Epic Games Customer Service Issues

My account is linked to my son's PlayStation so he can play with his friend and we pay a monthly fee for this. During Christmas, we bought gaming cards for him, and he used the codes on them. While buying Fortnite skins with his v bucks, $[redacted].00 got deducted from my account in addition to the v bucks. I need assistance in getting a refund as the cards were meant to cover these expenses. Please help me reclaim the money. Thank you, Denise G.

Hello, I made a mistake when setting up my account by entering an incorrect email address that I do not have access to. This has prevented me from verifying my email address. Now, I am unable to redeem my Fortnite vbucks card because the verification code is being sent to the incorrect email address linked to my account, which I cannot access. I have tried to change my email address through the Epic Games website, but the verification code is still being sent to the inaccessible email address. How can I update the email address associated with my account when I cannot access the current one? Your assistance is greatly appreciated.

Hello! I am interested in using your €10 holiday coupon for a game called "Atomicrops." The game is currently on sale for €11.24, down from €14.99, making it ineligible for the coupon which requires a minimum purchase of €14.99. I was looking forward to taking advantage of the deal, but the discount prevented me from using the coupon. I am seeking guidance on how to purchase the game at full price in order to apply the €10 discount coupon. Thank you in advance for your assistance.

My Xbox One account name is Pond ll and my Epic Name is NF L3gEnd. I have Save the World on my Xbox account, and recently when I logged in, I received many pickaxes as gifts for upgrading my pickaxe skill. However, I did not receive the fifth harvesting tool level upgrade, which is my favorite pickaxe in the game right now. I have unlocked all the other pickaxes, but I am missing this one. I would appreciate it if you could help me obtain the missing pickaxe. Thank you for taking the time to read my message. Regards, Pond ll

My son has gaming consoles like Xbox, PS4, and Nintendo Switch, and he plays Fortnite on all of them. Unfortunately, he has multiple usernames on each device created by different adults - one set at his dad's house and another at my house. I have a list of all the usernames and email addresses he has used, and I am trying to consolidate them. This Christmas, he received Fortnite gift cards but had trouble redeeming them due to multiple email addresses linked to one username. He managed to unlink one email, but I need help linking his username to our email address.

I set up an account for my son on my mobile phone when Fortnite was released, but he now plays on a Nintendo Switch using the same email. When logging into Epic Games on my laptop with the Switch account, it displays the mobile account username instead of the Switch one. I want the Switch username to be the primary one on Epic. My son received a V-Bucks gift card, but he can't redeem it as it shows the mobile username. He wants the V-Bucks on his Switch, not the mobile. I reached out to Nintendo, and they directed me to Epic's support center for assistance.

I've been playing Fortnite since Season 2 but I sold my console due to losing interest around Season 6. Now that Fortnite Chapter 2 is out, I want to get back into the game on a new console. However, disconnecting my account from the old console warns me that I'll lose all my old skins and data. This makes it impossible for me to play on the new console without risking my account data loss. I've invested a lot of time and money into this game and I'm wondering if there's a way to transfer my data to the new console.

I recently purchased Division * on the Epic Games Store. However, I am unable to link my Epic and Uplay accounts because my email address needs verification. Despite multiple attempts, I have not received the verification email. Even when trying to change my email, I am unable to receive the necessary security code. While I receive purchase receipts from Epic without any problems, the verification emails and security codes seem to be the issue.

I have been corresponding with Epic Games for several days regarding an issue I need resolved. My son was gifted three Fortnite V-Bucks gift cards totaling $70 for Christmas. I attempted to redeem them on the Epic Games website, but I am unsure of my Epic Games password since my son typically accesses Fortnite through his Nintendo Switch. After selecting the "forgot my password" option, it claimed to have sent a reset email, which I have not received. I simply aim to update my son's Fortnite account with the $70 V-Bucks from the gift cards. This situation has persisted for too long, and I am seeking assistance in resolving it promptly.

Hello, I am reaching out regarding an issue with my Fortnite account. After installing Fortnite on my Nintendo Switch, I noticed a discrepancy in the number of V-Bucks displayed. The Switch showed I had [redacted] V-Bucks, while my PC indicated [redacted] V-Bucks. To address this, I used the [redacted] V-Bucks on a wrap, deducting them from my PC account, where they were meant for saving towards the Chapter 2 Season 2 battle pass. I kindly request a resolution by refunding the wrap and reinstating the [redacted] V-Bucks to rectify the error. I continue to enjoy playing Fortnite and appreciate your assistance in resolving this matter. Thank you and best wishes for a happy holiday season!

