keeping the purchase. After reviewing the shop's policies, I noticed they do not allow cancellations. Now, I am faced with keeping a deck I don't need and losing the money or having to pay for return shipping to Lithuania. I am frustrated with the lack of customer service options, as there are only automated responses and no real assistance available over the phone. It seems like a bureaucratic runaround, leaving customers feeling trapped. I suggest implementing a cancellation button that remains active for 48 hours to streamline the process and avoid such issues in the future. Additionally, vendors should not have the authority to deny immediate cancellations.

I am puzzled and frustrated with Etsy. I received an email requesting a review for an item I didn't buy, which indicates someone may have used my account unlawfully. I'm already in the process of resolving this issue to get my money back, so why would Etsy ask for a review under these circumstances? Instead of sending review requests, they should focus on refunding my money promptly. It's concerning that they can send these emails asking for feedback but haven't reached out to communicate about this situation using my email address on file.

A customer bought a lotion, but when she received it, she mentioned it wasn't the one she normally uses. I informed her I would send a return label for her to ship it back to me. At the post office, I was told they couldn't provide a return label, so I promptly informed her. I instructed her to send the item back, assuring her I would issue a refund upon receipt. However, she left me a negative review and opened a case, requesting a refund while keeping the product. I stand by my policy of only refunding once I have the product in hand, and no refund will be given if the product has been used.

My Etsy seller account/shop has been suspended and placed into holiday mode. According to Etsy, this action was taken due to overdue orders and open cases. The issues causing these have been resolved; courier delays and customer failure to provide photographs for a custom item have all been addressed. I urgently need my shop to be re-opened as Christmas is a crucial season for my business. Despite trying to reach out to Etsy, I have not received a response. I am eager for a prompt resolution to this matter.

Hello, I would greatly appreciate some assistance. When I try to access the Etsy community forums, I keep encountering an error message. While I can still browse and search for items without logging in, any attempt to sign in, reply, or access specific posts through Google leads to the error message (3E73908F). I am hopeful you can help me fix this issue so I can fully participate in the community forums. Thank you, Hollie

Case #[redacted] I submitted this case for my undelivered order. The seller has not resolved the matter even after providing my shipping details. I was unaware a replacement was sent. Please refund me for this item, as the seller is threatening legal action over alleged fraud. Despite this, I have not received the order. I am willing to pay for it upon delivery or return it to the seller. Thank you.

On October 29th, I placed an order for a pair of Handmade Green & Black Color Genuine Leather And Suede Monk Strap Oxford Shoes for Men in size 10.5 from Leather Admire in Italy. My order number is [redacted], and the tracking number is [redacted]61. Upon receiving the package, I discovered it was not the correct shoes. Instead, I received the Handmade Black Color Pure Calf Leather Rollover Monk Strap Moccasins Loafers Shoes in size 10.5 with the same tracking number. I reached out to Etsy for assistance, but the case was closed on December 7th. I've been in communication with the shop owner, Usama, who claims that FedEx states the package was delivered correctly. However, I have informed him that I received a different pair of shoes. Unfortunately, the shop owner has not been very helpful in resolving the issue. I have requested a refund from him. If anyone has any advice on how to proceed, I would greatly appreciate it.

Hello, I'm Star V. I bought a silicone baby doll on Etsy. It arrived yesterday, but the pacifiers are toy-sized, not suitable for the doll. Also, there seems to be a small tear near the baby's mouth. I reached out to customer service, but when I tried calling back, I had trouble connecting.

Hello, my name is Store. I recently purchased a full-body silicone baby doll on Etsy and received it yesterday morning at 11 o’clock. Excited to see it, I opened the package immediately, only to find that the pacifiers included were plastic and not suitable for the doll. When I reached out to the seller about this issue, they were unhelpful, instructing me to wait until tomorrow to open a case. I am looking to speak with a human representative from Etsy to help me resolve this problem. Thank you.

Last night, I tried to buy a name with a birthstone necklace on Etsy from an Israeli company named Black White Something for $37.00. My initial attempt on my phone and then on my computer both resulted in a message saying that the order was being processed. I double-checked my order for errors. I'm unsure if the order didn't go through due to unavailability or if there is another step after reviewing the order. I want to cancel the order, but I'm concerned about being charged. I believe the issue lies in the processing, as I've successfully made purchases from your store before and had no problems with my computer.

Hello, I received an email from Sam, who I believe is based in the UK. I ordered 2 hanging dinosaurs from them. After the items were returned to the sender, Sam asked for my address again. Despite providing the details, I received another email stating that something went wrong, and they did not receive it. Any assistance would be greatly appreciated. My details are as follows: Ann Healy, Ballydunlea, Tralee, County Kerry, Ireland, V92rk16. The order number is #[redacted]. Thank you. Regards, Ann Healy

Approximately six days ago, I created a new Etsy account to establish a store for selling printables, separate from my personal account. However, upon trying to list products, I was greeted with a notification stating my account had been suspended. Despite being instructed to check my email for details, I have not received any communication regarding the suspension. I have reached out to Etsy customer service twice without any response or explanation for the suspension. I want to emphasize that I have not engaged in any suspicious or improper behavior with this account and find the situation unreasonable and disheartening. I appreciate any assistance you can provide. Thank you.

I keep receiving emails from Etsy about my ordered item, a case, priced at US$40.69. The estimated delivery was supposed to be August 5-9, but the case is still in limbo. No refunds or package in sight. It's frustrating! I demand action and I hope you won't charge me for this inconvenience. I've tried contacting the seller several times already but no luck. Please, help me resolve this. Your support at Etsy seems ineffective and I am at my wit's end.

I placed an order with Craftstone on 7/12/21 for a Buddha statue (order number [redacted]). However, I received the confirmation at my previous email address, [redacted], instead of my current one, [redacted] I have reached out to the seller, Vladimir, to request communication through my current email for delivery updates. Although he responds, the replies lack detail. I cannot see the purchase listed on my Etsy account, and attempting to sign in with my old email has been unsuccessful. The payment has been deducted from my account. I am worried about the absence of the purchase on my current account and would like it added for tracking purposes at [redacted] Please inquire with the seller about the expected delivery time as I bought this as a Christmas gift. I await your response. Best regards, D. Parry

I received an email from Etsy asking for additional business information, even though I thought I had already provided it when I opened my store. I submitted the required documents to prove my ownership and business existence. However, Etsy has currently locked my store, making it appear "on vacation" to my customers, resulting in lost sales. Unfortunately, I am unable to contact Etsy to inquire about the status of my uploaded items. Among the documents I submitted are a letter from the IRS with my EIN, business registration from the state of Utah, and a Certificate of Organization from Utah. Despite this, Etsy mentioned my name is missing from the Certificate of Existence. Etsy now holds three official documents confirming my business's existence and my ownership, but I am unsure of what further information they require.

As a new Etsy customer, I searched for Lip Balm Making Kits and found a few options. After placing my order, I received a confirmation showing a wider variety of kits that were not initially displayed. I would have preferred to order a Vegan kit if it had been shown earlier. I am disappointed as a new customer. Thank you, Catherine M. Etsy Purchase from sweetcecilys (Customer ID: [redacted]) [redacted]

I placed an order with a company in the United Kingdom, but my goods are now overdue by a week. When trying to contact them, I received an out-of-office reply stating they are closed until February [redacted]. How can I either receive the goods I ordered or get a refund? Auto-reply from TRNDLOKCR: My shop is on vacation until 1-2-[redacted]. Thank you.