I visited GameStop yesterday to purchase a $40 Fortnite card for my child. However, upon arriving home, I discovered that I needed to visit fortnite.com/vbuckscard to redeem the [redacted] V-Bucks I purchased. I followed the steps, using my child's email and password, but the V-Bucks did not appear in the Xbox One account under the name NikoMarley100 as expected. Instead, they were credited to an account named NickNasty115. I paid $40 for this and we need assistance resolving this issue.

Hello, I attempted to merge my son's Xbox account with his PS4 Fortnite account on Christmas day. The child account I was setting up requested a new password, indicating I had already performed this action and preventing me from proceeding further. After approximately 15 unsuccessful attempts, my child became frustrated and decided to stop playing, only to find out that it's impossible to revert back now. I'm perplexed about: 1. The inability to merge accounts. 2. The challenge in creating a child account. 3. I would appreciate assistance over the phone to guide me through this process. 4. I'm also facing difficulty changing my password on Epic Games.

Hello, my son's game was hacked while he was playing. I saw someone changing his character. I tried to add 2-factor authentication for more security. However, his Fortnite account got deleted during this process. When he tried to play, it started as a new game. I need assistance to restore his original account. His player name is RNAcosta, and he was at level [redacted]. Thank you.

I am experiencing difficulties entering codes on my account and unsure about the account details. I tried using a Minty Pickaxe code, but it didn't appear in my game. I am unsure how to proceed to resolve the issues and retrieve my account. I am playing on PS4 and cannot recall the email and password associated with the account.

I created an Epic Games account last night and bought Borderlands 3, despite my hesitation about using a launcher other than Steam. After encountering numerous errors and reinstalling, we managed to get the launcher working. Now, I'm unable to log in because I used Google to set up the account and wasn't prompted to add a password. My Order ID for the game purchase is A[redacted][redacted]. My display name is Flexluger187. It's been almost 24 hours, and I haven't even begun installing the game. Thank you.

My son received two PS4s for Christmas, one at his mom's house and one at his dad's house. He had a Fortnite account from playing on Xbox. Now he's trying to link the PS4s, but he believes he accidentally deleted everything and lost all his skins. I've invested a lot of money into this and don't want it to go to waste. He can't see his old account's skins and now is considered a default player. His Fortnite name used to be "fireball" but he changed it to "PS4Player09" on the new PS4. I hope this explanation helps. I have a very upset 10-year-old on my hands.

I am situated in Manila, Philippines. The Fortnite online game keeps getting interrupted with an error message indicating a "Network Connection Loss." Interestingly, all other online games my son plays work seamlessly during these disruptions in Fortnite. This peculiar issue has only been happening for about a month on our PS4 console, before this, we never encountered any difficulties with Fortnite online. Any insights or guidance to resolve this matter would be greatly valued.

Hello, I am reaching out regarding a matter with my son's Fortnite account. He has been using the User ID PREDATOR555651 on his Nintendo Switch and wishes to continue playing on his new PS4 with the same account details and purchased content. However, he is unable to link the account to his PSN because it is tied to an old email address, [redacted], that we no longer have access to. This prevents him from changing the email to a current one. Could you please assist in updating the email associated with the account to [redacted]? Thank you for your help. Best, Juliet McMullen

Hello, I recently reset my Epic Games password due to security concerns but encountered difficulty logging in again. Despite entering the correct password, the system repeatedly rejected it. I attempted the "forgot password" option hoping to receive an email with instructions on resetting my password, but after hours and multiple attempts, no email from Epic Games arrived in my Gmail inbox. I even verified the email address provided by Epic, but the issue persisted. If there is an alternative method to reset my password or if assistance can be provided, it would be greatly appreciated. My email address is [redacted] Thank you for your help and prompt response.

While playing Fortnite with my friends, I experienced getting kicked out of the game multiple times. Initially, I thought it was just a minor glitch, but later I noticed some unusual activities on my account. The next day, I discovered [redacted] V-Bucks added without my knowledge, a changed skin, and altered account details like language and name on epic.com. Despite changing all the settings back, the unauthorized user still had access as they even changed my email. Subsequently, when I logged in today, I found that my skins and progress were all gone. The Xbox account associated with the hacker is onstagelotus696. I seek urgent assistance with this unresolved issue.